The culture within an organisation affects organisational performance in a myriad of ways, but the existing research was found by this paper to only examine organisational culture’s effect on profitability. This narrow view creates a gap between culture as a starting point for performance, and profitability as an ultimate endpoint. What about everything in between that culture has an effect on? Rather than examining organisational culture in terms of how it influences profitability, this study looks at how organisational culture influences an aspect organisational performance, specifically: its effect on brand image or on word-of-mouth referral. To do so, this paper unpacks a causal chain of influences in four chapters. The research here shows how that employees situated within the culture influences customers to promise to refer the organisation to their social connections. The literature shows that organisational culture is a context that influences most facets of business, and this context is used as a filter by employees to understand how they should behave and what they should value. This paper proposes that employees receive internal brand communications within the context of the culture. Then, they conduct their service actions according to what is expected of them within this context. Customers who interact with these employees are then coming into contact with the organisational by the proxy of customer-facing employees. These interactions between customers and employees are what causes the customer to enjoy the service experience or not. The theory shows that when a service experience is enjoyed, there is likelihood of positive word-of-mouth referral. This paper correlates that and proposes that when there is a strong degree of alignment in organisational culture, employees receive internal brand communications and conduct their service actions in strong alignment of what is expected of them. This leads to customers perceiving the organisation in a way that is favourable and causes a significant number of customers to promise to recommend the organisation.

På senare tid har det skett en förändring i hur marknadsförare använder känslor i reklamfilmer för att skapa band mellan konsumenter och företag, det som kallas för emotionell marknadsföring. Den här studien ämnar att undersöka hur emotionell marknadsföring har använts av två ledande elbilstillverkare i Sverige, Volvo och Kia, i företagens tv-reklam. Dessutom ville forskarna förstå vilka faktorer som är viktiga för att skapa känslomässiga band mellan konsumenter och företag. En semiotisk analys av reklamfilmerna samt fokusgruppsdiskussioner har gjorts för att förstå hur potentiella konsumenter reagerar på reklamfilmer. Resultatet av studien visade att den mentala bild som konsumenter hade av respektive varumärke (brand image) stämmer överens med hur Volvo ville kommunicera sitt varumärke (brand identity), men inte med hur Kia ville porträttera sig själva. Slutsatsen av studien mynnar ut i vikten av att kommunicera företagets kärnvärden i reklamfilmerna, och att uttrycka dem genom känslor.

The purpose of this study is to explain how supporters affect a team's brandmanagement. The theories and earlier research looked upon in this study areconnected to brand management, brand image, brand personality and theattachment theory. This study is interesting due to the fact that the sportsindustry is unique in comparison to other industries. In sports the customersare supporters that other industries do not have. A limited amount of researchabout supporters has been done, and they have not been clearly defined. Thisstudy used a qualitative research method and collected data from semistructured interviews with six different teams in the SHL. A thematic analysiswas performed to analyze and summarize the data. The summarized data wasthen compared and connected to our theoretical framework in order to try andanswer the purpose and research questions of the study. The managerialimplication of the study was that it showed that team managers in the SHLcommunicate through social media, events, and more, in order to have aconstant dialogue with supporters. The main theoretical contribution is thatsupporters can be connected to the attachment theory, and that brandmanagement in the sport industry might be defined along a B2S, “Business-toSupporter” perspective.

