Thesis (doctoral)--Universität zu Köln, 2003. / Includes bibliographical references (p. 553-603).

The primary purpose of this research is to establish to what extent, if any Zimbabwean companies proactively align their IT strategy with the business strategy as a way of building and sustaining business competitive advantage. The research seeks to provide further insights into the business performance implications of the alignment between IT and business strategies. It also seeks to determine if there are any linkages between strategic alignment, IT managerial resources and IT effectiveness. Last but not least, it examines whether alignment directly leads to increased business performance which Sabherwal & Chan (2001) terms ‘perceived business performance’. / Graduate School of Business Leadership / MBL

The aim of this thesis is to assess the information system and its modification. The base for processing the analytical and design part is theoretical root of the problem. Methods used in the analysis are from project management environment. The outputs of this work are focused on procedure and method of implementation, and management of human resources. Solution proposals are focused on the company operating in the information technology segment.

Thesis (MComm)--Stellenbosch University, 2013. / ENGLISH ABSTRACT: Enterprise mobility is emerging as a megatrend in the business world. Numerous risks originate from using mobile devices for business-related tasks and most of these risks pose a significant security threat to organisations’ information. Organisations should therefore apply due care during the process of governing the significant enterprise mobility security risks to ensure an effective process to mitigate the impact of these risks. Information technology (IT) governance frameworks, -models and -standards can provide guidance during this governance process to address enterprise mobility security risks on a strategic level. Due to the existence of the IT gap these risks are not effectively governed on an operational level as the IT governance frameworks, -models and -standards do not provide enough practical guidance to govern these risks on a technical, operational level. This study provides organisations with practical, implementable guidance to apply during the process of governing these risks in order to address enterprise mobility security risks in an effective manner on both a strategic and an operational level. The guidance given to organisations by the IT governance frameworks, -models and -standards can, however, lead to the governance process being inefficient and costly. This study therefore provides an efficient and cost-effective solution, in the form of a short list of best practices, for the governance of enterprise mobility security risks on both a strategic and an operational level. / AFRIKAANSE OPSOMMING: Ondernemingsmobiliteit kom deesdae as ‘n megatendens in die besigheidswêreld te voorskyn. Talle risiko's ontstaan as gevolg van die gebruik van mobiele toestelle vir sake-verwante take en meeste van hierdie risiko's hou 'n beduidende sekuriteitsbedreiging vir organisasies se inligting in. Organisasies moet dus tydens die risikobestuursproses van wesenlike mobiliteit sekuriteitsrisiko’s die nodige sorg toepas om ‘n doeltreffende proses te verseker ten einde die impak van hierdie risiko’s te beperk. Informasie tegnologie (IT)- risikobestuurraamwerke, -modelle en -standaarde kan op ‘n strategiese vlak leiding gee tydens die risikobestuursproses waarin mobiliteit sekuriteitsrisiko’s aangespreek word. As gevolg van die IT-gaping wat bestaan, word hierdie risiko’s nie effektief op ‘n operasionele vlak bestuur nie aangesien die ITrisikobestuurraamwerke, -modelle en -standaarde nie die nodige praktiese leiding gee om hierdie risiko’s op ‘n tegniese, operasionele vlak te bestuur nie. Om te verseker dat organisasies mobiliteit sekuriteitsrisiko’s op ‘n effektiewe manier op beide ‘n strategiese en operasionele vlak bestuur, verskaf hierdie studie praktiese, implementeerbare leiding aan organisasies wat tydens die bestuursproses van hierdie risiko’s toegepas kan word. Die leiding aan organisasies, soos verskaf in die IT-risikobestuurraamwerke, - modelle en -standaarde, kan egter tot’n ondoeltreffende en duur risikobestuursproses lei. Hierdie studie bied dus 'n doeltreffende, koste-effektiewe oplossing, in die vorm van 'n kort lys van beste praktyke, vir die bestuur van die mobiliteit sekuriteitsrisiko’s op beide 'n strategiese en 'n operasionele vlak.

Supply chain resilience refers to the capability of a supply chain to both withstand and adapt to unexpected disturbances. In today's turbulent business environment, firms are continually seeking to create more resilience within their supply chain through increased information communication technology use and enhanced business-to-business relationships. The focus of this dissertation is the investigation of how information communication technology creates resilience at the differing process levels of supply chain operations. Past research into information communication technology use within supply chains has often been conducted at the macro-level of supply chain phenomena. As such, there is still much to understand about how decision-makers interact with information communication technology at the micro-level of supply chain decision-making. A more in-depth, broad coverage of this interaction will provide both practitioners and academics a better understanding of how to leverage information communication technology in achieving supply chain resilience. To meet this aim, this dissertation contains three essays that re-orient conceptual thinking about supply chain phenomenon, explore how advances in information communication technology influence business-to-business relationships, and identify how information communication technology effects the decision-making of supply chain managers.

