Purpose: The purpose of this thesis is to investigate Stena Metall’s values and how they are communicated within the organization. Background: In the Fall of 2008, the world was shocked by the worst financial crisis in decades. The crisis had deep effects on the Swedish economy, and many companies suffered heavily. The recycling and environmental service company Stena Metall experienced their first negative result in 30 years, and 900 employees had to leave the company. An action program, including an altered culture was established with the purpose to adapt the operations to the new business environmental conditions. Values, which are a part of the organizational culture, were decided to be an important part of the change. To implement these in the entire organization a well-structured communication process is needed. Within these subjects; values and communication, a qualitative study at Stena Metall has been conducted. Method: To fulfill the purpose, a qualitative method has been used. Thirteen interviews were conducted to collect data from different levels of the organization. The interviews were designed differently based on the employee’s level of responsibility in the organization. The theoretical framework used when analyzing the empirical material includes earlier research in the areas of culture, with emphasis on values, and communication. Conclusion: Two set of values have been identified, core values and aspiration values. The findings indicate a gap in the communicational process at Stena Metall. Part of the new information communicated about Stena Metall´s values is lost on its way from the management to the lower levels in the organization. The perception of what the values mean, both core and aspiration values, differs depending on level in the organization.

Communication, coordination and cooperation are critical for a successful organization. This master's thesis work presents a literature study of the factors that influence the interface between Research & development and manufacturing functions. Research & development and manufacturing functions rarely share information among each other and rarely combine their skills and knowledge to produce effective and efficient work within organization. This is due to lack of mutual understanding improper communication and coordination among members in the teams. In the late 1990's, competition, Information Technology proliferation, increasing customer demands for better products at shorter lead times emphasized increased need for effective product development. Each function has its specialization and is effective in their domain. Each department has roles and responsibilities to complete given tasks. But they neglect the organizational and management issues and lack the focus where they are a part of a bigger process (i.e. delivering value to customer and making the company successful at the end of the day). The main focus of the thesis is to give deeper knowledge on communication and coordination between Research and Development and manufacturing. This is achieved by review of the articles, analysis and finally synthesis of literature to develop constructs and analysis models. This will help to understand the factors and its interaction. The factors identified are individual responsibilities, artefacts and system or domain understanding, communication idea, control and role distribution, teams, accessibility and arena for personal meetings and finally overall leadership. Each factor has its own and unique contribution to success with in the organization. These factors are interrelated and dependent on one another. Artefacts understanding deals with some actions and steps has to be taken in order to executive the give tasks, individual role plays an important role in what sense he\she will contribute to the team as well as to the organization. Even active responsibilities must understand the system or domain and quickly adjust to the environment and get practice on it. Teams are essential tool in any organization, working together creates creative problem solving,  improves effective of communication, improves development skills and ability of an individual, mutual understanding and cooperation among group members all will constitute to the teams. Finally teams are the critical building blocks of an organization. The model developed needs further testing through empirical evidence to increase its validity.

Design brief is the descriptive and connective medium of design competitions. The main aim (design problem) of the design competition is explained by means of design brief which is setting up all needs and requirements or design program (specification) which is explaining the requirement list. The definition of design problem should be formulated to make clear statements in order to avoid misapprehensions by forming creative environment to enable creation of new ideas. The communication processes are composed between the participants of the competition, which are the client, competitors, jury and the public, by means of the formulation of design problem by the design brief. This thesis aims to understand the role of design brief as different from design program (specification) in the process and result of the urban design competitions by studying the nature and effects of design brief as the main communication tool in the design and evaluation processes in design competitions. Three urban design competitions are chosen as the main study areas of the thesis because of their different processes and results.

