Orientadora: Profa. Dra. Itana Stiubiener / Dissertação (mestrado) - Universidade Federal do ABC, Programa de Pós-Graduação em Engenharia da Informação, 2015. / O grande avanço da Internet tornou possível que estudantes tivessem acesso à informação e conteúdos de aprendizagem independente de sua localização geográfica. Para potencializar essa mudança de paradigmas na educação surgiram aplicações educacionais em dispositivos móveis, nas quais o estudante pode ter acesso à informação em qualquer lugar e a qualquer hora. Assim, este trabalho tem por objetivo investigar se o uso de dispositivos móveis propicia melhorias da difusão da informação dos Ambientes Virtuais de Aprendizagem (AVA), e propor uma ferramenta que se trata de um aplicativo desenvolvido para dispositivos móveis, a qual utiliza alerta de notificações de novas informações que ocorrem no AVA para deixar o aluno ciente de novidades. A ferramenta é atrelada ao simulador AVA, um sistema desenvolvido que simula um Ambiente Virtual de Aprendizagem, e instalada no dispositivo móvel de um usuário. Para teste e validação da solução proposta foi feito um experimento com alunos de graduação de uma instituição de ensino superior. Constatou-se uma alta aceitação por parte dos alunos, a maioria afirmou que a ferramenta melhora a difusão da informação no ambiente virtual e também acreditam que todos os AVAs deveriam possuir um aplicativo para dispositivo móvel incorporado ao sistema. Verificou-se que a solução proposta ajuda estudantes a otimizarem seu tempo de busca de novas informações, sem a necessidade do uso de um desktop ou lugar específico para acessar as informações do AVA, contribuindo para que a informação chegue aos estudantes de forma mais rápida e otimizando o tempo de acesso ao AVA. / The breakthrough of the Internet made it possible for students to have access to information and learning content independent of location. To leverage this paradigm shift in education emerged educational applications on mobile devices, in which the student may have access to information anywhere and anytime. So, this study aims to investigate whether the use of mobile devices provide improvements in the dissemination of information on Learning Management System (LMS), and propose a tool that it is an application designed for mobile devices, which uses notifications alert of new information occurring in the LMS to make the student aware of updates, the tool will be linked to LMS simulator, a system developed that simulates a Learning Management System, and installed on the user's mobile device. For testing and validation of the proposed solution has made an experiment with undergraduate students in a higher education institution. It was found high acceptance by the students, the majority found that the tool improves the dissemination of information in the virtual environment and also believe that all LMS should have an application for mobile device built into the system. This solution benefits students to optimize their search time new information without the need of using a desktop or a specific place to access the LMS information, contributing to that information reaches students more quickly and the time to access the LMS also be optimized.

M.Bibl. / Please refer to full text to view abstract

M. Inf. / It has become increasingly difficult for end-users to locate, select and organise information published via the World Wide Web. This is largely due to the scattered nature of the Web and its ever-increasing use as publishing infrastructure. More scholarly information is also being published in multimedia format through the Web. Throughout the years, current awareness services and later Selective Dissemination of Information (SDI) have provided the means for scholars to keep abreast of the literature in print sources. Today such information is also published via the Web, hence scholars need to have a mechanism to keep abreast of the information published in digital format. Research was conducted to investigate guidelines scholars could use to stay abreast of new Web content. The investigation employed both a literature survey and an empirical method of collecting research data. The literature survey was conducted to establish trends in current awareness services and SDI, the use of the Web for disseminating and retrieving digital information, the impact of the Web on the scholarly communication process and current methods for keeping up to date with Web content. Empirical research in the form of structured interviews was executed to establish the needs of scholars regarding the spectrum of current awareness services that provide Web-based sources. The findings obtained from structured interviews and by means of the literature survey were used to develop a set of guidelines scholars could use to stay abreast of information published via the Web.

