The role of best practice in delivering Company Strategy-Brand Promise delivering "Escape through Glamour," has become an issue for the management of Ster-Kinekor as the competitive set in the entertainment arena, increases and becomes aggressive. This has compounded by the digital explosion which has made home entertainment sexy and raised the benchmark of picture and sound quality. Prices are extremely competitive and this practice is supported by the criminal element, i.e. Piracy. The increase in live and televised sports entertainment, television entertainment in general and outdoor activities has contributed to the pressure in growing revenue. Ster-Kinekor has identified the new middle income segment as an opportunity for growth and has identified perceived value of the entertainment format as a key barrier. This is true for the Living Standard Measures (hereafter, LSM) 8, 9 and 10 segment of the market as well. The need to increase the perceived value of the brand and the entertainment it offers has been identified as a key issue by senior management. This study will highlight the concepts of branding and best practice within a review of Ster-Kinekor operational (best practice) interventions. This will be followed by a detailed analysis and interpretation of 800 intercept interviews which will inform the study concerning the market impact of the interventions. In addition, informal interviews were held with various members of management. Ster-Kinekor has introduced a number of initiatives, including a number of best practice interventions under a project entitled "Good to Great." This interventions are aimed at installing best practice within the business with the overall intention of improving customer experience and thereby driving the bottom line. The study therefore will analyse the impact of this these initiatives as intended by Ster-Kinekor management. In conclusion, the study will provide recommendations for consideration in order to enhance the perceived value. / Thesis (MBA)-University of KwaZulu-Natal, Westville, 2006.

Submitted by Nuno Silva (nunocornelio@gmail.com) on 2016-03-07T23:19:46Z No. of bitstreams: 1 TESE FINAL.pdf: 1881417 bytes, checksum: 59a1298247a5285570bd1218393ad090 (MD5) / Approved for entry into archive by Janete de Oliveira Feitosa (janete.feitosa@fgv.br) on 2016-08-01T14:58:26Z (GMT) No. of bitstreams: 1 TESE FINAL.pdf: 1881417 bytes, checksum: 59a1298247a5285570bd1218393ad090 (MD5) / Approved for entry into archive by Maria Almeida (maria.socorro@fgv.br) on 2016-08-02T14:02:11Z (GMT) No. of bitstreams: 1 TESE FINAL.pdf: 1881417 bytes, checksum: 59a1298247a5285570bd1218393ad090 (MD5) / Made available in DSpace on 2016-08-02T14:02:30Z (GMT). No. of bitstreams: 1 TESE FINAL.pdf: 1881417 bytes, checksum: 59a1298247a5285570bd1218393ad090 (MD5) Previous issue date: 2016-01-28 / This case study is based in Mundo Verde, a Brazilian natural products company, and its focused on the strategic decisions the company has to make to overcome the current problems. The case is built around three major theoretical perspectives: Competitive advantages from a Resource Based View, Brand Identity and Entrepreneurship. In the case is presented first the company, disclosing the necessary information to analyze and comprehend Mundo Verde, by accurately identifying the company´s competitive advantages. Next the student is presented to a narrative where the CEO of the company meets one of the franchisees in an attempt to find out more about the company´s issues and to see how the stores are working. Several scenarios are presented to the students which represent several possibilities of action, considering the company, the problems to be addressed and the objectives of the company.

