In 2011, a team of senior engineering students at Utah State University, in connection with the university’s Center for Persons with Disabilities, designed and prototyped an assistive technician creeper. Building on successful features and resolving issues discovered in design validation testing of the initial prototype, this thesis includes the refined development of a fully assistive technician creeper with emphasis on improvement of kinematic functionality, overall manufacturability, and integration of system safety features. The final design solution is a creeper that transforms a user bi-directionally between the seated position, and a maneuverable supine position, while requiring only simple manual actuation. New design requirements were established including specifications for user height, weight, and body mass distribution, driven by census and medical data suitable for 95% of individuals. Using 3D modeling software, an iterative design approach was used in conjunction with kinematic, and structural analyses, to generate an improved feature set that can be easily manufactured and assembled. Of particular interest is the modification to the kinematic system, which produces multiple single-degree-of-freedom kinematic motions from a single multi-degree-of-freedom kinematic mechanism. This promotes the use of a single motor to produce separate motions for adjusting upper body inclination, and raising the seat surface. The revised design adheres to principles of design for manufacturability and assembly, by using common economical manufacturing processes, minimizing part asymmetry and maximizing part reuse. Employment of engineering analyses, including kinematic, finite element, and failure modes and effects analyses quantified design validation and risk mitigation. Static force analysis and computations of fatigue and life expectancy of critical components supplement the analysis set. Analysis suggests all structural components were designed to meet a safety factor of 3.0 or better. This combined with the addition of safety features and system protection redundancies provide confidence in structural integrity and system reliability. This creeper will contribute to the world of assistive technologies by providing new mobility opportunities, improving the quality of life of individuals with certain physical disabilities. It is also well suited for users of all abilities and has potential to become a premium creeper for professionals.

Parker Hannifin QCDE aim to eliminate as much wasted time, materials and resources as achievable by implementing Design for Manufacturing and Assembly principles into a modified version of their Product Development Process. The modified Product Development Process was developed within this project with the objective of aiding the company to remain competitive within their field, as well as continue to efficiently develop and produce high quality products.   A literature study was performed to gain a greater understanding of the multiple Design for Excellence methods and their possibilities to enhance the Product Development Process at Parker Hannifin QCDE. The literature study included various sources such as academic books and scientific articles.   An empirical study was conducted and the use of the current Internal Product Development Process was evaluated in conjunction with a detailed evaluation of the designated coupling. An additional aspect that was explored includes an evaluation of the extent of Design for Manufacturing and Assembly that is implemented into the current Internal Product Development Process.   The Generation chapter of this thesis outlines the sequence and process implemented for generating the modified Internal Product Development Process and implementing Design for Manufacturing and Assembly. The results of this thesis project included implementing Design for Manufacturing and Assembly in the form of checklists. The multiple Design for Excellence checklists were inspired in part by the information obtained from the literature study and the authors interpretation. The finished concept has been provided to Parker Hannifin QCDE in the form of a pamphlet including instructions of how to implement the checklists into the modified Internal Product development process.   The discussion chapter within this report consists of a conclusion and deliberation regarding the methodology used within this thesis. The results obtained from this thesis have been dissected and evaluated along with implications and potential weaknesses in the work.

