Na aviação, os procedimentos para situações anormais e de emergência, geralmente organizados em checklists compilados no Quick Reference Handbook (QRH), são elaborados e revisados como mecanismos de controle organizacional. Esta abordagem, no entanto, tem mostrado limitações em servir como solução para todos os tipos de situações, principalmente para problemas não estruturados. Neste cenário, o conceito ‘procedimentos como recursos para a ação’ tem sido visto como uma abordagem alternativa, embora tenha sido desenvolvida apenas de forma incipiente. Assim, o objetivo geral desta tese foi propor um protocolo para revisão dos procedimentos disponíveis em cockpits de aviões comerciais como apoio aos pilotos durante a gestão de anomalia. Para atingir o objetivo, a pesquisa adotou a Design Science Research e foi dividida em quatro etapas: compressão do problema, sugestão e desenvolvimento, avaliação e conclusão. Um estudo etnográfico cognitivo conduzido em uma companhia aérea brasileira propiciou melhor entendimento do problema por meio de observações participantes, entrevistas retrospectivas, entrevistas em grupo, dados secundários e documentos técnicos. Os resultados mostraram como fatores contextuais fora do escopo do QRH geraram demandas extras e requereram estratégias de adaptação dos sistemas cognitivos correlacionados. Fragmentos do QRH e de recursos adicionais foram intercalados para apoiar essas estratégias. As sugestões de melhorias envolveram a reorganização do QRH, dos checklists e dos recursos adicionais, a fim de melhor apoiar o reconhecimento de anomalias, o diagnóstico de problemas e o curso de ação. As sete etapas do protocolo foram desenvolvidas com base nos princípios teóricos e empíricos derivados do estudo e, em seguida, o protocolo foi avaliado de acordo com cinco critérios. Enquanto o artefato teve um bom desempenho em dois critérios, três deles revelaram a necessidade de ajustes, que podem ser superados com novas aplicações em diferentes contextos. Em conclusão, o estudo atingiu os objetivos geral e específicos, contribuiu para a classe de problemas ao operacionalizar o conceito ‘procedimentos como recursos para a ação’ e contribuiu para solucionar o problema prático ao proporcionar um artefato para ajudar as companhias aéreas a revisar seus procedimentos e outros recursos de modo a melhor apoiar os pilotos na gestão de anomalias. / In aviation, procedures for abnormal and emergency situations, generally organized in checklists compiled in the Quick Reference Handbook (QRH), are designed and redesigned as mechanisms of organizational control. This approach, however, has shown some drawbacks as a solution for any situation, specially for unstructured problems. In this scenario, the concept ‘procedures and resources for action’ has been seen as an alternative approach, although it has been incipiently developed. Thus, the general objective of this thesis was to propose a protocol for redesigning the procedures available in commercial aircraft cockpits as means of supporting pilots during anomaly management. To achieve the objective, the research adopted the Design Science Research approach and was divided into four stages: awareness of the problem, suggestion and development, evaluation and conclusion. A cognitive ethnographic study conducted in a Brazilian airline provided better understanding of the problem through participant observations, retrospective interviews, group interviews, secondary data and technical documents as sources of data. The results showed how contextual factors beyond the QRH scope generated extra demands and required adaptive strategies from the joint cognitive systems. Fragments from the QRH and from additional resources were interleaved to support these strategies. The design implications involved the reorganization of the QRH, the checklist and the additional resources in order to better support the anomaly recognition, the problem diagnosis and the course of action. The seven steps of the protocol were developed based on the theoretical and empirical principles derived from the study and, then, the protocol was evaluated according to five criteria. While the artefact performed well in two criteria, in three of them revealed opportunities of improvement, which can be overcame with more applications in different settings. In conclusion, the study achieved general and specifics objectives, contributed to the class of problems by operationalizing the concept ‘procedures as resources for action’ and contributed to solve the practical problem by providing an artefact that help airlines to redesign procedures and other resources in order to better support pilots during anomaly management.

