Thesis is mainly focused on tools used for team development management in a small company, engaged in software development and providing marketing services across multiple development teams. Thesis is based on the practice of the author and its main objective is to evaluate the possibility of tools implementing to provide support to the management of development teams at AITOM. The main goal is to evaluate existing tools used and suggest a suitable solution for improving in this area. The first part of thesis defines basic related terms, the second part provides the analysis of the current situation in management of development teams at Aitom and the third part is destinated to the implementation of JIRA tool.

The goal of the diploma thesis "Upgrade of agile development support tool" is to study agile methodologies and its use in practice. Thesis is focused on the Scrum framework used by The Corporate Technology department of Siemens, s.r.o. in Brno. Furthermore the thesis analyzes and compares the most used software support tools for agile methodologies which also gives an inspiration for the upgrade of support tool used by the department of Siemens. Thesis identifies possible upgrades based on an analysis with the goal to make agile development even more effective. Results were consulted with the representative of the Siemens company and then modules for Code review and Retrospective were chosen to implement. Implementation consists even of some minor upgrades of the tool. Goals of all implemented upgrades were to save time, optimize administrative work and make development even more effective. Benefits and further upgrades are consulted at the end of the thesis.

The increase of globalization of business led to the creation of global virtual software development teams in which communication plays an important role. The lack of recent studies raises the need to investigate communication in the context of agile and the current Covid-19 pandemic. This study identifies in literature three factors present in global virtual software development teams: technology, culture, and trust. It aims to explore how they influence internal communication. A qualitative method is conducted on a case study by combining data collected from semi-structured interviews and observations. The case study is a global virtual software development team which implemented the agile Scrum methodology. The findings provide a deep understanding of the positive and negative influences of the factors on communication, including their interrelations and context. Some of the main findings are: (I) the best set up for collaboration among global team members is the combination of synchronous and asynchronous communication through technological tools, (II) cultural diversity leads to differences in the ways members communicate, (III) trust is the precondition of working collaboratively and communicating effectively, (IV) global team members need to occasionally have in-person interactions to nurture their interpersonal relations, (V) the agile Scrum methodology influences internal communication positively, (VI) each communication factor is influenced by time; thus, the theoretical framework developed for this study is updated with this addition, (VII) the Covid- 19 pandemic affects communication to a certain extent.

Nowadays, the business world is characterized by complexity since market and customer requirements are changing rapidly. Based on this assumption, providers are facing the challenge of delivering software products in shorter terms while these products remain innovative. Agile software development has a huge impact on how software is developed worldwide and promises business value in short iterations. At the same time, requirements are the base of all software products, and consequently, Requirements Engineering (RE) plays one of the most important roles in system development. Traditional techniques referring to intended data do not cover the constantly increasing demands of RE and unintended data from digital sources has amplified the need for Data-Driven Requirements Engineering (DDRE). This study contributes to Computer and System Science by providing a process to combine DDRE and traditional RE approaches in Agile software development methodologies. In this study, the researcher is trying to provide a concrete solution to the lack of an effective process to address data-driven requirements in a Scrum environment organized by regular Sprints and the purpose of it is to suggest a new method for requirements elicitation based on digital data and combine them with traditional stakeholder-driven RE in a Scrum agile environment. The method intends to assist Agile professionals to elicit requirements from digital sources in combination with intended data derived from the stakeholders without impacting the main Agile practices. The approach to conduct this study is Design Science Research (DSR) and contains five steps: Explicate Problem, Define Requirements, Design and develop Artefact, Demonstrate Artefact, and Evaluate Artefact. Literature review has been conducted to explicate the research problem and define the requirements of the artefact. Then, a process and a collaboration board have been created based on the requirements to bring DDRE and traditional RE into the Scrum environment. The researcher performed a demonstration of two illustrative cases of the usage of the proposed artefact to three Scrum professionals and three semi-structured interviews were conducted to evaluate the artefact. After the evaluation, the researcher refined and presented the final artefact that will help the public and private organizations to reduce the costs and time plan on eliciting requirements, and to increase the customers’ satisfaction. The artefact has not been applied in a real Agile environment, but Requirement Engineers and Agile team members can build on the proposed method and bring the elicitation approach of DDRE closer to the software development process.

