This work deals with the logistics processes in the retail chain. The theoretical part describes the development and current state of logistics chains in delivering of the goods from the suppliers to the store shelves. The practical part of this work tries to use the application of the principles of logistics to movement of customers in the store space. Among the methods used belongs the study and application of literature, mainly foreign. The thesis also discusses checkout of customer. The analysis is based on data provided by one specific retailer. At the end of the practical part, the author attempts to draft the proposals enabling the company the improvement of the productivity of checkout and also describes possible changes in metrics that measure the productivity. The aim is to map productivity measurement of checkout of customers in the retail chain and suggest improvements. The second goal of this thesis is to try to prove that logistics is not standing outside the rest of functional departments of the company (neither above them nor below them) and should therefore cooperate very closely with these departments.

This project is part of CATEA's RERC workplace accommodations grant, and it d research, develop, test and evaluate a retail checkout workstation that maximizes independence and participation of employees and increases their employment possibilities. Preliminary research shows that current designs of retail checkout workstations do not accommodate the intended employees including the seated and standing users. According to the research, factors like task design and ease of use have contributed to job loss and reduced employment. Through participatory research techniques and ergonomic studies, this project identified accessibility and usability needs and outline design guidelines of a retail workstation that would address these needs. Based on these guidelines and examining possible future retail checkout scenarios influenced by new trends and emerging technologies, future grocery retail checkout concepts were developed. These concepts try to address the need for wider accessibility and better interactions, while adding value through design that aims to increase job opportunities for people with disabilities provide a better experience for the end users and maximize store investment efficiency of front-end equipment.

No description available.

Thesis (M. S.)--Industrial Design, Georgia Institute of Technology, 2009. / Committee Chair: Mullick, Abir; Committee Member: Milchus, Karen; Committee Member: Sanford, Jon

Fashion retail stores are one of the settings where technology innovation is implemented to make the in-store experience more efficient than before. One of the innovations that are becoming increasingly common is self-service checkouts. Generation Z is the upcoming and new buying force for the retailers to target and this is what has been the foundation for the orientation of this thesis. The purpose of the research has been to examine factors that influence Generation Z usage of self-service checkouts in fashion retail stores in Sweden. In order to investigate this, the authors developed six hypotheses from previous research about convenience, time efficiency, attitude towards technology, subjective norms, interaction avoidance and fear of failure. The primary data presented in the chapter for empirical findings were gained through a questionnaire where 384 respondents participated. The data was analyzed in the statistical software program SPSS in order to test the hypotheses. The findings were presented in the analysis chapter where it also was discussed with the literature to be able to identify if there were any similarities or differences. The conclusion of this thesis shows that there are different factors that are influencing Generation Z to use self-service checkouts in fashion retail stores. Convenience emerges as the strongest influencing factor, while fear of failure holds the least influence on Generation Z's intention to utilize self-service checkouts. These findings aim to assist fashion retail companies in understanding the critical considerations when implementing self-service checkouts in-store.

<p>A process for the analysis and collection of information of software systems has been defined. It extracts relevant information of project source files from an online repository and stores that meta-information in a database for further processing. Then, according to the meta-information in the database, it downloads the source files and writes the feedback information back to the database as well. Now the data can be used as input for various analysis tools, in our case a tool called VizzAnalyzer, which reads the project source code and performs a series of software quality analyses.</p><p>But actually, the process, which is mentioned above needs, a lot of manual work, makes the work inefficient and the analysis of large numbers of projects impossible.</p><p>Thus, a series of thesis projects has been devised to automate the whole process. This thesis aims at automating the information extraction and source file download work, which will make the latter preparation of the analysis task much easier and more efficient.</p>

A process for the analysis and collection of information of software systems has been defined. It extracts relevant information of project source files from an online repository and stores that meta-information in a database for further processing. Then, according to the meta-information in the database, it downloads the source files and writes the feedback information back to the database as well. Now the data can be used as input for various analysis tools, in our case a tool called VizzAnalyzer, which reads the project source code and performs a series of software quality analyses. But actually, the process, which is mentioned above needs, a lot of manual work, makes the work inefficient and the analysis of large numbers of projects impossible. Thus, a series of thesis projects has been devised to automate the whole process. This thesis aims at automating the information extraction and source file download work, which will make the latter preparation of the analysis task much easier and more efficient.

