With the steady declining birth rate in Taiwan, and with the increasing proportion of college students in the population, the main sources of staff of convenience stores are reduced by a wide margin. In addition, constant increase in the number of convenience stores in Taiwan. All these factors cause high flowing rate of staff in the convenience stores and manpower shortage in the convenience stores. Even though every convenience store has been put into sizable resources and diligent workers are recruited, the results are not obvious in a short term. So has the traditional hiring type been already unable to accord with the human resource demand in convenience store? Does employee dispatching become operator's new manpower source and option of convenience stores? The employee dispatching has been prevailing in other countries for many years, and the advantages and drawbacks of employee dispatching have been widely studied, both domestically and internationally, via enterprises that use employee dispatching. But could these advantages and drawbacks also appear in every industry when the employee dispatching is used? Could convenience stores use employee dispatching to solve the problems in human resource? This study gets the present human recruit predicament, and understand every leaguer¡¦s cognition of topic to employee dispatching. We use in-depth interview, interviewing the shop managers with outstanding performance, to study that if dispatching industry are suitable for the industry of convenience stores, to provide the reference basis for the dispatching industry proprietors when they consider entering the industry of convenience stores, and also to offer useful relevant information to future studies. Originally discover: 1. It is ubiquitous that the manpower recruited problem of convenience stores, even if the national remarkable shop managers are long and no exception. 2. It belongs to more general impressions to the cognition that employee dispatching to the leaguers of convenience stores, but for dispatched worker's doubt to be higher than (the employee dispatching) its advantage (that) far. 3. Leaguers will have the cognitive much genera of advantage to expect to employee dispatching, but can not cut the true basis. 4. Leaguers have cognitive of employee dispatching shortcoming is it reverse side influence that dispatched worker might bring and to injury that retail operation. 5. Leaguers are that full of more doubt to employee dispatching, but they still have full expect to that it might solve to manpower problem in the retail operation. 6. Employee dispatching is present unsuitably in the convenience store industry.

Zugl.: Regensburg, Univ., Diss., 2006

Over-the counter (OTC) medicines are used commonly for treating minor illnesses. Even though most Canadians believe that OTC medicines are safe and effective, they can pose some risk through side effects and interactions if people do not take them with due care. With notable exceptions, people in Canada can purchase OTC medicines from pharmacies or non-pharmacy outlets such as convenience stores. Global trends in medicine-related legislation are leading to more of these products ending up in retail outlets other than pharmacies. Therefore, understanding public attitudes involving OTC medicine is becoming more and more important. Public expectations of OTC medicines in relation to location of sale were investigated in this study. It was hypothesized that the product buying public would perceive medicines differently based on where they are sold. <p>Adult Saskatoon residents over 18 years old (n = 2547) were randomly selected from a telephone registry. Advance letters were initially mailed to them, followed by a ten page questionnaire and two reminder letters. Non-response letters were only sent to subjects who did not reply after two reminders. Subjects were asked to indicate what attributes (effectiveness, safety, potency, side effect propensity, price, etc.) they would expect from OTC medicines depending on where they were purchased pharmacies versus convenience stores. The usable response rate was 57.5 percent. Almost every participant (96.1 percent) had bought OTC medicines from pharmacies. Most respondents (80.7 percent) were aware that OTC medicines could be purchased in convenience stores; however, only 42.2 percent of respondents had purchased OTC medicines from such locations. Significantly different expectations for the two locations were seen for product variety and quality, price, and ability to get help. Pharmacies should have a better selection of products and be of better quality than these OTC medicines sold in convenience stores. Public expectations for OTC product potency, safety, effectiveness, propensity for side effects, and package information did not differ across locations. The findings of this study suggest that location of sale has minimal effect on Saskatoon residents expectations of OTC medicines along clinical attributes. Saskatoon residents also appear to have healthy attitudes regarding OTC medicines and realize care is needed during their use. This may have implications in how people use such products after they are purchased and may be important for how they are scheduled for the Canadian marketplace.