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This thesis focuses on personal development. Describes the elements of personal development in terms of psychological, social and moral. It includes communication, assertivity and comprehensively defines the issue of the role of coaching in personal development. In the practical part of this thesis are described in details issues of personal development in the company OVB Allfinanz, a.s. The analysis is conducted by questionnaire survey. It contains results and a proposal for improving the state of personal development within the company.

The goal of the master thesis is to determine possibilities of improving of management of multicultural teams in the Service Desk department in DHL Information Services (Europe) s. r. o. The teoretical part of the thesis involves concepts of team, team development, team management practices and team communication. The practical part of the thesis focuses on verification of hypotheses through structured interviews with manager of multicultural teams in the department of Service Desk and with particular team leaders.

Philosophiae Doctor - PhD / The Student Support and Development Services (SSDS) at Further Education and Training (FET) colleges represent a holistic and systemic approach to addressing barriers to learning and development. College SSDS are based on the acknowledgement that all FET students need support and development and that, when addressing needs of the college student, it is done in a holistic, integrated, intersectional and inclusive manner. The SSDS therefore strive to develop competencies, knowledge, skills and attitudes in a systemic and holistic manner. The aim of the study was to design, implement and evaluate SSDS at the FET colleges in the Western Cape Education ..Department and to establish a Lecturer Support and Development Team (LSDT) at each FET college, which would include the following services: • student counselling services • academic development and learning support • occupational development and career guidance • life skills education and health education, and • college institutional development. Student counselling services at FET colleges aim to render comprehensive student services with a holistic developmental aspect of the student in relation to his/her social, emotional, physical and cognitive dimensions. The staff of the LSDT are the first line of contact for the troubled student. The aim of the study was to design, implement and evaluate SSDS at the FET colleges in the Western Cape Education ..Department and to establish a Lecturer Support and Development Team (LSDT) at each FET college, which would include the following services: • student counselling services • academic development and learning support • occupational development and career guidance • life skills education and health education, and • college institutional development. Academic development is aimed at the students who enter the FET sector with inadequate schooling, education and training. Orientation programmes include bridging the gap between schooling and FET education and training. Bridging programmes and remedial programmes are offered to students to compensate for their academic backlog and to accelerate their education and training up to a level suitable for FET. Within the context of academic development learning support is targeted at students experiencing learning and training barriers. This should occur within the framework of inclusive education and training at FET colleges, which is in acknowledgement of the belief that all students can learn and be trained at FET colleges. The development and support mechanisms at the college aim to offer comprehensive assistance to students who experience barriers to education and training. Occupational development and career guidance are aimed at helping the students to make informed and meaningful subject and course decisions which will enable them to enter a suitable occupation in the world of work. Occupational development is the development of appropriate skills, knowledge and competencies to keep students abreast with the fast and ever changing demands of the world of commerce and industry. The South African Qualifications Authority (SAQA) development has introduced student learnerships as a 'way of equipping students with the appropriate practical skills for a career. Life skills and health education includes the development of the well-being of students along physical, psychological, social and cognitive dimensions. The HIV/AIDS strategies are the highest priority at the FET colleges. The health promoting education and preventative measures are programmes aimed at minimising risks and giving the student coping strategies. Life skills and health education, which includes sexuality, are infused in the classroom education and training curriculum to ensure that all students are exposed to indispensable information aimed at equipping them for life in the world of work. College institutional development is the ongoing development of the college organisation where the college staff, management and community develop a systemic way of thinking about and managing change. With the clustering and amalgamation of colleges in South Africa, the transformation of the FET colleges necessitates adaptation of the individual and group systems to the development of education and training. The research commenced with a pilot study at eight technical colleges of the Western Cape Education Department (WCED). The study followed a quantitative and qualitative research method to collect data from the college, staff and students. Two questionnaires were used to do a needs analysis. The College Institution Evaluation Questionnaire was then administered to 58 colleges in South Africa and the College Student Profile questionnaire to 2175 students. The data from these questionnaires were used to construct the training programme for the student counselling, academic development and learning support, occupational development and career guidance, life skills and health education programmes which were being conducted at 18 colleges of the WCED. A Student Support and Development Evaluation Questionnaire was then used to evaluate the effectiveness and value of the SSDS programmes. During an interview the Lecture Support and Development Interviewing Schedule was used to evaluate and to determine the efficiency of the LSDT at the college.