[ES] El desarrollo tecnológico ha cambiado la forma en que los usuarios se relacionan con los productos dejando de ser recetores pasivos de funciones para interactuar con sistemas cada vez más complejos. El creciente avance de las nuevas tecnologías aplicadas en el mercado del retail, permite que la venta de productos se efectúe sin el contacto personal entre vendedor y comprador, siendo el registro y pago efectuados en equipos electrónicos de autoservicio llamados de self-checkout. La utilización a gran escala de estos equipos obliga al consumidor a participar en el proceso de atención realizando todos los pasos de la compra, desde pesar los productos, registrarlos y efectuar el pago. Sin embargo, esta participación no siempre satisface al usuario, pudiendo causar experiencias negativas relacionadas con fallas de interacción. Una vez que la introducción de las tecnologías autoservicios depende de la capacidad del usuario para comprender el sistema y adoptar el uso del servicio, es importante identificar los requisitos de diseño que permiten una buena interacción. Sin embargo, los estudios sobre el diseño de la interacción de los equipos electrónicos, especialmente de los self-checkouts, son escasos en el área del diseño, así como los estudios que se centran en la adopción del sistema por los usuarios. El presente estudio pretende verificar cuál es la necesidad de mejorar la interacción a través de la identificación de atributos y factores situacionales de interactividad, así como el impacto en la satisfacción e intención del usuario de volver a usar el sistema. Los datos sobre la evaluación realizada por los usuarios del sistema de auto-pago, se recogieron en Portugal a través de un cuestionario realizado en persona. El estudio analiza el grado de satisfacción en cuanto a la calidad e interacción con el sistema, el grado de motivación para su adopción, así como el perfil de los usuarios y la tendencia a adoptar en el futuro nuevas tecnologías de registro y pago de productos basados en una muestra de 400 consumidores. El análisis de los datos de la muestra revela que la mayoría de los usuarios tienen formación escolar media / alta y utilizan con mucha regularidad nuevas tecnologías. Además, presentan un fácil aprendizaje y un dominio elevado del sistema. El motivo para utilizar el self-checkout se debe principalmente a las colas de espera en las cajas con operador y al pequeño volumen de productos. En general, el análisis revela un alto grado de satisfacción con el servicio y con la calidad, sin embargo, en términos comparativos, las cajas de autoservicio no se consideran mejores que las cajas tradicionales. La evaluación de la interacción con el self-checkout fue clasificada según veintiséis atributos del sistema. El análisis identifica cuatro grupos con características similares, de las cuales dos presentan una evaluación baja. La anulación de artículos registrados, el registro de artículos sin código de barras, el registro manual, el área de ensacado, los mensajes de error, el sensor de peso y la solicitud de factura son siete atributos críticos del sistema. Se verificó que el grado de concordancia sobre la introducción en el self-checkout recae sobre las tecnologías RFID (identificación por radiofrecuencia). Por último, se señalan algunas buenas prácticas de aproximación a la recogida de información para proyecto, sobre todo a los datos que se refieren al usuario - cómo observar, cómo investigar y qué propuestas prácticas disponer en el período proyectual. Los resultados indican que el análisis de la interacción orientada al servicio self-checkout puede ser determinante para la satisfacción de la experiencia del usuario. Las implicaciones derivadas de las constataciones empíricas se discuten junto con orientaciones para futuras investigaciones. / [CAT] El desenrotllament tecnològic ha canviat la forma en què els usuaris es relacionen amb els productes deixant de ser tresorers passius de funcions per a interactuar amb sistemes cada vegada més complexos. El creixent avanç de les noves tecnologies aplicades en el mercat del retail, permet que la venda de productes s'efectue sense el contacte personal entre venedor i comprador, sent el registre i pagament efectuats en equips electrònics d'autoservici cridats de self-checkout. La utilització a gran escala d'estos equips obliga el consumidor a participar en el procés d'atenció realitzant tots els passos de la compra, des de pesar els productes, registrar-los i efectuar el pagament. No obstant això, esta participació no sempre satisfà l'usuari, podent causar experiències negatives relacionades amb falles d'interacció. Una vegada que la introducció de les tecnologies autoservicis depén de la capacitat de l'usuari per a comprendre el sistema i adoptar l'ús del servici, és important identificar els requisits de disseny que permeten una bona interacció. No obstant això, els estudis sobre el disseny de la interacció dels equips electrònics, especialment dels self- checkouts, són escassos en l'àrea del disseny, així com els estudis que se centren en l'adopció del sistema pels usuaris. El present estudi pretén verificar quina és la necessitat de millorar la interacció a través de la identificació d'atributs i factors situacionals d'interactivitat, així com l'impacte en la satisfacció i intenció de l'usuari de tornar a usar el sistema. Les dades sobre l'avaluació realitzada pels usuaris del sistema d'autopagament, es van arreplegar a Portugal a través d'un qüestionari realitzat en persona. L'estudi analitza el grau de satisfacció quant a la qualitat i interacció amb el sistema, el grau de motivació per a la seua adopció, així com el perfil dels usuaris i la tendència a adoptar en el futur noves tecnologies de registre i pagament de productes basats en una mostra de 400 consumidors. L'anàlisi de