This study was interested in female bank employees’ perceptions of work life balance at a banking institution in the Durban region. The Job Demands-Resources (JD-R) Model was used as a theoretical framework to consider the demands that these women encounter as well as the support systems that they utilise to help facilitate work-life balance (WLB). Importantly, as a theoretical framework, the JD-R was used to bring to light employee experiences of their WLB in relation to their work demands and the resources that are available to them. A qualitative research design was used. Semi-structured interviews on a purposive sample of eight research participants were conducted within the sales and credit division at a large banking institution in the Durban region. Theory-led thematic analysis was used to analyse the interview transcripts. The findings of the study indicated that these women relied heavily upon domestic helpers in terms of household duties, extended family and their spouses in terms of childcare duties and needs. These employees felt that work dominates their lives more due to the core demands of meeting targets within the sales and credit divisions. These employees perceived that the bank as a whole was not supportive of WLB as they claimed to be and wanted to be involved with the HR Department in the formation of work-life balance policies. This research study offers insight into the needs of female bank employees and suggests the way forward for organisations to appropriately prioritise WLB as a quality strategy in an attempt to retain talented women in their sales and credit divisions. / Thesis (M.Soc.Sc.)-University of KwaZulu-Natal, Durban, 2013.

p. 1-165 / Submitted by Santiago Fabio (fabio.ssantiago@hotmail.com) on 2013-04-30T18:12:12Z No. of bitstreams: 1 66666666666666.pdf: 1465011 bytes, checksum: ab05d269614a10f40cd57d842a742401 (MD5) / Approved for entry into archive by Maria Creuza Silva(mariakreuza@yahoo.com.br) on 2013-05-04T17:41:54Z (GMT) No. of bitstreams: 1 66666666666666.pdf: 1465011 bytes, checksum: ab05d269614a10f40cd57d842a742401 (MD5) / Made available in DSpace on 2013-05-04T17:41:54Z (GMT). No. of bitstreams: 1 66666666666666.pdf: 1465011 bytes, checksum: ab05d269614a10f40cd57d842a742401 (MD5) Previous issue date: 2009 / O objetivo deste trabalho é discutir o processo de vitimização de trabalhadores de bancos privados no Estado da Bahia. São analisados os modi operandi, os tipos de vitimização, as medidas de assistência e/ou proteção às vítimas. Foram realizadas 21 entrevistas, sendo 12 com bancários vitimizados: 11 sujeitos com vitimização direta, sendo 8 com vitimização repetida e/ou múltipla, 4 sujeitos que passaram por vitimização simples, e desses últimos apenas um foi vítima indireta. O trabalho discute as conseqüências dessa vitimização para as condições de trabalho e saúde dessa categoria de profissionais, dentre as quais a sobrecarga de trabalho, o medo da demissão, as pressões psicológicas e o adoecimento físico e psíquico. Levanta as diferentes medidas de assistência e proteção à vítima, que são pouco significativas comparadas às medidas tomadas pelos bancos públicos e algumas estratégias de segurança dos diferentes bancos, que asseguram o patrimônio material daquelas instituições e expõem os funcionários a maiores riscos. Identifica o processo de responsabilização das vítimas pelas empresas. Conclui propondo uma revisão na atuação dos gestores frente às vítimas, maior comunicação entre o banco e a empresa que presta assistência a saúde, maior envolvimento do sindicato em relação aos processos de vitimização e sugere conseqüentemente maior participação desse órgão na defesa dos direitos à saúde e segurança dos trabalhadores. Sugere também maior humanização e comprometimento dos empregadores com seus empregados vitimizados, tanto no que se refere à orientação e à assistência, quanto à proteção. / Salvador

