The aim of the thesis is the complex analysis procedures with citizens. The development project aimed at improving these procedures. The object of the thesis – procedure of work with citizens ' appeals. The subject of the thesis – the process of working with citizens. The goal of the study is achieved by solving basic research problems: 1. To define the concept and types of citizens ' appeals to public authorities. 2. To consider the forms of work with citizens ' appeals. 3. To study the organization of work with citizens in state bodies. 4. To analyze the organization of work with citizens in the Ministry of social policy of Sverdlovsk region. 5. To identify possible causes of repeated applications of citizens received by the Ministry of social policy of Sverdlovsk region, and disadvantages when working with citizens. 6. To develop a draft Model provisions for conducting scheduled and unscheduled inspections of completeness and quality of consideration of citizens. The novelty of the research results Is the development of Model provisions for conducting scheduled and unscheduled inspections of completeness and quality of consideration of references of citizens with regard to the indicators for assessment of the completeness and quality of consideration of citizens. The present study used General scientific methods such as analysis, comparison, analysis of documents, analysis of statistics. The practical significance of the work is determined by the presence of recommendations that can be used to improve the work with citizens in state bodies. The study used the following sources: departmental statistics, normative documents adopted at the Federal and regional level, and departmental legal acts of the Ministry of social policy of Sverdlovsk region. In the process of writing a master's thesis published three articles with a total volume of 0.8/0.5 printer's sheets: The effective organization of electronic document turnover in state bodies // Materials of all-Russian scientific-practical conference: "Regional governance: models, technologies, communication." – Ekaterinburg – Pp. 93-96. – 0,4/0,2 p. L. Stolyarova, V. N., Ufimtsev V. V. Electronic document management in the activity of bodies of state and municipal organizations // History of science and technology and University education. The collection of materials of scientific-practical conference of postgraduates, graduates and students. Ekaterinburg – Moscow. Ural Federal University, UMC-UPI. 2014. S. 129-132. - 0,2/0,1. Stolyarova, V. N., Zaitseva E. V. Analysis of work procedures with citizens as a form of protection of their rights // the Ural industrial: Bakuninskaya reading: Industrial modernization: Materials of the XII all-Russian scientific conference of the Urals in XVIII – XXI century (Moscow, 4-5 December 2014) In 2 volumes Volume 2. 2014. P. 294-298. – 0,3 / 0,2. Stolyarova, V. N., Zaitseva E. V. / Цель диссертационной работы – комплексный анализ процедур работы с обращениями граждан. Разработка проекта, направленного на совершенствование этих процедур. Объект диссертационной работы – процедуры работы с обращениями граждан. Предмет диссертационной работы – процесс работы с обращениями граждан. Поставленная цель исследования достигается путем решения основных исследовательских задач: 1. Определить понятие и виды обращений граждан в органы государственной власти. 2. Рассмотреть формы работы с обращениями граждан. 3. Изучить организацию работы с обращениями граждан в государственных органах власти. 4. Проанализировать организацию работы с обращениями граждан в Министерстве социальной политики Свердловской области. 5. Выявить возможные причины повторных обращений граждан поступивших в адрес Министерства социальной политики Свердловской области, и недостатки при работе с обращениями граждан. 6. Разработать проект Типового положения о проведении плановых и внеплановых проверок полноты и качества рассмотрения обращений граждан. Новизна результатов исследования Заключается в разработке Типового положения о проведении плановых и внеплановых проверок полноты и качества рассмотрения обращений граждан с учетом показателей для оценки состояния полноты и качества рассмотрения обращений граждан. В настоящем исследовании были применены общенаучные методы, такие как анализ, сравнение, анализ документов, анализ статистики. Практическая значимость работы определяется наличием в ней рекомендаций, которые могут быть использованы для совершенствования работы с обращениями граждан в государственных органах власти. В ходе исследования использованы следующие источники: ведомственная статистика, нормативные документы, принятые на федеральном и областном уровне, а также ведомственные правовые акты Министерства социальной политики Свердловской области. В процессе написания магистерской диссертации опубликованы три статьи общим объемом 0,8/0,5 п. л.: Проблемы организации эффективного электронного документооборота в органах власти // Материалы Всероссийской научно-практической конференции: «Региональное управление: модели, технологии, коммуникации». – Екатеринбург – С. 93-96. – 0,4/0,2 п. л. Столярова В. Н., Уфимцев В. В. Электронный документооборот в деятельности органов государственных и муниципальных организаций // История науки и техники и университетское образование. Сборник материалов научно-практической конференции аспирантов, магистрантов и студентов. Екатеринбург – Москва. УрФУ, УМЦ-УПИ. 2014. С. 129-132. - 0,2/0,1. Столярова В. Н., Зайцева Е. В. Анализ процедур работы с обращениями граждан как одной из форм защиты их прав // Урал индустриальный: Бакунинские чтения: Индустриальная модернизация: Материалы XII всероссийской научной конференции Урала в XVIII – XXI в. (Екатеринбург, 4-5 декабря 2014 г.) В 2 т. Том 2. 2014. С. 294-298. – 0,3 / 0,2. Столярова В. Н., Зайцева Е. В.