Submitted by Ann-Kathrin Grüner (gruener_ann-kathrin@t-online.de) on 2017-11-16T18:47:40Z No. of bitstreams: 1 Ann-Kathrin Grüner_Master Thesis MPGI_2017.pdf: 2261176 bytes, checksum: eb202b6f04ec9ea725fc1f08bde8b2fd (MD5) / Approved for entry into archive by Josineide da Silva Santos Locatelli (josineide.locatelli@fgv.br) on 2017-11-17T10:30:07Z (GMT) No. of bitstreams: 1 Ann-Kathrin Grüner_Master Thesis MPGI_2017.pdf: 2261176 bytes, checksum: eb202b6f04ec9ea725fc1f08bde8b2fd (MD5) / Made available in DSpace on 2017-11-17T11:59:28Z (GMT). No. of bitstreams: 1 Ann-Kathrin Grüner_Master Thesis MPGI_2017.pdf: 2261176 bytes, checksum: eb202b6f04ec9ea725fc1f08bde8b2fd (MD5) Previous issue date: 2017-10-30 / The automotive industry always has been crisis prone and with the most recent Volkswagen emission incident, this dissertation aims at understanding the effects of a crisis on the brand reputation of the affected firm, measured with 4 different frameworks (namely the RepTrak model, the Interbrand method, Young&Rubicam’s Brand Asset Valuator and Keller’s Customer-based Brand Equity), and its behaviors reacting to it during the course of the crisis. To provide a base for comparison, two case studies about Ford and Volkswagen were considered and contrasted. Examining the companies’ cases, it showed that both enterprises dealt rather similar with the incident faced, proving that the firms did not learn from prior similar incidents occurred to third parties. In determining the adequacy of the initiative actions compared to the theoretically suggested ones, it was found that neither company followed the suggestions made by existing literature and that the companies’ own actions proved rather inadequate, happening with delay, trying to hide the own misdeeds and eventually losing their customers’ trust. Deducing lessons learned for future crisis-affected enterprises, the two cases proved beneficial in confirming the essentiality of speed and timeliness in a crisis situation, the relevance of admitting oneself to the scandal before the media covers it, sincerity and consistency in one’s words and actions, equity in the treatment of affected parties and the importance of regarding the own situational context. / A indústria automobilística sempre foi propensa a crises e com o incidente mais recente da Volkswagen manipulando valores de emissões, esta dissertação se dirige a compreender os efeitos de uma crise na reputação da marca da empresa afetada, medida com quatro modelos diferentes (para ser exato o modelo RepTrak, o método Interbrand, o Brand Asset Valuator de Young&Rubicam e o Customer-based Brand Equity de Keller), e seus comportamentos frente à crise. Para fornecer uma base para comparação, dois estudos de caso sobre Ford e Volkswagen foram considerados e contrastados. Examinando os casos das empresas, exibiu que ambas empresas lidaram com os incidentes encarados de uma forma parecida, provando que nenhum deles aprendeu de incidentes parecidos encarados por terceiros no passado. Determinando a adequação de ações iniciativas comparados com as sugeridas por teorias, constatou-se que ambas as empresas abdicaram das sugestões da literatura vigente e que suas tomadas de ações foram inadequadas, por conta de seu atraso e tentativa de ocultação dos próprios delitos, resultando em perda de confiança de seus clientes. Deduzindo lições para potenciais empresas afetadas de crises no futuro, ambos os estudos se mostraram proveitosos ao ratificar a importância da velocidade e tempestividade em uma situação de crise, a relevância em antecipar à mídia pública em se admitir o escândalo, sinceridade e consistência nas palavras e nas ações, equidade no tratamento de terceiros afetados e a importância de considerar o contexto da situação.

