以往之網際網路相關研究，並未就 Web 2.0一詞提出簡單明確且涵蓋廣泛之解釋，故本研究首先嘗試提出一 Web 2.0之通用意涵：「網路參與者更容易重組及排列網路元素的網際網路演化狀態。」，並將 Web 2.0從流行名詞轉而充分融入各網際網路服務的階段設定為後 Web 2.0時代。 近年來網際網路已經越來越朝向開放發展，而本研究發現開放的發展主要可分為三個階段：第一，於 Web 2.0時代以前，開放的機制即已奠定基礎，此階段主要的發展來自於技術與架構方面；第二，Web 2.0時代，開放的觀念與能力逐漸成熟，此階段的趨力主要來自於使用者與開發者社群之互動；第三，後 Web 2.0時代，企業之開放策略形成，正式進入商業與程序主導的開放階段。本研究並羅列混搭的類型，以之為涵蓋範圍，結合其成員及網路關係，試圖解構出網際網路的開放生態系。 在說明追求競爭優勢的傳統理論在 Web 2.0時代已經失效之後，本研究針對開放的動態策略互動進行脈絡化整理，建構出擴充超競爭理論的第五個競技場—開放競技場理論，其中，各動態策略互動之內涵與造成的影響分別為：使用者產生內容造成控制權移轉；開放內容混搭突破傳統網站壁壘；以開放 API 解放創新枷鎖；以開放平台收編第三方開發者；以開放社交資料收編中小型網站；以及資料可攜將所有高牆剷平。開放競技場的假想終點，就是一種所有服務、技術、內容，及資料等都完全開放的狀態。開放競技場的網際網路企業，一方面要追求開放以獲得競爭優勢，一方面又要避免達到沒有人有競爭優勢的完全開放狀態。 本研究並認為，台灣網際網路產業由於現存者的不作為，目前並未進入開放競技場，且因為缺乏開放競技場的動態策略互動經驗，廠商普遍而言難以進入超競爭之國際市場，僅能專注本地市場。 / Former Internet studies did not provide a simple and inclusive explanation to the concept of Web 2.0. Therefore, this study proposed a universal meaning of Web 2.0: "the Internet evolution stage in which its participants are more easy to reassemble and arrange Internet elements." Moreover, post Web 2.0 era is defined as the period when the buzzword of Web 2.0 becomes prevalent in Internet services. In recent years, the Internet is becoming more and more open. This study found that the development of openness can be divided into three stages. (1) Before Web 2.0, the open mechanism has already set its root. The development of this stage is a result of technology and architecture. (2) In Web 2.0 era, as the concept and capability of 'openness' are gradually mature, the driving force behind this stage involved the interaction of user and developer communities. (3) Following the formation of open strategy, the effects of business and process are predominant in post Web 2.0 era. The study has also listed the types of mashups, combining the players and their network relationships, to reconstruct the open ecosystem of the Internet. After showing that traditional theories in competitive strategy are invalid in Web 2.0 era, this study contextually discussed and organized the dynamic strategic interactions in open development, which expanded hypercompetition theory into its fifth arena, the open arena theory. The core ideas and consequences of the dynamic strategic interactions are as follows: (1) user generated content to shift the control; (2) content mashups to break the web strongholds; (3) open API to unleash the chains of innovation; (4) open platform to recruit third party developers; (5) open social data to absorb small and middle websites; (6) data portability to tear down all the walls. The end of open arena is supposed to be a status that all services, technologies, contents, and data are completely open to all. Businesses in open arena pursue openness to gain competitive advantages, while prevent total openness where no one has any competitive advantage. According to the study, since the inertia of the monopolistic incumbent, the Internet industry in Taiwan has not currently entered into the open arena. Lacking the experience of dynamic strategic interaction in open arena, it is generally difficult for businesses in Taiwan to tap into the global market, and thus limited to the local market.