<p><strong>Purpose: </strong>The purpose of this thesis is to investigate Stena Metall’s values and how they are communicated within the organization.</p><p><strong>Background: </strong>In the Fall of 2008, the world was shocked by the worst financial crisis in decades. The crisis had deep effects on the Swedish economy, and many companies suffered heavily. The recycling and environmental service company Stena Metall experienced their first negative result in 30 years, and 900 employees had to leave the company. An action program, including an altered culture was established with the purpose to adapt the operations to the new business environmental conditions. Values, which are a part of the organizational culture, were decided to be an important part of the change. To implement these in the entire organization a well-structured communication process is needed. Within these subjects; values and communication, a qualitative study at Stena Metall has been conducted.</p><p><strong>Method: </strong>To fulfill the purpose, a qualitative method has been used. Thirteen interviews were conducted to collect data from different levels of the organization. The interviews were designed differently based on the employee’s level of responsibility in the organization. The theoretical framework used when analyzing the empirical material includes earlier research in the areas of culture, with emphasis on values, and communication.</p><p><strong>Conclusion: </strong>Two set of values have been identified, core values and aspiration values. The findings indicate a gap in the communicational process at Stena Metall. Part of the new information communicated about Stena Metall´s values is lost on its way from the management to the lower levels in the organization. The perception of what the values mean, both core and aspiration values, differs depending on level in the organization.</p>

The rationale that effective internal communication plays a crucial role in aligning employees to organisational goals, and in so doing, inculcate employee engagement and help an organisation to succeed, is remodelling internal communication management within organisations. At the core of the preceding rationale lies the fundamental realisation and acknowledgement that effective internal communication is not the function of the communication department, but in effect a basic prerequisite that must be understood, embraced and practiced by all levels of management. Managers without effective internal communication and employee engagement cannot execute the responsibility of strategic alignment. The challenge is now to ensure that the internal communication process is approached as a properly structured and efficiently managed system, rather than a collection of fragmented messages that often cause confusion among employees and compel disengagement. This study explores to what extent the senior managers at the North-West University understand their fundamental role in facilitating effective internal communication and employee engagement. An extensive literature study revealed that there is a correlation between effective internal communication and understanding of organisational strategy and objectives among employees. In addition, a strong correlation between effective internal communication, employee engagement, employee performance and organisational profitability has been identified in literature. The empirical findings were obtained by means of a qualitative research method in the form of semi-structured interviews with senior and middle managers. The semi-structured interviews explored and described how the managers perceive the nature of their role in facilitating and sustaining effective internal communication and employee engagement. In comparing the actual role of senior managers at the University in internal communication and employee engagement with the ideal state related to D'Aprix's (1996) manager's communication model, as well as the principles of a convergence model of communication, information richness of communication channels, a leadership communication framework and the impact of highest scoring manager activities and attributes, it was concluded that this communication role is still misunderstood by senior managers and not properly structured and executed. Consequently, internal communication is not adequately fulfilling its strategic potential as a means to establish positive relationships, diffuse information, motivate, and align employees' actions and behaviour to the set goals of the University. It is suggested that future studies measure and determine whether the engagement levels of employees at the North-West University have increased as a result of managers fulfilling their internal communication role effectively. Another study could also assess and measure the effectiveness of internal communication channels, with the view to develop an internal communication channel guide or toolkit for managers at the North-West University. The key drivers of employee engagement and related effect on the North-West University's performance could also be explored and measured in future research studies. / Thesis (M.A. (Communication Studies))--North-West University, Potchefstroom Campus, 2010.

The rationale that effective internal communication plays a crucial role in aligning employees to organisational goals, and in so doing, inculcate employee engagement and help an organisation to succeed, is remodelling internal communication management within organisations. At the core of the preceding rationale lies the fundamental realisation and acknowledgement that effective internal communication is not the function of the communication department, but in effect a basic prerequisite that must be understood, embraced and practiced by all levels of management. Managers without effective internal communication and employee engagement cannot execute the responsibility of strategic alignment. The challenge is now to ensure that the internal communication process is approached as a properly structured and efficiently managed system, rather than a collection of fragmented messages that often cause confusion among employees and compel disengagement. This study explores to what extent the senior managers at the North-West University understand their fundamental role in facilitating effective internal communication and employee engagement. An extensive literature study revealed that there is a correlation between effective internal communication and understanding of organisational strategy and objectives among employees. In addition, a strong correlation between effective internal communication, employee engagement, employee performance and organisational profitability has been identified in literature. The empirical findings were obtained by means of a qualitative research method in the form of semi-structured interviews with senior and middle managers. The semi-structured interviews explored and described how the managers perceive the nature of their role in facilitating and sustaining effective internal communication and employee engagement. In comparing the actual role of senior managers at the University in internal communication and employee engagement with the ideal state related to D'Aprix's (1996) manager's communication model, as well as the principles of a convergence model of communication, information richness of communication channels, a leadership communication framework and the impact of highest scoring manager activities and attributes, it was concluded that this communication role is still misunderstood by senior managers and not properly structured and executed. Consequently, internal communication is not adequately fulfilling its strategic potential as a means to establish positive relationships, diffuse information, motivate, and align employees' actions and behaviour to the set goals of the University. It is suggested that future studies measure and determine whether the engagement levels of employees at the North-West University have increased as a result of managers fulfilling their internal communication role effectively. Another study could also assess and measure the effectiveness of internal communication channels, with the view to develop an internal communication channel guide or toolkit for managers at the North-West University. The key drivers of employee engagement and related effect on the North-West University's performance could also be explored and measured in future research studies. / Thesis (M.A. (Communication Studies))--North-West University, Potchefstroom Campus, 2010.