Abstract Scholars are interested in exploring strategies for better business-to-business (B2B) brand management because several strategic benefits of having a stronger B2B brand have been revealed. Contributing to this stream of research, this dissertation applies the concept of multiple strategic orientations for the purpose of improving B2B branding. The collective role of the brand, market and entrepreneurial orientations when used for improving brand equity, brand awareness, brand credibility and financial performance are examined in the dissertation. Examining this phenomenon for B2B small- and medium-sized enterprises (SMEs) is an important and interesting topic because (1) SMEs are known for delineating multidimensional strategic orientation and (2) B2B SMEs have shown growth with the help of a stronger brand despite being less motivated to conduct branding activities and less resourceful when doing so. The results of this study could help to develop a more cohesive and coherent branding strategy for B2B SMEs. The research question of the dissertation is addressed with the help of three articles. The first article sheds light on the theoretical framework of interaction between brand, market and entrepreneurial orientations. Findings of the first article led the selection of two perspectives on interactions for examination, which were subsequently examined in the second and third articles respectively. These two perspectives on interaction are strategic hybrid orientation and moderating interaction. The first article used the systematic literature review approach, while the second and third articles used regression analysis to examine the relationship between constructs by using the data collected from 250 Finnish B2B SMEs. The results supported the presence of strategic hybrid orientation between brand and market orientations for the purpose of improving brand awareness, brand credibility and financial performance. However, insignificant results were found which did not rule out the presence of moderating interaction between brand, market and entrepreneurial orientations in improving brand equity. Further research studies are encouraged to advance the understanding of this approach of B2B branding in SMEs. The dissertation achieves novelty by being amongst the first to provide empirical evidence to support the concept of using multiple strategic orientations for B2B branding in SMEs. This study concludes by discussing the theoretical contributions and managerial implications of these results. / Tiivistelmä Vahvan brändin on todettu tuovan monia strategisia hyötyjä myös yritystenvälisillä (B2B) markkinoilla toimiville yrityksille. Sen vuoksi tutkijat ovat kiinnostuneita löytämään strategioita, joilla pyritään parempaan B2B-brändien johtamiseen. Tämä väitöskirja kontribuoi B2B-brändi -tutkimukseen soveltamalla strategisen moni-orientaation käsitettä. Tutkimuksessa tarkastellaan brändi-, markkina-, ja yrittäjyysorientaation yhteisroolia parannettaessa brändin arvoa, bränditietoisuutta, brändin uskottavuutta, sekä taloudellista tuloksellisuutta. Ilmiön tutkiminen erityisesti pienissä ja keskisuurissa B2B-yrityksissä on tärkeää, koska (1) pk-yritysten tiedetään käyttävän moniulotteisia strategisia orientaatioita ja (2) B2B pk-yritykset näyttävät kasvavan vahvan brändin avulla huolimatta mahdollisesti vähäisestä motivaatiostaan ja vähäisistä resursseistaan tehdä brändäämis-toimenpiteitä. Tutkimuksen tuloksia voidaan hyödyntää kehitettäessä B2B pk-yritysten brändistrategiaa. Tutkimuskysymykseen vastataan kolmen artikkelin avulla. Ensimmäinen artikkeli tarkastelee teoreettista taustaa brändi-, markkina-, ja yrittäjyysorientaatioiden interaktiolle eli yhdysvaikutukselle. Kyseisen artikkelin tulosten perusteella valittiin tarkasteluun kaksi näkökulmaa yhdysvaikutukseen. Nämä ovat hybridi interaktio ja moderoiva interaktio, joita käsitellään toisessa ja kolmannessa artikkelissa. Ensimmäisessä artikkelissa käytettiin systemaattisen kirjallisuusanalyysin menetelmää. Toisessa ja kolmannessa artikkelissa aineistona oli 250 suomalaisen B2B pk-yrityksen kyselyaineisto, jonka analyysissä hyödynnettiin regressioanalyysiä käsitteiden välisten suhteiden tarkasteluun. Tulokset osoittavat brändi- ja markkinaorientaation muodostaman strategisen hybridi-orientaation parantavan bränditietoisuutta, brändin uskottavuutta sekä taloudellista tuloksellisuutta. Tulokset eivät kuitenkaan sulje pois moderoivaa interaktiota brändi-, markkina- ja yrittäjyysorientaation välillä brändin arvon lisäämiseksi. Väitöskirja on ensimmäisiä tutkimuksia, joissa empiirisesti tarkastellaan strategisen moni-orientoitumisen käsitettä B2B- brändeihin liittyen. Tulokset kannustavatkin jatkotutkimuksiin tästä näkökulmasta. Tutkimuksen lopuksi keskustellaan tulosten teoreettisista kontribuutioista ja liikkeenjohdollisista päätelmistä.

The topic of this diploma thesis is the strategy of the BeBe Dobré ráno brand on the czech market.

This thesis deals with problems of brand piracy. The main objective is to evaluate the current situation in the various types of piracy, focusing on product piracy especially in the forms of counterfeiting and product imitation. The work consists of a theoretical and a practical part. The first chapter of this part concentrates on the general overview of brand policy. The important role and the value of the brands very much influence the purchasing behavior of consumers and support the presence of non-original products. The second theoretical part is further dedicated to the different types of piracy and legal protection of brands falling under the scope of intellectual property rights. To achieve a more comprehensive view, the practical part considers attitude, shopping behavior and opinions of Czech consumers on this issue.

Seeking to identify and further understand the variables considered when ranking specialty programs in colleges of education, this research study surveyed all deans, and associate deans responsible for graduate education, at United States institutions that offer the terminal degree in at least one of the ten education specialty areas. The study utilized a three-dimension model of brand equity from the marketing literature, which included the elaboration likelihood model of persuasion. Descriptive statistics determined that research by the faculty of the specialty program is the variable most widely considered by deans and associate deans when determining reputation. In order to determine what predicts a person's motivation to correctly rank programs, a principal components analysis was utilized as a data reduction technique, with parallel analysis determining component retention. The model identified five components which explained 66.224% of total variance. A multiple regression analysis determined that characteristics of a specialty program was the only statistically significant predictor component of motivation to correctly rank programs (β = .317, p = .008, rs2 = .865); however, a large squared structure coefficient was observed on perceived quality (rs2 = .623). Using descriptive discriminant analyses, the study found there is little evidence that marketing efforts have differing effects on groups. Further, a canonical correlation analysis that examined the overall picture of advertising on different groups was not statistically significant at F (15, 271) = .907, p = .557, and had a relatively small effect size (Rc2 = .099).

