Orientador: Orlando Fontes Lima Junior / Dissertação (mestrado) - Universidade Estadual de Campinas, Faculdade de Engenharia Civil, Arquitetura e Urbanismo / Made available in DSpace on 2018-08-22T04:57:54Z (GMT). No. of bitstreams: 1 Jacintho_JoseCarvalhodeAvila_M.pdf: 7956840 bytes, checksum: 0aa1cffc17d2306554eb42e2c860fba8 (MD5) Previous issue date: 2013 / Resumo: O objetivo desta dissertação é apresentar um estudo de casos referente a um Sistema de Auditorias em Operações Logísticas internas, implantado em um Operador Logístico brasileiro em suas atividades de movimentação e armazenagem de materiais em indústrias, armazéns e centros de distribuição. Porém, por utilizar conceitos gerais, o sistema pode ser aplicado também em atividades industriais ou de serviços. O Sistema de Auditorias abrange a verificação da gestão dos 10 seguintes processos operacionais, diretos e indiretos, fundamentais para a eficiência e eficácia das operações: pessoas, equipamentos, controle de processos, segurança e saúde ocupacional, engenharia logística, relacionamento com os clientes, contrato com fornecedores, análise crítica de resultados, meio ambiente e organização e limpeza. É chamado de Sistema de Auditorias Operacionais Logísticas, pois vai além da proposição e aplicação da auditoria propriamente dita, tratando-se de uma abordagem sistemática, que visa à melhoria contínua das operações, através dos seguintes passos complementares: elaboração de planos de ação para a correção dos problemas apontados nas auditorias; incentivo ao uso das tradicionais ferramentas da qualidade; repetição periódica das auditorias e a aplicação de Indicadores Chave de Desempenho (KPI) para se acompanhar a evolução dos 10 processos auditados. Neste estudo de casos, para se verificar se a metodologia implantada foi bem-sucedida, foram analisados os resultados obtidos em 6 unidades de trabalho do Operador Logístico, sendo 3 unidades onde o método foi implantado e 3 onde não foi. Estes resultados obtidos foram analisados através de alguns KPI escolhidos que, por ser padrão do Operador Logístico, existem também nas unidades de trabalho onde o Sistema de Auditorias não foi implantado. Foi feita, então, uma síntese cruzada dos KPI, em um período de 5 anos, com os resultados comparados de 2 formas: primeiro, foi verificado a evolução dos KPI nas unidades de trabalho onde o Sistema de Auditorias foi implantado, para se souber se houve melhoria dos processos após a implantação do procedimento e, segundo, foi feito a comparação da evolução dos KPI entre os 2 grupos de estudo (unidades onde o sistema foi implantado com aquelas onde não foi), para se verificar qual foi o impacto da implantação do Sistema de Auditorias. Ao final deste trabalho são apresentadas conclusões e recomendações para aprimoramento do Sistema de Auditorias Operacionais Logísticas, dentro da filosofia de melhoria contínua praticada pelo Operador Logístico foco deste estudo / Abstract: The object of this dissertation is to present a case study about a Logistics Operations Audits System, implanted in a brazilian third-part logistic (3PL), in its material handling and warehousing operations, in industries, warehouses and distribution centers. However, as the system uses general concepts, it can be applied also in industrial or services activities. The audit system includes the management check of the 10 following, direct and indirect, process, those are critical for the operational efficiency and effectiveness: people, equipment, process control, occupational health and security, logistics engineering, consumer's relationship, supplier's contracts, critical analysis of results, environment and housekeeping. It is called Audits System because goes beyond the proposal and application of the audit strictly speaking, being a systematic approach that intends the operations continuous improvement, through the complementary following steps: development of action planes to correct the problems showed in the audits; stimulus to the use of the traditional quality tools; periodic repetition of the audits and the use of Key Performance Indicators (KPI), in order to follow the 10 audited process evolution. In the present case study, in order to see if the introduced methodology was successful, the reached results in 6 work units of this 3PL was analyzed, being 3 units were the methodology was applied and 3 were not. These reached results were analyzed through some chosen KPI that, because they are standard of the 3PL, there are also in the work units where the audit system was not introduced. So, it was done at 5 years KPI cross analysis, with the results compared in 2 ways: first, the indicators evolution in the units where the audit system was introduced, in order to verify if there was process improvement after the implantation of the procedure and, second, it was done the KPI evolution comparison between the 2 groups studied (units were the system was and was not introduced), in order to verify the impact of the audit system introduction. In the end of this dissertation conclusions and the audits system improvement proposals are presented, according to the continuous improvement philosophy used by the 3PL focused in this case study / Mestrado / Transportes / Mestre em Engenharia Civil

