The master thesis focuses on cause-related marketing (CRM) as one of the type of cooperation between NGOs and companies. Broader context of CRM is described in a theoretical part from the perspective of corporate environment as well as non-profit sector. One of the sections of the theoretical part is devoted to areas related to the success of CRM campaigns and this topic covers largely an empirical part of the thesis. There is a qualitative study based on a case study of a successful CRM campaign from the Czech Republic. The campaign was chosen by factors assuming the success of the CRM campaign which are described in the theory. First, the historical development of the campaign is described; the success of the campaign is investigated from the view of the NGO and the company afterwards. The empirical research is focuses on factors which could influence the success of the CRM campaign and how is the success perceived by representatives of the NGO and the company.

<p>Bakgrund: Statliga och kommunala myndigheter, liksom privata företag och ickevinstdrivande organisationer verkar idag för att bekämpa samhällsproblem och negativa beteenden såsom drogberoende, rökning och dåliga matvanor. För att påverka samhället i en positiv inriktning kommuniceras hälsofrämjande och sociala budskap på olika sätt, dock med varierande framgång. Detta beror på organisationernas natur och verksamhetssyfte, men framför allt på de varierande resurser de olika aktörerna har att tillgå. Kännetecknande för icke-vinstdrivande organisationer är det ideella syftet och bidragsberoende från såväl privatpersoner, företag som statliga bidrag. På senare år har konkurrensen om givarnas pengar ökat, vilket har fått till följd att de icke-vinstdrivande organisationerna har utvecklat och fördjupat sitt engagemang i företagssamarbete. Samtidigt har det för företag blivit allt viktigare att visa på ett socialt ansvarstagande. Sociala allianser är en samarbetsform av marknadsföringskaraktär mellan en icke-vinstdrivande organisation och ett företag. Till grund för samarbetet ligger den icke-vinstdrivande organisationens mission och en social allians präglas av långsiktighet och ömsesidiga förtjänster.</p><p>Syfte: Syftet med denna uppsats är att identifiera faktorer som är väsentliga för ingåendet och vidmakthållandet av en social allians.</p><p>Genomförande: Den empiriska studien är en kvalitativ undersökning bestående av sex intervjuer med representanter från Hjärt-Lungfonden och deras samarbetspartners Unilever och Choice Hotels som har direkt anknytning till de sociala allianserna.</p><p>Resultat: Studien tyder på att ett gemensamt mål är grundläggande för den sociala alliansens existens. Valet av samarbetspartner är ytterligare en grundläggande faktor vid ingåendet av en social allians. Detta bör ske med hänsyn till en rad matchningsdimensioner med utgångspunkt i parternas mission, mål och värderingar. Därtill är motiv, engagemang och kommunikation väsentliga faktorer för ett förtjänstfullt samarbete. Maktbalansen ger inte upphov till några konkreta förtjänster i sig men är en förutsättning för ett framgångsrikt samarbete.</p> / <p>Background: Today there are several actors that, by preventing and fighting against social issues such as drug addiction, smoking and bad eating habits, are working to create a better society. The different actors try to influence society and their specific target group by communicating social messages. The success of this communication varies depending on the nature and the object of the actor’s operations, but first and foremost it depends on the</p><p>resources available to the organization in question. Non-profit organizations are characterized by an ideal purpose and depend on private gifts and governmental funding. As their external environment has changed, non-profit organizations have been forced to reach beyond traditional sources and modes of funding their activities. At the same time, it has become more common for corporations to become good social citizens by engaging in social</p><p>activities. A social alliance is a type of co-operation that spans the for-profit/non-profit boundary and it is a close, mutually beneficial, long-term partnership designed to accomplish strategic goals for both entities. The objectives of the alliance generally include a mutual marketing objective and a fund-raising objective on the part of the non-profit.</p><p>Purpose: The purpose of the thesis is to identify the essential factors for the agreement of entering and the upholding of a social alliance.</p><p>Method: The empirical study is a qualitative investigation. Six interviews have been carried out with representatives from the non-profit Hjärt-Lungfonden, and their collaborators Unilever and Choice Hotels, who all are directly involved in the two social alliances.</p><p>Results: The study indicates that a common goal is fundamental to the existence of the social alliance. The choice of collaborator is another fundamental issue when entering a social alliance. It should take place with consideration taken to an array of matching dimensions starting with the parties’ mission, objectives and values. Motives, commitment and communication are further factors that contribute to a meritorious collaboration. The power balance does not seem to cause any concrete benefits, it is however a significant prerequisite.</p>