A indústria aeronáutica no Brasil tem se desenvolvido de modo acelerado em termos de desenvolvimento tecnológico e dos processos de fabricação aplicados. Com isso, tem se buscado melhores resultados durante o desenvolvimento do projeto e fabricação de aeronaves, visando uma melhor avaliação dos processos de fabricação, montagem, manutenção, confiabilidade e fatores humanos (ergonômicos). O intuito é aperfeiçoar a fabricação e simplificação da montagem dos conjuntos, de modo a facilitar a manufatura dos componentes que formarão o produto depois de acabado e tornar a montagem dos produtos aeronáuticos com o menor custo e da forma mais otimizada possível. Sendo assim, este trabalho visa o desenvolvimento de uma ferramenta que utiliza os conceitos de DFMA para aplicação específica no projeto e fabricação de aeronaves. O objetivo da ferramenta é auxiliar os engenheiros que atuam nas fases de desenvolvimento do avião, para que benefícios de facilidade de montagem possam ser alcançados com a utilização dos quadros de verificações. O trabalho inicia-se com a história da aviação, da indústria aeronáutica no mundo e no Brasil, e uma revisão teórica dos conceitos e princípios da metodologia DFMA. Em seguida é apresentado o ambiente da indústria aeronáutica, incluindo o processo de desenvolvimento integrado do produto, a implementação de projetos nestes segmentos e as fases de fabricação de uma aeronave. Na seqüência é apresentada a ferramenta de auxílio que foi desenvolvida em forma de quadros de análises, elaboradas com as regras e verificações a serem seguidas durante a criação do projeto, com o objetivo de consolidar os conhecimentos de manufatura e prevenir problemas futuros de montagem. Um estudo de caso é apresentado para evidenciar e comparar os resultados obtidos pela não aplicação efetiva dos conceitos da metodologia DFMA no desenvolvimento do projeto inicial, com os benefícios alcançados após a modificação do projeto baseado na aplicação dos conceitos de projeto para manufatura e utilização das tabelas. Por fim, os resultados são discutidos e a conclusão estabelecida. / Brazilian aeronautical industry has been developed faster and faster in terms of technology development and manufacturing processes. Thus, it has been planning to reach better results during the aircraft development and manufacturing phases, aiming to better evaluation of manufacturing processes, assembly, maintenance, capability and human factors (ergonomics). It is expected to improve the manufacturing and simplify the assembly to become easier the manufacturing of parts that will make the aircraft final assembly with low costs, high quality and the best optimized condition. So, the main objective of this study is to develop a guideline which uses the DFMA concepts for specific application on aircrafts design and manufacturing. The main goal of the guideline is to drive the engineers who work on aircraft development phases, about the manufacturing benefits that can be achieved when using the check list table of the guideline. This study starts with the aviation history and world and brazilian aeronautical industries and a theoretical review of the principles and concepts of the Design for Manufacturing and Assembly (DFMA) methodology. Next, the study describes the aeronautical industry environment, including the process of product integrated development, the implementation of projects in this sector and the airplane manufacturing phases. Subsequently, it has shown the guideline routine, which was developed in form of check list tables that contain rules and steps to be followed during the design creation and attempts to consolidate manufacturing knowledge and to prevent possible assemblies discrepancies. A case study is also presented to evident and makes the comparison between the results of aeronautical design that had been developed without DFMA concepts and post benefits reached after the project revision using the design for assembly concept and guideline tables. Finally, the results are discussed and the conclusion established.

A indústria aeronáutica no Brasil tem se desenvolvido de modo acelerado em termos de desenvolvimento tecnológico e dos processos de fabricação aplicados. Com isso, tem se buscado melhores resultados durante o desenvolvimento do projeto e fabricação de aeronaves, visando uma melhor avaliação dos processos de fabricação, montagem, manutenção, confiabilidade e fatores humanos (ergonômicos). O intuito é aperfeiçoar a fabricação e simplificação da montagem dos conjuntos, de modo a facilitar a manufatura dos componentes que formarão o produto depois de acabado e tornar a montagem dos produtos aeronáuticos com o menor custo e da forma mais otimizada possível. Sendo assim, este trabalho visa o desenvolvimento de uma ferramenta que utiliza os conceitos de DFMA para aplicação específica no projeto e fabricação de aeronaves. O objetivo da ferramenta é auxiliar os engenheiros que atuam nas fases de desenvolvimento do avião, para que benefícios de facilidade de montagem possam ser alcançados com a utilização dos quadros de verificações. O trabalho inicia-se com a história da aviação, da indústria aeronáutica no mundo e no Brasil, e uma revisão teórica dos conceitos e princípios da metodologia DFMA. Em seguida é apresentado o ambiente da indústria aeronáutica, incluindo o processo de desenvolvimento integrado do produto, a implementação de projetos nestes segmentos e as fases de fabricação de uma aeronave. Na seqüência é apresentada a ferramenta de auxílio que foi desenvolvida em forma de quadros de análises, elaboradas com as regras e verificações a serem seguidas durante a criação do projeto, com o objetivo de consolidar os conhecimentos de manufatura e prevenir problemas futuros de montagem. Um estudo de caso é apresentado para evidenciar e comparar os resultados obtidos