Submitted by PPG Administra??o e Neg?cios (ppgad@pucrs.br) on 2018-10-31T17:22:35Z No. of bitstreams: 1 JOSIANE_BRIETZKE_PORTO_TES.pdf: 2215776 bytes, checksum: fc5d237ed433a12756eb499883e32497 (MD5) / Approved for entry into archive by Sheila Dias (sheila.dias@pucrs.br) on 2018-11-01T13:25:18Z (GMT) No. of bitstreams: 1 JOSIANE_BRIETZKE_PORTO_TES.pdf: 2215776 bytes, checksum: fc5d237ed433a12756eb499883e32497 (MD5) / Made available in DSpace on 2018-11-01T13:33:16Z (GMT). No. of bitstreams: 1 JOSIANE_BRIETZKE_PORTO_TES.pdf: 2215776 bytes, checksum: fc5d237ed433a12756eb499883e32497 (MD5) Previous issue date: 2018-08-30 / Coordena??o de Aperfei?oamento de Pessoal de N?vel Superior - CAPES / Smart city is an approach to managing and coping with urban challenges in search for innovative solutions leading to better quality of life and sustainability in cities. Several initiatives have been undertaken, with a significant worldwide growth trend in the coming years. Such initiatives, however, may require non-trivial public investment, and failures resulting from them can have important consequences such as monetary loss, loss of reputation, reduced confidence and lack of public value. This research aims at setting a methodology in smart cities composed of a reference model and an assessment method from the Public Value perspective. These artifacts were evaluated based on the perception of 23 representatives of the Quadruple Helix (government, industry, university and citizens) and on the results of the applicability in practice, through an initial pilot evaluation, in the city of Nova Santa Rita. It follows Design Science as its epistemological paradigm and Design Science Research as its method, uniting theoretical and methodological rigor as well as practical utility for society. The results showed that the artifacts developed in this research can help in the design and assessment of smart cities in a gradual way, bringing together best practices considered intelligent and that allow for the expansion and/or generation of Public Value, consisting of a prescriptive scientific contribution. Among the contributions are the protocol, contingency and construction heuristics, which detail how these artifacts were rigorously designed and developed, under the Design Science paradigm, to solve the problem identified in this research. They are specific and useful knowledge, generated from this research, aimed at the practice and resolution of real problem, and can be used for future evolutions of the artifacts developed in the research and/or design of new artifacts, in different contexts and classes of problems. / Smart city corresponde a uma abordagem para gerenciamento e enfrentamento de desafios urbanos, em busca de solu??es inovadoras para melhor qualidade de vida e sustentabilidade nas cidades. Em raz?o disso, diversas iniciativas v?m sendo feitas, com tend?ncia de crescimento significativo nos pr?ximos anos, em ?mbito mundial. Entretanto, tais iniciativas podem requerer investimentos p?blicos n?o triviais e falhas podem ter consequ?ncias importantes como perda monet?ria, preju?zo em rela??o ? reputa??o, redu??o de confian?a e aus?ncia de valor p?blico para as partes interessadas. Este trabalho desenvolveu uma metodologia em smart cities, sob a perspectiva de Valor P?blico, composta por um modelo de refer?ncia e um m?todo de avalia??o, avaliados com base na percep??o de 23 representantes da Qu?drupla H?lice (governo, ind?stria, universidade e cidad?os) e nos resultados da aplicabilidade na pr?tica, por meio de uma primeira avalia??o piloto, na cidade ga?cha de Nova Santa Rita. Adota Design Science como paradigma epistemol?gico e Design Science Research como m?todo de pesquisa, unindo rigor te?rico-metodol?gico e utilidade pr?tica para a sociedade. Os resultados mostraram que os artefatos desenvolvidos nessa pesquisa podem ajudar na concep??o e na avalia??o de smart cities de um modo gradual, reunindo melhores pr?ticas consideradas inteligentes, que possibilitam amplia??o e/ou gera??o de Valor P?blico, consistindo numa contribui??o cient?fica de car?ter prescritivo. Entre as contribui??es t?m-se tamb?m o protocolo, as heur?sticas contingenciais e de constru??o, que detalham como esses artefatos foram projetados e desenvolvidos com rigor, sob o paradigma de Design Science, para a resolu??o do problema identificado nessa pesquisa. Constituem conhecimento espec?fico e ?til, gerado a partir da pesquisa, voltado ? pr?tica e ? resolu??o de um problema real, podendo ser usado para futuras evolu??es dos artefatos desenvolvidos na pesquisa e/ou no projeto de novos artefatos, em diferentes contextos e classes de problemas.

