[pt] Os estudos relativos à confiança têm proliferado na literatura nacional e internacional. Contudo, são poucos os estudos que focam a relação entre a confiança, o absenteísmo e a rotatividade nas organizações. Com o intuito de diminuir essa lacuna, essa dissertação tem como propósito analisar o impacto da confiança organizacional na rotatividade e no absenteísmo com base em duas premissas: (1) a confiança organizacional impacta diretamente a rotatividade, (2) quanto maior a confiança organizacional menor o absenteísmo. Para esta analise foi aplicado o questionário Escala de Confiança do Empregado na Organização (ECEO) elaborado por Tamayo e Oliveira (2008) para funcionários de duas empresas do setor de transporte de passageiros, localizadas na região metropolitana do Rio de Janeiro. As respostas dos 385 funcionários da empresa A e 222 da empresa B não apresentaram o mesmo padrão identificado nos estudos de Tamayo e Oliveira (2008). Entre os resultados encontrados ressaltamos que (1) quanto maior for a confiança na promoção do crescimento do empregado e na solidez organizacional, menor serão os níveis de rotatividade; (2) normas relativas à demissão de empregados não influenciam diretamente os níveis de rotatividade das organizações; (3) não é possível pressupor a influência da confiança organizacional no absenteísmo das empresas. / [en] The studies on trust have proliferated in the national and international literature. However, the relationship between organizational trust, absenteeism and turnover is rarely discussed in the literature. In order to fill this gap, this dissertation aims to analyze the impact of organizational trust on the turnover and absenteeism levels, based on two premises: (1) organizational trust impact on turnover rate; (2) the higher the organizational trust, the lower the absenteeism rate. Therefore based on a qualitative methodology was carried out a comparative case study between two bus companies, located on greater Rio de Janeiro, with the questionnaires Trust Scale Employee of the Organization (ECEO) prepared by Tamayo and Oliveira (2008) for a sample of 385 employees in the company A and 222 in company B. The responses were submitted to descriptive analysis and the pattern of responses was not exactly the same as for the model developed by Tamayo and Oliveira (2008). This study concluded that: (1) the greater the confidence in promoting employee growth and the organizational soundness, the lower will be the turnover levels; (2) the results demonstrate a negative association between rules relating to the dismissal of employees and turnover levels; (3) it is not possible to assume the influence of organizational trust in absenteeism companies.

Purpose:The purpose of this master dissertation is to examine current research on trust and its building process in business to business relationship from marketing and behavioral sciences perspectives. Research Questions: (1) What relationships do inter-organizational trust and inter-personal trust have? (2) How trust is built from perspectives of business and behavioral sciences? (3) What benefits and limitations do trust researches in behavioral sciences have, comparing to trust research in marketing? Research Design/Methodology: Qualitative research conducted a literature review between business administration and behavioral sciences, and interdisciplinary interviews with nine scholars and four business managers. Meanwhile, criteria are generated to ensure research quality. Findings: The finding of this research claims that interpersonal and interorganizational trusts are linked with organizational learning theory. Trust-building process is a social cognition sequence, which developed based on theory of social cognition and social interaction. A conceptual framework of trust-building process on the basis of social cognition was developed. Managerial Implications: This research suggests that mangers need to improve companies’ learning and cognition capability in order to identify new business opportunities, reduce the risk on mistakenly trust ineptitude partners, and increase companies’ competitive advantages.