Bakgrund: Statliga och kommunala myndigheter, liksom privata företag och ickevinstdrivande organisationer verkar idag för att bekämpa samhällsproblem och negativa beteenden såsom drogberoende, rökning och dåliga matvanor. För att påverka samhället i en positiv inriktning kommuniceras hälsofrämjande och sociala budskap på olika sätt, dock med varierande framgång. Detta beror på organisationernas natur och verksamhetssyfte, men framför allt på de varierande resurser de olika aktörerna har att tillgå. Kännetecknande för icke-vinstdrivande organisationer är det ideella syftet och bidragsberoende från såväl privatpersoner, företag som statliga bidrag. På senare år har konkurrensen om givarnas pengar ökat, vilket har fått till följd att de icke-vinstdrivande organisationerna har utvecklat och fördjupat sitt engagemang i företagssamarbete. Samtidigt har det för företag blivit allt viktigare att visa på ett socialt ansvarstagande. Sociala allianser är en samarbetsform av marknadsföringskaraktär mellan en icke-vinstdrivande organisation och ett företag. Till grund för samarbetet ligger den icke-vinstdrivande organisationens mission och en social allians präglas av långsiktighet och ömsesidiga förtjänster. Syfte: Syftet med denna uppsats är att identifiera faktorer som är väsentliga för ingåendet och vidmakthållandet av en social allians. Genomförande: Den empiriska studien är en kvalitativ undersökning bestående av sex intervjuer med representanter från Hjärt-Lungfonden och deras samarbetspartners Unilever och Choice Hotels som har direkt anknytning till de sociala allianserna. Resultat: Studien tyder på att ett gemensamt mål är grundläggande för den sociala alliansens existens. Valet av samarbetspartner är ytterligare en grundläggande faktor vid ingåendet av en social allians. Detta bör ske med hänsyn till en rad matchningsdimensioner med utgångspunkt i parternas mission, mål och värderingar. Därtill är motiv, engagemang och kommunikation väsentliga faktorer för ett förtjänstfullt samarbete. Maktbalansen ger inte upphov till några konkreta förtjänster i sig men är en förutsättning för ett framgångsrikt samarbete. / Background: Today there are several actors that, by preventing and fighting against social issues such as drug addiction, smoking and bad eating habits, are working to create a better society. The different actors try to influence society and their specific target group by communicating social messages. The success of this communication varies depending on the nature and the object of the actor’s operations, but first and foremost it depends on the resources available to the organization in question. Non-profit organizations are characterized by an ideal purpose and depend on private gifts and governmental funding. As their external environment has changed, non-profit organizations have been forced to reach beyond traditional sources and modes of funding their activities. At the same time, it has become more common for corporations to become good social citizens by engaging in social activities. A social alliance is a type of co-operation that spans the for-profit/non-profit boundary and it is a close, mutually beneficial, long-term partnership designed to accomplish strategic goals for both entities. The objectives of the alliance generally include a mutual marketing objective and a fund-raising objective on the part of the non-profit. Purpose: The purpose of the thesis is to identify the essential factors for the agreement of entering and the upholding of a social alliance. Method: The empirical study is a qualitative investigation. Six interviews have been carried out with representatives from the non-profit Hjärt-Lungfonden, and their collaborators Unilever and Choice Hotels, who all are directly involved in the two social alliances. Results: The study indicates that a common goal is fundamental to the existence of the social alliance. The choice of collaborator is another fundamental issue when entering a social alliance. It should take place with consideration taken to an array of matching dimensions starting with the parties’ mission, objectives and values. Motives, commitment and communication are further factors that contribute to a meritorious collaboration. The power balance does not seem to cause any concrete benefits, it is however a significant prerequisite.