Managing projects in an organization, especially a project-oriented organization, is a challenging task. Project data has a large volume and is complex to manage. It is different from managing a single project, because one needs to integrate and synthesize information from multiple projects and multiple perspectives for high-level strategic business decisions, such as aligning projects with business objectives, balancing investment and expected return, and allocating resources. Current methods and tools either do not well integrate multiple aspects or are not intuitive and easy to use for managers and executives. In this dissertation project, a multidimensional and visual exploration approach was designed and evaluated to provide a unique and intuitive option to support decision making in project portfolio management. The research followed a general design science research methodology involving phases of awareness of problem, suggestion, development, evaluation and conclusion. The approach was implemented into a software system using a prototyping method and was evaluated through user interviews. The evaluation result demonstrates the utility and ease-of-use of the approach, and confirms design objectives. The research brings a new perspective and provides a new decision support tool for project portfolio management. It also contributes to the design knowledge of visual exploration systems for business portfolio management by theorizing the system.

Submitted by PPG Administra??o e Neg?cios (ppgad@pucrs.br) on 2018-11-20T19:28:09Z No. of bitstreams: 1 JOSIANE_BRIETZKE_PORTO_TES.pdf: 2215776 bytes, checksum: fc5d237ed433a12756eb499883e32497 (MD5) / Approved for entry into archive by Sheila Dias (sheila.dias@pucrs.br) on 2018-11-21T12:12:51Z (GMT) No. of bitstreams: 1 JOSIANE_BRIETZKE_PORTO_TES.pdf: 2215776 bytes, checksum: fc5d237ed433a12756eb499883e32497 (MD5) / Made available in DSpace on 2018-11-21T12:20:25Z (GMT). No. of bitstreams: 1 JOSIANE_BRIETZKE_PORTO_TES.pdf: 2215776 bytes, checksum: fc5d237ed433a12756eb499883e32497 (MD5) Previous issue date: 2018-08-30 / Coordena??o de Aperfei?oamento de Pessoal de N?vel Superior - CAPES / Smart city is an approach to managing and coping with urban challenges in search for innovative solutions leading to better quality of life and sustainability in cities. Several initiatives have been undertaken, with a significant worldwide growth trend in the coming years. Such initiatives, however, may require non-trivial public investment, and failures resulting from them can have important consequences such as monetary loss, loss of reputation, reduced confidence and lack of public value. This research aims at setting a methodology in smart cities composed of a reference model and an assessment method from the Public Value perspective. These artifacts were evaluated based on the perception of 23 representatives of the Quadruple Helix (government, industry, university and citizens) and on the results of the applicability in practice, through an initial pilot evaluation, in the city of Nova Santa Rita. It follows Design Science as its epistemological paradigm and Design Science Research as its method, uniting theoretical and methodological rigor as well as practical utility for society. The results showed that the artifacts developed in this research can help in the design and assessment of smart cities in a gradual way, bringing together best practices considered intelligent and that allow for the expansion and/or generation of Public Value, consisting of a prescriptive scientific contribution. Among the contributions are the protocol, contingency and construction heuristics, which detail how these artifacts were rigorously designed and developed, under the Design Science paradigm, to solve the problem identified in this research. They are specific and useful knowledge, generated from this research, aimed at the practice and resolution of real problem, and can be used for future evolutions of the artifacts developed in the research and/or design of new artifacts, in different contexts and classes of problems. / Smart city corresponde a uma abordagem para gerenciamento e enfrentamento de desafios urbanos, em busca de solu??es inovadoras para melhor qualidade de vida e sustentabilidade nas cidades. Em raz?o disso, diversas iniciativas v?m sendo feitas, com tend?ncia de crescimento significativo nos pr?ximos anos, em ?mbito mundial. Entretanto, tais iniciativas podem requerer investimentos p?blicos n?o triviais e falhas podem ter consequ?ncias importantes como perda monet?ria, preju?zo em rela??o ? reputa??o, redu??o de confian?a e aus?ncia de valor p?blico para as partes interessadas. Este trabalho desenvolveu uma metodologia em smart cities, sob a perspectiva de Valor P?blico, composta por um modelo de refer?ncia e um m?todo de avalia??o, avaliados com base na percep??o de 23 representantes da Qu?drupla H?lice (governo, ind?stria, universidade e cidad?os) e nos resultados da aplicabilidade na pr?tica, por meio de uma primeira avalia??o piloto, na cidade ga?cha de Nova Santa Rita. Adota Design Science como paradigma epistemol?gico e Design Science Research como m?todo de pesquisa, unindo rigor te?rico-metodol?gico e utilidade pr?tica para a sociedade. Os resultados mostraram que os artefatos desenvolvidos nessa pesquisa podem ajudar na concep??o e na avalia??o de smart cities de um modo gradual, reunindo melhores pr?ticas consideradas inteligentes, que possibilitam amplia??o e/ou gera??o de Valor P?blico, consistindo numa contribui??o cient?fica de car?ter prescritivo. Entre as contribui??es t?m-se tamb?m o protocolo, as heur?sticas contingenciais e de constru??o, que detalham como esses artefatos foram projetados e desenvolvidos com rigor, sob o paradigma de Design Science, para a resolu??o do problema identificado nessa pesquisa. Constituem conhecimento espec?fico e ?til, gerado a partir da pesquisa, voltado ? pr?tica e ? resolu??o de um problema real, podendo ser usado para futuras evolu??es dos artefatos desenvolvidos na pesquisa e/ou no projeto de novos artefatos, em diferentes contextos e classes de problemas.