Submitted by Miguel R. Amorim Neto (miguel@sibi.ufrj.br) on 2017-01-16T16:45:57Z No. of bitstreams: 1 VSDrumond.pdf: 1091190 bytes, checksum: 98e528ca1ea2cc310830f7a3f8b42ef3 (MD5) / Made available in DSpace on 2017-01-16T16:45:57Z (GMT). No. of bitstreams: 1 VSDrumond.pdf: 1091190 bytes, checksum: 98e528ca1ea2cc310830f7a3f8b42ef3 (MD5) Previous issue date: 2004-12 / Apresenta o resultado de estudos teórico-práticos embasados nas teorias da liderança, da confiança e do capital social, aplicadas ao campo organizacional contemporâneo. A pesquisa empírica analisou aspectos psicossociológicos subjacentes à atuação de líderes e gestores de duas organizações de capital privado, sediadas na cidade do Rio de Janeiro. A intensificação da competição no cenário globalizado contemporâneo tem provocado aceleradas mudanças e reestruturações nas organizações transmitindo instabilidade e insegurança a seus ambientes internos. Nesse contexto, as bases do "fazer coletivo" são corroídas, em prejuízo da condição sine qua non das organizações: a colaboração. Estudos da teoria organizacional têm apontado a confiança como questão fundamental nesse contexto, o que vem colocar as dificuldades e desafios ao papel de Liderança e da Gestão no centro das atenções. A responsabilidade e importância, assim como maneiras específicas de desempenho desse papel, constituem-se no objetivo desse estudo. A metodologia adotada fundamentou-se na concepção lewiniana de campo e na Teoria das Representações Sociais, com utilização de abordagens qualitativa e quantitativa complementares. Ainda que considerando as especificidades próprias de cada uma das organizações, análises comparativas mostram-se contributivas para o alcance do objetivo de estudar práticas específicas de liderança formal capazes de exercer efeito moderador sobre a criação de climas de confiança, com geração de capital social organizacional, no âmbito em que a investigação esteve circunscrita. / Presents the results of theoretical and empirical studies based on the theories of Leadership, Trust, end Social Capital applied to the contemporary organizational scenario. The empiric research investigated psyco-sociological aspects undderlying leaders and managers practices in two private organizations, headquarttered in the city of Rio de Janeiro. The intensification of the competition in the contemporary globalized scenario has promoted accelerated changes and restructuring within organizations. Theses changes have created an atmosphere of internal instability and insecurity. In this context, the foundations for collective work have been threatened. Studies on organizational theory have also showed that trust is a fundamental issue in teh contemporary scenario, an issue that has placed the role of Leadership and Management under the spotlight. The responsability and importance, as well as the specific eays of performing this role, constituted the objective of the oresent work. The methodological approach adopted here was based on Lewin's conception of field and on the Theory os Social Representations, including the use of complementary qualitative and quantitative approaches. While taking into account the specificities of each organization taking part in the study, the use of comparative analyses revealed that specific formal leadership practices are still capable oh having a moderator effect on the creation of trustworthy environments, generating organizational social capital.