Estudo sobre a representação documentária da informação estatística. A partir do reconhecimento dessa informação como representação de realidades sociais, identificam-se as suas especificidades e as da sua representação documentária visando sua divulgação na Internet e, portanto, a transmissão de informação sem a intermediação presencial do documentalista. Parte-se das premissas que a informação estatística tem características próprias que a diferenciam da informação textual, e que nem todas as recomendações para a construção de linguagem documentária, para representar esse tipo de informação, se aplicam necessariamente à representação de informações estatísticas. Utilizando referenciais da construção da linguagem documentária e da terminologia, sistematizam-se alguns parâmetros para que também o tratamento e a divulgação da informação estatística se realizem como possibilidades para a geração de novos conhecimentos. / This paper deals with the study on the documentary representation of statistical information. From the recognition that the statistical information represents social realities, the study identifies their specificities and their documentary representation, focusing its popularization in Internet and, therefore, its transmission without the presence of the librarian. It is based on two premises: first, the statistical information has characteristics that differentiate it from the textual information, and, second, not all the recommendations for the documentary language construction to represent textual information, necessarily represent statistical information. Using reference of documentary language construction and terminology, some parameters were systematized so that also the treatment and the popularization of the statistical information take place as possibilities of generating new knowledge.

Estudo sobre a representação documentária da informação estatística. A partir do reconhecimento dessa informação como representação de realidades sociais, identificam-se as suas especificidades e as da sua representação documentária visando sua divulgação na Internet e, portanto, a transmissão de informação sem a intermediação presencial do documentalista. Parte-se das premissas que a informação estatística tem características próprias que a diferenciam da informação textual, e que nem todas as recomendações para a construção de linguagem documentária, para representar esse tipo de informação, se aplicam necessariamente à representação de informações estatísticas. Utilizando referenciais da construção da linguagem documentária e da terminologia, sistematizam-se alguns parâmetros para que também o tratamento e a divulgação da informação estatística se realizem como possibilidades para a geração de novos conhecimentos. / This paper deals with the study on the documentary representation of statistical information. From the recognition that the statistical information represents social realities, the study identifies their specificities and their documentary representation, focusing its popularization in Internet and, therefore, its transmission without the presence of the librarian. It is based on two premises: first, the statistical information has characteristics that differentiate it from the textual information, and, second, not all the recommendations for the documentary language construction to represent textual information, necessarily represent statistical information. Using reference of documentary language construction and terminology, some parameters were systematized so that also the treatment and the popularization of the statistical information take place as possibilities of generating new knowledge.

A university’s alumnus grouping is one of its most valuable assets in terms of its potential financial, strategic and social contribution towards the credibility and longevity of the institution. The goodwill and support of a primary stakeholder grouping such as the alumni is crucial to the aspirations of a Higher Education institution wanting to prosper in a fast-changing and highly competitive market. Alumni members have the capacity to assist in strategically positioning a tertiary institution as a market leader in the South African Higher Education Sector (SAHES) by means of representation on the institutional council and their involvement in networking, lifelong learning, career services, mentoring, fundraising and community development activities. In light of the restructuring and transformation that this sector has undergone since 1994, building and maintaining valuable relationships with alumni stakeholders of tertiary institutions in South Africa has become a new and more difficult challenge. The integrated network approach of relationship management could give an institution the opportunity to create a win-win situation for all stakeholders involved. Information technology has had a significant impact on the power structure and relationship between organisations and their publics, stakeholders and the media. It has become extremely difficult for organisations to define and segment these audiences as, for example, Internet audiences are widely spread across geographical, cultural, and