Submitted by Noeme Timbo (noeme.timbo@metodista.br) on 2016-09-13T16:06:20Z No. of bitstreams: 1 Ana tereza Vendramini Reis final.pdf: 1850986 bytes, checksum: 0ddbf3c6e1094f163ba34c1a17008bf1 (MD5) / Made available in DSpace on 2016-09-13T16:06:20Z (GMT). No. of bitstreams: 1 Ana tereza Vendramini Reis final.pdf: 1850986 bytes, checksum: 0ddbf3c6e1094f163ba34c1a17008bf1 (MD5) Previous issue date: 2016-05-09 / This thesis has aimed at finding out how the faculty of the State University of Mato Grosso do Sul (UEMS) realizes, understands and reacts to the incorporation and to the use of Information and Communication Technologies (ICTs) in undergraduate courses of the Institution, considering the new dialogical communication processes that the ICTs may provide in today's society. Methodologically, the thesis consists of bibliographic research, seeking to support the areas of education and communication, as well as Educommunication; documentary research to contextualize the research locus and exploratory research from the application of an online questionnaire to 165 professors of UEMS, who answered it voluntarily. It was found that professors use ICTs in their daily personal activities and, to a lesser extent, in professional environments. The challenges are to better form those professors and to provide them with continuous training so that they can use the ICTs in classrooms more effectively. It is also noted that advances in technology and new communicational ecosystems built new and other realities, making learning a nonlinear factor, demanding revision in educational projects in higher education so that they enable purposeful dialogues between communication and education. The institutional infrastructure regarding the ICTs is another obstacle pointed out, both in the acquisition and in the maintenance of those technological devices made by the University. In the end, it is proposed to carry out studies and research to discuss changes in the faculty’s employment contract arrangements, since working with ICTs properly requires more time and teaching dedication. / Esta tese teve por objetivo saber como o corpo docente da Universidade Estadual de Mato Grosso do Sul (UEMS) percebe, entende e reage ante a incorporação e utilização das Tecnologias de Informação e Comunicação (TICs) nos cursos de graduação dessa Instituição, considerando os novos processos comunicacionais dialógicos que elas podem proporcionar na sociedade atual. Metodologicamente, a tese é composta por pesquisa bibliográfica, buscando fundamentar as áreas da Educação e Comunicação, assim como a Educomunicação; pesquisa documental para contextualização do lócus da pesquisa e de uma pesquisa exploratória a partir da aplicação de um questionário online a 165 docentes da UEMS, que responderam voluntariamente. Verificou-se que os professores utilizam as TICs cotidianamente nas atividades pessoais e, em menor escala, nos ambientes profissionais. Os desafios estão em se formar melhor esse docente e oferecer capacitação continuada para que utilizem de forma mais eficaz as TICs nas salas de aula. Destaca-se ainda que os avanços em tecnologia e os novos ecossistemas comunicacionais construíram novas e outras realidades, tornando a aprendizagem um fator não linear, exigindo-se revisão nos projetos pedagógicos na educação superior para que estes viabilizem diálogos propositivos entre a comunicação e a educação. A infraestrutura institucional para as TICs é outro entrave apontado, tanto na aquisição como na manutenção desses aparatos tecnológicos pela Universidade. Ao final, propõe-se realizar estudos e pesquisas que possam discutir alterações nos regimes contratuais de trabalho dos docentes, uma vez que, para atuar com as TICs de maneira apropriada, exige-se mais tempo e dedicação do docente.