Dans nos travaux de recherche, l’éthique rejoint intrinsèquement la compétence. Nous définissons un cadre d’étude, à savoir le LMX, précisant la raison pour laquelle le salarié doit optimiser sa relation d’emploi avec son supérieur hiérarchique. Nous opérons plusieurs analyses empiriques, exploratoires et confirmatoires, pour valider deux variables latentes et tester notre modèle de recherche. La compétence éthique, comportant 12 items, est proposée par Nillès (2004) suite à une validation qualitative. L’échelle de mesure des comportements innovateurs au travail de 10 items, construite par De Jong et Den Hartog (2010), ne dispose d’aucune version française validée empiriquement. La fiabilité et le fit de ces deux échelles de mesure sont acceptés sans épuration. Le modèle est ensuite testé avec les quatre variables latentes qui sont la compétence éthique (Nillès, 2004), la confiance des salariés (Benraïs et Meyssonnier, 2005), la citoyenneté organisationnelle (Paillé, 2006 ; Podsakoff et Mackenzie,1994) et les comportement innovateurs au travail (De jong et Den Hartog, 2010). L’épuration du modèle de mesure a entraîné la suppression de 10 items et l’analyse factorielle exploratoire par ACP a révélé une structure à 8 composantes avec un échantillon N=251. L’analyse factorielle confirmatoire a démontré un fit acceptable du modèle structurel. Enfin, les résultats obtenus lors du test des hypothèses de recherche ont permis la validation de trois hypothèses sur quatre. La compétence éthique du dirigeant exerce un effet sur l’innovation au travail, par le biais de la confiance des salariés et de la citoyenneté organisationnelle / In our research works, the ethics joins intrinsically the skill. We define a frame of study, namely the social exchange with the underlying theme which is the LMX, specifying the reason why the employee must optimize his relation of employment with his manager. We operate several empirical, exploratory and confirmatory analyses, to accept two latent variables and test our model of research. The ethical skill, containing 12 items, is proposed by Nillès (2004) after a qualitative validation. The scale of measure of the innovative behavior at work with 10 items, built by Jong and Den Hartog (2010), doesn’t exist in French version validated empirically. We propose a translation and we analyze the psychometric quality of this translated scale of measure. The reliability and the fit of these two scales of measure are validated without purge. Then, the model is tested with the contribution of four variables which are the ethical skill (Nillès, 2004), the trust of the employees (Benraïs and Meyssonnier, 2005), the organizational citizenship (Mulched, 2006; Podsakoff and Mackenzie, 1994) and innovative behavior at work (De Jong and Den Hartog, 2010). The purge of the model of measure led to delete 10 items and the exploratory factorial analysis by ACP revealed a structure in 8 components with a sample N=251. The factorial confirmatory analysis demonstrated a good fit of the structural model. Finally, the results obtained during the test of the hypotheses of research allowed the validation of three hypotheses on four. The ethical skillof the leader exercises an effect on the innovation at work, by the trust of the employees and of the organizational citizenship

本研究旨在探討校長分享式領導、教師專業社群對組織信任的影響。研究方法為文獻分析與問卷調查法。研究對象為臺北縣高中職、國中及國小教師，共發出797份問卷，有效問卷計680份，可用率達85.32%。問卷回收後分別以因素分析、信度分析、描述性統計、t考驗、單因子變異數分析、皮爾遜積差相關、多元逐步迴歸分析及階層迴歸分析等統計方法進行研究。根據研究結果與分析後歸納之結論如下： 一、臺北縣縣立高中職、國中及國小教師對校長分享式領導、教師專業社群及組織信任的知覺程度整體而言屬中上程度，其整體表現已有一定水準。 二、不同背景因素的教師知覺校長分享式領導、教師專業社群及組織信任整體及各層面的程度有差異。 三、校長分享式領導、教師專業社群與組織信任之間存在正相關。 四、校長分享式領導、教師專業社群對組織信任有顯得的聯合預測力，其中以「內部合作」的預測力最高。 五、教師專業社群在校長分享式領導對組織信任的影響上有正向調節之作用。 最後，本研究依據研究結果分別提出以下建議： 一、對教育行政主管機關的建議 （一）提倡校長分享式領導的理念，促進教師專業社群的發展，以增進學校信任。 （二）強化師資職前教育與在職進修的「教師專業發展」課程規劃。 （三）建立「師徒制」的教學輔導教師制度，提升教師專業成長，增加組織信任。 （四）明訂學校行政人員平時表現獎勵基準，培育學校行政人才。 二、對學校校長的建議 （一）鼓勵教師、家長及學生瞭解並參與校務，促進教學、行政與社區團隊合作。 （二）推動「師傅教師」的制度，營造教學專業團隊，增進教師專業發展及同儕信任。 （三）適時調整及運用行政處室人力，重視內部成員間的組織信任。 三、對學校教師的建議 （一）主動參與各項重要會議並表達意見，發揮教師領導的專業精神。 （二）主動協助學校行政工作，發展教師領導知能，增加學校信任。 （三）積極投入教師專業社群，從反省對話及教學觀摩增加教學專業及同儕信任。 四、對未來研究的建議 分別就研究對象、研究方法、研究變項及研究工具等方面，對未來的研究提出建議。