Background: There has been a noticeable growth in the use of sponsorships and corporate social responsibility in the world of professional sports, especially in football. This phenomenon is not particularly surprising given that modern companies are forced to compete for the attention of more socially conscious audiences. The socially responsible reputation of a firm may be significantly strengthened by incorporating CSR and CRM efforts. Audiences have shown to have a more positive opinion of these initiatives when they are implemented in the sports industry, often differentiating them from direct corporate marketing due to their perceived authenticity and compassion. Hummel's decision to tone down the Danish national team's kit for The 2022 FIFA World Cup in Qatar serves as a compelling example of cause-related marketing within the football industry.   Purpose: The development of an in-depth understanding of how online communities perceive the cause-related campaign executed by Hummel at The 2022 FIFA World Cup in Qatar. Method: Qualitative Research; Interpretivism; Methodology – Exploratory Case Study; Inductive Approach; Data Collection – Systematic; Sampling – Deliberate/Nonprobability Sampling; Data Analysis – Content Analysis (creation of tree-diagrams based on quotes, generic categories and main categories)  Conclusion: The authors have undertaken a comprehensive analysis of the findings derived from content analysis, establishing meaningful connections between these findings and relevant theories regarding cause-related marketing (CRM) and corporate social responsibility (CSR). As a result, this study makes a contribution to the scholarly understanding of the potential responses exhibited by online communities towards cause-related marketing campaigns. The findings of this study shed light on the diverse range of reactions that can be anticipated when a company chooses to engage in such sponsorship endeavors.

本論文旨在對台灣區企業施行藝文理念行銷活動作實證研究，以建立企業藝文理念行銷行為模式之觀念架構，並以Sull之關鍵成功因素模式，求得企業藝文理念行銷之關鍵成功因素。本研究選定誠品書店、裕隆汽車、Agnes b.、圓神出版事業機構、以及荷蘭銀行等五家施行藝文理念行銷的企業作深度訪談，除提出企業藝文理念行銷修正後之觀念架構，並發現當理念行銷以「藝術文化」為主題時，應將Kotler主張的參與形式重新定義。 本研究另針對藝文理念行銷的構面影響提出命題，概述如下：企業主題推廣仍為企業建立品牌、知名度塑造時的基本方式，但現有的趨勢漸漸向聯合議題推廣靠攏；企業最在意藝文夥伴與其形象及目標市場是否相合，最重視企業夥伴或公部門夥伴的資源多寡；企業藝文理念行銷動機強調經營者興趣與認同者，活動類型較為多元，最重視議題的獨特性，較不重視議題與產品的關聯性；藝文理念行銷動機強調短期自利或長期自利的企業，活動類型較單一固定，最重視議題的社會顯著性與產品關聯性；另，對議題性質的謹慎選擇搭配靈活的時間運用、整合行銷傳播、本身及合作夥伴的資源分享，為台灣企業施行藝文理念行銷最重視的共同關鍵成功要素。 本研究並對實務界提出以下建議：1. 具通路特質的企業，可善用體驗行銷並持續性舉辦長期或短期活動；2. 注重與合作夥伴目標市場的分享以擴大市場；3. 掌握整合行銷傳播的關鍵為：快速的內部溝通及不輕易更改的核心策略。

Thesis (M.Com. (Marketing Management and Information Systems))--University of the Witwatersrand, Faculty of Commerce, Law and Management, School of Economic and Business Sciences, 2014. / This study evaluates the impact of the TOMS Shoes one-for-one campaign on the perceptions, attitudes and purchase intentions of Generation Y (GenY) consumers in the United States. The theoretical framework of the study is based on the CRM Response Model, which integrates several psychological and behavioural measures in describing GenYs‘ response to campaign messages (Waters 2006, Hyllegard 2009). The model was operationalised by a hypothetico-deductive research design and data was analysed through Confirmatory Factor Analysis. The strongest determinant of the model‘s outcome variable (i.e. ‗purchase intentions') is brand motivation or ‗attitude towards the brand‘. Consequently the causes chosen must have affinity with the company‘s products for GenY to respond favourably to the campaign messages. Combining emotionally evocative stimuli/imagery with a cause that GenY consumers care about or are ‗involved‘ is bound to make them like or believe (accept) the campaign. The ‗emotional‘ reactions of GenY determine whether they will pay ‗attention‘ and/or 'like the campaign message' or not. The cohort‘s ‗involvement‘ in the shoe cause is partially mediated by ‗attention‘ and has a weak but significant influence on ‗attitude towards the brand‘. Likeable and/or memorable ads tend to be more effective in persuading consumers than neutral advertisements. ‗Attention‘ has a direct influence on ‗attitude towards the advertisement‘ or liking the campaign message, with communications effects in essence minimal without ‗attention‘.

