The school journey is one of many visual aids in perceptual learning. It is not the purpose of the writer to over-estimate the values of this method of teaching, but to suggest it as one activity that meets the need of many individuals for growth and maturation, as well as a technique for capturing the educational values of direct contact with the world in which children live.

Starting a business is a massive undertaking. It can feel complicated and difficult to know where to start. A common take-off can be to look up information on the internet. It is also possible to get information on how to start a business from the bank, which is a credible source. However, the information may not be presented in the best and most user-friendly way, making it difficult to follow each step. This raises the question: How to design a digital guide for starting a business? This study examines how usability can be improved to increase the guide’s user experience and thus improve the customer journey. To ensure that the right solution is developed, one must first understand what the fundamental problems are. In this way, the right solution can be found to the problem. This was accomplished using the Double Diamond method. The method included four phases, Discover - literature study, evaluation and interviews, Define - How Might We, Develop - brainstorming and sketching, and Deliver - prototyping and user testing. The thesis resulted, via four phases, in a design proposal ready to be implemented. A usability measure test, SUS, was carried out on a Hi-Fi prototype with a mean SUS score of 88.5. Due to the General Data Protection Regulation and not being able to implement the proposal on Swedbanks’ site, it was not possible to conduct the test on the intended target audience. However, in the next step, the developed material and methods could be used to test the intended target audience.

This research addresses the following issue: Traditional strategic planning philosophies and methodologies were not created or developed to reflect or support organizational participation in missio Dei (God’s mission). The following questions provided the focus for the research— Can the concept of a journey: • provide a more biblically and missiologically-aligned, helpful, and effective basis for creating new ways of leading and participating in organizational thinking and planning in and among mission and church organizations?” • address organizations’ desires to flourish in and respond to the complex local and global environments of today and tomorrow? • be effective in multicultural and global contexts? The questions above were addressed through three key areas of research: Metaphor and strategy, multi-cultural impressions of journey, and journey and Scripture. A process of qualitative inquiry drew from literature review, survey and case studies. The literature review included contributions from theology, missiology, business, history, and literary classics. The research was also enriched by the wisdom, cultures, contexts, and experiences of survey and case study participants, organizational leaders from more than forty nations. The findings come together to make a unique contribution to the study of strategy as relates to organizations that seek to be a part of God’s mission. The research primarily, but not exclusively, addresses the needs of Christian organizations, including churches. The study of strategy metaphors and the journey concept could be of benefit to any organization’s leaders. The research is informed by the work and journey of the Wycliffe Global Alliance, but the application potential and implications of the research are broader and deeper than any one group or type of organizations. Exploring the concept of journey led to findings concerning the importance of metaphor, the near-universality of journey as a metaphor, and the many rich facets of this concept when voices from many nations are heard. The case studies and research associated with the literature review also provided insights into how the journey concept can be practically applied across cultures and in ever-changing, and often complex, global and local contexts. / Thesis (PhD)--University of Pretoria, 2020. / Biblical and Religious Studies / PhD / Unrestricted

Nowadays, a hyper-connected consumer is not satisfied with using only one channel of everything the brand offers, but rather looks for the diversity of options to make their purchase. This research seeks to analyze how the customer experience is during the purchase process developed in the omnichannel strategy of the department store. The study used qualitative research methods to data gathering and analysis. To best capture customer experience, semi-structured interview, using open-ended questioning, was suited to data gathering. The participants were 13 customers who consented to be interviewed. Recruitment of participants concluded when data saturation occurred. It was evident how the omnichannel strategy works in a synchronized and positive way in the department store, without any interruption to consolidate the purchase.