本研究旨在瞭解國民中學校長領導風格、教師組織信任與教師組織公民行為之現況，並分析不同背景變項之教師在知覺校長領導風格、教師組織信任與教師組織公民行為之差異情形，並且探討三者間之關係，最後藉由校長領導風格與教師組織信任對教師組織公民行為進行預測。 本研究採用調查研究法，共抽樣35所學校，發出622份問卷，回收480份有效問卷，有效問卷回收率達77.17%。研究資料處理分別以描述性統計、獨立樣本t檢定、單因子變異數分析、皮爾遜積差相關與逐步迴歸分析等統計方式進行分析。 本研究之結論如下： 一、國民中學教師知覺校長轉型領導、交易領導屬中高程度。 二、國民中學教師表現教師組織信任屬中高程度。 三、國民中學教師表現教師組織公民行為屬高程度。 四、國民中學教師，因其性別、年齡、教育程度、服務年資、擔任職務與服務學校規模之不同，知覺校長轉型領導、交易領導有差異，以男性、30歲以下、一般大學、服務年資10年以下及兼任主任、組長之教師或科任教師、服務於49班以上學校之教師知覺程度較高。 五、國民中學教師，因其性別、年齡、教育程度、擔任職務與服務學校規模之不同，表現教師組織信任有差異，以男性、30歲以下、一般大學、及兼任主任之教師或科任教師、服務於49班以上學校之教師表現程度較高。 六、國民中學教師，因其教育程度、擔任職務與服務學校規模之不同，表現教師組織公民行為有差異，以一般大學及兼任主任、組長之教師或科任教師、服務於49班以上學校之教師表現程度較高。 七、國民中學校長領導風格、教師組織信任與教師組織公民行為間呈中度正相關以上。 八、根據逐步多元迴歸分析結果得知，國民中學校長轉型領導與教師組織信任對教師組織公民行為具有預測作用，其中以「轉型領導」的預測力最佳。 九、根據逐步多元迴歸分析結果得知，國民中學校長交易領導與教師組織信任對教師組織公民行為具有預測作用，其中以「教師組織信任」的預測力最佳。 / This study aims to investigate the current development of the principals’ leadership styles, teachers’ organizational trust and teachers’ organizational citizenship behavior in junior high school, and to analyze the differences in teachers of different background variables are conscious of the principals’ styles, teachers’ organizational trust and teachers’ organizational citizenship behavior, and to explorer the relationship among the three variables; finally, to forecast teachers’ organizational citizenship behavior through principals’ leadership styles and teachers’ organizational trust. Questionnaire survey method is adopted. The samples include 35 schools and 622 questionnaires are distributed. There were 480 valid questionnaires used in the statistical analysis and the response rate to questionnaires is 77.17%. All data collected are analyzed by the method of descriptive statistics, independent t-test, one-way ANOVA, Pearson product-moment correlation coefficient, and stepwise multiple regression. The conclusions are as follows: 1. Junior high school teachers’ perception of principal’s transformational leadership and transactional leadership is above average. 2. Junior high school teachers’ performance of teachers’ organizational trust is above average. 3. Junior high school teachers’ performance of teachers’ organizational citizenship behavior is above average. 4. Due to the differences in sex, age, educational level, years of service, duty, and the scale of school, there are significant differences in the junior high school teachers’ perception of principals’ transformational leadership and transactional leadership. 5. Due to the differences in sex, age, educational level, duty, and the scale of school, there are significant differences in the junior high school teachers’ performance of teachers’ organizational trust. 6. Due to the differences in educational level, duty, and the scale of school, there are significant differences in the junior high school teachers’ performance of teachers’ organizational citizenship behavior. 7. There is positive correlation among the principals’ leadership styles, teachers’ organizational trust, and teachers’ organizational citizenship behavior. 8. According to the research result of stepwise multiple regression, both of the principals’ transformational leadership and teachers’ organizational trust have a predictive effect on teachers’ organizational citizenship behavior. 9. According to the research result of stepwise multiple regression, both of the principals’ transactional leadership and teachers’ organizational trust have a predictive effect on teachers’ organizational citizenship behavior.