Over-the counter (OTC) medicines are used commonly for treating minor illnesses. Even though most Canadians believe that OTC medicines are safe and effective, they can pose some risk through side effects and interactions if people do not take them with due care. With notable exceptions, people in Canada can purchase OTC medicines from pharmacies or non-pharmacy outlets such as convenience stores. Global trends in medicine-related legislation are leading to more of these products ending up in retail outlets other than pharmacies. Therefore, understanding public attitudes involving OTC medicine is becoming more and more important. Public expectations of OTC medicines in relation to location of sale were investigated in this study. It was hypothesized that the product buying public would perceive medicines differently based on where they are sold. <p>Adult Saskatoon residents over 18 years old (n = 2547) were randomly selected from a telephone registry. Advance letters were initially mailed to them, followed by a ten page questionnaire and two reminder letters. Non-response letters were only sent to subjects who did not reply after two reminders. Subjects were asked to indicate what attributes (effectiveness, safety, potency, side effect propensity, price, etc.) they would expect from OTC medicines depending on where they were purchased pharmacies versus convenience stores. The usable response rate was 57.5 percent. Almost every participant (96.1 percent) had bought OTC medicines from pharmacies. Most respondents (80.7 percent) were aware that OTC medicines could be purchased in convenience stores; however, only 42.2 percent of respondents had purchased OTC medicines from such locations. Significantly different expectations for the two locations were seen for product variety and quality, price, and ability to get help. Pharmacies should have a better selection of products and be of better quality than these OTC medicines sold in convenience stores. Public expectations for OTC product potency, safety, effectiveness, propensity for side effects, and package information did not differ across locations. The findings of this study suggest that location of sale has minimal effect on Saskatoon residents expectations of OTC medicines along clinical attributes. Saskatoon residents also appear to have healthy attitudes regarding OTC medicines and realize care is needed during their use. This may have implications in how people use such products after they are purchased and may be important for how they are scheduled for the Canadian marketplace.

Master-Arbeit Univ. St. Gallen, 2007.

En los últimos años, el subsector de tiendas de conveniencia en Lima ha presentado un amplio crecimiento ya que, son formatos novedosos que integran un surtido de productos que logran satisfacer las necesidades inmediatas de sus usuarios y rápida reposición de artículos como bebidas alcohólicas. Asimismo, se puede resaltar que el consumidor actual es más exigente con el servicio y productos que esperan recibir durante su compra. Esto en conjunto ha llevado a las diferentes marcas de tiendas a diferenciarse una de otra para poder satisfacer las necesidades del consumidor. La presente investigación busca determinar y explicar cuáles son los atributos más valorados por el consumidor de cerveza tradicional de tiendas de conveniencia de los distritos de Lima Moderna con mayor concentración de tiendas de conveniencia (Lima son San Borja, San Isidro, La Molina, Surco, Miraflores y Barranco) y que además pertenecen a los niveles socioeconómicos Ay B, con el objetivo de conocer sus hábitos de compra, percepciones y atributos más importantes de la cerveza tradicional y de la tienda de conveniencia, los resultados fueron analizados a través de procesos estadísticos. Por último, se determinó que los atributos más valorados por el consumidor de cerveza de las tiendas de conveniencia son: la cercanía y atención al cliente y de la cerveza tradicional el cuerpo, sabor ligero y amargor. / In recent years, the convenience store subsector has been presented a broad growth, since they are novel formats that integrate a wide assortment of products that manage to satisfy the immediate needs of its users and a quick replacement of items such as alcoholic beverages. Likewise, it can be highlighted that the current consumer is more demanding with the service and the products that are expected to be received during his purchase, this has been taken to the different convenience stores and to differentiate a way of being able to satisfy the needs of the consumer. The present investigation seeks to determine and explain which are the values most valued by the consumer of the traditional beer and the convenience store located in the districts of San Borja, San Isidro, La Molina, Surco, Miraflores and Barranco. The results were analyzed through statistical processes. Finally, it was determined that the attributes most valued by the beer consumer of the convenience stores are: closeness and customer service and the traditional beer the body, light taste and bitterness. / Tesis

La siguiente investigación pretende analizar las motivaciones del consumidor en su preferencia por las tiendas de conveniencia en el distrito de Miraflores. Para la ejecución del estudio, se han examinado los factores del mix del marketing, tales como producto, plaza, promoción, precio y calidad del servicio; los cuales determinarán en qué grado intervienen en la decisión de compra del cliente. Las tiendas de conveniencia han presentado una expansión en Lima, desde el 2015. Este formato de tiendas es una propuesta que se puede considerar como un punto medio entre el canal moderno y el tradicional, ocasionando el surgimiento de un nuevo grupo estratégico. Se espera que la investigación pueda contribuir a optimizar las estrategias de este grupo empresarial y en la propuesta de valor ofrecida a los consumidores, integrantes de este nuevo formato de negocio; es por ello, que se proporciona información que evidencia la experiencia real de los consumidores. La investigación involucra a 381 personas que hayan realizado compras en las tiendas de conveniencia del distrito de Miraflores. La data recolectada, mediante el cuestionario, se analizó con el software IBM SPSS Statistics, utilizando métodos tales como estadística Descriptiva, Chi Cuadrado y Análisis de Correlación de Spearman, para ver en qué grado afectan las variables del marketing mix en la decisión de compra del cliente. Finalmente, los resultados revelan que el consumidor valora más la localización de la tienda y el amplio horario de atención; así como también, los productos y promociones que son ofrecidos en estas tiendas de conveniencia. / This research proposes to analyze the motivations of consumers in their preferences for convenience stores in Miraflores district. In order to carry out the study, the factors of the marketing mix has been studied, such as product, place, promotion, price and quality service; which will determine if these factors influence the customer’s purchase decision. The convenience stores have presented an expansion in Lima, since 2015. This kind of retail is a proposal that can be considered as a mid-point between the modern and traditional channels, causing the emergence of a new strategic group. It is expected that the research can contribute to improve the strategies of this business group and the value proposal offered to the users among the members of this new business format. That is why, it provides information that demonstrates the real experience of consumers. The research involves 381 persons approached while purchasing at convenience stores in Miraflores district. The data collected, based on the questionnaire, has been analyzed with IBM SPSS Statistics software, and it was evaluated through statistical methods such as descriptive statistics, Chi-square test and Spearman correlation analysis in order to see at what extend, the variables of marketing mix affect the customer's purchase decision. Finally, the results reveal that the consumer values the location, products and promotions offered by convenience stores. / Tesis