pela não aplicação efetiva dos conceitos da metodologia DFMA no desenvolvimento do projeto inicial, com os benefícios alcançados após a modificação do projeto baseado na aplicação dos conceitos de projeto para manufatura e utilização das tabelas. Por fim, os resultados são discutidos e a conclusão estabelecida. / Brazilian aeronautical industry has been developed faster and faster in terms of technology development and manufacturing processes. Thus, it has been planning to reach better results during the aircraft development and manufacturing phases, aiming to better evaluation of manufacturing processes, assembly, maintenance, capability and human factors (ergonomics). It is expected to improve the manufacturing and simplify the assembly to become easier the manufacturing of parts that will make the aircraft final assembly with low costs, high quality and the best optimized condition. So, the main objective of this study is to develop a guideline which uses the DFMA concepts for specific application on aircrafts design and manufacturing. The main goal of the guideline is to drive the engineers who work on aircraft development phases, about the manufacturing benefits that can be achieved when using the check list table of the guideline. This study starts with the aviation history and world and brazilian aeronautical industries and a theoretical review of the principles and concepts of the Design for Manufacturing and Assembly (DFMA) methodology. Next, the study describes the aeronautical industry environment, including the process of product integrated development, the implementation of projects in this sector and the airplane manufacturing phases. Subsequently, it has shown the guideline routine, which was developed in form of check list tables that contain rules and steps to be followed during the design creation and attempts to consolidate manufacturing knowledge and to prevent possible assemblies discrepancies. A case study is also presented to evident and makes the comparison between the results of aeronautical design that had been developed without DFMA concepts and post benefits reached after the project revision using the design for assembly concept and guideline tables. Finally, the results are discussed and the conclusion established.

Att vara ett konkurrenskraftigt företag i dagens samhälle kräver prioritering av många områden. Med teknikens framfart blir det desto viktigare då produkters livslängder blir allt mer kortvariga. För att då bevara deras attraktion på marknaden krävs en strävan efter förbättring och en väsentlig parameter i detta är kostnader. Det finns olika strategier som fokuserar på kostnadsreducering men vissa är mer nyttjade än andra. En av de berörda är Design to Cost (DtC) och dess syfte är i huvudsak att optimera produktutveckling. Grunden ligger i att ta hänsyn till kostnad redan i en produkts designfas. I designfasen uppskattas ca 70 % utgöra livscykelkostnaderna, vilken gör den delen mest aktuell att analysera. På Valmet Karlstad har metoden uppmärksammats och det finns därför en ambition att integrera DtC i dess interna PLC-process. Företaget är ett globalt sådant och är en ledande utvecklare och leverantör inom teknologi, automation och service. Stort fokus ligger på hållbarhet och hög kvalitet. Vad som däremot är mindre prioriterat idag är kostnader. Det finns en tendens till att utföra kostnadsanalysering i en för sent skede där det är mindre påverkbart. För att bibehålla sin position och sitt positiva rykte bör därför detta förbättras. Denna rapport innehåller därför en undersökning av DtC som verktyg. En utvärdering av behovet av strategin har gjorts samt av den befintliga kunskapen på företaget. Detta har skett via analys av internt underlag, flertalet intervjuer och ett större mötesarrangemang i form av en workshop. Arbetet resulterade sedan i rekommendationer kring hur DtC kan implementeras i processen och tillämpas i den dagliga verksamheten. Även väsentliga faktorer och åtgärder lades som kan förbättra och underlätta förloppet. / Being a competitive company in today's society requires prioritization of many areas. With the advancement of technology, it becomes all the more important as the lifetimes of products become increasingly short-lived. In order to maintain their attraction in the market, an effort is needed for improvement and an important parameter in this is costs. There are various strategies that focus on cost reduction, but some are more useful than others. One of the parties involved is Design to Cost (DtC) and its purpose is primarily to optimize product development. The reason lies in taking cost into account already in a product's design phase. In the design phase, approximately 70% is estimated to be the life cycle costs, which makes the part most relevant to analyze. At Valmet Karlstad, the method has been recognized and there is therefore an ambition to integrate DTC into its internal PLC process. The company is a global one and is a leading developer and supplier in technology, automation and service. Great focus is on sustainability and high quality. What, on the other hand, is less prioritized today is costs. There is a tendency to carry out cost analysis at a late stage where it is less influential. To maintain its position and its positive reputation, this should therefore be improved. This report therefore contains a survey of DtC as a tool. An evaluation of the need for the strategy has been made as well as f the existing knowledge at the company. This has been done through analysis of internal data, several interviews and a larger meeting arrangement in the form of a workshop. The work then resulted in recommendations on how DtC can be implemented in the process and applied in the daily operations. Important factors and actions were also given that can improve and facilitate the process.