Na aviação, os procedimentos para situações anormais e de emergência, geralmente organizados em checklists compilados no Quick Reference Handbook (QRH), são elaborados e revisados como mecanismos de controle organizacional. Esta abordagem, no entanto, tem mostrado limitações em servir como solução para todos os tipos de situações, principalmente para problemas não estruturados. Neste cenário, o conceito ‘procedimentos como recursos para a ação’ tem sido visto como uma abordagem alternativa, embora tenha sido desenvolvida apenas de forma incipiente. Assim, o objetivo geral desta tese foi propor um protocolo para revisão dos procedimentos disponíveis em cockpits de aviões comerciais como apoio aos pilotos durante a gestão de anomalia. Para atingir o objetivo, a pesquisa adotou a Design Science Research e foi dividida em quatro etapas: compressão do problema, sugestão e desenvolvimento, avaliação e conclusão. Um estudo etnográfico cognitivo conduzido em uma companhia aérea brasileira propiciou melhor entendimento do problema por meio de observações participantes, entrevistas retrospectivas, entrevistas em grupo, dados secundários e documentos técnicos. Os resultados mostraram como fatores contextuais fora do escopo do QRH geraram demandas extras e requereram estratégias de adaptação dos sistemas cognitivos correlacionados. Fragmentos do QRH e de recursos adicionais foram intercalados para apoiar essas estratégias. As sugestões de melhorias envolveram a reorganização do QRH, dos checklists e dos recursos adicionais, a fim de melhor apoiar o reconhecimento de anomalias, o diagnóstico de problemas e o curso de ação. As sete etapas do protocolo foram desenvolvidas com base nos princípios teóricos e empíricos derivados do estudo e, em seguida, o protocolo foi avaliado de acordo com cinco critérios. Enquanto o artefato teve um bom desempenho em dois critérios, três deles revelaram a necessidade de ajustes, que podem ser superados com novas aplicações em diferentes contextos. Em conclusão, o estudo atingiu os objetivos geral e específicos, contribuiu para a classe de problemas ao operacionalizar o conceito ‘procedimentos como recursos para a ação’ e contribuiu para solucionar o problema prático ao proporcionar um artefato para ajudar as companhias aéreas a revisar seus procedimentos e outros recursos de modo a melhor apoiar os pilotos na gestão de anomalias. / In aviation, procedures for abnormal and emergency situations, generally organized in checklists compiled in the Quick Reference Handbook (QRH), are designed and redesigned as mechanisms of organizational control. This approach, however, has shown some drawbacks as a solution for any situation, specially for unstructured problems. In this scenario, the concept ‘procedures and resources for action’ has been seen as an alternative approach, although it has been incipiently developed. Thus, the general objective of this thesis was to propose a protocol for redesigning the procedures available in commercial aircraft cockpits as means of supporting pilots during anomaly management. To achieve the objective, the research adopted the Design Science Research approach and was divided into four stages: awareness of the problem, suggestion and development, evaluation and conclusion. A cognitive ethnographic study conducted in a Brazilian airline provided better understanding of the problem through participant observations, retrospective interviews, group interviews, secondary data and technical documents as sources of data. The results showed how contextual factors beyond the QRH scope generated extra demands and required adaptive strategies from the joint cognitive systems. Fragments from the QRH and from additional resources were interleaved to support these strategies. The design implications involved the reorganization of the QRH, the checklist and the additional resources in order to better support the anomaly recognition, the problem diagnosis and the course of action. The seven steps of the protocol were developed based on the theoretical and empirical principles derived from the study and, then, the protocol was evaluated according to five criteria. While the artefact performed well in two criteria, in three of them revealed opportunities of improvement, which can be overcame with more applications in different settings. In conclusion, the study achieved general and specifics objectives, contributed to the class of problems by operationalizing the concept ‘procedures as resources for action’ and contributed to solve the practical problem by providing an artefact that help airlines to redesign procedures and other resources in order to better support pilots during anomaly management.

