The purpose of this research study is to investigate the correlation between the level of customer satisfaction and demographic data. The correlation between the level of customer satisfaction towards THAI'S reservation staff and customer's attitude, and the communication behavior of THAI's reservation staff.

La investigación busca sentar las bases de un hotel que, a través de la disposición de módulos unipersonales, sea capaz de atender la creciente demanda especializada de pasajeros en tránsito del aeropuerto Internacional Jorge Chávez. El negocio se fundamenta en la modalidad de no tener que hacer una previa reservación para recibir el servicio, ya que el cliente podrá registrarse de manera autónoma en el momento de acercarse a la recepción para lo cual solo tendrá que introducir sus datos. Esto se hace con el afán de brindar a los clientes un ambiente menos estresante antes de viajar. El hotel tiene tres pisos, el primero tiene zonas divididas para cada actividad, el segundo para el descanso y la higiene del pasajero donde también podrá descansar y distraerse en las salas de los pasillos, el tercero repite todo lo del segundo. Cabe mencionar que al momento de inscribirse el cliente recibirá un brazalete, donde podrá consumir los productos, entrar a la cápsula, abrir el locker en este brazalete se carga el monto consumido durante la estadía. Cada cliente está obligado a ducharse antes de entrar al módulo a pernoctar, razón por la cual se le entregarán objetos de aseo personal tales como bata de baño, toalla, Sachet de shampoo, alpargatas y jabón. Entre los servicios que ofrecerá el hotel, se tendrá la cafetería, el comedor y el bar durante 24 horas.. Estar a solo segundos de distancia de todas las puertas internacionales mientras se ofrecen todas las comodidades para trabajar, relajarse, dormir y refrescarse será lo oportuno a ofrecer para que el viajero pueda llegar a su próximo destino de la mejor manera. El estudio ha ido dividido en 5 capítulos a saber: Descripción de la realidad problemática; Marcos investigativos; Estrategias de diseño; Programación; Conclusiones y aportes Como gran conclusión se ha llegado a indicar que el diseño de un hospedaje por módulos no solo responde a la tendencia imperante en los aeropuertos Hub del Mundo y que nuestro aporte servirá para alinear al Jorge Chávez en ese nivel; sino que además a fuerza de la demanda su construcción se hace muy necesaria. / The research seeks to lay the foundations of a hotel that, through the provision of single-person modules, will be able to meet the growing specialized demand of passengers in transit in Jorge Chávez International Airport. The business is based on the modality of not having to make a previous reservation to receive the service, since the client will be able to register autonomously at the moment of approaching the reception for which he will only have to enter his data. This is done with the aim of providing customers with a less stressful environment before traveling. The hotel has three floors, the first has divided areas for each activity, the second for rest and passenger hygiene where you can also rest and be distracted in the halls of the corridors, the third repeats everything of the second. It is worth mentioning that at the time of registration the customer will receive a bracelet, where they can consume the products, enter the capsule, open the locker on this bracelet, the amount consumed during the stay is charged. Each client is obliged to take a shower before entering the module to spend the night, which is why they will be given personal hygiene items such as bathrobe, towel, shampoo bag, espadrilles and soap. Among the services offered by the hotel, you will have the cafeteria, the dining room and the bar for 24 hours .. Being just seconds away from all international doors while offering all the amenities to work, relax, sleep and refresh will be the right thing to offer so that the traveler can reach their next destination in the best way. The study has been divided into 5 chapters namely: Description of the problematic reality; Investigative frameworks; Design strategies; Programming; Conclusions and contributions As a great conclusion it has come to indicate that the design of a lodging by modules not only responds to the prevailing tendency in the Hub of the World airports and that our contribution will serve to align the Jorge Chávez in that level; but also by force of demand its construction becomes very necessary. / Tesis

Subject of my master´s thesis is to make a project documentation for a new building of airport. The building is three–storeys, without basement. Foundation strips are used as a foundation system of the building. Floor plan of the building is in a rectangle shape. The building is designed from YTONG construction system. The building is covered by a flat roof.

The operational vehicle cabin design on the basis of T815-7 Tatra chassis shows possible way how the modern special category vehicle could look like. The design proposal corresponds with current factory production and at the same time brings new individual and unique look. The airport fire fighting special was worked up to be the most universal. The vehicle should fulfil the whole spectrum of the requirements which will be put on it. This diploma thesis solves the design as a complex. Therefore, the whole body was designed to show all the constraints and sequences.