economic boundaries. This makes the packaging and dissemination of information a much more challenging task, as information needs to be generic enough to be commonly understood, but should also be personalised in such a way that it still addresses the different audience segmentations effectively. However, the identification and profiling of target audiences is critical for successful information dissemination, as this knowledge will guide the information managers within organisations in compiling relevant (to the target audiences) content and packaging the information in a way that is most suitable to the needs and resources of the targeted group. At the core of developing an alumni network is a secure database with an interactive Web-based platform allowing the alumni management teams and members to disseminate and share relevant information freely. According to a research project (the first phase of a longitudinal study) about disseminating information to UJ alumni, 98,2% of the respondents indicated that they wanted to have contact with the UJ Alumni Relations Office (Barnard, Rensleigh & Niemann, 2005). The majority of respondents, 86,7%, indicated that they preferred to receive the information via electronic mail or from the website. The research findings indicated that the UJ alumni stakeholder group is part of a privileged section of the South African population in the global and national digital divide. Thus, the alumni management of UJ had the opportunity to explore and use the information-sharing options offered by online and digital technologies. This research project forms the second phase of the ongoing research project in an attempt to discard the “one-size-fits-all” notion with regard to information sharing with the alumni stakeholders of tertiary institutions in South Africa. The aim of this research project is to determine the extent to which an online community portal could manage the information needs of alumni stakeholders in the SAHES, using the alumni of the University of Johannesburg as a case study. Establishing an online (virtual) community Web portal for UJ alumni will support a customised approach in terms of information content, dissemination, context and commerce. An online community environment will offer alumni opportunities to re-establish contact with peers and nurture relationships with one another through frequent social interaction (chat). Such a facility would allow and encourage conversations that are of value to all stakeholders, as these communities can exist beyond the boundaries of location and time. They foster not only the potential to promote business-to-business (B2B) and business-to-consumer (B2C), but also consumer-to-consumer (C2C) interaction and could even exploit the possibilities of human-resource placements. The research consisted of an extensive literature review followed by a quantitative empirical survey and a qualitative discussion forum. The purpose of the literature review was to establish a theoretical framework in order to lay a solid foundation from which the empirical research was conducted. The different components of the research problem were discussed as well as possible variables that could influence the research problem. The restructuring of the South African Higher Education Sector was investigated, with specific focus on the University of Johannesburg and its alumni stakeholder group, taking an in-depth look into the value that an alumni stakeholder group holds for an institution. The management of alumni information needs was discussed, using Web-technology as focal point. Online community portals were defined, emphasising the benefits that this information tool could have for Higher Education alumni. As part of the quantitative study, an empirical survey was conducted in April 2006 among the alumni of the University of Johannesburg to determine their information needs concerning an online community portal, and the content required of such an online community model. A total number of 10 380 questionnaires was distributed to graduates of the University of Johannesburg at the Autumn Graduation ceremonies. The questionnaire consisted of four sections, namely Section A: Biographical Information, Section B: Online Activities, Section C: Alumni Information Services and Section D: Alumni Community Needs. In total, 1 703 questionnaires were completed and returned by these graduates to the UJ Alumni Relations Office. In addition, a qualitative discussion forum was conducted among 35 alumni management representatives from fourteen SAHES institutions during August 2006. The representatives indicated how information was disseminated electronically to alumni target audiences and their opinions towards alumni online community portals were tested. The research results indicated that an online community portal, could manage, to a great extent, the information needs of alumni in the South African Higher Education Sector (UJ alumni case study). Consequently, a prototype was proposed for an online community portal for SAHES alumni that would have a significant impact on the information and communication methods used to build alumni