Evento que busca desarrollar Service Blueprints y Customer Journey maps

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Spirituality, defined as the way individuals seek and express meaning and purpose; and the way they experience their connectedness to the moment, to self, to others, to nature and to the significant or sacred (Puchalski,et al, 2009) has proven benefits to the health of people across the lifespan (Huguelet, 2011) and is supported by policy papers of the UN and the WHO. Spirituality, expressed through meaningful activity, naturally falls within the domain of all occupational therapy practice, and is described as a central occupational component in occupational performance models such as the AOTA PF (2009) and the CMOP-E.(Polatajko, Townsend, & Craik, 2007). However barriers to including spirituality into occupational therapy interventions include lack of training (Paal et al 2015; Kirsh, 2001), confidence and skills (Egan, 2003; Mthembu, 2015) and perception of ambiguity (Bennett et al 2013; Unruh et al 2002) and irrelevancy (Collins, 2009). Previous remediation to the gap between theory and practice of spirituality include utilising activity such as art, music, gardening, and many others (Ayers-Hayth, 2015) with the assumption that these activities have inherent spiritual qualities when they may not be meaningful to the individual. This doctoral project proposes an educational program to assist practitioners increase their knowledge and skills in relation to spirituality in occupational therapy. DevOTed is a self-paced multi-faceted workbook based on best practices in adult education ( Dunst,& Trivette, 2009) and spiritual education (Paal et al., 2015). DevOTed combines opportunities for building knowledge and skills and self-reflections and case studies from a wide range of practice areas to guide the development of the clinician’s clinical reasoning. Effectiveness will be evaluated using a participant-oriented model and include feedback, virtual discussion content and client satisfaction measures. Dissemination will utilise electronic media, person-to-person contact and written information. The devOTed program offers a theory and evidence-based learning opportunity and unique opportunity for the occupational therapy profession to seamlessly and simply integrate spirituality into day-to-day interventions in any area of practice and by doing so, continue to enact its commitment to client-centered care.

This thesis examines the informational requirements of customers throughout the customer journey within the industry for industrial facilitating goods and explores how to manage data to meet these requirements. The research adopts a qualitative research design with a case study approach, using semi-structured interviews supplemented with secondary survey data. Thematic analysis and descriptive and correlational analysis were employed to analyze data. The study identifies digital touchpoints as crucial areas for understanding data requirements and data exchange and highlights the importance of data quality and searchability in enhancing customer satisfaction. The research findings simultaneously emphasize the need for a balance between physical and digital touchpoints and the significance of qualitative human interactions in generating positive customer experience. Managerial implications include the importance of updating and delivering the appropriate data sets for different customer roles, investing in business web-presence to facilitate effective customer interactions, and maintaining a balance between physical and digital touchpoints.

Life is meant to be lived with happiness and joy, but what happens when you don't feel as if you're living, and your life feels worthless and filled with sadness? When your daily routine is disrupted? When things go left instead of right? The mental state of many individuals has progressively worsened over the past few years. There are many reasons for this. One being the overwhelming use of mobile devices and living within a digital world which has isolated us from people and communities. This thesis addresses the lack of human interaction and community support through the design of a mental health museum. The project creates a place whose program provides spaces that support wellbeing while designing a museum that explores the issues and history of mental health. The museum provides these spaces that focus on the journey towards a state of well being. While not instantaneous, the journey within the museum is both physical and psychological. The journey within the museum is experienced through a series of ramps that flow through the building, acting as a transition from one exhibit space to the other. The ramps allow the visitors to slowly move between galleries, providing time to walk and, perhaps, reflect and understand the contents of the exhibits, as well as to benefit the visitors in other ways. One of the overarching goals for the museum was to create a safe space or spaces for those who visit. As well as a journey that becomes one of mindfulness and consists of learning, reflecting, engaging, and decompressing from the stress of living in today's world. The thesis and museum addresses four ideas: Learning through exhibits and talks hosted in the lecture hall or resources within the bookstore. Reflecting while traveling to the next gallery space, or on the rooftop garden. Engaging in wellness areas through interactive displays, galleries, or use of a wellness room. Decompressing within the planted areas and green spaces intertwined with the museum's journey and the adjacent woodland with its walking trail to the nearby community garden. This thesis opens up a conversation about mental health through the design of the museum to spark the topic as a positive, encouraging and natural subject of discussion. / Master of Architecture / The mental state of many individuals has progressively worsened over the past few years. This thesis addresses the lack of human interaction and community support through the design of a mental health museum. When it comes to mental illness, from the start of symptoms and receiving treatment there is an average 11 year gap. The stigma about mental illness and mental health can be seen as a cause for this delay. Everyone is affected by mental health in one way or another. Specifically communities of low-income. The resources for mental health in these neighborhoods are low. Which is why the museum is located in Washington, D.C. across the Anacostia River in Ward 8; one of two of the poorest wards in DC. The St. Elizabeths Hospital East Campus, located in ward 8, is in the process of being redeveloped. In redevelopment is my addition of a mental health museum that contains spaces for learning, reflecting, engaging, and decompressing. This thesis opens up a conversation about mental health through the design of the museum to spark the topic as a positive, encouraging and natural subject of discussion. The project is designed to create spaces for connecting with others who have found themselves wanting to learn about the history of mental health as well as view artwork created about mental health.