Public procurement is described as trade in goods andservices by government agencies. Carrying out aprocurement of information systems according to atraditional purchasing process is challenging if the intendedsystem is extensive or complex, as many requirements andother documentation are needed for a supplier to be able tocarry out the assignment. This makes it challenging forsuppliers to deliver a product that meets the customer'sexpectations and is one of the reasons why many public ITprojects fail today.System development has been conducted as standardaccording to an agile development process for many years.To be able to apply the agile way of working in systemdevelopment work in the public sector, a new way ofprocuring is required. This is done by describing whichimpact goals the business wants the system to satisfy andthen sets requirements for the development team that willcarry out the work, instead of setting requirements for thesystem.The knowledge gap identified and which the study aimed toinvestigate was how agile development teams should beevaluated, so that it is ensured that the supplier who winsthe procurement is also the development team that candeliver the most cost-effective solution for the contractingauthority.A qualitative study has been carried out, which was basedon a literature review to map the current state of knowledgein the field and to create a theoretical basis to start from. Theempirical material has been collected by conducting eightsemi-structured interviews with respondents from thecustomer and supplier side in public procurement of agiledevelopment teams. The collected material has beenanalysed to map success factors in evaluating agiledevelopment teams in public procurement.The study resulted in five success factors that were identifiedas important to consider when evaluating agile developmentteams, these are clear impact goals, mature organization,competence in the agile working methods, evaluation of softfactors and a clear project plan. By identifying and ensuringthese factors during the evaluation phase in publicprocurement, the contracting authority can procure thesupplier that best meets their expectations. / Offentlig upphandling beskrivs som handel av varor ochtjänster av statliga verksamheter. Att genomföra enupphandling av informationssystem enligt en traditionellinköpsprocess är utmanande om det påtänkta systemet äromfattande eller komplext eftersom det behövs en stormängd krav och annan dokumentation för att en leverantörska kunna genomföra uppdraget. Detta gör det utmanandeför leverantörer att leverera en produkt som motsvararbeställarens förväntningar och är en av anledningarna till attmånga offentliga IT-projekt misslyckas idag.Systemutveckling bedrivs som standard enligt en agilutvecklingsprocess sedan många år tillbaka. För att kunnatillämpa det agila arbetssättet vid systemutvecklingsarbeteninom offentliga sektorn så krävs ett nytt sätt att upphandla.Detta görs genom att beskriva vilka effektmål verksamhetenvill att systemet ska tillfredsställa och sedan kravställskompetenser på det utvecklingsteam som ska genomföraarbetet, i stället för att ställa krav på systemet.Den kunskapslucka som identifierats och som studien syftatatt undersöka var hur agila utvecklingsteam bör utvärderas,så att det säkerställs att den leverantör som vinnerupphandlingen också är det utvecklingsteam som harförmågan att leverera den mest kostnadseffektiva lösningenför den upphandlande myndigheten.En kvalitativ studie har genomförts, som utgått från enlitteraturgranskning för att kartlägga det aktuellakunskapsläget inom området och för att skapa en teoretiskgrund att utgå från. Det empiriska materialet har samlats ingenom att genomföra åtta semistrukturerade intervjuer medrespondenter från beställar- och leverantörssidan vidoffentlig upphandling av agila utvecklingsteam. Detinsamlade materialet har analyserats för att kartläggaframgångsfaktorer vid utvärdering av agila utvecklingsteamvid offentlig upphandling.Studien resulterade i fem framgångsfaktorer somidentifierats som viktiga att beakta vid utvärdering av agilautvecklingsteam, dessa är tydliga effektmål, mogenorganisation, kompetens inom de agila arbetssättet,utvärdering av mjuka faktorer och tydlig projektplan.Genom att kartlägga och säkerställa dessa faktorer underutvärderingsfasen inom offentlig upphandling, kan denupphandlande myndigheten upphandla den leverantör sommotsvarar deras förväntningar på bäst sätt.