networks, for the benefit of both the alumni stakeholders and the Higher Education institutions in South Africa. Although the alumni of the University of Johannesburg served as a case study for this research project, the proposed prototype could be tailored to the needs of other alumni organisations throughout the South African Higher Education Sector. In terms of inter-institutional collaboration, this research project offers an opportunity to liaise and share information with other alumni organisations of the SAHES. This could result in successfully identifying a best practice model for managing the information needs of alumni stakeholder groups of tertiary institutions in developing countries, which is significantly different from the philanthropic approach to these stakeholder groups in first world countries. As a result, the employment sector of Higher Education institutions in South Africa could gain from the research outcomes, as the proposed prototype will offer an ICT and Web-based solution which could be applied for the mutual benefit of the relevant stakeholder groups and the institutions. / Prof. Chris Rensleigh

Miljöproblem kan ses som ett växande problem. Studien visar hur stor kunskapen är hos gemene man angående särskilda miljöproblem och dess risker. I denna studie tas problemet upp angående miljö- och hälsofarliga metaller som ansamlas i slammet hos svenska reningsverk. Metallerna kan ge allvarliga hälsoeffekter på människan och förekommer i en rad kända vardagliga produkter. Studien grundar sig i en enkätstudie med 200 deltagande respondenter och syftet är att mäta deras kunskapsläge. Respondenterna är indelade i en yngre och en äldre åldersgrupp. Skillnader och likheter har analyserats mellan de yngre och de äldre. Studien tar upp miljö- och hälsokonsekvenser för respektive metall samt dess förekomst i olika varor och produkter. Det allmänna kunskapsläget om miljöproblem och dess risker tas upp, samt om metaller kan renas i svenska reningsverk eller inte. En annan del av studien behandlar gemene mans tillförlitlighet till olika aktörer som har förmågan att sprida information om miljöproblem och dess risker. Respondenterna får även svara på vilka vägar av informationsspridning de själva föredrar.Enkätundersökningen är indelad i en kvantitativ och en kvalitativ del. Den kvantitativa delen har kommit fram till att den äldre åldersgruppen visar sig ha högre kunskapsnivå än den yngre åldersgruppen vad gäller de fyra olika metallerna rent allmänt. De har även större kunskap vad gäller metallernas hälsoeffekter och förekomst i varor och produkter. Den yngre åldersgruppen har dock bättre kunskap om miljöproblem och dess risker i allmänhet samt om metaller kan renas i reningsverk eller inte. I den kvalitativa delen undersöker vilka spridningsmetoder respondenterna föredrar samt vilka aktörer de känner störst tillförlitlighet till. Respondenterna föredrar att kunskap bör förmedlas genom bland annat skolväsendet och media. Tillförlitliga aktörer anses inom informationsspridning vara myndigheter, forskare och organisationer. / Environmental problems can be seen as a growing problem. The studie will show how big the knowledge of ordinary people in specific environmental problems and risks are. In this study the issues concerning environmental and health hazardous metals that accumulate in the sludge at the Swedish treatment plants are analysed. The metals may have serious health effects on humans and appear in a series known everyday products. The study is based on a survey with 200 participating respondents and the purpose is to measure their knowledge. The respondents are divided into a younger and an older age group. Similarities and differences have been analysed between the younger and the older ones. The study addresses the environmental and health impacts of each metal, and its incidence in different goods and products. The general state of knowledge about the environmental problems and risks will be addressed, as well as if metals can be purified in Swedish sewage or not. Another part of the study deals with the common man's reliability to the different actors who have the ability to disseminate information about environmental problems and risks. The respondents have also answer what routes of dissemination of information they prefer.The survey is divided into a quantitative and a qualitative part. The quantitative part has come to the conclusion that the older age group have a higher level of knowledge than the younger age group in terms of the four metals in general. They also have greater knowledge regarding the metals health effects and occurrence of goods and products. The younger age group has a better understanding of environmental problems and risks in general and about if metals can be purified in wastewater treatment or not. In the qualitative part the study examines the methods of dissemination respondents prefer and which actor they feel the greatest reliability to. Respondents prefer that knowledge should be conveyed by including the school system and the media. Reliable traders considered in the dissemination of information to be authorities, researchers and organizations.