Raktiniai žodžiai: prekės ženklas, prekės ženklo įvaizdis, prekės ženklo įvaizdžio vertinimas. Darbo tikslas: įvertinti DAUGIRDAS GYM prekės ženklo įvaizdį. Darbo tyrimo objektas: DAUGIRDAS GYM prekės ženklo įvaizdis. Darbo uždaviniai: 1) atskleisti teorinius prekės ženklo įvaizdžio ir jo formavimo aspektus; 2) pagrįsti prekės ženklo DAUGIRDAS GYM įvaizdžio tyrimo būtinumą; 3) atlikti DAUGIRDAS GYM prekės ženklo įvaizdžio vertinimą vartotojų požiūriu. Darbo tyrimo metodai: mokslinės literatūros analizė, anketinė apklausa, statistinė analizė. Darbo apimtis – 53 puslapiai. Darbe panaudotos 3 formulės, 4 lentelės, 22 paveikslai, 2 priedai ir 36 literatūros šaltiniai. Išvados: 1) prekės ženklo įvaizdis – tai vartotojo sąmonėje susiformavęs prekės ženklo vertinimas, besiremiantis funkcinių ir emocinių vertybių pagrindu ir perteikiantis vartotojui prekės ženklo koncepciją. Prekės ženklo įvaizdis kuriamas vartotojo sąmonėje marketingo komunikacijos priemonėmis, o įvaizdžio formavimo proceso pagrindas yra prekės ženklo identitetas. Stiprus prekės ženklas turi turėti turtingą ir aiškų identitetą, atspindintį prekės ženklą kaip prekę, organizaciją, asmenybę, simbolį, ir kuris būtų adekvačiai perteikiamas tikslinei rinkai. Įvaizdis turi perteikti prekės ženklo koncepciją su realia patirtimi, atitinkančia prekės ženklo supratimą. Prekės ženklas atlieka daug funkcijų sukurdamas vertę tiek vartotojui, tiek įmonei (gamintojui); 2) viešosios... [toliau žr. visą tekstą] / Key words: brand, brand image, brand image evaluation. Objective of the project: evaluate DAUGYRDAS GYM brand image. Object of the project: image DAUGYRDAS GYM brand. Purpose of this project: 1. show theoretical brand image and its steps of formation; 2. Validate brand DAUGYRDAS GYM image analysis necessity; 3. Perform DAUGYRDAS GYM brand image evaluation from the perspective of consumers. Research methods of the project: literature analysis, questionnaire, quantitative analysis. Size of the project – 53 pages. There are 3 formulas, 4 tables, 22 pictures, 2 annexes and 36 references. Conclusions: 1) brand image – it is evaluation of brand image in the consumer’s consciousness, based upon functional and emotional values and gives consumer brand image conception. Brand image is created in consumers’ consciousness using communication marketing principles but process of image formation is brand identity. Strong brand image must have rich and clear identity, which reflects brand as an item, organization, personality, symbol and it has to be targeted to specific market. Image itself has to show concept of brand image together with real experience matching understanding of the brand. Brand image fulfills many functions creating values for consumer and for the company (manufacturer); 2) public’s institution “Daugirdas Gym” brand is DAUGYRDAS GYM. Public institution “Daugirdas Gym” is sport club. Sport club deals with huge competition among other clubs. Also it is young club, doesn’t... [to full text]

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En la actualidad el e-commerce presenta un acelerado crecimiento, principalmente en el último año donde el usuario ha ido cambiando sus hábitos y comportamientos en el proceso de compra. En la categoría de supermercados, los consumidores acostumbraban realizar sus compras de primera necesidad de forma presencial, mientras que hoy en día el e-commerce adquiere un mayor valor, es por ello que los retailers deben tener en cuenta las variables a considerar. El objetivo del presente estudio es analizar la relación entre la Satisfacción del cliente, el brand image y la intención de compra de la generación X en el canal e-commerce de los supermercados. Se va a proponer hacer una muestra de 400 personas, no probabilística y se trabajará análisis variados y multivariados en SPSS y SmartPLS. / Nowadays, e-commerce shows rapid growth, mainly in the last year where the user has been changing their habits and behaviors in the purchase process. In the supermarkets category, consumers used to make their essential purchases in person, while today e-commerce acquires greater value, which is why retailers must take into account the variables to be considered. The objective of this study is to analyze the relationship between customer satisfaction, the brand image and the purchase intention of generation X in the e-commerce channel of supermarkets. A non-probabilistic sample of 400 people will be proposed, and varied and multivariate analyzes will be carried out in SPSS and SmartPLS. / Trabajo de investigación