The thesis deals the design and calculation of handling equipment designed for transport of Bell helicopter between the airport and hangar space. The first part contains an analysis of possible mechanisms applicable to the handling of the helicopter as well as an overview of the overall evaluation of some producers, engaged in the manufacture of this type of device. The second part presents the design, necessary calculations and drawing documentation. Handling equipment is designed for loading kapacity of 2000kg with a minimum 80 mm lift of helicopter to ensure safe transportation to the required distance.

This diploma thesis discusses and compares the current technologies and systems that are used to monitor and control movements on the airport surface. The paper presents the basic characteristics, operational principles and possibilities. Comparison provides an overview of their strengths and limitations in operational use. It also deals with this issue at the Ostrava Leos Janacek Airport, describes current situation and suggests how to solve problems associated with the introduction of CAT III precision approach and landing as well as monitoring and controlling of movements on the airfield under poor weather conditions.

The thesis focuses on issues of the procedures in the terminal manoeuvring area (TMA) at regional airports. The goal is to provide a complex study of possible implementation of instrumental arrivals, departures and approaches on the basis of the requirements of the Performance Based Navigation (PBN) at a particular regional airport in the Czech Republic (Kunovice airport). The simulative evaluation of the operational impacts caused by the suggested changes in TMA Brno and CTR Kunovice is also a part of the thesis. The last section is focused on providing a generic methodology describing the process of design and evaluation of PBN procedures.

Der stetig steigende Flugverkehr führt zu Kapazitätsengpässen an vielen Großflughäfen. Die Möglichkeit des Ausbaus ist häufig aufgrund von Arealmangel und Widerstand aus der Bevölkerung (zumeist durch Umweltgesichtspunkte motiviert) nicht realisierbar. Ein Ausweg bietet hier die Kooperation mehrerer Flughäfen. So kann ein in der Nähe eines Großflughafens angesiedelter Regionalflughafen als zusätzliche Runwaygenutzt werden. Ausschlaggebend hierbei sind die landseitigen Anbindungen beider Flughäfen. Beide müssen zusammen annähernd wie ein Flughafen operieren. Der Optimierung dieses Systems kooperierender Flughäfen widmet sich die vorliegende Arbeit. Es werden zwei Szenarien näher untersucht und bewertet: Konventionelle S-Bahn-Verbindung unter Ausnutzung der vorhandenen Infrastruktur und mit einem fixen Fahrplan (traditioneller Betrieb) Verbindung unter Nutzung einer vollautomatischen Bahn mit bedarfsabhängiger Anpassung der Taktrate Die Modellierung erfolgt hierbei durch eine makroskopische Simulation auf der Basis des SYSTEM DYNAMICS Zugangs nach Forrester. Dieser zeichnet sich besonders durch seine prozessnahe Darstellung aus. In dieser Arbeit wird die Anwendbarkeit von SYSTEM DYNAMICS auf die Modellierung von Passagierströmen an Verkehrsknoten nachgewiesen, die Passagierverzögerung bei der Verknüpfung von Flughäfen ermittelt und der Ressourcenverbrauch, d.h. der Bedarf an Betriebsmitteln für die Verbindung bestimmt. / Steadily increasing air traffic leads to capacity problems at many major airports. In most cases it is not possible to enlarge the airport due to lack of area or resistance of the population (mainly motivated by environmental aspects). One way out is the cooperation of airports. It can be possible to use a smaller airport in the vicinity of a major airport as an additional runway. In this case the land-side connections between both airports are very important. The two airports have to operate like one big airport. This work deals with the optimization of the system of cooperating airports. Two scenarios are analyzed and rated in more detail: Conventional railway connection with utilization of existing infrastructure and with a fixed time table (traditional operational regime) Connection with an automated people mover with demand control schedule For macroscopic modeling the SYSTEM DYNAMICS approach by Forrester is used. The main feature is a very good real world representation. This work shows the applicability of SYSTEM DYNAMICS for modeling passenger flows at traffic junctions, calculates the passenger delay, which occurs between connected airports and specifies the consumption of resources, i.e. equipment necessary for the connection.

