Investigación que desarrolla un modelo de estandarización y mejora de los procesos productivos en una empresa de fabricación de calcetines. El caso de estudio presentado consta con todas las etapas de investigación requeridas como son la revisión de la literatura existente a través de un marco teórico, posterior identificación de diagnóstico de situación actual, generación y validación de propuesta de solución afianzando que los resultados obtenidos son respaldados en cada uno de los escenarios propuestos. La presente propuesta de valor propone motivar la investigación en industrias de pequeña escala en el Perú y generar un abanico de soluciones a los diferentes problemas de la industria que cuentan con menores recursos. La metodología está diseñada por el autor que consiste en la propuesta de un modelo de estandarización de los procesos de producción en una empresa de fabricación de calcetines, basándose en otros casos de éxito en la aplicabilidad de las herramientas de gestión propuestas. El logro de objetivos como el tiempo de procesamiento fue reducido, así como una reducción de productos defectuosos y del tiempo improductivo logrando un mayor flujo de los procesos productos y eliminando el cuello de botella identificado. La investigación propone la generación del desarrollo de nuevas investigaciones para la estandarización de procesos en la industria de calcetines de pequeña y mediana escala. El documento arroja muchos valores para que los profesionales comprendan los impactos e importancia de la estandarización en las industrias de pequeña y mediana escala del Perú. / Research that develops a model for standardization and improvement of production processes in a sock manufacturing company. The case study presented consists of all the required research stages, such as the review of the existing literature through a theoretical framework, subsequent identification of the current situation diagnosis, generation and validation of the solution proposal, ensuring that the results obtained are supported. in each of the proposed scenarios. This value proposition proposes to motivate research in small-scale industries in Peru and to generate a range of solutions to the different problems of the industry that have fewer resources. The methodology is designed by the author, that consists of the proposal of a model for the standardization of production processes in a sock manufacturing company, a function in successful cases in the applicability of the proposed management tools. The achievement of objectives such as processing time was reduced, as well as a reduction in defective products and downtime, achieving a greater flow of product processes and eliminating the identified bottleneck. The research proposes the generation of the development of new research for the standardization of processes in the small and medium-scale socks industry. The document shows many values ​​for professionals to understand the impacts and importance of standardization in small and medium-scale industries in Peru. / Trabajo de Suficiencia Profesional

[pt] A indústria offshore vive atualmente a quarta revolução industrial que traz novos desafios para a cadeia de suprimentos e exige a implementação de paradigmas clássicos como a filosofia Lean, a fim de aumentar a eficiência e aprimorar processos, obtendo vantagens competitivas sustentáveis que são requisitos base para a transformação digital. Entretanto, ainda é limitada a aplicação do Lean no setor de transporte rodoviário e há escassez de estudos práticos sobre como o Lean Transportation (LT) pode apoiar a melhoria das operações offshore. Dessa forma, objetiva-se aplicar técnicas do LT para reduzir desperdícios no processo de transporte dedicado destinados à cadeia de suprimentos offshore de uma empresa de grande porte do setor de óleo e gás. Para isso utilizou-se uma pesquisa-ação com abordagem multimétodo por meio de scoping review, grupos focais e observação participante e aplicação de ferramentas Lean como o Value Stream Mapping (VSM) para identificar desperdícios presentes no processo e possibilidades de melhoria competitiva para a área interna de logística da empresa em análise, permitindo uma logística de transporte planejada com nível de serviço adequado às necessidades do cliente. Como produto, observou-se a redução de desperdícios principalmente nas etapas de espera de carregamento e descarregamento em transporte rodoviário dedicado por meio de um caso de intervenção real, resultando na implementação de ações de controle, automatização e aprimoramento das atividades com redução expressiva do tempo de inatividade do processo, ganho monetário de 6.300.000,00 reais por ano para a operação e produtos como questionário de benchmarking, protocolo de pesquisa-ação e ciclo PDCA que podem ser aplicados em outras empresas do mesmo segmento. Também foram identificados, qualitativamente, desperdícios associados a esforço humano e recursos digitais mal-empregados ou não implementados. / [en] The offshore industry is currently experiencing the fourth industrial revolution that brings new challenges to the supply chain and requires the implementation of classical paradigms such as Lean philosophy in order to increase efficiency and improve processes, obtaining sustainable competitive advantages that are basic requirements for digital transformation. However, the application of Lean in the trucking industry is still limited and there is a dearth of practical studies on how Lean Transportation (LT) can support the improvement of offshore operations. Thus, the objective is to apply LT techniques to reduce waste in the dedicated transportation process for the offshore supply chain of a large oil and gas company. To do so, it was used action research with a multi-method approach through scoping review, focus groups and participant observation and application of Lean tools such as Value Stream Mapping (VSM) to identify waste present in the process and possibilities of competitive improvement for the internal logistics area of the company under analysis, allowing a planned transport logistics with a level of service appropriate to customer needs. As a result, there was a reduction in waste mainly in the waiting stages of loading and unloading in dedicated road transport through a real intervention case, resulting in the implementation of control actions, automation and improvement of activities with a significant reduction in downtime of the process, monetary gain of BRL 6,300,000.00 per year for the operation and products such as a benchmarking questionnaire, action research protocol and PDCA cycle that can be applied to other companies in the same segment. We also identified, qualitatively, waste associated with human effort and digital resources misused or not implemented.