本研究運用質性研究方法，加以個案研究方式，對於第三方支付模式和實體信用卡虛擬化之非第三方支付模式進行個案分析，以探討在超競爭下，行動支付業者如何透過競爭以及合作策略，形成行動支付生態系統發展模式。本研究所得結論如下： 一、中國和肯亞等開發中國家之金融體系尚不發達，交易雙方出現信任缺口，銀行服務並不健全，金融資源分配不均，因此透過破壞傳統支付體系架構，發揮網路外部性之雙邊市場效應，打造出第三方支付模式之行動支付生態系統，以達到普惠金融發展目標。 二、歐美日等已開發國家之金融體系已臻健全，金融匯兌服務普及，金融監理重視市場公平與金融穩定，因此未破壞傳統支付體系架構，而是透過跨產業競合方式修改現有支付面前端程序，型塑出實體信用卡虛擬化支付模式之行動支付生態系統，以達到優化金融服務目標。 綜合上述結論，可歸納出二項管理意涵：第一項為在金融服務普及率較低的體系，傾向於發展填補信任缺口之第三方支付模式，而在金融服務普及率較高的體系，則傾向於發展提高安全性之實體信用卡虛擬化支付模式。第二項為企業藉由競合策略，既爭取價值也創造價值，其中爭取價值的本質是競爭，而創造價值的本質則是合作，以達到雙贏。 台灣傳統金融服務與超商密集度高，客戶需求被高度重視及滿足，銀行、超商與第三方支付業者形成跨產業競合關係，發展出多元支付方式，因此建構使用單一裝置即可提供多元支付功能之行動支付平台，可做為台灣行動支付生態系統健全發展之解決方案。具體建議為尋求跨產業競合，金融監管持開放態度，培訓金融科技人才，加強資訊安全，以建構完善的行動支付生態系統。 / In the view of hyper-competition, sustainable competitive advantage does not exist, and only by constant innovation in order to obtain a series of short-term competitive advantage. However, business ecosystem could clarify the competition and cooperation relationship between businesses. In this study, qualitative research and case study methodologies are used to find the adoptable mobile payment ecosystem. The third-party payment would fill the trust gap between the parties. Therefore, developing countries should adopt third party mobile payment ecosystem, in order to achieve financial inclusion. The non-third party payment would improve the security of cardholder transactions and reduce the risk of banking. Therefore, developed countries should adopt non-third party mobile payment ecosystem, in order to optimize financial services. The above conclusions can be summarized as two management implications: First, low penetration of financial services tends to develop third-party payment, and high penetration of financial services tends to develop non-third party payment. Second, business co-opetition strategy has the nature of value creation and value capture to achieve win-win situation. Taiwan’s financial service-intensive, customer needs are met, banks, stores can be formed with the third-party payment industry co-opetition relations, the development of a diverse payment methods, and therefore the construction using a single device to provide pluralistic payment function of mobile payment platform, will be suitable for robust development of Taiwan’s mobile payment ecosystem. Suggestions include cross-industry co-opetition, open-minded financial supervision, training financial technology professionals, and strengthen information security.