Na aviação, os procedimentos para situações anormais e de emergência, geralmente organizados em checklists compilados no Quick Reference Handbook (QRH), são elaborados e revisados como mecanismos de controle organizacional. Esta abordagem, no entanto, tem mostrado limitações em servir como solução para todos os tipos de situações, principalmente para problemas não estruturados. Neste cenário, o conceito ‘procedimentos como recursos para a ação’ tem sido visto como uma abordagem alternativa, embora tenha sido desenvolvida apenas de forma incipiente. Assim, o objetivo geral desta tese foi propor um protocolo para revisão dos procedimentos disponíveis em cockpits de aviões comerciais como apoio aos pilotos durante a gestão de anomalia. Para atingir o objetivo, a pesquisa adotou a Design Science Research e foi dividida em quatro etapas: compressão do problema, sugestão e desenvolvimento, avaliação e conclusão. Um estudo etnográfico cognitivo conduzido em uma companhia aérea brasileira propiciou melhor entendimento do problema por meio de observações participantes, entrevistas retrospectivas, entrevistas em grupo, dados secundários e documentos técnicos. Os resultados mostraram como fatores contextuais fora do escopo do QRH geraram demandas extras e requereram estratégias de adaptação dos sistemas cognitivos correlacionados. Fragmentos do QRH e de recursos adicionais foram intercalados para apoiar essas estratégias. As sugestões de melhorias envolveram a reorganização do QRH, dos checklists e dos recursos adicionais, a fim de melhor apoiar o reconhecimento de anomalias, o diagnóstico de problemas e o curso de ação. As sete etapas do protocolo foram desenvolvidas com base nos princípios teóricos e empíricos derivados do estudo e, em seguida, o protocolo foi avaliado de acordo com cinco critérios. Enquanto o artefato teve um bom desempenho em dois critérios, três deles revelaram a necessidade de ajustes, que podem ser superados com novas aplicações em diferentes contextos. Em conclusão, o estudo atingiu os objetivos geral e específicos, contribuiu para a classe de problemas ao operacionalizar o conceito ‘procedimentos como recursos para a ação’ e contribuiu para solucionar o problema prático ao proporcionar um artefato para ajudar as companhias aéreas a revisar seus procedimentos e outros recursos de modo a melhor apoiar os pilotos na gestão de anomalias. / In aviation, procedures for abnormal and emergency situations, generally organized in checklists compiled in the Quick Reference Handbook (QRH), are designed and redesigned as mechanisms of organizational control. This approach, however, has shown some drawbacks as a solution for any situation, specially for unstructured problems. In this scenario, the concept ‘procedures and resources for action’ has been seen as an alternative approach, although it has been incipiently developed. Thus, the general objective of this thesis was to propose a protocol for redesigning the procedures available in commercial aircraft cockpits as means of supporting pilots during anomaly management. To achieve the objective, the research adopted the Design Science Research approach and was divided into four stages: awareness of the problem, suggestion and development, evaluation and conclusion. A cognitive ethnographic study conducted in a Brazilian airline provided better understanding of the problem through participant observations, retrospective interviews, group interviews, secondary data and technical documents as sources of data. The results showed how contextual factors beyond the QRH scope generated extra demands and required adaptive strategies from the joint cognitive systems. Fragments from the QRH and from additional resources were interleaved to support these strategies. The design implications involved the reorganization of the QRH, the checklist and the additional resources in order to better support the anomaly recognition, the problem diagnosis and the course of action. The seven steps of the protocol were developed based on the theoretical and empirical principles derived from the study and, then, the protocol was evaluated according to five criteria. While the artefact performed well in two criteria, in three of them revealed opportunities of improvement, which can be overcame with more applications in different settings. In conclusion, the study achieved general and specifics objectives, contributed to the class of problems by operationalizing the concept ‘procedures as resources for action’ and contributed to solve the practical problem by providing an artefact that help airlines to redesign procedures and other resources in order to better support pilots during anomaly management.