Este documento presenta el Proyecto de Comunicación para el Desarrollo “Ampay, me salvo y a toda mi familia” que aborda el problema comunicacional de la desvinculación de los vecinos y vecinas adultos de las zonas urbanas de Comas con su responsabilidad sobre las etapas de generación y segregación del manejo de residuos sólidos. Comas es uno de los distritos más contaminados de la ciudad de Lima, en el que los adultos, público objetivo del proyecto, realizan malas prácticas ambientales que afectan sus espacios públicos y privados. Es decir, no tienen conciencia ambiental, ya que su conocimiento sobre el cuidado ambiental no se ve reflejado en sus acciones; por lo que resulta relevante trabajar desde las personas para contribuir a la solución de esta problemática. A partir del desarrollo de una investigación para el diagnóstico y sus resultados, el objetivo comunicacional del proyecto es visibilizar el vínculo existente entre las malas prácticas ambientales de los vecinos y vecinas adultos de las zonas urbanas de Comas y sus consecuencias en el bienestar de su familia para lograr que realicen prácticas ambientales positivas en las etapas de generación y segregación de residuos sólidos en los espacios públicos y privados. Para lograrlo, el proyecto utiliza una metodología lúdica y familiar para incentivar la reflexión y reconocimiento de las malas prácticas y así, los vecinos y vecinas puedan aprender y realizar buenas prácticas ambientales. Así, a través de un enfoque comunicacional, se busca que los vecinos y vecinas reconozcan su rol en la problemática de manejo de residuos sólidos en su distrito, identifiquen las buenas prácticas que están a su alcance, cuenten con la información de las condiciones necesarias para realizarlas y, finalmente, realicen nuevas prácticas ambientales positivas en las etapas de generación y segregación de residuos sólidos en el espacio público y privado. / This document presents the project of Communication for Development “Ampay, me salvo y a toda mi familia” that addresses the communicational problem of the separation of adult neighbors from the urban areas of Comas with their responsibility on the stages of generation and segregation of solid waste management. Comas is one of the most polluted districts in the city of Lima, in which adults, target audience of the project, do bad environmental practices that affect their public and private spaces. That is, they have no environmental awareness, since their knowledge about environmental care is not reflected in their actions. Therefore, it is relevant to work in people’s attitudes and behaviors to contribute to the solution of this problem. The results of an investigation determined that the communicational objective of the project is to make visible the link between the bad environmental practices of the adult neighbors in the urban areas of Comas and its consequences on the well-being of their family to ensure that they carry out positive environmental practices in the stages of generation and segregation of solid waste in public and private spaces. In order to fulfill the objective, the project uses a fun and familiar methodology to encourage reflection and recognition of bad practices, so that neighbors can learn and perform good environmental practices. In this way, based on a communicational approach, the project wants neighbors to recognize their role in the problem of solid waste management in their district, to identify the good practices that are within their reach, to have the information of the necessary conditions to carry them out and finally, to perform new positive environmental practices in the stages of generation and segregation of solid waste in the public and private space.