Volvo Cars Corporation (VCC) is devoted to Lean and Six Sigma, and has lately considered an imple-mentation of Design for Manufacturing and Assembly (DFMA) with the purpose of improving their product design process and production. The goal for this project work is therefore to investigate if DFMA is a beneficial method for VCC to use, how DFMA can be used and suggest a DFMA method. A literature study is performed as a starting point to understand DFMA methods and its possibilities. Scientific articles, technical books and online sources is used during the study in order to gather in-formation regarding DFMA implementations, application areas, approaches and potential risks that need to be eliminated for a successful implementation. In order to map the product development and manufacturing processes of VCC interviews are per-formed. The interviews also gathered information regarding what VCC employees thinks of DFMA and how they wish to use it. This information is compiled into a demand specification where the de-mands are weighted after importance by the interviewees. After the pre-study, three idea generation sessions is performed with three different focus groups. The generated ideas are then evaluated and classified. The remaining ideas are classified with the purpose of enabling the possibility to use a morphological chart to build whole concepts from the single ideas. Three concepts are chosen amongst the generated concepts. These concepts are then evaluated against the weighted demand specification. The concept considered most suitable is further devel-oped which resulted in a proposed DFMA method for VCC. A case study on a product is performed in order to communicate, test and evaluate the final DFMA method. The project is rounded off with discussions regarding DFMA and the suggested method from sustain-ability point of view and how to motivate usage. All results and discussions from the project are handed over to the company, enabling further research on a possible implementation of DFMA in the organization. / Volvo Cars Corporation arbetar hängivet efter metoderna Lean och Sex Sigma och har avsikt att im-plementera Design for Manufacturing and Assembly (DFMA) i syfte att förbättra deras produkt- och produktutvecklingsprocess. Målet med detta arbete är att undersöka om DFMA är en värdefull me-tod för VCC att använda och hur metoden kan tänkas användas och implementeras inom organisat-ionen. Som utgångspunkt för att förstå DFMA metoden och dess möjligheter genomförs en litteraturstudie. Under studien granskades aktuella vetenskapliga artiklar, tekniska böcker och webbkällor i syfte att samla information om DFMA-implementeringar, användningsområden, tillvägagångsätt och potenti-ella risker som behövs elimineras för en lyckad implementation av metoden. Vidare utförs intervjuer i syfte att kartlägga produktutvecklings- och tillverkningsprocessen samt samla information om hur anställda ställer sig till, och önskar använda DFMA. Denna information sammanställs sedan till en kravspecifikation där kraven i sin tur viktas av intervjuobjekten efter hur viktiga de anses vara. Tre idégenereringssessioner utförs därefter med tre olika fokusgrupper. Dessa idéer gallras sedan ut och klassificeras för att sedan kombineras med hjälp av en morfologisk tabell i syfte att bygga kon-cept av de enskilda idéerna. Tre koncept väljs ut bland de genererade koncepten. Dessa koncept utvärderas sedan mot varandra med kravspecifikationen som bedömningsskala. Det koncept som bedöms som mest lämpligt vidare-utvecklas och en föreslagen metod för VCC tas fram. För att testa och illustrera den slutgiltiga meto-den genomförs en fallstudie på en produkt. Arbetet rundas av med diskussioner kring DFMA och den föreslagna metoden ur både hållbarhets-synpunkt och motivationssynpunkt. Samtliga resultat och diskussioner överlämnas sedan till företa-get för att möjliggöra vidare undersökningar kring en eventuell implementation av DFMA. / DFMA FMEA DFM DFA Lean Produktdesign Metodutveckling