本研究旨在探討國民中學校長溝通行為、教師組織信任與教師教學效能之關係，並分析不同個人背景變項在校長溝通行為、教師組織信任與教師教學效能的差異情形，進而探討校長溝通行為、教師組織信任與教師教學效能的相關性及校長溝通行為、教師組織信任對教師教學效能的預測力。 透過問卷調查法，以新北市國民中學教師為對象，共發出627份問卷，問卷內容包括背景變項問卷、校長溝通行為問卷、教師組織信任問卷與教師教學效能問卷。回收有效問卷467份，可用率為74.48％。資料統計分析上使用描述性統計、獨立樣本t 檢定、單因子變異數分析、皮爾遜積差相關、逐步多元迴歸分析等方法。 本研究結論如下： 一、國民中學教師對校長溝通行為、教師組織信任與教師教學效能知覺程度皆屬中 上程度。 二、國民中學教師性別、年齡、擔任職務、學校規模在校長溝通行為方面有差異。 三、國民中學教師性別、年齡、學歷、擔任職務、學校規模在教師組織信任方面有 差異。 四、國民中學教師年齡、學歷、學校規模在教師教學效能上有差異。 五、校長溝通行為、教師組織信任與教師教學效能三者之間具有顯著正相關。 六、校長溝通行為、教師組織信任對教師教學效能具有顯著預測力，以教師組織信 任對教師教學效能之預測力最佳。 / This study aims to investigate the current development of the the principals’ communication behavior, teachers’ organizational trust and teachers’ teaching effectiveness in junior high school, and to analyze the differences in teachers of different backgrounds variables are conscious of the principals' communication behavior, teachers’ organizational trust and teachers’ teaching effectiveness, and to explore the relationship among the three variables; finally, to forecast teachers’ teaching effectiveness through the principals' communication behavior, teachers’ organizational trust. Questionnaire survey is adopted and personal background questionnaire, the principals’ communication behavior, teachers’ organizational trust and teachers’ teaching effectiveness questionnaire are included. The questionnaires were distributed to 627 teachers in New Taipei City junior high schools, and 467 valid questionnaires were retrieved, with 74.48% of availability. The data were analyzed with descriptive statistics, independent sample t-test, one-way ANOVA, Pearson Product-Moment Correlation and multiple stepwise regression analysis. The conclusions are as follows: 1. The overall situation about the perceptions of junior high school teachers toward principals’ communication behavior, teachers’ organizational trust and teachers’ teaching effectiveness is mid-high level. 2. Junior high school teachers’ percept is obvious difference of principals’ communication behavior in sex, age difference, positions and working school scales. 3. Junior high school teachers’ percept is obvious difference of teachers' organizational trust in sex, age difference, positions and working school scales. 4. Junior high school teachers’ percept is obvious difference of teachers’ teaching effectiveness in age difference, academic backgrounds, and working school scales. 5.There are significant positive correlations among principals’ communication behavior, teachers’ organizational trust and teachers’ teaching effectiveness. 6.There are significant predictive power among principals’ communication behavior, teachers’ organizational trust and teachers’ teaching effectiveness, and teachers’ organizational trust is the most reliable predictor to the teachers’ teaching effectiveness.