Cause-related Marketing är en marknadsföringsmetod vilken har använts flitigt av företag inom olika branscher, en metod som både bemötts av hyllningar och kritik. Studier har gjorts i hur metoden påverkar ett företags varumärkesbild, men då CRM har fått en nyare skepnad fanns det en relevans i att undersöka huruvida den nyare formen av CRM påverkar varumärkesbilden. Studien ämnade mer specifikt att studera Gillettes kampanj “The Best Men Can Be” från januari 2019 och hur den påverkade unga konsumenters varumärkesbild. En kvalitativ studie har utförts där semistrukturerade intervjuer har legat till grund för insamling av data. Respondenterna delades in i två målgrupper - män och kvinnor. Vidare baserades de semistrukturerade intervjufrågorna på Kapferers identitetsprisma. Resultatet visade att konsumenters varumärkesbild påverkades av CRM, mer specifikt av den aktuella kampanjen. Resultatet indikerade att varumärkesbilden förbättrades hos kvinnor men försämrades hos män​.

Um importante fenômeno contemporâneo é a presença cada vez maior de organizações do Terceiro Setor, no qual se inserem diferentes tipos de instituições sem finalidade lucrativa - entidades tradicionais, religiosas e laicas, organizações não governamentais, entidades paraestatais, entidades associativas e entidades de iniciativa empresarial. Os textos de marketing discorrem sobre o ambiente característico dessas organizações, e descrevem o processo gerencial de marketing, particularizando e adaptando às especificidades dessa modalidade de organização conceitos, técnicas e instrumentos de marketing destinados a empresas convencionais. Entretanto, as pesquisas sobre o tema normalmente se circunscrevem a contextos específicos de uma organização em particular e se concentram no nível operacional, sem definir uma linha que aborde de forma integrada as conexões entre esse nível e a dimensão estratégica da organização. Além disso, a literatura sobre o tema não tem incorporado o construto valor como elemento fundamental para o desenvolvimento do processo gerencial de marketing em todas as camadas de decisão. Nesse contexto, o objetivo da dissertação foi discutir e descrever o processo gerencial de marketing de organizações do Terceiro Setor, segundo uma perspectiva de valor. Para atingir o objetivo, o percurso metodológico seguido partiu do delineamento de um marco teórico como base para a elaboração de um esquema de análise do processo gerencial de marketing de uma organização do Terceiro Setor, a partir de sua evolução, sob a perspectiva de algumas escolas do pensamento em marketing, tendo por elemento de referência o conceito de valor em suas múltiplas acepções. Numa segunda etapa, foi desenvolvida uma pesquisa empírica, de caráter exploratório e qualitativo, contemplando o processo de marketing de uma organização do Terceiro Setor de causa relacionada. Nesse sentido, uma contribuição do estudo foi o desenho de um esquema analítico integrador, abordando o processo gerencial de marketing gravitando em torno do construto valor. / An important contemporary phenomenon is the increasing presence of Third Sector organizations, which include different types of non-profit institutions - traditional, religious and secular entities, non-governmental organizations, associative entities and corporate initiative entities. Marketing articles discourse on the characteristic environment of those organizations and describe the marketing management process by individualizing and adapting concepts, techniques and marketing tools intended for conventional companies to the specificities of that kind of organization. However, studies on the subject are usually limited to specific contexts in a particular organization and focus on the operational level, without defining a master guideline that address, in an integrated manner, the connections between this level and the strategic dimension of the organization. In addition, the literature on the subject has not included the construct value as a key element for the development of the marketing management process in all levels of decision. In this sense, the purpose of the dissertation was to discuss and describe the marketing management process of Third Sector organizations according to a value perspective. To achieve this goal, the methodological approach chosen first outlined a theoretical framework as a basis for the development of an analytical scheme of the marketing management process of a Third Sector organization, based on its evolution, from the perspective of some schools of thought in marketing, using as a reference element the concept of value in its multiple meanings. On a second phase, the author performed an exploratory and qualitative empirical research, considering the marketing process of a cause-related Third Sector organization. Therefore, one important contribution of the study was the outline of an analytical integrator scheme, covering the marketing management process gravitating around the construct value.