A indústria aeronáutica mundial tem se desenvolvido de modo acelerado em termos tecnológicos e de processos de fabricação aplicados. Com isso, tem se buscado melhores soluções durante o desenvolvimento do projeto e fabricação de aeronaves, visando uma melhor qualidade final dos produtos, redução dos ciclos e custos de fabricação, repetibilidade do processo (padronização), problemas com formação e reposição de mão de obra, além da garantia da competitividade da empresa no mercado global. Uma forma para se inovar tecnologicamente e tornar o negócio mais moderno, atrativo e competitivo, é sempre que possível, automatizar a produção e tornar a montagem mais barata, com mais qualidade, inovadora e da forma mais flexível possível. Sendo assim, este trabalho visa o desenvolvimento de um modelo de análise de processo que utiliza os requisitos e conceitos do DFX e Produção Enxuta, voltado para aplicação específica no desenvolvimento de projetos aeronáuticos com foco em automação da produção. O objetivo da ferramenta é auxiliar os engenheiros que atuam no desenvolvimento de projetos de aeronaves, para que os benefícios da automação na produção possam ser alcançados com a utilização do modelo de análise proposto. O trabalho inicia-se com a apresentação do ambiente da indústria aeronáutica mundial, com foco nos processos e novidades tecnológicas aplicadas nos novos produtos. Em seguida são apresentados os princípios da metodologia DFX, a revisão teórica dos conceitos de Produção Enxuta e também aplicações de Automação nos diferentes setores da indústria. Na sequencia é apresentado o modelo de análise desenvolvido em forma de fluxogramas, elaborado com as regras e plano de ações a ser executado durante o desenvolvimento, visando a automação na produção. Dois estudos de caso são apresentados para demonstrar e validar o modelo desenvolvido. Por fim, os resultados são discutidos e a conclusão estabelecida. / Worldwide Aeronautical Industry has been developed faster and faster in terms of technology and its manufacturing processes applied. Thus, it has been planning to reach better results during the aircraft development and manufacturing phases, aiming to get products with high quality, to decrease cycles times and manufacturing costs, to provide a repeatability of processes (standardization), problems with learn ship and reposition of man power and also to assure the company competitiveness in the global market. One way to innovate technologically and to become the business more modern, attractive and competitive, as always as possible is to automate the production to make it cheaper, with a high quality, innovation and with the most flexible condition. Therefore, this thesis aims to develop a model of process analysis using the requirements and concepts of DFX and Lean Manufacturing for specific application on aeronautical projects development with a focus on production automation. The main goal of the guideline is to drive the engineers who work on aircraft development phases, about the automation benefits that can be achieved when using the proposed analytical model. This study starts with the presentation of worldwide aeronautical industry environment, focusing on processes and technologies innovation applied on new products. Next, is presented the principles of DFX methodology, a theoretical review and concepts of Lean Manufacturing and also applications of Automation on new products. Subsequently, it has shown the principles of DFX methodology, theoretical review of Lean Manufacturing concepts and also applications of Automation in different industry sectors. Following is presented the model of analysis developed in form of flowcharts, drawn up the rules and actions plan to be taken during development, aiming automation in production. Two case studies are presented to demonstrate and validate the model developed. Finally, the results are discussed and the conclusion drawn.