Slogans can be attributed as a way in which to communicate a brand's message to its key consumer. An effectively established brand amongst targeted consumers can in turn generate profitability and ever further promote the brand. The purpose of this paper was to investigate the effectiveness of advertisements that employ vague or precise cosmetic product brand slogans among both male and female consumers. Ultimately, the end goal of marketing is to make a sale. Additionally, the purpose of this study was to determine whether or not the length of a slogan is an influential factor on the participant's motivation to purchase a cosmetic or skincare product. Data was collected through the use of survey in an online social media format, in order to test the effectiveness of different lengths of slogans for slogan recall, brand recall, brand awareness and purchase intention. Prior research and hypotheses were used to predict the concept that shorter more concise or precise slogans in this study would heighten the levels of all measured variables in the study, slogan recall, brand recall, brand awareness and purchase intention. The results of this paper conclude overall vague slogans have the potential to reach higher levels of slogan recall ability , brand recall and the intent to purchase, on the contrary shorter more precise slogans affect brand awareness at a greater level than the lengthier slogans.

El presente estudio se centra en el impacto de los elementos del brand equity en relación a la intención de recompra en la categoría de cosméticos. En primer lugar, se señala el efecto positivo que genera el brand equity en la intención de comportamiento del cliente a partir de la experiencia de compra ofrecida lo cual conduce a la satisfacción. Con lo cual, las marcas pueden lograr retener a los clientes estableciendo relaciones duraderas impulsando la intención de recompra. Ante ello, los elementos del modelo de brand equity propuesto por Aaker tales como lealtad de marca, conocimiento de marca, calidad percibida y asociación de marca abordan puntos de contacto emocionales adecuados en donde se fomenta la recompra lo que genera mayores retornos y una ventaja competitiva sólida. En suma, la investigación se diferenciará en la variación del nivel de importancia de las dimensiones del brand equity respecto a la categoría de cosméticos acorde al contexto peruano. Este estudio se enfocará en mujeres que residen en Lima Metropolitana que tienen entre 25 y 35 años de edad que compran cosméticos. A dicho público objetivo se le aplicará encuestas compuestas por afirmaciones respecto a los cuatro elementos de brand equity del modelo de Aaker y su relación con la intención de recompra. Por último, las respuestas serán medidas de acuerdo a la escala de Likert. / This study focuses on the impact of the elements of brand equity in relation to the repurchase intention in the cosmetics category. In the first place, the positive effect that brand equity generates on the customer's behavioral intention based on the shopping experience offered, which leads to satisfaction, is pointed out. With this, brands can retain customers by establishing lasting relationships by driving buyback intent. Given this, the elements of the brand equity model proposed by Aaker such as brand loyalty, brand awareness, perceived quality and brand association address appropriate emotional contact points where repurchase is encouraged, which generates higher returns and a competitive advantage. solid. In sum, the research will differentiate itself in the variation of the level of importance of the dimensions of brand equity with respect to the category of cosmetics according to the Peruvian context. This study will focus on women residing in Metropolitan Lima who are between 25 and 35 years old who buy cosmetics. Surveys made up of statements regarding the four brand equity elements of the Aaker model and their relationship with the repurchase intention will be applied to said target audience. Finally, the responses will be measured according to the Likert scale. / Trabajo de investigación

La presente investigación tiene como objetivo central determinar la relación entre el Valor de marca, sus dimensiones (Asociación de marca, Conocimiento de marca, Lealtad de marca y Calidad percibida) y la Intención de compra. Se busca para ello, determinar los factores positivos y negativos de mayor influencia en la decisión de compra de un Smartphone, así como jerarquizar los factores del valor de marca para los consumidores según edades. Además, se requiere analizar el perfil típico del consumidor de Nivel socioeconómico D que compra Smartphones en Lima Metropolitana. Por último, se busca establecer el camino que siguen los consumidores a la hora de realizar la compra. Para la elaboración de esta investigación se propone un estudio correlacional no experimental de tipo transversal, utilizando un estudio cualitativo y cuantitativo basado en entrevistas a profundidad, grupos focales y encuestas. / The main objective of this research is to determine the relationship between Brand Equity, its dimensions (Brand Association, Brand Awareness, Perceived Quality, and Brand Loyalty) and the Purchase Intention. For this purpose, it seeks to determine the positive and negative factors which have the greatest influence on the decision of buying a Smartphone, as well as to prioritize the factors of brand value for consumers according to ages. In addition, it is necessary to analyze the typical profile of the consumer of Socioeconomic Level D who buys Smartphones in Metropolitan Lima. Finally, it seeks to establish the path that consumers follow when making the purchase. For the development of this research, it is proposed a non-experimental cross-sectional correlational study, by using a qualitative and quantitative study based on in-depth interviews, focus groups and surveys. / Trabajo de investigación