In rapidly changing environments organization and management theories have to consider more flexible approaches to match the demands (1) (2). Agile methods attempt to enable flexible efficient ways of working in team structures (1). In this thesis we empirically study a model from a constructivist approach in an attempt to contribute to knowledge on the eternal problem of people working efficiently in the structure of teams. Social processes are argued to have a major impact on the general application of agile methods (3). However, the practitioners of agile methods tend to focus more on the physical and technical infrastructure as enablers of successful teamwork rather than the social processes of team development (4). Hence, without knowing how the social processes of a team affects the usage of agile methods for team development, an organization is at risk of becoming less efficient over time without realizing why (5) (6).Therefore it is essential to study how an agile method for team development affects and influences the social processes within a team in order to understand how it can be used for efficient teamwork. The purpose of this thesis was to study how an agile method for team development can aid a software development team to improve their way of working. We empirically tested a team-level workshop-based agile method for team development, SHC, in a case study at the Swedish Police Authority IT Department. This included 14 focus group sessions with seven development teams. We posed the following main research question to fulfill the purpose of the study: how can the use of an agile method for team development help software development teams improve theirway of working? We conclude that there are several ways in which an agile method for team development can help teams improve their way of working, and that these depend on the unique social processes within each team. The purpose of the study was fulfilled by the findings of how an agile method can serve teams in different stages of team development by fulfilling different purposes, how it can assist a team in taking action, as well as the potential it has to enable Shared Leadership. / I snabbt föränderliga miljöer måste organisations-och management-teorier ta hänsyn till mer flexibla angreppssätt för att möta kraven (1) (2). Agila metoder har som mål att möjliggöra flexibla och effektiva arbetssätt i teamstrukturer (1). I denna uppsats studerar vi empiriskt en modell ur ett konstruktivistiskt perspektiv i ett försök att bidra till kunskapen om det eviga problemet i att arbeta effektivt i teamstrukturer. Sociala processer anses ha en stor påverkan på den generella appliceringen av agila metoder (3). Utövare av agila metoder tenderar dock att fokusera mer på den fysiska och tekniska infrastrukturen som mögliggörare för effektivt teamwork snarare än de sociala processerna kring teamutveckling (4). Om en organisation alltså inte vet hur de sociala processerna hos ett team påverkar användandet av en agil metod så riskerar organisationen att bli mindre effektiv över tid utan att inse varför (5) (6). Därför är det essentiellt att studera hur en agil metod för teamutveckling påverkar och influerar de sociala processerna inom ett team, för att förstå hur metoden kan användas  för effektivt teamarbete. Syftet med denna uppsats var att studera hur en agil metod för teamutveckling kan hjälpa ett mjukvaruutvecklingsteam att förbättra sitt arbetssätt. Empiriskt testade vi en workshop-baserad agil metod på team-nivå, SHC, i en fallstudie på Polismyndighetens IT-avdelning. Denna inkluderade 14 fokusgruppsessioner med 7 olika utvecklingsteam. Vi ställde följande huvudsakliga forskningsfråga: hur kan användandet av en agil metod för teamutveckling hjälpa mjukvaruutvecklingsteam att förbättra sitt arbetssätt? Vi nådde slutsatsen att det finns flera sätt som en agil metod för teamutveckling kan hjälpa team att förbättra sitt arbetssätt, och att dessa sätt beror på de unika sociala processerna inom teamet. Syftet med studien uppfylldes av slutsatserna kring hur en agil metod kan stödja team i olika stadier av teamutveckling genom att fylla olika syften, hur en agil metod kan stödja ett team i att agera, samt potentialen metoden har i att möjliggöra delat ledarskap.