Made available in DSpace on 2015-04-16T15:23:25Z (GMT). No. of bitstreams: 1 ArquivoTotalAline.pdf: 4686179 bytes, checksum: 88151b731d4ac9ef133385630b1e9ee8 (MD5) Previous issue date: 2013-03-26 / Coordenação de Aperfeiçoamento de Pessoal de Nível Superior - CAPES / This research addresses the De olho na CI in the perspective of the following social media: Internet - Blog, Twitter and Facebook - viewed as resources capable of developing Social Networks on the Internet (SNI), and as a means of information dissemination. Its main aim was to analyze how the dissemination of interest for information professionals occurs through the social media De olho na CI. It adopts the reference of being a descriptive research, of qualitative approach, using part of the methods of virtual ethnography, participant observation and field diary for data collection. Data were analyzed from the perspective of documental analysis, linked to the context of web search, joining the Social Network Analysis in order to achieve the objectives proposed in the research. It was concluded, during the research, that the social media De olho na CI enable the occurrence of social networks on the internet and that they showed significant growth between the internet network and the information professionals seeking knowledge for their professional training. / A presente pesquisa aborda o De olho na CI na perspectiva das mídias sociais da rede Internet Blog, Twitter e Facebook -, vistas como recursos capazes de desenvolver Redes Sociais na Internet (RSI), e as mesmas como meio de disseminação da informação. Teve como objetivo principal analisar como se processa a disseminação de interesse para os profissionais da informação através das mídias sociais De olho na CI. Adota o referencial da pesquisa descritiva, de abordagem qualitativa, utilizando parte dos métodos da etnografia virtual, a observação participante e o diário de campo para coleta dos dados. Analisa os dados a partir da perspectiva da análise documental, ligada ao contexto da pesquisa na internet, unindo-se à Análise de Redes Sociais a fim de alcançar os objetivos propostos na pesquisa. Concluiu-se, durante a pesquisa, que as mídias sociais De olho na CI possibilitam a ocorrência de redes sociais na internet e que as mesmas mostraram um crescimento relevante dentro da rede internet e entre os profissionais da informação que buscam conhecimentos para sua formação profissional.

Made available in DSpace on 2015-05-14T12:20:06Z (GMT). No. of bitstreams: 1 arquivototal.pdf: 1874456 bytes, checksum: 5faa13af1180faac80fd4eda8e24e47f (MD5) Previous issue date: 2012-11-26 / Coordenação de Aperfeiçoamento de Pessoal de Nível Superior - CAPES / The Information science plays primary function in the information society, in that it wherein cares with the scientific research in various fields of knowledge, because the success of the information depends on what you know and not of what you have. In this sense the research aimed to analyze the information services of the Undergraduate Course in Librarianship at the Center for Applied Social Sciences, Federal University of Paraíba (CGB / CCSA / UFPB) a order to provide guidelines and standards administrative that can subsidize on development an communication instrument and information to meet the current demands of the student body. The survey was conducted with a sample of 202 students, divided among the ten existing classes of the course. Data collection was conducted through a questionnaire administered by the researcher of this study. The results showed that products and information services such as: student manual; guide to internships; blog and informative newspaper are indispensable to answer their informational needs. And finally, further suggests that Coordination in motivate their employees to build capacity, absorbing values as: being server, administrative management, behavioral skills in customer service, which can be realized through the Rectory Pro of Personnel Management (PROGEP), through the Coordination of Personnel Development (CDP) and the Division of Vocational Education and Training (DECP). Thus, it is possible that the information produced, accessed and shared to achieve their goals. / A ciência da informação exerce função primordial na sociedade da informação, na medida em que se preocupa com a produção científica estimulando pesquisas em várias áreas do conhecimento, pois o sucesso da informação depende daquilo que se sabe e não daquilo que se tem. Neste sentido a pesquisa teve como objetivo analisar os serviços de informação do Curso de Graduação em Biblioteconomia do Centro de Ciências Sociais Aplicadas da Universidade Federal da Paraíba (CGB/CCSA/UFPB) visando apresentar diretriz e normas administrativas que possam subsidiar a elaboração de um instrumento de comunicação e informação para atender as atuais demandas do corpo discente. A pesquisa foi realizada com uma amostra de 202 discentes, divididos entre as dez turmas existentes no Curso. A coleta de dados foi feita por meio de um questionário aplicado pelo próprio pesquisador. Os resultados mostraram que produtos e serviços de informação como: manual do aluno; guia para estágios; blog e jornal informativo são indispensáveis para atender suas necessidades informacionais. E por fim, sugere ainda que a Coordenação motive seus funcionários a se capacitarem, absorvendo valores como: ser servidor; de gestão administrativa; de competências comportamentais no atendimento ao público, que podem ser realizados através da Pró- Reitoria de Gestão de Pessoas (PROGEP), por meio da Coordenação de Desenvolvimento de Pessoas (CDP) e da Divisão de Educação e Capacitação Profissional (DECP). Desta forma, torna-se possível que as informações produzidas, acessadas e compartilhadas atinjam seus objetivos propostos.