Submitted by Joana Azevedo (joanad@id.uff.br) on 2017-10-10T13:47:41Z No. of bitstreams: 1 DISSERT Claudio Almeida Pinheiro.pdf: 2607136 bytes, checksum: 4eb6590137f0db3422bb97235d0e8507 (MD5) / Approved for entry into archive by Biblioteca da Escola de Engenharia (bee@ndc.uff.br) on 2017-10-16T11:21:56Z (GMT) No. of bitstreams: 1 DISSERT Claudio Almeida Pinheiro.pdf: 2607136 bytes, checksum: 4eb6590137f0db3422bb97235d0e8507 (MD5) / Made available in DSpace on 2017-10-16T11:21:56Z (GMT). No. of bitstreams: 1 DISSERT Claudio Almeida Pinheiro.pdf: 2607136 bytes, checksum: 4eb6590137f0db3422bb97235d0e8507 (MD5) Previous issue date: 2017-09-05 / As incubadoras de empresas devem garantir condições favoráveis para o sucesso das empresas incubadas e pré-incubadas, diminuindo o índice de fracassos das micros e pequenas empresas, para alcançar o sucesso precisam ampliar quantitativa e qualitativamente seus resultados, de forma que os objetivos e metas sejam alcançados para um patamar de sustentabilidade do negócio. O objetivo deste estudo é propor um sistema de indicadores de desempenho que permita a Incubadora de Empresas em Tecnologia – IETEC (CEFET-RJ) atender os requisitos para a implantação e certificação do modelo CERNE 1, através do método do Design Science Research, para criar o artefato proposto, utilizando modelos conhecidos de sistemas de mensuração de desempenho de incubadoras de base tecnológica, existentes na literatura. Dentro deste contexto, com incentivo governamental foi criado pela Associação Nacional das Entidades Promotoras de Empreendimentos Inovadores (ANPROTEC) em parceria com o Serviço de Apoio às Micro e Pequenas Empresas (SEBRAE), o Centro de Referência para Apoio a Novos Empreendimentos (CERNE), com a elaboração de procedimentos padronizados para a implementação de sistemas de gestão de desempenho das empresas e da própria incubadora, utilizando de ferramentas e mecanismos adequados para a mensuração. O artefato criado é composto por (40) indicadores de desempenho que contemplam os cinco eixos norteadores do CERNE: empreendedor, tecnologia, capital, mercado e gestão. / Business incubators should ensure favorable conditions for the success of the incubated companies and pre-incubated, decreasing the rate of failures of micro and small enterprises to achieve success you need to expand your results, quantitative and qualitatively of so that the goals and objectives are achieved to a level of sustainability of the business. The objective of this study is to propose a system of performance indicators that allow the technology business incubator-IETEC (CEFET-RJ) meet the requirements for the implementation and certification of the model CORE 1, by the method of Design Science Research, to create the artifact proposed, seeking in literature known models of performance measurement systems of technology-based incubators. Within this context, with Government incentive was created by the National Association of organizations promoting Innovative Ventures (ANPROTEC) in partnership with supporting service for Micro and small enterprises (SEBRAE), the Centre of reference for supporting new Developments (CORE), with the development of standardized procedures for the implementation of performance management systems of companies and own incubator, using appropriate mechanisms and tools for measurement. The artifact created consists of (40) performance indicators covering the five axes guiding CORE: entrepreneur, technology, capital, market and management.