It is argued that there is a need to extend our understanding and knowledge of the magnitude to which the elements of corporate visual identity (CVI) are perceived as the communicators of brand personality and hence corporate image, by the consumers. This thesis extends the knowledge about corporate visual identity (CVI) factors, particularly, name, logo, and colours, by developing a comprehensive model which incorporates corporate visual identity (CVI) elements and brand personality (BP) traits (sophistication, sincerity, ruggedness, excitement, competence). The thesis focuses on the association of types of brand names with brand personality traits. This study also focuses on the different types of logos and their associations with different personality traits and on associations of different brand colours with different brand personality traits. A quantitative approach was adopted. A conceptual model was developed. This model looked at brand name, logo and colour and their collective association with, as well as their influence in, developing a brand‘s personality. A questionnaire was prepared and pretesting was carried out to test whether the constructs of the model were valid and reliable and that the instrument used was fit for purpose. Pakistan was the context for this research, and the brands chosen represented the cellular telecom industry of Pakistan. A sampling frame of Pakistani youth was chosen, with an age bracket of 18-26, as this age group which constitutes the highest usage of cellular services in Pakistan. The sample size was 1400, and the sampling method was stratified random sampling. Cross-tabulation analysis was conducted to test the hypotheses. The results from this study suggest that CVI has a significant positive impact on brand personality development. One of the strongest messages to emerge from this study is that CVI elements (namely, brand name, logo, and brand colours) are found to be essential for the creation of brand personality. This study provides a model that managers can use to influence consumers‘ perceptions and buying behaviour and also helps in the positioning of a brand in differentiating it from the competition. This study makes its contribution in that it is the first to empirically test the associations of CVI elements with BP traits and to present a conceptual model which examines the influence of CVI elements in shaping a brand‘s personality and establishing an integrative view of CVI elements and brand personality traits, and, to do so from South Asian perspective. This study is the first to clearly define the role of brand names in creating brand personalities, associating brand name types with brand personality traits and to establish an empirical relationship between types of brand names and various personality traits. This is the first study to provide empirical evidence to support the claim that brand logo types are associated with specific brand personality traits and to clearly associate brand colours with specific brand personality traits. Findings from this study allow companies in other business sectors as well as in other countries to develop their CVI strategy and to modify their CVI strategies to influence the brand personalities.

Sweden is moving towards a society where not being a feminist is considered unmodern and conservative. People are fighting for women's rights and equality between the sexes. This feminist movement in Sweden is starting to show in more and more businesses. The fashion business has recently adapted the same movement and feminism has been used in different types of marketing, such as gender neutral merchandising or statement advertisements. The focus of this thesis is statements on products and the purpose is to investigate how Swedish consumers’ brand image of a high end fashion brand is affected by the brand using symbols of feminist statements on their products. The theoretical framework has been separated into three categories; Brand Image, Consumer Behaviour and Politics in Fashion, which sums up in a conceptual model. The model is tested in the empirical findings that were discovered through two focus groups. Consumers critical minds and high awareness of companies advertising techniques results in the conclusion that consumers demand more political effort in order to trust and accept the statement, apparently an important factor when it comes to change of brand image.

Vi har i vår studie valt att undersöka hur modebutiker kan påverka kundernas köpbeteende för att öka försäljningen med hjälp av sinnesmarknadsföring.  Syftet med vår studie är att ta reda på hur sinnesmarknadsföring används och kan användas av butiker för att öka försäljningen. I vår slutsatts fann vi att sinnesmarknadsföring har en betydande roll för kundernas köpbeteende och försäljningen i butiken. / We have in our study chose to examine how fashion stores can influence customer buying behavior to increase sales through sensory marketing. The aim of our study is to find out how sensory marketing is used and can be used by stores to increase sales. In our final set, we found that sensory marketing has a significant role in customer behavior and sales in the store.

Aim: The aim of the study is to investigate how certified labels are being communicated through sustainable marketing within the grocery store sector. Research Question: How can the grocery store sector use sustainable marketingcommunication in order to contribute to a wider knowledge regarding sustainabilityand certified products? Method: The study is of qualitative character, with a combination of an inductive and deductive approach. The empirical data has been collected through five semi-structured interviews and one telephone interview. Result and conclusion: Sustainable marketing communication can contribute with an increased knowledge regarding sustainability when communicating and defining the term in an easy and clear way which makes it possible for anyone, no matter age or education, to understand what sustainability means. Regarding certified labels, sustainable marketing communication can contribute with an increased knowledge by creating an interest for the label in question. This can be achieved by defining the certified labels brand image by clear and accurate associations. Recommendations: The grocery stores must communicate easy messages in order for the consumers to understand what sustainability is as well as using social media as a strategic marketing tool. The certified labels need to establish accurate associations while working with transparency.