Esta pesquisa explicita o caráter ideológico do discurso e das praticas flexíveis de gestão nos bancos brasileiros, através do confronto com o discurso de trabalhadores bancários e com os dados empíricos a respeito das condições concretas de trabalho nesta empresas. As mudanças de gestão são entendidas como tecnologias, bem como as transformações físicas ocorridas nos bancos - a automação bancaria - ambas integradas no processo produtivo como instrumento para consolidar o modelo de "acumulação flexível". Ao passo que essas novas tecnologias são travestidas de uma maior integração do trabalhador no processo produtivo, marcando o seu caráter corporativista, observamos uma intensificação do processo de exploração do trabalho, evidenciando que esta flexibilidade caracteriza um estágio de espoliação da força de trabalho no capitalismo. A estratégia dos bancos combina tanto a extrema exploração dos trabalhadores que prestam serviços em empresas terceirizadas e correspondentes como a intensificação do trabalho do trabalhador bancário. Os discursos dos bancários nos permitem compreender as contradições desse modelo flexível de organização do trabalho e os conflitos vivenciados no cotidiano das agências bancárias, gerando grande sofrimento aos trabalhadores. Analisamos os dados levantados e cruzados dentro de uma perspectiva histórico-social, a partir das contribuições de Marx e de autores marxistas, na qual as mudanças organizacionais são resultantes do desenvolvimento da luta de classes em sua dinâmica histórica. / This research explicits the ideological character of the speeches and pratices on brazilian's banks, confronting the bank workers' speech with empirical datas about the real conditions of work in these business. The management changes are understood as technologies, and the physical transformations that happened on banks - known as banking automation - as well, both serving as instrument to consolidate the model of "flexible accumulation". While these new technologies seems to create a bigger integration of the workers on the production process, with its corporatist character, we observe a intensification on work's exploration process, evidencing that this flexibility features a stage of despoilment of capitalism's workforce. The banks strategy combines the extreme exploration of workers from outsourced business who provide services for the banks with the intensification of the banks worker's labor. These workers' speeches allow us to comprehend the contradictions of this flexible model of work's organization and the daily conflicts experienced in banks, creating huge suffering to the workers. The collected and crossed datas were analyzed in a social-historical perspective, using Marx's contribution and other Marxists authors, who says that the organizational's changes results from the class struggle in its historical dynamic.

Esta pesquisa explicita o caráter ideológico do discurso e das praticas flexíveis de gestão nos bancos brasileiros, através do confronto com o discurso de trabalhadores bancários e com os dados empíricos a respeito das condições concretas de trabalho nesta empresas. As mudanças de gestão são entendidas como tecnologias, bem como as transformações físicas ocorridas nos bancos - a automação bancaria - ambas integradas no processo produtivo como instrumento para consolidar o modelo de "acumulação flexível". Ao passo que essas novas tecnologias são travestidas de uma maior integração do trabalhador no processo produtivo, marcando o seu caráter corporativista, observamos uma intensificação do processo de exploração do trabalho, evidenciando que esta flexibilidade caracteriza um estágio de espoliação da força de trabalho no capitalismo. A estratégia dos bancos combina tanto a extrema exploração dos trabalhadores que prestam serviços em empresas terceirizadas e correspondentes como a intensificação do trabalho do trabalhador bancário. Os discursos dos bancários nos permitem compreender as contradições desse modelo flexível de organização do trabalho e os conflitos vivenciados no cotidiano das agências bancárias, gerando grande sofrimento aos trabalhadores. Analisamos os dados levantados e cruzados dentro de uma perspectiva histórico-social, a partir das contribuições de Marx e de autores marxistas, na qual as mudanças organizacionais são resultantes do desenvolvimento da luta de classes em sua dinâmica histórica. / This research explicits the ideological character of the speeches and pratices on brazilian's banks, confronting the bank workers' speech with empirical datas about the real conditions of work in these business. The management changes are understood as technologies, and the physical transformations that happened on banks - known as banking automation - as well, both serving as instrument to consolidate the model of "flexible accumulation". While these new technologies seems to create a bigger integration of the workers on the production process, with its corporatist character, we observe a intensification on work's exploration process, evidencing that this flexibility features a stage of despoilment of capitalism's workforce. The banks strategy combines the extreme exploration of workers from outsourced business who provide services for the banks with the intensification of the banks worker's labor. These workers' speeches allow us to comprehend the contradictions of this flexible model of work's organization and the daily conflicts experienced in banks, creating huge suffering to the workers. The collected and crossed datas were analyzed in a social-historical perspective, using Marx's contribution and other Marxists authors, who says that the organizational's changes results from the class struggle in its historical dynamic.