Dentro do contexto da Responsabilidade Social Corporativa, o Marketing de Causa vem sendo cada vez mais utilizada pelas empresas. Para as organizações sem fins lucrativos significa mais recursos para as causas sociais que apoiam, enquanto que para as empresas, para além do aspecto da responsabilidade social, maior reconhecimento e reputação da marca, lealdade dos consumidores, ampliação de mercado, incremento de vendas, atração de investimentos, atração e retenção de talentos são alguns dos objetivos que o Marketing de Causa pode ajudar a conquistar. Entretanto, a avaliação de tais resultados é controversa. Não obstante, acredita-se que as motivações em relação ao Marketing de Causa possam ser descritas sob a ótica do processo de legitimação organizacional. Este trabalho, através de um estudo exploratório realizado em empresa do mercado de seguros do Rio Grande do Sul, investigou os principais motivadores que orientam os gestores na implementação das ações sociais corporativas através do Marketing de Causa e sua relação com o processo de Legitimação Organizacional. Os resultados evidenciaram as motivações dos gestores com relação às contribuições do Marketing de Causa para os negócios, tais como a possibilidade de ganhar mercado, ampliar vendas, melhorara imagem e reputação da empresa. No aspecto social também restaram evidentes as motivações relacionadas aos benefícios do Marketing de Causa demonstradas através da preocupação das empresas de fazer o bem, e devolver à sociedade parte das riquezas geradas por suas empresas. Essas motivações alinham-se com a visão estratégica da Teoria da Legitimação Organizacional que entende a legitimidade como um recurso operacional que pode ser extraído pelas organizações do ambiente cultural em que operam, e utilizado pelos gestores na busca de seus objetivos. / Within the context of Corporate Social Responsibility, Cause-Related Marketing has been increasingly used by companies. For nonprofits it means more resources for the social causes they support, while for companies, beyond the social responsibility aspect, greater brand recognition and reputation, consumer loyalty, market expansion, sales increase, investment attraction, talent attraction and retention are some of the goals Cause-Related Marketing can help them achieve. However, the evaluation of such results is controversial. Nevertheless, it is believed that the motivations regarding Cause-Related Marketing can be described from the point of view of the Organizational Legitimacy process. This work, through an exploratory study carried out in Insurance Companies in Rio Grande do Sul, investigated the main motivators that guide managers in the implementation of corporate social actions through Cause-Related Marketing and its relationship with the Organizational Legitimacy process. The results show the motivations of managers regarding the contributions of Cause-Related Marketing to the business, such as the possibility of market expansion, increase sales, improve image and reputation of the company. In the social aspect, the motivations related to the benefits of Cause-Related Marketing for the society demonstrated by the concern of "doing good" and "giving back" part of the wealth generated by their companies also remained evident. These motivations are aligned with the Strategic view of Organizational Legitimacy Theory that understands legitimacy as an operational resource that can be extracted by organizations from the cultural environment in which they operate and used by managers in pursuit of their goals.

I en globaliserad värld, där multinationella företag uppkommer dagligen, blir det allt viktigare för företag att vara sociala medborgare. Den ökande globaliseringen, samt ett utvecklat informationssamhälle, medför att företag blivit alltmer transparenta för omvärlden. Forskning har visat att företags sociala ansvar, kommer att ha ännu större inverkan på verksamheten i framtiden. Därmed är det viktigt att företag har väl fungerande rutiner, för hur de skall hantera den här typen av arbete. I nuläget använder sig många organisationer av CSR som ett slags skydd mot allmänhetens missnöje, och utnyttjar inte konceptet till dess fulla potential. Det framgår i vår undersökning av Kappahl, att CSR-arbete kan skapa synergieffekter längs med värdekedjan. Med stöd av erkända teorier kan vi i vår forskning påvisa att så är fallet inom mode/textilbranschen. Vi kan då med största säkerhet påstå att CSR- konceptet har potential att bli ekonomiskt lönsamt om det hanteras på ett korrekt sätt. Vår forskning har påvisat att det är väldigt viktigt att inledningsvis implementera CSR centralt i organisationen, och först därefter låta det grena ut i resten av värdekedjan. Vi har genom vår forskning utvecklat en modell för att åskådligöra sambandet, genom att med Kappahl som exempel illustrera det. Resultatet av vår forskning visar att CSR måste tas på allvar av företag världen över. En orsak till att det ännu inte har skett, är att begreppet fortfarande är för stort och omfattande. Vi vill se att framtida forskning skall se över möjligheten att utveckla branschspecifika recept, såsom vi försökt med mode/textilbranschen.