Submitted by Priscilla Araujo (priscilla@ibict.br) on 2016-10-10T17:32:15Z No. of bitstreams: 2 license_rdf: 0 bytes, checksum: d41d8cd98f00b204e9800998ecf8427e (MD5) DissertacaoCompleta.pdf: 6028677 bytes, checksum: 15e3af1b8f1467af4a8714535fb305a3 (MD5) / Made available in DSpace on 2016-10-10T17:32:15Z (GMT). No. of bitstreams: 2 license_rdf: 0 bytes, checksum: d41d8cd98f00b204e9800998ecf8427e (MD5) DissertacaoCompleta.pdf: 6028677 bytes, checksum: 15e3af1b8f1467af4a8714535fb305a3 (MD5) Previous issue date: 2016-06-29 / O ponto de partida da presente pesquisa está na relação entre a Ciência da Informação e o Web Design. As interseções, identificadas, estruturadas e aprofundadas através de uma pesquisa bibliográfica exploratória, permitem vislumbrar uma forte aproximação das duas áreas, e desdobram-se em discussões importantes sobre as relações entre teoria e prática, bem como entre a ciência e o projeto. A revisão de literatura permite projetar o design da informação como disciplina capaz de concentrar estudos sobre arquitetura de informação, visualização da informação e usabilidade, se valendo de métodos teórico-práticos. Na busca por um suporte metodológico que permitisse uma relação mais natural entre as áreas, levando em conta o processo de design sem abrir mão do rigor científico, emerge a Design Science como um campo científico capaz de facilitar a relação interdisciplinar que norteia essa dissertação. / The starting point of this research is the relationship between Information Science and Web Design. Intersections identified, structured and deepened through a bibliographical research, allow the glimpse of a strong approximation between the two fields, and open up important discussions about the relationship between theory and practice, as well as between science and design. The literature review allows forecasting information design as a discipline able to concentrate studies on information architecture, information visualization and usability, making use of theoretical and practical methods. In the search for a methodological support to allow a more natural relationship between areas, taking into account the design proccess without sacrificing scientific rigor, Design Science emerges as a scientific field capable of facilitating interdisciplinary relationship that guides this dissertation.

To be able to provide data collecting services to customers, service provides are required by law to design privacy policies and present their content to users as privacy notices that informs the user on privacy consequences and demonstrate that an explicit informed consent of the user has been collected before processing of the data. However, despite the increase in data collection by services and hence increase of privacy impact, yet privacy notices do not implement proper mechanisms that can assure that data subjects are well informed and their consent are provided with comprehension. The root of this problem is the fact that typically only theoretical description of what consent is and what it involves is offered by existing literature but no “practical” design guides are available for decision makers and practitioners on how to effectively integrate a targeted consent level in privacy notices. This thesis work addresses the need for explicit integration of consent in privacy notice designs by presenting the Extended Privacy Notice Design Space (XPNDS) construct that guides on explicitly incorporating different levels of consent in privacy notices. This thesis uses theories of eye movement in reading and technical references from computer vision for comprehension and attention determination to prove the feasibility of integrating higher level of consent in the design space that may guide to assured informed consent. The construct can be used by managers to communicate, practitioners to design, and regulators to analyze informed consent incorporation in privacy notice designs. Unlike most works available in the literature on consent which only provide theoretical opinion of what informed consent is, this work cast the conceptual consent guidelines in to a practical privacy notice design space to provide an XPNDS that guides to the practicality of achieving assured informed consent in privacy notices. It is the hope of the author that the XPNDS will be useful to both practitioners and academicians in incorporating informed consent in privacy notice designs to an assured level. / <p>Validerat; 20160622 (global_studentproject_submitter)</p>

In enterprises, virtual collaboration is increasingly important due to digitalization and the rising relevance of knowledge work. Product costing is an example of a business domain that is characterized by a high demand for communication, coordination, and information exchange. Time and location-based restrictions underline the necessity of computer-assisted support in collaboration. The concept of Business Domain-Specific e-Collaboration presented in this thesis is an approach to integrate IT-support for virtual cooperation directly into the core processes of particular business domains and the corresponding enterprise systems. Derived from the example of the product costing domain, design principles for Business Domain-Specific e-Collaboration illustrate how such an integration can be achieved in various business domains.