M.Comm. (Marketing Management) / As the South African banking industry is becoming more competitive due to new entrants and competitive offerings it is important to establish relationships with customers to maintain a competitive advantage. For South African banks to form relationships with customers, they need to understand their customers and what customers require from the relationship. For that reason, South African banks need to identify dimensions of customer relationship management (CRM) to build upon in strengthening their relationships with customers. As South Africa has experienced a rise in the spending power of black generation Y’s, this demographic requires further investigation. South African banks should realise that this market has significant potential in terms of profitability and it is important to determine which dimensions of customer relationship management this market prefers in order to build and further strengthen relationships. The primary objective of the study was to determine black generation Y’s expectations of customer relationship management offered by their banks especially targeting generation Y adults within the Gauteng area. The study aimed at identifying customer relationship management dimensions and investigating black generation Y adults’ expectations toward those dimensions. The study further investigated whether black generation Y adults were satisfied with their banks and whether their satisfaction will lead to relationship intention and loyalty. The study focused on CRM dimensions identified from previous literature namely service quality, customisation, two-way communication, technology (the use of), commitment and convenience. Quantitative research methods were then used by means of a questionnaire that was distributed through convenience sampling to respondents throughout selected shopping malls in the Gauteng area. In order to measure expectations, satisfaction, relationship intention and loyalty constructs, only respondents who have banked with one of the four major banks (ABSA, FNB, Nedbank and Standard Bank) for a period of three or more years between the ages of 21-34 were asked to participate in the study. A total of 581 questionnaires were retained for data analysis. Results indicated that respondents had high expectations for the customer relationship management dimensions offered by their banks but specifically with the dimensions of convenience and technology. Respondents also indicated that they are satisfied with their current banks and are willing to continue their relationships with their banks and remain loyal. These results could benefit the South African banking industry in that it provides insights into black generation Y adults as well as provide insights into possible CRM strategies banks could consider. The results of the study confirm that customer satisfaction influences relationship intention and retention. Banks therefore need to ensure that customers are satisfied to ensure loyal customers in the long-term. In making recommendations for future studies, it was suggested that this study also be done on other cohorts such as Generation X as well as to conduct a follow up study which include new and upcoming banks such as Capitec Bank within the South African banking industry.

<p>Vid tidpunkten för disputationen var följande delarbete opublicerat: delarbete 3 accepterat.</p><p>At the time of the doctoral defence the following paper was unpublished: paper 3 accepted.</p>

The purpose of this study was to explore and describe the challenges that a Namibian bank faced in recruiting and retaining skilled employees. The study adopted a qualitative research approach and the data were collected through face-to-face interviews with 20 participants from the Namibian bank. The researcher used the Five-Phased Data Analysis Cycle as described by Yin (2011) to analyse the data. Ensuring trustworthiness, the researcher used Guba's Model of Trustworthiness as cited by Krefting (1990). The major findings of the study were the shortcomings in the Namibian bank remuneration structure, lack of training and no employee recognition. The recommendations of the study are that the Namibian bank needs to implement training and development for its employees, review its remuneration structure and demonstrate appreciation of staff by showing recognition, better salaries and incentives. / Business Management / M.Com. (Business Management)

published_or_final_version / Business Administration / Master / Master of Business Administration