A indústria aeronáutica mundial tem se desenvolvido de modo acelerado em termos tecnológicos e de processos de fabricação aplicados. Com isso, tem se buscado melhores soluções durante o desenvolvimento do projeto e fabricação de aeronaves, visando uma melhor qualidade final dos produtos, redução dos ciclos e custos de fabricação, repetibilidade do processo (padronização), problemas com formação e reposição de mão de obra, além da garantia da competitividade da empresa no mercado global. Uma forma para se inovar tecnologicamente e tornar o negócio mais moderno, atrativo e competitivo, é sempre que possível, automatizar a produção e tornar a montagem mais barata, com mais qualidade, inovadora e da forma mais flexível possível. Sendo assim, este trabalho visa o desenvolvimento de um modelo de análise de processo que utiliza os requisitos e conceitos do DFX e Produção Enxuta, voltado para aplicação específica no desenvolvimento de projetos aeronáuticos com foco em automação da produção. O objetivo da ferramenta é auxiliar os engenheiros que atuam no desenvolvimento de projetos de aeronaves, para que os benefícios da automação na produção possam ser alcançados com a utilização do modelo de análise proposto. O trabalho inicia-se com a apresentação do ambiente da indústria aeronáutica mundial, com foco nos processos e novidades tecnológicas aplicadas nos novos produtos. Em seguida são apresentados os princípios da metodologia DFX, a revisão teórica dos conceitos de Produção Enxuta e também aplicações de Automação nos diferentes setores da indústria. Na sequencia é apresentado o modelo de análise desenvolvido em forma de fluxogramas, elaborado com as regras e plano de ações a ser executado durante o desenvolvimento, visando a automação na produção. Dois estudos de caso são apresentados para demonstrar e validar o modelo desenvolvido. Por fim, os resultados são discutidos e a conclusão estabelecida. / Worldwide Aeronautical Industry has been developed faster and faster in terms of technology and its manufacturing processes applied. Thus, it has been planning to reach better results during the aircraft development and manufacturing phases, aiming to get products with high quality, to decrease cycles times and manufacturing costs, to provide a repeatability of processes (standardization), problems with learn ship and reposition of man power and also to assure the company competitiveness in the global market. One way to innovate technologically and to become the business more modern, attractive and competitive, as always as possible is to automate the production to make it cheaper, with a high quality, innovation and with the most flexible condition. Therefore, this thesis aims to develop a model of process analysis using the requirements and concepts of DFX and Lean Manufacturing for specific application on aeronautical projects development with a focus on production automation. The main goal of the guideline is to drive the engineers who work on aircraft development phases, about the automation benefits that can be achieved when using the proposed analytical model. This study starts with the presentation of worldwide aeronautical industry environment, focusing on processes and technologies innovation applied on new products. Next, is presented the principles of DFX methodology, a theoretical review and concepts of Lean Manufacturing and also applications of Automation on new products. Subsequently, it has shown the principles of DFX methodology, theoretical review of Lean Manufacturing concepts and also applications of Automation in different industry sectors. Following is presented the model of analysis developed in form of flowcharts, drawn up the rules and actions plan to be taken during development, aiming automation in production. Two case studies are presented to demonstrate and validate the model developed. Finally, the results are discussed and the conclusion drawn.

Examensarbetets mål är att ta fram ett konceptförslag på en snabbkoppling på uppdrag av CEJN. Rapporten redovisar de metoder som använts för att nå slutligt resultat. Utvecklad snabbkoppling syftar till en marknad för vätskekylning i datacenter. CEJN önskar ligga i framkant på den expansiva marknaden, vilket kräver att tillverkningskostnaderna för befintlig aluminiumkoppling reduceras, bland annat genom materialbyte till plast. Företaget har idag ingen plasttillverkning i huset. Genereringsarbetet baseras på förstudie i form av litteraturstudier, konkurrensanalyser delvis genom demontering av befintliga produkter på marknaden, samt användartester. Prototyper har använts för test och utvärdering i flera stadier i processen. Snabbkopplingens yttre komponenter, som även visades vara de största kostnadsbärarna, utvecklades som separata delproblem så som låsmekanism, utformning av inre o-ringsspår och sammanfogning för att tillåta montering och säkerställa spillsäkerhet. Beslutsunderlag för slutliga konceptval baserades på kostnader, användande utifrån tillverkade prototyper samt utlåtanden från externa experter inom plasttillverkning, varpå konceptval kunde utföras tillsammans med uppdragsgivande företag. Dellösningarna anpassades i ett slutligt koncept som reducerar kostnader och samtidigt uppfyller krav gällande prestanda, utseende och användbarhet. Projektet med slutligt konceptförslag föreslås ligga till grund för vidareutveckling och tester för att säkerställa den högkvalitativa produkt CEJN eftersträvar. / The objective of the Bachelor thesis is to create a concept proposal in collaboration with CEJN. This report is presenting activities involved in the development process used to obtain the final result. Referring to the expansive market for liquid cooled data centres, CEJN aims to be in the leading edge with a new quick connection coupling. This demands reduction of production costs relative their existing aluminium coupling, partly by change of material to plastics. Outsourcing is relevant as the company does not produce plastic components at set. The idea generation phase has been based on a pre-study consisting of literature studies, analyses of competing products through demolition, and user tests. Prototypes have been used for testing and evaluation throughout the process. The outer components of the quick connection coupling proved to be among the costliest details. Locking mechanism, the formation of an inner slot for seals and the junction between nipple- or coupling body and back part to allow assembly and to ensure a non-drip application, have been developed separately. Decisions for final concept selection were made with the company of commission, with data regarding costs, usage interpreted from prototypes and verdicts from external experts within plastics production. Sub solutions mentioned, were combined into a final concept which reduces costs and fulfils demands regarding performance, appearance and usability. The material from the project is propositioned to form the basis for further development and testing to ensure high product quality representing CEJN.