Arivia.kom was formed out of a merger of the information technology (IT) departments of Eskom, Transnet and Denel. The aim was to address skilled staff losses and to achieve economies of scale. Agreements were drafted ensuring arivia.kom business patronage for a period of five years. Arivia.kom's commencement was accompanied by problems, affecting its customers to the extent that they indicated dissatisfaction with performance. This study established the extent of those problems, and the reasons for their occurrence. A market analysis was conducted with specific focus on customer and competitor analysis. An investigation was conducted into the quality of service, overall customer impression of the organisation since its inception, as well as performance against competitors. The major findings indicated that performance problems were not isolated incidents but consistent across the organisation. These problems stemmed from poor organisational design, poorly evolved organisational culture, unclear positioning and poor competitor and customer intelligence capability. / Business Management / M. Comm. (Business Management)

This research explores the relationship between organisational climate and job satisfaction in an Information and Communication Technology (ICT) organisation within South Africa by means of quantitative research. An organisational climate questionnaire was developed to measure the organisational climate and job satisfaction of the organisation and was administered to a sample of 696 employees across three regions. The results indicate that there was a strong positive correlation (0.813 at the 0.01 level) between organisational climate and job satisfaction, therefore supporting the research hypothesis. A stepwise regression was conducted and nine dimensions of organisational climate were found to predict 71% variance in job satisfaction. The interaction of biographical and organisational variables on organisational climate and job satisfaction was studied by means of t-tests and ANOVA. Although statistical significant differences were found, in terms of practical significance, the effect sizes were generally found to be small. / Industrial and Organisational Psychology / M.A. (Industrial and Organisational Psychology)

Thesis (MComm)--Stellenbosch University, 2014. / ENGLISH ABSTRACT: Bring Your Own Device (BYOD) is a technological trend which individuals of all ages are embracing. BYOD involves an employee of an organisation using their own mobile devices to access their organisations network. Several incremental risks will arise as a result of adoption of a BYOD program by an organisation. The research aims to assist organisations to identify what incremental risks they could potentially encounter if they adopt a BYOD program and how they can use a framework like COBIT 5 in order to reduce the incremental risks to an acceptable level. By means of an extensive literature review the study revealed 50 incremental risks which arise as a result of the adoption of a BYOD program. COBIT 5 was identified as the most appropriate framework which could be used to map the incremental risks against. Possible safeguards were identified from the mapping process which would reduce the incremental risks to an acceptable level. It was identified that 13 of the 37 COBIT 5 processes were applicable for the study.

Arivia.kom was formed out of a merger of the information technology (IT) departments of Eskom, Transnet and Denel. The aim was to address skilled staff losses and to achieve economies of scale. Agreements were drafted ensuring arivia.kom business patronage for a period of five years. Arivia.kom's commencement was accompanied by problems, affecting its customers to the extent that they indicated dissatisfaction with performance. This study established the extent of those problems, and the reasons for their occurrence. A market analysis was conducted with specific focus on customer and competitor analysis. An investigation was conducted into the quality of service, overall customer impression of the organisation since its inception, as well as performance against competitors. The major findings indicated that performance problems were not isolated incidents but consistent across the organisation. These problems stemmed from poor organisational design, poorly evolved organisational culture, unclear positioning and poor competitor and customer intelligence capability. / Business Management / M. Comm. (Business Management)

This research explores the relationship between organisational climate and job satisfaction in an Information and Communication Technology (ICT) organisation within South Africa by means of quantitative research. An organisational climate questionnaire was developed to measure the organisational climate and job satisfaction of the organisation and was administered to a sample of 696 employees across three regions. The results indicate that there was a strong positive correlation (0.813 at the 0.01 level) between organisational climate and job satisfaction, therefore supporting the research hypothesis. A stepwise regression was conducted and nine dimensions of organisational climate were found to predict 71% variance in job satisfaction. The interaction of biographical and organisational variables on organisational climate and job satisfaction was studied by means of t-tests and ANOVA. Although statistical significant differences were found, in terms of practical significance, the effect sizes were generally found to be small. / Industrial and Organisational Psychology / M.A. (Industrial and Organisational Psychology)