Submitted by Rossana Sarra (rossana.sarra@gmail.com) on 2017-03-22T11:20:15Z No. of bitstreams: 1 FUNDAÇÃO GETULIO VARGAS_revised.pdf: 3643922 bytes, checksum: 6f52b8b7b68ceef34dad9f4d8b756340 (MD5) / Approved for entry into archive by Janete de Oliveira Feitosa (janete.feitosa@fgv.br) on 2017-03-22T14:18:14Z (GMT) No. of bitstreams: 1 FUNDAÇÃO GETULIO VARGAS_revised.pdf: 3643922 bytes, checksum: 6f52b8b7b68ceef34dad9f4d8b756340 (MD5) / Made available in DSpace on 2017-03-22T19:44:45Z (GMT). No. of bitstreams: 1 FUNDAÇÃO GETULIO VARGAS_revised.pdf: 3643922 bytes, checksum: 6f52b8b7b68ceef34dad9f4d8b756340 (MD5) Previous issue date: 2016-12-14 / How should organizations react to nowadays working context? Should employees’ behavioural surveillance be embraced and adopted by companies? What could be the implications of these practices? This study, based on an input-process-output model, seeks to investigate how monitoring employees may affect their attitudes towards the organization, more in specific, the focus will be on one variable: workers’ trust towards the organization. The research further proposes to determine whether the four organizational justice constructs significantly moderate the relationship between perceived monitoring and organizational trust. This research applied a quantitative research method, consisting of the analysis of responses obtained to a previously developed survey. Regression analysis was used in order to understand the relationship between monitoring in the workplace and trust towards the organization and to clarify the role played by the four dimensions of organizational justice. Inconsistently with the hypotheses developed, the results indicate that monitoring employees cannot be considered a factor, which negatively impacts the trust towards the organization. Likewise, the organizational justice domain does not significantly moderate this relationship: the four different organizational justice constructs reported statistically insignificant scores of interaction on the main relationship. Finally, the implications of the results are discussed with respect to clarifying possible explanation for the obtained outcomes and propose solutions to improve future studies in this area. / Como as organizações devem reagir ao contexto atual de trabalho? A vigilância do comportamento dos trabalhadores deve ser adoptada pelas empresas? Quais poderiam ser as implicações dessa prática? Este estudo, baseado em um modelo input-process-output, busca investigar como os empregados de monitoramento podem afetar suas atitudes em relação à organização. Especificamente, o foco será em uma variável: a confiança dos trabalhadores na organização. A pesquisa propõe ainda determinar se os quatro constroem da justiça organizacional moderam significativamente a relação entre o monitoramento percebido e a confiança organizacional. Esta pesquisa aplicou um método de pesquisa quantitativa, consistindo na análise de respostas obtidas a um questionário previamente desenvolvido. A análise de regressão foi utilizada para compreender a relação entre monitoramento no local de trabalho e confiança na organização de expor o papel desempenhado pelas quatro dimensões da justiça organizacional. Inconsistentemente com as hipóteses desenvolvidas, os resultados indicam que os empregados de monitoramento não podem ser considerados um fator que afeta negativamente a confiança para com a organização. Da mesma forma, o domínio da justiça organizacional não modera significativamente essa relação: os quatro diferentes constroem de justiça organizacional relataram valores estatisticamente insignificantes de interação na relação principal. Finalmente, as implicações dos resultados são discutidas no sentido de esclarecer possíveis explicações para os resultados obtidos e propor soluções para melhorar futuros estudos nesta área.

Trust related studies have proliferated in national and foreign literature. However, regarding the measurement of employee trust in the organization only one instrument was identified in the brazilian literature. Considering the possibility of refinement of this measure, this study aimed to validate the Employee s Trust Scale. The scale consists of items from the original scale and other items produced with support from the literature. The final version of the scale consisted of 61 statements in Likert format, which was answered by 554 employees of different organizations, with a minimum of six months of work. These data were subjected to factor analysis using principal axis method with oblique rotation and a factor loading greater than 0.50. The results indicate three factors that together explain 49.63 percent of variance, namely ethical components, organizational competence and opportunism, with Cronbach's alpha of 0.96, 0.92 and 0.84, respectively. The identified factor structure differs from the former scale in number of factors, although the content, at most, is present in the current composition. The content of the instrument appears to be aligned with the literature in relation to sustaining confidence in ethical bases and competence. This paper has the merit of adding the empirical contributions of the first scale to the theoretical basis of literature. It is concluded that the psychometric characteristics of the instrument recommend its use in research and even for diagnosis in the organizational context. / Os