This dissertation attempts to provide a historical and conceptual exposition of the establishment, role and contribution of Sanco in Soweto. To further the conceptual argument the concept civic interest is introduced. In the context of Sanco Soweto's trajectory as a civic association, the concept civic interest is def"med and utilised as a tool of measurement. The concept has three aspects: individual interests, consensus and the common good. It is used to determine whether or not Sanco Soweto as a civic organisation promoted the interests of the people of Soweto, regardless of their social, economic, cultural and political standing. It was found that Sanco Soweto promoted the civic interest only in certain respects. Although useful projects were launched, their success remained minimal. Sanco Soweto represented certain social strata better than others. The Branch was closer to professional and semi-professional income earners occupying council houses than the mostly illiterate and poor shack-owners. / Public Administration / M.A. (Public Administration)

Thesis (M. A.)--University of South Africa, Pretoria, 2002.

Romani people came to Sweden in the early 16th century and is today acknowledged as a minority group. Today in Sweden there’s a large group of Roma EU-citizens who come to beg. Romani people has been an exposed and discriminated group since their arrival in Sweden – a pattern that’s still relevant regarding Roma EU-citizens coming today. One profession that faces Roma EU-citizens in their work is social workers. This study aims to describe and analyse how social workers experience working with Roma EU-citizens, what difficulties or opportunities they see and how this work can be developed in the future. Furthermore, the study examines what beliefs social workers feel exists in society surrounding this group. The study uses labelling theory and theories of cultural competence. Six interviews were conducted with social workers and the study uses a qualitative approach and a hermeneutic perspective. Study results indicate that cultural differences affects working with the group. Results also show that the social workers feel there’s a lot of prejudice against the group. The study concludes that cultural competence is important in order to perform a good social work with the Romani group. Another conclusion is that structural problems complicates working with the group.

15 pp. / Arizona Watershed Stewardship Guide (10 related modules to be published in combined form) / Arizona Watershed Stewardship Guide was created to help individuals and groups build a mutual foundation of basic knowledge about watersheds in Arizona. It is intended to help Arizonans understand and be good stewards of their watersheds. The guide was designed to compliment the mission of Arizona Master Watershed Steward program to educate and train citizens across the state of Arizona to serve as volunteers in the restoration, conservation, monitoring, and protection of their water and watersheds. The guide consists of 10 self-contained modules which teach about important aspects of watershed science and management.

21 pp. / Arizona Watershed Stewardship Guide: Geology, Geomorphology and Soils Arizona Watershed Stewardship Guide: Working Together Arizona Watershed Stewardship Guide: Hydrology Arizona Watershed Stewardship Guide: Fire in Watersheds Arizona Watershed Stewardship Guide: Climate / Arizona Watershed Stewardship Guide was created to help individuals and groups build a mutual foundation of basic knowledge about watersheds in Arizona. It is intended to help Arizonans understand and be good stewards of their watersheds. The guide was designed to compliment the mission of Arizona Master Watershed Steward program to educate and train citizens across the state of Arizona to serve as volunteers in the monitoring, restoration, conservation, and protection of their water and watersheds. The guide consists of 10 self-contained modules which teach about one or more important aspects of watershed science or management.