Esta investigación titulada “Ingreso de aerolíneas low cost al mercado peruano y su impacto en las aerolíneas comerciales tradicionales de rutas nacionales, años 2015-2018” tiene como objetivo analizar el efecto de las aerolíneas low cost con respecto a las tradicionales. Actualmente, estas últimas están ingresando al Perú con varias rutas nacionales, lo cual tiene como finalidad obtener una mayor participación en el mercado. Sin embargo, las aerolíneas tradicionales se mantienen en constantes cambios con su modelo de negocio para seguir compitiendo. La investigación se divide en cinco capítulos: En el Capítulo I se presenta el marco teórico y se explican los conceptos básicos, tales como las estructuras de mercado; las estrategias de fijación de precios; conceptos aeronáuticos; concepto de low cost; principales aerolíneas del Perú; ingreso de low cost (caso Perú) y costeo y tarifas de low cost. En el Capítulo II del plan de investigación se formula la problemática de la investigación, hipótesis y objetivos. En el Capítulo III que corresponde a la metodología de investigación, se detallan los tipos de investigación e instrumentos a utilizar. En el Capítulo IV del desarrollo de la investigación, se analiza la información cualitativa y cuantitativa. En el Capítulo V se presentan los análisis de resultados y se realiza el análisis de los instrumentos, concluyendo con la validación de la hipótesis general y específicas basados en los resultados obtenidos del análisis de correlación y entrevistas a especialistas. Finalmente, las conclusiones para todos aquellos que deseen analizar el impacto de las aerolíneas low cost. / This research entitled “Entry of low-cost controls to the Peruvian market and its impact on traditional commercial regulations of national routes, years 2015-2018” aims to analyze the effect that low-cost regulations have on traditional traditional ones. Currently, low-cost airlines are entering Peru with a wide variety of national routes, which has as obtaining a greater market share. However, traditional practices remain in constant changes with their business model to continue competing. The present work is divided into five chapters: Chapter I Theoretical framework, where the basic concepts will be explained, stories such as: Market Structures, according to Estevan (2013); Pricing strategies; Aeronautical concepts; Low cost concept; Main Airlines of Peru; Low cost income (case Peru) and Costing and low cost rates. Chapter II Research plan, the research problem, hypothesis and objectives are formulated. Chapter III Research methodology, which details the types of research and instruments to be used for the population. Chapter IV Research development, where qualitative and quantitative information is analyzed. Chapter V Analysis of results, the analysis of the instruments was carried out, concluding with the validation of the general and specific hypotheses based on the specific results of the correlation analysis and interviews with specialists. Finally, the conclusions for all those who wish to analyze the impact of low costs in the last year in Perú are detailed. / Tesis

Sustainability has become an increasingly important aspect for companies to consider. Not only is it necessary to comply with laws and regulations that encourage corporate sustainability, but it has also become a way for companies to gain competitiveness. Historically, companies have primarily adopted so called closed innovation models focused on internal resources and capabilities, in order to generate competitive advantages. However, in a world characterized by rapidly changing demands and high product complexity, the internal capabilities of companies are challenged, which have led firms to explore other collaborative models of innovation. This trend is referred to as open innovation and it implies that companies open up their innovation process in order to utilize external knowledge and share their unutilized ideas. This thesis seeks to explore the sustainability-related implications of open innovation by understanding opportunities and challenges related to adopting an open approach for innovation projects that aim to enhance sustainability. Furthermore, it adopts a contingency perspective through which it seeks to examine factors affecting the sustainability-related performance of open innovation projects. The study is based on empirical data obtained through six semi-structured interviews in a Swedish state-owned enterprise within the air transport industry. The research finds that an open approach for sustainability-oriented innovation projects leads to increased creativity, increased access to knowledge and reduced duration, but that they are challenged by a high degree of complexity. Furthermore, the findings suggest that the sustainability performance of open innovation projects is moderated by three factors: the management of the project, the dedication of the individuals involved and the absorptive capacity of the team. The study argues that in order to enhance sustainability performance of innovation projects, these factors must be adjusted according to the openness of the project. By exploring the context dependencies of open innovation for sustainability purposes, the study contributes to develop a broader comprehension of the contextual characteristics of open innovation as well as its relevance for sustainability.