estudos relativos à confiança têm proliferado na literatura nacional e internacional. Contudo, no que se refere à mensuração da confiança do empregado na organização somente um instrumento foi identificado na literatura brasileira. Considerando a possibilidade de refinamento desta medida, este estudo teve por objetivo revalidar a Escala de Confiança do Empregado na Organização. O conteúdo da escala constituiu-se de itens da escala original e outros elaborados com respaldo da literatura. A versão final da escala compôs-se de 61 afirmativas em formato Likert, a qual foi respondida por 554 trabalhadores de diversas organizações, com tempo mínimo de seis meses de trabalho. Os dados obtidos foram submetidos a análises fatoriais utilizando-se o método dos eixos principais com rotação oblíqua e carga fatorial superior a 0,50. Os resultados indicaram três fatores, que juntos explicam 49,63 por cento de variância, a saber, componentes éticos, competência organizacional e oportunismo, com Alpha de Cronbach de 0,96, 0,92 e 0,84, respectivamente. A estrutura fatorial identificada difere da escala anterior em número de fatores, embora o conteúdo, em sua maior parte, esteja presente na atual composição. Nota-se que o conteúdo do instrumento mostra-se em consonância com a literatura no que se refere à sustentação da confiança em bases éticas e relativas à competência. O estudo tem o mérito de somar as contribuições empíricas da primeira escala com as bases teóricas da literatura. Conclui-se que as características psicométricas do instrumento recomendam sua utilização em pesquisa e, mesmo, para diagnóstico no contexto organizacional. / Mestre em Psicologia Aplicada

Att upprätthålla ett högt engagemang bland anställda inom organisationen bör i dagens samhälle ses som en viktig förutsättning för att bibehålla effektivitet och vara konkurrenskraftiga. Tidigare forskning och egna observationer har indikerat tillit gentemot den organisation man som anställd arbetar för som en potentiell påverkande faktor till upplevt engagemang. Syftet med denna studie är att förklara hur tjänstemän inom global tillverkande organisation upplever att deras engagemang påverkas av tillit gentemot organisationen. För att kunna besvara studiens syfte har vi genomfört en kvalitativ fallstudie inom SNA Europe, med semistrukturerade intervjuer som metod för insamling av data och med tjänstemän som tydlig undersökningsenhet. Efter insamling av data har vi genomfört en tematisk empirianalys, där vi lät teman växa fram utifrån empirin. Detta för att komma åt tjänstemännens faktiska upplevelser och för att inte begränsa resultatets kvalitet.    Studiens analys och resultat identifierar sedan fyra kärnteman: organisationen gör rätt saker, organisationsstruktur, chefskap samt kommunikation och information. Dessa bryts sedan brutits ned i subkategorier för att fånga alla dess olika delar av tjänstemännens upplevelser. 3 huvudsakliga komponenter inom kategorin tillit växer därigenom fram, vilka tjänstemännen upplever påverkar engagemanget och vilka således hjälper oss att besvara studiens syfte. Dessa tre komponenter är organisationen gör rätt saker, organisationsstruktur och chefskap samt kommunikation och information.    Slutsatsen slår sedan fast att tillit, förståelse och förtroende för omgivningen är avgörande komponenter för tjänstemännens engagemang. Det framkommer även att dessa upplevda komponenter av tillit som påverkar engagemanget i det aktuella fallet verkar i en komplex relation med varandra. / Maintaining a high level of engagement among employees within the organization should in today's society be seen as an important prerequisite for maintaining efficiency and being competitive. Previous research and own observations have indicated trust in the organization that the employee works for as a potential influencing factor for perceived engagement. The purpose of this study is to explain how officials within global manufacturing organization feel that their engagement is affected by trust towards the organization. In order to answer the purpose of the study, we conducted a qualitative case study within SNA Europe, with semi-structured interviews as a method for data collection and with officials as a clear investigation unit. After collecting data, we conducted a thematic empirical analysis, where we allowed themes to emerge based on empirical data. This is to access the actual experiences of the officials and not to limit the quality of the results.   The study's analysis and results then identify four core themes: the organization does the right things, organizational structure, leadership and communication and information. These are then broken down into subcategories to capture all its different parts of the officials' experiences. Three main components within the category of trust are thereby emerging, which the officials experience affect the engagement, and which thus helps us to answer the purpose of the study. These three components are the organization doing the right things, organizational structure and leadership as well as communication and information.   The conclusion then states that trust, understanding and confidence in the surroundings are crucial components of the engagement of the officials. It also emerges that these perceived components of trust that affect engagement in this particular case operate in a complex relationship with each other.