Submitted by Filipe dos Santos (fsantos@pucsp.br) on 2018-12-03T14:01:21Z No. of bitstreams: 1 Antonio Artequilino da Silva Neto.pdf: 26570597 bytes, checksum: 3d305eb0f4ff9d001a88571276f7ae12 (MD5) / Made available in DSpace on 2018-12-03T14:01:21Z (GMT). No. of bitstreams: 1 Antonio Artequilino da Silva Neto.pdf: 26570597 bytes, checksum: 3d305eb0f4ff9d001a88571276f7ae12 (MD5) Previous issue date: 2018-10-29 / Coordenação de Aperfeiçoamento de Pessoal de Nível Superior - CAPES / This Doctoral Thesis, linked to the line of researches Language and Work, aims at analysing the interdiscursive relationship that involves and constitutes the Banking Workers Unions of São Paulo and Santos discourses. Both trade unions represent the banking category in their bases, with the purpose of protecting their economic and labour interests. A historical analysis of the Banking Union Movement reveals the course of struggles undertaken over the time and its consequences in the present days. Changes in the world of work keep happening and they include transformations in the Brazilian banking industry that currently promotes structural changes, which affect employment and working conditions of banking workers. In this context, the role of the Banking Union Movement is played within a complex dynamic of interactions that include financial institutions, banking workers, judiciary, trade unions, government, and the population. Collective negotiations take place at the base data of the category and represent the climax of the confrontation of interests that put on opposing tables the Baking Unions and workers' representatives. This is a critical moment that reveals the discursive tensions that assume and express distinct ideological positioning in the treatment of issues involving conflicting relationships between Capital and Labour in its union, social, political, economic, and historical aspects. The central thesis of this research is proven with the prevalence of the hypothesis that the unions of bank workers of São Paulo and Santos establish among themselves a competitive relationship characterized by distinct discursive movements, while at the same time working together under the guidance of a unified national command. In addition, assume a convergence of purpose in confrontation with the bankers, although adopt different forms of resistance and opposition to the bankers, represented by the FENABAN - Banks National Federation. The theoretical basis adopted are the concepts of Discursive Ethos, Scenography, and Intersemiotic Practices, mobilized from the constraints established by Global Semantics, as conceived by Dominique Maingueneau, within the assumptions of a qualitative work. The articulation between theory and methodological procedures made possible the in-depth analysis of the corpus, delimited to the Banking Workers Union’s discourses and constituted by the newspaper “Baking News” of the Banking Syndicate of São Paulo and the “Banking Information” published by the Banking Syndicate of Santos. I collected and analysed the texts of information presented in digital media related to the ‘2015 Salary Campaign’, from August 1st to November 7th, from the first negotiations to the end of the category strike movement, which lasted 21 days and made possible the signing of Collective Instruments: Collective Labour Convention, and Collective Labour Agreements. In corpus analysis, I considered the principle of interdiscourse, focusing specifically the production of meanings in the sections in which the unions let themselves converge and those in which they demonstrate dissent / A presente tese, ligada à linha de pesquisa “Linguagem e Trabalho”, tem por objetivo analisar a relação interdiscursiva que envolve e constitui os discursos dos sindicatos dos bancários de São Paulo e de Santos. Ambos os sindicatos representam a categoria dos bancários em suas respectivas bases, com a finalidade de resguardar os seus interesses econômicos e laborais. A análise histórica do movimento sindical bancário revela o percurso das lutas empreendidas ao longo do tempo e as suas consequências nos dias atuais. As mudanças no mundo do trabalho continuam acontecendo e incluem as transformações na indústria bancária brasileira, que atualmente promove mudanças estruturais que afetam o emprego e as condições de trabalho dos bancários. Nesse contexto, o papel do movimento sindical dos bancários é desempenhado dentro de uma complexa dinâmica de interações que inclui as instituições financeiras, os trabalhadores bancários, o poder judiciário, as centrais sindicais, o governo e a população em geral. As negociações coletivas acontecem na data-base da categoria e representam o clímax do confronto de interesses que colocam em mesas opostas os sindicatos dos trabalhadores bancários e os representantes dos empregadores. Trata-se de um momento crítico, revelador das tensões discursivas que assumem e expressam posicionamentos ideológicos distintos no tratamento das questões que envolvem as relações conflituosas entre capital e trabalho em seus aspectos de natureza sindical, social, política, econômica e histórica. A tese central desta pesquisa é comprovada com a prevalência da hipótese de que os sindicatos dos trabalhadores bancários de São Paulo e de Santos estabelecem entre si uma relação de concorrência caracterizada por movimentos discursivos distintos, ao mesmo tempo em que atuam conjuntamente sob a orientação de um comando nacional unificado. Outrossim, assumem uma convergência de propósitos na confrontação com os banqueiros, apesar de adotarem diferentes formas de resistência e de oposição aos banqueiros, representados pela Federação Nacional dos Bancos (Fenaban). A base teórica adotada recorreu aos conceitos de ethos discursivo, cenografia e práticas intersemióticas, mobilizados a partir das coerções estabelecidas pela Semântica Global, tal como concebida por Dominique Maingueneau, dentro dos pressupostos de uma pesquisa qualitativa. A articulação entre teoria e procedimentos metodológicos possibilitou a análise aprofundada do corpus, delimitado aos discursos dos sindicatos dos bancários e constituído pelos jornais Folha Bancária, do Sindicato dos Bancários de São Paulo, e o Informativo bancário, publicado pelo Sindicato dos Bancários de Santos e Região. Foram coletados e analisados os textos dos informativos apresentados em meio digital relacionados à Campanha Salarial de 2015, que aconteceu no período de 1 de agosto a 7 de novembro de 2015, envolvendo desde as primeiras negociações até o fim do movimento grevista da categoria, que teve a duração de 21 dias e possibilitou a assinatura dos Instrumentos Coletivos: Convenção Coletiva de Trabalho e dos Acordos Coletivos de Trabalho. Na análise do corpus, considerou-se o princípio do interdiscurso, focalizando especificamente a produção de sentidos nos trechos em que os sindicatos se deixam confluir e aqueles nos quais demonstram dissentir