摘要 組織乃社會網絡的一員，其必須正視後現代主義者對當今後現代社會的觀察，以及必須面臨的嚴苛挑戰! 本論文旨在探討後現代主義思潮對當代組織的影響與啟示為何?部分當代管理情境(或稱後現代情境)， 例如，追求一切可能性、對簡單之渴望、感性的思維、 不確定性、 快速變遷、不連續性、模糊、 無界限、解構、 去中間化、 片斷化、 以族群取代社會階級、 多元化、尊重差異、超現實、以及反宰制性規則等等，對當代組織(或稱後現代組織)現在或未來在策略擬定時的影響與啟示為何? 面對後現代情境及其挑戰 ， 後現代組織現在或未來對策略之再思考為何? 後現代組織未來可能適用之新的組織模式為何? 以及後現代組織對策略之再思考的實務作為為何? 本研究主要以文獻探討與次級資料檢索之檔案研究法為主，資料檢索的對象(含個案資料之來源)是以探討較高層次的概念性策略新思維為主。至於屬於研究輔助性質之個案部分，則以屬於營利性質之全球知名多國籍企業、由製造導向轉型為服務導向者、或者可印證本研究所探討之策略新思維者為主。 經由本探索研究後發現，面對後現代主義思維的衝擊，以及後現代管理情境的挑戰，組織應該重新檢視其前提假設、回歸策略本質、勾勒遠大的構想、開創新的價值曲線以避開面對面競爭、重新尋找組織在數位世界的價值定位與經營模式、專注核心、建立社群、培養廣義「顧客」----利害關係人之新的忠誠度、善用所有利害關係人的關係與優勢、 注重組織內外部的整合以及策略要素之間的整合與一致性、擺脫語言牢籠(規則)的束縛而賦予員工彈性、持續尋找任何強調彈性結構、網絡關係、溝通效率、以及民主化機制的組織模式或概念。 最後，對於全球的多國籍企業，本研究建議其必須在全球的產業分工體系之下，勾勒遠大的構想、開創新的價值曲線、發展世界級的核心能力、建立或主導某些內外部社群或電子企業社群、採行time pacing策略以穩健成長、強化跨產業或跨國之組織與策略整合的作為、時時檢視與修改任何宰制性的政策或規則、以及繼續尋找與試行任何可能且可行的組織模式或概念。 / Abstract Organizations that are parts of social network must take into account those issues discovered and criticized by Postmodernist and those severe challenges facing organizations. This dissertation tries to explore those impact and implications aroused by postmodernist for contemporary organizations, those contemporary scenario (postmodern scenario) facing organizations, such as in search of possibilities, in need of simplicity, sensuous thinking, indeterminacy, a rapidly changing environment, discontinuity, ambiguity, boundarylessness, borderless, deconstruction, disintermediation, fragmentation, social class replaced by tribes, diversity, apprizing difference or otherness, hyperreality, and against governing rules, that will affect the strategic planning of organizations at present or in the coming future. In addition, this dissertation also tries to explore that currently or in the coming future how organizations rethink their strategies while facing postmodern scenario and its rigorous challenges, what forms, models or concepts of organization design that organizations can apply, and those managerial practices that organizations have ever executed. The research methodology adopted by this dissertation is primarily literature review and secondary data exploration. The target data including cases are focused on those conceptual strategic thinking. Those cases that are mainly complement to this dissertation are those distinguished multinational corporations (MNC) that have ever been transformed from manufacturing-oriented to service-oriented, or are able to prove partial strategic thinking reviewed in the dissertation. In the face of those thinking impact stirred by postmodernist and challenges resulted from postmodern managerial scenario, this dissertation concludes that organizations should review and rethink their assumption for the world, revisit the essence of strategy, picture and propose the big ideas, create or explore new value curves to avoid cruel face-to-face competition, explore new value positions and business models in the digital world, focus and develop core businesses and competence, build and manage communities, cultivate new types of royalty for those stakeholders partnering with organizations, utilize the relationships with and advantages from stakeholders, emphasize and advocate internal and external organizational integration and consistence and alignment for strategies, free from the cage of language and empower employees, keep exploring those organizational models or concepts that advocate or propose flexibility, networks of people, efficiency of communication, and spirit of democracy. In conclusion, this dissertation suggests that under global industrial value chains, multinational corporations should picture and propose the big ideas, create and explore new value curves, develop best-in-world core competence, form or dominate some internal or external communities or e-business communities, adopt strategy of time pacing for sound and moderate growth, reinforce cross-industry or cross-nation integration for organizations and strategies, keep reviewing and modifying any governing policy or rules, and keep searching and experimenting any latest possible and feasible models or concepts of organization.