Historically, South African manufacturers and suppliers to the mass retail environment have been compelled to manage significant business risks as a result of the generic buying strategies employed by the mass retailing format. More recently, best practice initiatives such as SCOR’s collaborative planning, forecasting and replenishment have risen to the fore of supply chain management as ways to mitigate the undesired effects of theses generic buying practices for all participants in the value chain.Traditional thinking centred on optimising only the merchandise activities and function, through cost based performance measures, have caused a number of undesired effects and invalid assumptions. These factors in turn have impacted the competitiveness and sustainability of manufacturers and suppliers as well as the supply chain ecosystem as a whole. Systemic theory suggests that in order to identify these conflicting and invalid assumptions one must approach the problem through sufficiency based thinking processes that communicate the core conflict and map out possible solutions for managers. Data for this study was collected based on the widely accepted best practice framework of supply chain management for the mass retail environment. With this in mind, this research aims to provide an academic foundation for deeper collaboration between mass retailers and their vendors, as well as an understanding of the practical implications of decisions for managers and executives, on both the mass retail, and manufacturing and supply sides of the value chain.While statistical variation is a reality in the retailing environment, the mass retailing format and its supply chain partners are particularly susceptible to the negative effects of ‘bullwhip’ due to the large scale of promotional activities undertaken. Much of this problem can be mitigated through collaboration on a meaningful bases that allows not only for responsiveness for supply chain partners but greater profitability for all participant in the value chain. It is argued that an improvement in throughput will have a positive impact on the competitiveness and sustainability of the local supply and manufacturing organisations in South Africa. / Dissertation (MBA)--University of Pretoria, 2012. / Gordon Institute of Business Science (GIBS) / unrestricted

The diploma thesis deals with the impact of innovative assets on the foreign trade of a selected food business. On the basis of theoretical part, an analysis is made of the selected company, which consists of a financial analysis, PESTE analysis, Porter's analysis, competition analyses and analyses of specific innovations. At the end of a thesis, the results achieved are evaluated. At the same time, solutions are proposed to improve the current state of innovation in the company under observation.

This is a theoretical research report that advocates the achievement of competitiveness in formulating strategies of co-operation with industry participants through the establishment of collaborative networks. A collaborative network is reviewed from a theoretical perspective to add insight into the subject as a mechanism for firms to achieve competitiveness and sustainability. The theory of collaborative networks is explored further in identifying the interdependent components of collaborative networks to better understand their establishment and management. The literature on government policy is also examined from an industry competitiveness perspective, with particular emphasis on the influence of government policy in ensuring successful collaborative networks that achieve industry competitiveness.By using a single case design in the South African Automotive Sector, the interdependent components are linked to the organisational design of the collaborative network. The research was exploratory in developing and extending the theory into an integrated model in assessing the competitiveness of the automotive industry.The research found that the ability to participate in a collaborative network is a strategic resource that firms need to acquire. The research confirmed the establishment and development of the network structure, strategy, dynamics and culture as the enabling platform for successful collaboration with in a network. The research found that the governance structures within the collaborative network are critical in establishing the balance between competition and co-operation and in evolving relationships into partnerships that define the collaborative network as a strategic organisation. The research also found collaborative networks are unique manifestations that achieve efficiencies beyond economic benefit for the participants of the network to the achievement of socio-economic benefit for the industry in the form of entrepreneurship development, job creation and skills transfer. / Dissertation (MBA)--University of Pretoria, 2012. / Gordon Institute of Business Science (GIBS) / unrestricted

This study explored the role of institutions in countries that have improved their competitiveness in a short time period, under the framework of institutional theory. This study investigated how informal and formal institutions have evolved and interacted. The purpose of the study was to build on institutional theory by exploring the role and interaction of institutions in nations that have undergone institutional changes. A literature review was done to provide a foundation for the study. Case studies of Singapore and Finland – countries that have improved their competitiveness in a short time period – were done in this study. A number of documents in the public domain were observed: internet resources, reports, and studies on Singapore and Finland. The study concluded that countries that have improved their competitiveness achieved their goals through their own institutional mix and through interactions among institutions. Active interactions among institutions were based on broad coalition among actors and the directions of interactions in each country differed. / Dissertation (MBA)--University of Pretoria, 2012. / Gordon Institute of Business Science (GIBS) / unrestricted