Affirmative Action has been around in South Africa for about two decades. Recently, the government decided to impose Affirmative Action through the Employment Equity Act. Organisations are anxious to transform their demographical composition across job categories, particularly into management. One of the problems organisations faced in the past and may continue to face in the future is the perceived short tenure ('Job hopping") of black employees. The impression has been created that black employees are taking advantage of the favourable employment market and constantly keep moving on to jobs that offer better packages. The aim of this study is to investigate how organisations are trying to manage this problem . Five Human Resources systems/criteria i.e. selection, training and development, career management, pay and socialisation were identified in the theory as instruments with which employees could be retained. in-depth case studies were conducted at two large banks (A and B) in Kwazulu Natal to establish and compare the relationships that these human resources criteria might have with the retention of black employees. To obtain this information, a structured interview schedule with open-ended as well as closed-ended questions was used. Face to face interviews with a senior Human Resources Practitioner from each bank as well as two current and two exemployees from each bank were conducted. The resulting data was captured onto a computer and analysed statistically. The results of the research showed that the bank that scored the best (bank A) on the implementation of these five retention-related criteria also had the highest turnover of black employees. This was contrary to what was anticipated. The research also found that there was little uniformity in practice between the two banks regarding which criteria they were emphasising within their respective organisations. Furthermore, current and ex-employees bad different perceptions to management regarding how well these criteria were being implemented. The findings suggest that when employees are developing they are content and tend to stay longer. They further indicate that in order to reduce black employee turnover, management should recruit individuals with potential and develop them, rather than purchasing skills from the outside. The findings also show that whilst management might have good Human Resources systems at it's disposal, the implementation thereof needs to be of a high standard and well-controlled in order to optimise retention. / Thesis (M.A.)-University of Natal, Durban, 2000.