Under the breakthrough of developing a series of technique in chain store management in terms of the inspiration of those knowledge imported by the main economic advanced nations, America and Japan, in the era of 1970, our traditional business model in Taiwan experiences an unexpected attack under the trend. However, comparatively, some retail chain industry still exploits this creation and gets good grades in running the business. With the rise of the E-commerce in B2C, the issue of how to use present resource and organization to integrate the virtual channel and market of E-commerce is quite essential for us to discuss. First of all, we collect related data and references as followings for the study: 1. Analyze the information of intra and extra e-commerce market. 2. Probe the key factors of developing e-commerce in B2C. 3. Anatomize the theory of competitive strategy. 4. Analyze the industrial ecology of intra convenience store. Second, interview with several related directors and staffs according to the information above. Furthermore, infer the conflict points and key factors in developing e-commerce in B2C by the case company in terms of the data corresponding integration. At last, submit the conclusion in the light of case study. Not only give the company and the whole retail chain industry some suggestions by the result of the research, but also expect to contribute the achievement to the retail chain industry in devoting the efforts in e-commerce of B2C. The crucial contributions of the study are: 1.Record the procedure and the process of importing e-commerce in B2C of the case company. 2.Analyze the case company in carrying out the strategic model of e-commerce so as to provide some references to the practical and academic field. 3.Probe the consideration and the intention of the case company to terminate and transfer the shopping network.

The Convenience Store Industry in Taiwan is booming. The Asian island-nation has become the most densely populated country in terms of convenient stores in the world. Sales from the Convenience Store Industry account for more than 26% of the whole country’s retail sales, second only to department stores. These numbers have continued to grow as demonstrated by total sales figures reaching NTD$ 295 billion by the end of 2015. Taipei City, the country’s capital, is renowned for its convenient way of life. The broad range of services offered by convenience stores has contributed to the overall convenience of living in Taiwan, allowing customers to have a one-stop shop for paying electricity, water, telephone, internet, and gas bills, as well as photocopying, event ticketing, and even package reception. Taiwanese consumers have been accustomed to a very high access to convenience, but oddly enough, convenience stores in Taiwan have still not incorporated the service that takes convenience to another level: being able to shop from the comfort of your own home, office, or wherever you may be, and receiving your products almost instantly at your location, at a competitive price. The Delivery Service Industry in Taiwan is still in its very early stages of development, almost uniquely sticking to the delivery of groceries from high-end supermarket and department store franchises. New start-ups providing professional grocery shopping services have also entered the Taiwanese market in recent years, providing a new alternative to the supermarket and department store delivery service. In any case, the delivery of the groceries can take anywhere from 1-48 hours. 快快intends to provide the consumer in the major metropolitan areas of Taiwan with the option of purchasing a wide range of high-quality fast-moving consumer goods from the comfort of wherever their location may be, even if it doesn’t have an address – including sidewalks or parks – and receiving it within 30 minutes or less at a competitive price, with no minimum purchase order amount or hidden fees, 24 hours a day, 365 days a year. By doing so, 快快will imprint a new meaning to the word convenience, allowing customers to more effectively manage and enjoy the single most valuable resource in every person’s life - time.

This analysis shows the possibility of implementing a Convenience Store (CVS) Chain Business in an emerging market in Latin America: Peru. Even though the international financial crisis that started in 2007, and affected the whole economic world, this type of business has demonstrated that some services can do well based on its own competitive advantage that focus on the customer needs. Modern cities, with millions of inhabitants suffer from traffic jams, insecurity, lack of time, long distances to go from one place to another, etc. The convenience of providing different types of products and services and the good location that the stores should have are key elements for the success of the CVS business. Dividing the analysis into 4 main categories: Commercial, Operational, Organizational and Financial, this project shows that there is still a market niche to consider in an almost 9 million people city like Lima that only hosts a little more than 200 of such a places located in gas stations. The analysis proposed to open two types of places: Internal and External, in order to satisfy the unsatisfied demand that already exists and cover all the possible best locations in town, before international big chains enter there. In the long run, the idea is to replicate the experience in other big cities around the Latin America region that are still empty of such business model.