Los últimos años se ha podido observar el alto crecimiento en las tiendas de conveniencia en Lima siendo Miraflores unos de los distritos con mayor concentración de esta modalidad tiendas, esto se debe a las características que ofrece este tipo de canal a los consumidores, entre estos podríamos indicar los precios accesibles, calidad en los productos, promoción en redes y medios , los cuales comunican opciones nuevas que faciliten sus compras ,promociones llamativas como combos y productos resaltante que forman de la preferencia de los consumidores peruanos, por último la cercanía en las que se ubican estas tiendas. Con esto se observa que el Marketing Mix juega un papel importante en el crecimiento, expansión y éxito de este canal en el público peruano. Además de esto, se ha podido identificar que la aplicación de la Competitividad de igual manera es esencial para el logro de los objetivos y metas en una compañía. Por este motivo, en esta investigación se pretende mostrar el Marketing Mix y su influencia en la Competitividad en las tiendas de conveniencia en el distrito de Miraflores, año 2018. En el Capítulo I, se expondrá el marco teórico que define el concepto del Marketing Mix y Competitividad, luego se desarrollará la evolución, la importancia de ambos términos para el crecimiento y éxito en una compañía, sus ventajas y dimensiones. Para concluir este punto, se realizará un análisis del sector retail, en el Capítulo II, se indicará el plan de trabajo de investigación, donde se planteará el problema en las tiendas de conveniencia. De igual manera, se presentará la relevancia de la aplicación de ambos términos para este sector, objetivos e hipótesis para este análisis. En el Capítulo III, se desarrollará la metodología de investigación, el cual se definirá el enfoque, diseño de estudio, aplicación de instrumentos y finalmente se presentará la muestra utilizada para alcanzar lo estimado. En el Capítulo IV, se mencionará la metodología aplicada (cualitativa y cuantitativa), donde se presentarán las respuestas obtenidas. En el Capítulo V, se detallarán los resultados obtenidos por la investigación. Finalmente, se indicarán las conclusiones y recomendaciones que podrían llevarse a cabo gracias a este estudio. / In recent years, it has been possible to see the high growth of convenience stores in Lima, being Miraflores one of the districts with the highest concentration of this type of stores. This is due to the particular characteristics offered by this type of channel to consumers, among the ones we could indicate: accessible prices, product quality, networks and media promotion, which communicate new options that facilitate their purchases, flashy promotions such as combos and highlighted products that form the preference of Peruvian consumers and finally the proximity in which these stores are located. With this, it is observed that the Marketing Mix plays an important role in the growth, expansion and success of this channel in the Peruvian public. In addition to this, it has been possible to identify that the application of competitiveness in the same way is essential for the achievement of the objectives and goals in a company. For this reason, this research aims to portray Marketing Mix and its influence on the competitiveness of convenience stores in Miraflores district, 2018. In Chapter I, the theoretical framework that defines the concept of Marketing Mix and Competitiveness will be presented, then the evolution and the importance of both terms for growth and success in a Company, its advantages and dimensions will be developed. To conclude this point, an analysis of the retail sector, in Chapter II, the research work plan will be indicated, where the problem in the convenience stores. In the same way, the relevance of the application of both terms for this sector, objectives and hypotheses for this analysis will be presented. In Chapter III, the research methodology will be developed, which will define the approach, study design, application of instruments and finally the sample used to reach our aim will be presented. In Chapter IV, the applied methodology (qualitative and quantitative) will be mentioned, where the answers obtained. In Chapter V, the results obtained by the investigation will be detailed. Finally, the conclusions and recommendations that could be carried out thanks to this study will be indicated. / Tesis

This paper seeks to investigate the reasons why, in an increasingly competitive health care milieu, patients choose certain hospitals over others. It introduces the modified importance-performance analysis technique and presents the method and findings of an empirical study which applied importance-performance analysis in a health care setting. The strategies derived from the study findings are discussed.

Background: In today's fast-paced and highly competitive marketplace, Fast Moving Consumer Goods (FMCG) brands must create a strong competitive advantage in one way to achieve this is to understand and cater to the needs, preferences and behaviors of their target consumers.In case of apparel FMCG brands, young women are an important demographic group as they make up a large portion of the consumer market. Purpose: The purpose of this study was to examine the consumer behavior of young women in the apparel FMCG market and to identify the key factors that influence their purchase decisions. Methods: This paper uses a form of deductive reasoning that combines quantitative and qualitative research methods. Primary data were collected in the form of focus group interviews. Qualitative interview data were categorized and analyzed through classification and coding. The study explored online purchasing behavior, including purchase behavior and perceptions of product marketing online, as well as offline purchasing behavior, which addressed the impact of product quality and price on their purchase intentions. Conclusion: The findings show that the format of online shopping and social media marketing content are the most influential factors in young female consumers' purchase decisions, followed by decisions based on the information they receive, which includes product word-of-mouth and brand image. The study further explores the feasibility of digital transformation and category expansion for apparel FMCG brands to reach a broader market. The results of this study could help FMCG brands create a competitive advantage in the marketplace by developing strategies that align with young women's consumer behavior and preferences.