les dades de la mostra revela que la majoria dels usuaris tenen formació escolar mitja / alta i utilitzen amb molta regularitat noves tecnologies. A més, presenten un fàcil aprenentatge i un domini elevat del sistema. El motiu per a utilitzar el self-checkout es deu principalment a les cues d'espera en les caixes amb operador i al xicotet volum de productes. En general, l'anàlisi revela un alt grau de satisfacció amb el servici i amb la qualitat, no obstant això, en termes comparatius, les caixes d'autoservici no es consideren millors que les caixes tradicionals. L'avaluació de la interacció amb el self-checkout va ser classificada segons vint-i-sis atributs del sistema. L'anàlisi identifica quatre grups amb característiques semblants, de les quals dos presenten una avaluació baixa. L'anul·lació d'articles registrats, el registre d'articles sense codi de barres, el registre manual, l'àrea d'ensacat, els missatges d'error, el sensor de pes i la sol·licitud de factura són set atributs crítics del sistema. Es va verificar que el grau de concordança sobre la introducció en el self-checkout recau sobre les tecnologies RFID (identificació per radiofreqüència). Finalment, s'assenyalen algunes bones pràctiques d'aproximació a l'arreplega d'informació per a projecte, sobretot a les dades que es referixen a l'usuari - com observar, com investigar i quines proposades pràctiques disposar en el període proyectual. Els resultats indiquen que l'anàlisi de la interacció orientada al servici self- checkout pot ser determinant per a la satisfacció de l'experiència de l'usuari. Les implicacions derivades de les constatacions empíriques es discutixen junt amb orientacions per a futures investigacions. / [EN] Technological development has changed the way users relate to products from being passive recipients of functions to interacting with increasingly complex systems. The increasing advance of the new technologies applied in the retail market allows the sale of products to be made without the personal contact between seller and buyer, and the registration and payment are made in self-service electronic equipment called self-checkout. The large-scale use of these types of equipment obliges the consumer to participate in the service process by performing all the steps of the purchase, from weighing the products, registering them and making the payment. However, this participation does not always satisfy the user, and may cause negative experiences related to interaction failures. Since the introduction of self-service technologies depends on the user's ability to understand the system and adopt the use of the service, it is important to identify the design requirements that allow for good interaction. However, studies on the design of interaction of electronic equipment, namely self-checkouts, are scarce in the area of Design, as well as studies that focus on users' adoption of the system. The present study aims to verify the need to improve interaction through the identification of attributes and situational factors of interactivity, as well as the impact on user satisfaction and intention to reuse the system. The data related to the evaluation made by the users of the self-checkout system were collected in Portugal through a questionnaire carried out in person. The study examines the degree of satisfaction with the quality and interaction with the system, the degree of motivation for its adoption, as well as the profile of users and the tendency to adopt new technologies for registration and payment of products based on a sample of 400 consumers. Analysis of the sample data shows that most users have medium to high school education and regularly use new technologies. In addition, they present easy learning and a good understanding of the system. The reason for using self-checkout is mainly due to not having to wait in queues at the manned checkout and the small quantity of products. In general, the analysis reveals a high degree of satisfaction with the service and quality, however, in comparison, self-checkouts are not considered better than traditional manned checkouts. The evaluation of the interaction with the self-checkout was classified according to twenty-six attributes of the system. The analysis identifies four groups with similar characteristics, two of which present low scores. Withdrawal of registered items, registration of articles without bar code, manual registration, bagging area, error messages, weight sensor and invoice request are seven critical attributes of the system. It was also verified that the degree of agreement on the introduction in the self-checkout relies on RFID (radio frequency identification) technologies. Finally, some good practices for approaching the collection of information for the project are pointed out, especially the data that concerns the user - how to observe, how to inquire and what practical proposals to have in the design period. The results indicate that the analysis of the interaction oriented towards the self-checkout service can be a determining factor in user experience satisfaction. The implications of empirical findings are discussed together with guidelines for future research. / Silva Barreto Fernandes, FAD. (2019). Design de Interação de Produtos Tecnológicos: Experiência do Utilizador e Sistemas Complexos [Tesis doctoral no publicada]. Universitat Politècnica de València. https://doi.org/10.4995/Thesis/10251/124965 / TESIS

No description available.

The topic of this master’s thesis is design of a self Checkout. The thesis focuses on a new perspective on composition and shaping of the machine while respecting technical and ergonomic requirements. The main goal of this thesis is creation of an innovative appearence and incorporation of new technologies which will raise efficiency of the machine.