Made available in DSpace on 2015-05-14T12:20:14Z (GMT). No. of bitstreams: 1 arquivototal.pdf: 2467233 bytes, checksum: cdb5c57cec93a26a30ee1bfbe0f087e2 (MD5) Previous issue date: 2014-09-24 / Coordenação de Aperfeiçoamento de Pessoal de Nível Superior - CAPES / It presents the peculiarities of selective dissemination of information, such service contributes to sharing personalized informational content, considering the importance of information, seen as a key element in modern society that inspires and challenges its management. Its main goals were investigate the construction the model of Selective Dissemination Information integrated to SIGAA at UFRN by making an effort for professors to have current, relevant information at his or her service so they can strengthen the construction process of knowledge from the individuals that demand such things. The time frame done in the development literature of this search was between 1978 and 2014, therefore from its conceptual apprehension, it allows better understanding of the dissemination process of information for effective capability of the proposed action. For that, the research assumed a qualitative approach being classified as an explorative type and it was done through the methodological strategy of action research. Interviews were held with the Head of the Library System and the superintendent of information from UFRN, with the intent of collecting information and creating partnerships to the development of service. The faculty coordinators from basic research of Centro de Ensino Superior de Serido (CERES)/UFRN were questioned to identify if these individuals felt difficulties in finding information material about their area of research and if they considered the service relevant to the institution. In regards to the results, the research revealed that the majority of the professors felt some difficulty in finding the articles as well as the essays and/or thesis and they classify the designing of the service as extremely relevant to UFRN. Thus, this action research permitted the engaging construction of three beginning steps of the fundamental service in Souto (2010), which were: the achievement of the proposed diagnosis in the information dissemination in the UFRN scope, the politics definition of service and the achievement of organization planning in the SIGAA service. / Apresenta as peculiaridades da Disseminação Seletiva da informação, serviço que contribui para o compartilhamento de conteúdo informacional personalizado, considerando a importância da informação, vista como elemento chave na sociedade contemporânea e que inspira desafios para sua gestão. Seu objetivo principal foi investigar a construção de um modelo do serviço de Disseminação Seletiva da Informação integrado ao SIGAA na UFRN com vistas a contribuir para que os docentes tenham informações atuais e relevantes ao seu dispor e fortaleçam o processo de construção do conhecimento dos indivíduos que a demandam. O recorte temporal feito na literatura para o desenvolvimento desta pesquisa compreendeu o período de 1978 a 2014, permitindo a partir da sua apreensão conceitual, melhor entendimento do processo de disseminação de informações para uma aplicabilidade eficaz da ação proposta. Para tanto, a pesquisa assumiu uma abordagem qualitativa sendo classificada como do tipo exploratória e realizada por meio da estratégia metodológica da pesquisa-ação. Foram realizadas entrevistas com a Direção do Sistema de Bibliotecas e com a Superintendência de Informática da UFRN, com o intuito de coletar informações e formar parcerias para o desenvolvido do serviço. Foram aplicados questionários com os docentes coordenadores das bases de pesquisa do Centro de Ensino Superior do Seridó (CERES)/UFRN para identificar se estes indivíduos sentiam dificuldades em localizar materiais informacionais sobre suas áreas de pesquisas e se consideravam o serviço relevante para a instituição. Quanto aos seus resultados, as pesquisas revelaram que a maioria dos docentes sente alguma dificuldade para localizar artigos bem como dissertações e/ou teses e classificam a criação do serviço como extremamente relevante para a UFRN. Assim, esta pesquisa-ação permitiu a construção participativa das 3 primeiras etapas do serviço fundamentadas em Souto (2010), que foram: a realização do diagnóstico do processo de disseminação de informações no âmbito da UFRN, a definição da política do serviço e a realização do planejamento da estruturação do serviço no SIGAA.