Submitted by Timbo Noeme (noeme.timbo@metodista.br) on 2016-08-05T17:29:00Z No. of bitstreams: 1 Ana tereza Vendramini Reis final.pdf: 1850986 bytes, checksum: 0ddbf3c6e1094f163ba34c1a17008bf1 (MD5) / Made available in DSpace on 2016-08-05T17:29:00Z (GMT). No. of bitstreams: 1 Ana tereza Vendramini Reis final.pdf: 1850986 bytes, checksum: 0ddbf3c6e1094f163ba34c1a17008bf1 (MD5) Previous issue date: 2016-05-09 / This thesis has aimed at finding out how the faculty of the State University of Mato Grosso do Sul (UEMS) realizes, understands and reacts to the incorporation and to the use of Information and Communication Technologies (ICTs) in undergraduate courses of the Institution, considering the new dialogical communication processes that the ICTs may provide in today's society. Methodologically, the thesis consists of bibliographic research, seeking to support the areas of education and communication, as well as Educommunication; documentary research to contextualize the research locus and exploratory research from the application of an online questionnaire to 165 professors of UEMS, who answered it voluntarily. It was found that professors use ICTs in their daily personal activities and, to a lesser extent, in professional environments. The challenges are to better form those professors and to provide them with continuous training so that they can use the ICTs in classrooms more effectively. It is also noted that advances in technology and new communicational ecosystems built new and other realities, making learning a nonlinear factor, demanding revision in educational projects in higher education so that they enable purposeful dialogues between communication and education. The institutional infrastructure regarding the ICTs is another obstacle pointed out, both in the acquisition and in the maintenance of those technological devices made by the University. In the end, it is proposed to carry out studies and research to discuss changes in the faculty’s employment contract arrangements, since working with ICTs properly requires more time and teaching dedication. / Esta tese teve por objetivo saber como o corpo docente da Universidade Estadual de Mato Grosso do Sul (UEMS) percebe, entende e reage ante a incorporação e utilização das Tecnologias de Informação e Comunicação (TICs) nos cursos de graduação dessa Instituição, considerando os novos processos comunicacionais dialógicos que elas podem proporcionar na sociedade atual. Metodologicamente, a tese é composta por pesquisa bibliográfica, buscando fundamentar as áreas da Educação e Comunicação, assim como a Educomunicação; pesquisa documental para contextualização do lócus da pesquisa e de uma pesquisa exploratória a partir da aplicação de um questionário online a 165 docentes da UEMS, que responderam voluntariamente. Verificou-se que os professores utilizam as TICs cotidianamente nas atividades pessoais e, em menor escala, nos ambientes profissionais. Os desafios estão em se formar melhor esse docente e oferecer capacitação continuada para que utilizem de forma mais eficaz as TICs nas salas de aula. Destaca-se ainda que os avanços em tecnologia e os novos ecossistemas comunicacionais construíram novas e outras realidades, tornando a aprendizagem um fator não linear, exigindo-se revisão nos projetos pedagógicos na educação superior para que estes viabilizem diálogos propositivos entre a comunicação e a educação. A infraestrutura institucional para as TICs é outro entrave apontado, tanto na aquisição como na manutenção desses aparatos tecnológicos pela Universidade. Ao final, propõe-se realizar estudos e pesquisas que possam discutir alterações nos regimes contratuais de trabalho dos docentes, uma vez que, para atuar com as TICs de maneira apropriada, exige-se mais tempo e dedicação do docente.