Detta examensarbete ämnar att undersöka samt föreslå hur kvalitetssäkring kan utföras för att införliva kundens behov och intresse till en färdig produkt som kunden vill köpa. Syftet är att skapa en fördjupad kunskapsbild kring kvalitetssäkring för företag. Utförandet sker genom en kvalitativ metodprocess i form av en fallstudie för att studera, analysera och beskriva fenomenet. Det är av intresse eftersom krav på kvalitet ständigt ökar då nya tekniska lösningar tillkommer och nya former av affärsverksamheter uppstår. Kunder kräver produkter med bättre kvalitet, lägre pris, bättre prestanda och allt detta till en ständigt minskad leveranstid. För att veta vad kunden efterfrågar och säkerställa att det uppfylls måste företag arbeta med en offensiv kvalitetsutveckling. Det gäller att företag får en förståelse av att kundtillfredsställelsen är essentiellt för alla verksamheter, inte för att försörja, sälja eller ge service utan för att uppfylla de behov som driver kunder till att göra affärer. För att kunna möjliggöra en hög kundtillfredsställelse presenteras olika metoder och verktyg som Quality Functional Deployment och Design For Manufacture and Assembly inom fyra olika områden som alla måste ha ett fungerande tvärfunktionellt samarbete. De fyra områdena är identifiering av kundbehov, designprocessen, produktionsprocessen samt verifiering av kvalitet. Under identifiering av kundbehov ges förutsättningarna för hur bra en produkt kan bli på marknaden. I designprocessen utförs de viktigaste besluten som påverkar produktens slutgiltiga pris. Produktionsprocessen innebär att på ett standardiserat sätt producera produkter som uppfyller fastställda specifikationer med små variationer. Slutligen används verifiering av kvalitet för att säkerställa att produkten uppfyller specifikationen. Efter att en teoretisk referensram och empiri presenterats i examensarbetet analyseras och diskuteras dessa för att se hur fallföretaget arbetar med kvalitetssäkring. Till sist ges slutsatser för vad fallföretaget kan förbättra i sitt arbete med att säkerställa en högre kundtillfredsställelse. / The purpose of this master thesis is to investigate and suggest how quality assurance can be accomplished and incorporated with customer needs to a product that customers want to purchase. The goal is to create a deeper understanding about quality assurance in businesses. It’s conducted by a qualitative case study to learn, analyze and describe the phenomenon. This is of interest because the requirements for quality are constantly increasing as new technology becomes available and new businesses arise. Customers require products with better quality, lower price, better performance and all this to a constantly reduced delivery time. Therefore, companies must work with a total quality management to discover customer needs and ensure that they will be fulfilled. Businesses must gain an understanding that customer satisfaction is the ultimate objective of every business: not to supply, not to sell, not to service, but to satisfy the needs that drive customers to do business. In order to enable a high customer satisfaction, different methods and tools as quality functional deployment and design for manufacture and assembly are presented within four different areas which all must have a good cross-functional cooperation. The four areas are identification of customer needs, design process, production process, and verification of quality. The identification of customer needs provides the conditions for how successful a product can be on the market. During the design process the most important decisions that affect the final price of the product is taken. The production process means that in a standard way, with minor variations, produce products that meet defined specifications. Finally, verification of quality is used to ensure that the product meet the specifications. After a theoretical framework and empirical evidence has been presented in the master thesis, an analysis and discussion is established to see how a company works with quality assurance. Finally, conclusions are presented about how companies in a similar situation can improve their efforts to ensure a higher customer satisfaction.