Expression la plus caractéristique du pouvoir de l’administration, la décision administrative est une notion familière. Pourtant, les données observables en droit positif s’avèrent hétérogènes et contingentes, compromettant la possibilité d’en circonscrire la teneur. Et derrière un consensus apparent, les présentations doctrinales de l’action adminis-trative unilatérale se caractérisent par un éclatement terminologique et conceptuel. Le choix a été fait de construire une définition, à partir d’une analyse critique du droit positif et du discours doctrinal, pour en éprouver les mérites en vue d’une meilleure compréhension de l’administration et de son droit. Signification impérative d’une manifestation de volonté uni-latérale et arrêtée d’une autorité administrative, la décision administrative constitue un utile outil d’analyse du pouvoir de l’administration, du contrôle du juge sur celui-ci et de la place à laquelle les citoyens peuvent prétendre dans son élaboration et sa mise en oeuvre. Distincte de l’incitation ou de la déclaration d’intention, la décision demeure le mode privilégié de direction de la conduite des citoyens et l’objet principal du contrôle du juge sur la légalité de l’action administrative. La portée explicative de cette définition est complétée par la compréhension qu’elle autorise des usages stratégiques que les acteurs du droit administratif peuvent en faire. En tant que signification, la décision révèle les luttes qu’ils mènent pour l’identification, au cas concret, de la portée des divers actes de l’administration ; enjeu de pouvoir, elle fait ressortir les stratégies de légitimation qui entourent son emploi par les autorités publiques. / One of the most characteristic expression of the administrative activities, the administrative decision is a familiar concept. Nevertheless, positive law on this subject turns out to be disparate and contingent. And behind a seeming consensus, the authors pre-sent the unilateral administrative actions with real terminological and conceptual disparities. The choice has been made to build a definition, from a critical analysis of positive law and doctrinal views, so as to test its merits with an eye to a better understanding of the Admin-istration and its law. Imperative meaning of a fixed and unilateral act of will of an adminis-trative body, the administrative decision is a useful tool to analyse the power of the Admin-istration, the judicial review of it and the place that citizens can aspire to in the process of its making and its implementation. Distinct from incitation or mere declaration of intent, deci-sion remains the preferred way of directing citizens behaviour and the main object of the judicial review of administrative acts. The explanatory impact of this definition is supple-mented by the understanding it enables of the strategical uses that actors of administrative law make of it. As a meaning, decision reveals the struggles they wage to identify, in a specif-ic case, the impact of the various acts of administrative bodies ; as a power issue, it brings out the strategies of legitimization that surround its use par public authorities.

The objective of the submitted diploma thesis is to analyze the subject of a direct democracy system in the Czech Republic focusing on the local level of governance. The possibility of being able to participate imminently in the municipal government and thus amending the current representative model became the subject of not only political discussions over the last few years. The thesis is composed of a foreword and five chapters, which are hereafter divided to subchapters for better transparency. Findings and author suggestions concerning the possible future forms of the local democracy are summarized in the conclusion. The introductory chapter presents the direct democracy in a theoretical way and shows how it differs from the representative democracy model. It also contains the definition of the five most respected forms of a direct democracy, which are: referendum, plebiscite, citizen initiative, petition and recall. Following two chapters are focused on the situation in Czech Republic, first in general, then with an emphasis on the municipal scene. Efforts to establish an individual form of a direct democracy can be observed already from the year 1918 with various results, new possibilities appeared later as Czech Republic had entered supranational communities. A local referendum still remains...

The subject of this thesis is a detailed mapping transformation Baltic States after 1991, and their coexistence with the Russian minority in Latvia. The work seeks to analyze and describe the specific case situation that took place after 1991. The work deals with the development of Latvia, the Russian minority status and the introduction of controversial laws on citizenship. Tries to find answers to questions about what led Latvia to the strict laws on citizenship. The work shows, that the main reason is the big Russian minority in these countries, which is considered like a threat to the political independence of the Baltic states. The first part is focused on the characteristics of minorities, showing different perspectives on the history and mapping of the Baltic States. The second part details the progress, that affect a very strained relationship between Latvians and the Russian minority, which led to the introduction of strict rules for obtaining citizenship in Latvia.

The question concerning vulnerable EU-citizens has been widely debated in Sweden the last few years. Due to unclear legislation and strong municipal self-determination municipalities act differently regarding vulnerable EU-citizens. The purpose for the dissertation is therefore to analyse how Stockholm and Gothenburg City acts and collaborates with non-profit organisations in the question concerning vulnerable EU-citizens and whether the approaches can, according to the theory of territorial governance, be viewed as effective. The dissertation has showed that Gothenburg City has created a common action plan with surrounding municipalities in order to expand their territory. Gothenburg have also signed an IOP-agreement with several non-profit organisations in order for them to act together. The dissertation has showed that an IOP-agreement can be equated to an effective and sustainable partnership. Stockholm City on the other hand has not expanded their territory, since an equivalent interpretation of the law is important to the municipality. No IOP-agreement has been signed and a reason for this could be that the relationship between non-profit organisations in Stockholm City has historically been characterized by competition instead of trust. Due to the complex question concerning vulnerable EU-citizen, new forms of partnership has though been developed in Stockholm City.