Birth order may represent one of the most influential environmental factors that directly impacts personality development and even life outcomes. The present study sought to expand upon the existing literature by examining the motivational and dispositional differences between first born and second born individuals. Research indicates that first born children show significantly higher levels of academic achievement and lifelong attainment due to experiencing higher parental expectations as well as increased financial support. As a result, the second born child is likely to compare him/herself with the first born sibling and develop a greater level of competitiveness. Additionally, this desire to surpass the first born may lead to the development of extrinsically motivated goals. Few research endeavors to date have explored the specific motivational disposition of the second born child with no future siblings. By engaging in this research, a better understanding of the complex interaction between siblings can be ascertained as well as a deeper appreciation for how the familial environment impacts development. Such information can be applied to the educational setting to develop programs more rewarding and salient to second-born individuals, thus increasing their level of academic achievement. Seventy-two male and female participants took part in the present experiment. Research validated scales were used to assess overall competitiveness in addition to intrinsic and extrinsic motivation. A paired-t test was used to evaluate the data and compare the differences between the two groups. Although the results do not support the hypotheses, there were a number of limitations that may have served to restrict the scope of the data. The theoretical implications of the results and suggestions for future research will be discussed.

This dissertation studies international acquisitions mainly in terms of their impact on firm competitiveness and CEO compensation. International acquisitions have been used extensively by multinational companies for internationalization purposes. They are the main drivers of foreign direct investment flow around the world. The large number of international acquisitions and the amount of money used for them make these acquisitions important corporate strategies to examine. This study explores from different perspectives the implications of international acquisitions for firms. In the first chapter, we assess the impact of international acquisitions on the competitiveness of companies. Competitiveness has been studied mostly at the country and industry levels; firm-level competitiveness has been understudied, and the impact the organizational choices of companies have on competitiveness have not been fully explored. This study attempts to fill this gap by examining the impact of international acquisitions on firm competitiveness. Building on the resource-based view, internalization theory, agency theory and managerial hubris we propose that international acquisitions enhance competitiveness. We also develop a competing hypothesis about the negative impact of IAs on competitiveness using agency view, integration issues, and information asymmetry perspective. We test our model with a sample of acquisitions between 1985 and 2007. We find that international acquisitions have a positive effect on firm competitiveness. We also find variations in the impact of international acquisitions across different dimensions of competitiveness and benchmarks. We also investigate factors that affect the success of international acquisitions. Our evidence suggests that the acquirer's resources and capabilities play a crucial role in the success of international acquisitions. In the second chapter, we explore the association between acquisitions and CEO compensation from two different perspectives. Agency theory, which assumes a conflict between shareholders' and executives' interests, predicts a positive impact of acquisitions on CEO compensation. In contrast, subscribers of stewardship theory question the assumption of a conflict of interest and propose that acquisitions have no impact on CEO compensation. We test the prediction of agency view with a sample of U.S. acquisitions for the period 1995 to 2007. Our results provide evidence for the agency view. Unlike prior studies, this study distinguishes between international and domestic acquisitions, and assesses their impact. We find that international acquisitions have less of a positive effect on CEO compensation than domestic acquisitions. Finally, we investigate some deal characteristics and show that the relatedness of the acquirer and the target influences post-acquisition CEO compensation. We provide an in-depth literature review of acquisition research in the third chapter. In addition to discussing the antecedents, outcomes, and success/failure factors of acquisitions in general, we focus on international acquisitions as well. We discuss the differences between international and domestic acquisitions and review the literature of international acquisitions as a mode of entry. More important, we identify theoretical and methodological gaps, unanswered questions, trends, and understudied areas in acquisition research. Building on these, we provide recommendations and directions for future acquisition research. Overall, this study examines the implications of international acquisitions for firms. Our findings indicate that international acquisition is an important phenomenon that influences the competitiveness of firms and governance through effects on CEO compensation. One of the major contributions of this study is to show that international acquisitions have different characteristics than domestic acquisitions. Our study also identifies issues that need to be resolved in acquisition research and propose ways to address those issues. Our study adds fresh insights to the literature on M&As, competitiveness, and CEO compensation. / Business Administration/International Business Administration