I takt med att det blir vanligare att arbeta i team inom organisationer, utförs allt mer forskning om teamprocesser som påverkar teamens resultat och prestanda. Teamkommunikation är en teamprocess som vid upprepade tillfällen har identifierats som en av de teamprocesser som har en stor inverkan på teamens arbetsresultat. Även användandet av agila mjukvaruutvecklingsmetoder och distribuerad mjukvaruutveckling ökar och det råder delade meningar om hur väl egentligen distribuerat arbete och agila metoder fungerar i kombination. Å ena sidan bygger agila metoder på att utvecklarna har kontrollen själva, å andra sidan blir teamkommunikationen mer omständlig, eftersom den elektroniska kommunikationen kan verka begränsande. Uppsatsens syfte är att identifiera faktorer som påverkar virtuella teams kommunikationsprocesser inom agila mjukvaruutvecklingsprojekt. Fallstudiemetoden har tillämpats för att samla in relevant empiri och det valda fallföretaget är konsultföretaget Altran. Altran har ett konsultuppdrag hos en stor aktör inom fordonsindustrin och arbetar i distribuerade team inom ett agilt mjukvaruutvecklingsprojekt. Studien har utförts med hjälp av flera kvalitativa metoder; ostrukturerade observationer, en sonderande intervju och sex semi-semistrukturerade intervjuer med konsulter från utvecklingsteamen på Altran. Slutsatserna av studien är att flera faktorer påverkar virtuella teams kommunikationsprocesser. Några faktorer har dock varit mer framträdande än andra: Mångfald i teamet, som har en tydlig inverkan på kommunikationsprocesserna, eftersom Mångfalden i teamet sätter förutsättningarna för vilken grad teammedlemmarna är engagerade i kommunikationsprocesserna. Även Teamkommunikation i relation till Tillit mellan teammedlemmarna är viktig. Teamkommunikationen har en tydlig positiv inverkan på Tillit och Tillit har i sin tur en viktig funktion, eftersom det är den som avgör hur väl samarbetet mellan teammedlemmarna inom teamet fungerar. En tredje faktor som identifierats under studien är Teamkommunikationen i relation till Mentala modeller. Mentala modeller skapas med hjälp av Teamkommunikation och är en förutsättning för att teammedlemmarna ska kunna arbeta mot gemensamma mål och få ett bra arbetsresultat.

Made available in DSpace on 2016-08-03T12:30:15Z (GMT). No. of bitstreams: 1 Josias Ricardo Hack.pdf: 601518 bytes, checksum: d39627021f7d67d5a50fbda4654ffc83 (MD5) Previous issue date: 2004-12-08 / This dissertation examines the teaching communication process for the multimedia mediation of knowledge. The objective of this research is to point out that the qualification of teachers in Distance Education promotes the development of a new teaching attitude towards Higher Education and that it provides pportunities for reflection and improvement of communication practices through the use of ICT Information and Communication Technologies. In order to reach this objective several theories from the Communication and Education fields, connected to other areas of knowledge, were considered. The research method utilized was the Case Study on the qualification of teachers in Distance Education, proposed by UNOESC University of West Santa Catarina between 2002 and 2004. It is important to note that this study is not an isolated topic since it is embedded in the multimedia mediation of knowledge. The unique contribution of this work is based on the communicational process of the teachers who adopt Distance Education strategies in the Higher Education which was found to be different from that adopted in a face-to-face setting. During this study it was observed that it is necessary to prepare teachers so that they can change their communicational attitude towards Distance Education. In the last chapter of this dissertation a continuing qualification program for teachers through Distance Education is proposed. This program is based on the principles of criticism,creativity and contextualization keeping in mind that the teacher as a learner of multimedia mediation is the focus. / Esta tese trata do processo comunicacional docente para a mediação multimidiática do conhecimento. O objetivo é demonstrar que a capacitação de professores em EAD Educação a Distância promove o desenvolvimento de uma nova postura docente para o ensino superior que possibilita reflexões e melhorias da prática comunicacional do professor pela utilização das TIC Tecnologias de Informação e Comunicação. Para alcançar este objetivo parte-se de referenciais teóricos das ciências da Comunicação e Educação, interconectados com outras tessituras do conhecimento. O método de pesquisa utilizado é o Estudo de Caso, que versou sobre a capacitação em EAD promovida pela UNOESC Universidade do Oeste de Santa Catarina entre os anos de 2002 e 2004. Destaca-se que o estudo nunca foi um tema isolado, afinal, está ancorado no hipertexto da mediação multimidiática do conhecimento. A originalidade do trabalho fundamentou-se no reconhecimento de que o processo comunicacional docente que utiliza estratégias de EAD no ensino superior, em um ambiente onde o conhecimento é mediado de forma multimidiática, é diferente daquele que acontece na aula presencial. Assim, durante a pesquisa foi possível demonstrar que é necessário formar o professor para assumir uma postura comunicacional diferenciada. Ao final, propõe-se um programa de capacitação continuada de docentes em EAD, sedimentado nos princípios da criticidade, criatividade e contextualização. O foco principal é o professor, aprendiz da mediação multimidiática e a capacitação continuada para a otimização do processo comunicacional docente no ensino superior presencial e a distância.