For every standard deviation of increase in employee turnover, organizations could suffer a roughly 27% decline in financial performance. Current voluntary employee turnover rates hover between 15% - 40% and the associated unquantifiable indirect costs affecting customer loyalty and creating reputational risks for business leaders. Furthermore, when employees leave an organization for another, a minimum of 95% leave with trade secrets, strategic skills, and acquired knowledge. As a result, turnover has evolved into a significant concern for organizational leaders. Using the transformational leadership concept, the purpose of this single case study was to explore the leadership strategies that bank leaders in southwestern Nigeria use to reduce voluntary employee turnover. The participants included bank leaders in southwestern Nigeria who had demonstrated experience in developing and implementing strategies for reducing voluntary employee turnover. The data collection was through person-to-person interviews with 10 bank leaders and review of the company's documents on employee turnover. The process for analyzing data was supported by word frequency analysis, coding of related phrases, and creating of themes around the codes. The themes from the study revealed that transformational leaders use the following to reduce voluntary employee turnover: remunerations and benefits, career growth and development opportunities, and roles of leadership. Reduction in voluntary employee turnover may contribute to social change by empowering business leaders with requisite strategies for employee engagement and business profitability, enhancing job creation opportunities, and improving the social and general wellbeing of families and communities.

Employee turnover is high in small retail business, compelling business leaders to implement strategies that successfully reduce employee turnover. The conceptual framework guiding this study was the Herzberg 2-factor theory because the theory identifies factors that influence job satisfaction and employee turnover. The study population was retail owners and managers from small businesses in the retail industry in San Antonio, Texas who had demonstrated successful strategies to reduce employee turnover. A focus group was conducted with 4 retail managers, and semistructured interviews were conducted with 2 small retail owners, all of whom were recruited via purposeful criterion-based sampling. Yin's 5-step process for data analysis of compiling, disassembling, reassembling, interpreting, and concluding resulted in themes of continuous learning in the workplace, communication, and valuing employees. These leaders provided continuous learning in the workplace, which demonstrated their value of their employees. Communication was a key concept discussed by all participants, as it built credibility with leaders and employees, increased productivity, and reduced turnover. The study has value to the practice of business because results may benefit industry growth by increasing retail leaders' knowledge levels about employee turnover. The findings may affect positive social change as leaders apply strategies useful for reducing employee turnover as lower turnover rates might reduce unemployment, stabilize communities, and improve the human and social conditions outside the workplace.

In 2012, more than 25 million U.S. employees voluntarily terminated their employment with their respective organizations. Demographic characteristics of age, education, gender, income, and length of tenure are significant factors in employee turnover intentions. The purpose of this study was to determine if a relationship existed between age, education, gender, income, length of tenure, and employee turnover intention among full-time employees in Texas. The population consisted of Survey Monkey-® Audience members who were full-time employees, residents of Texas, over the age of 18, not self-employed, and not limited to a specific employment industry. For this study, a sample of 187 Survey Monkey-® Audience members completed the electronic survey. Through the proximal similarity model, the results of this study are generalizable to the United States. The human capital theory was the theoretical framework. The results of the multiple regression analysis indicated a significant relationship between age, income, and turnover intentions; however, the relationship between education, gender, and length of tenure was not statistically significant. As the Baby Boomer cohort prepares to transition into retirement, organizational leaders must develop retention strategies to retain Millennial employees. To reduce turnover intentions, organizational leaders should use pay-for-performance initiatives to reward top performers with additional pay and incentives. The social implications of these findings may reduce turnover, which may reduce employee stress, encourage family well-being, and increase participation in civic and social events.

Organizational leaders know that employee turnover negatively impacts an organization's finances and can be a result of a lack of employee commitment. Guided by Yukl's flexible leadership theory, this single case study was used to explore strategies that senior leaders have used to increase employee commitment and reduce employee turnover. Vice presidents and directors from a U.S. Fortune 500 financial firm in New Jersey participated in semistructured interviews. The 5 participants have implemented effective strategies to increase employee commitment and reduce employee turnover. Data collection comprised face-to-face interviews, review of company documentation, external website content, and member checking to explore effective strategies to increase employee commitment and reduce employee turnover. Data analysis involved organizing information and data and coding it appropriately corresponding to a 5-step data analysis process. Using thematic coding, data were organized into topics based on the conceptual framework of flexible leadership theory. Three primary themes emerged from data analysis: effective and truthful communication, effective leadership and feedback, and improving organizational atmosphere and work environment. Leaders can implement effective employee commitment strategies for increased trust and motivation to enhance productivity and performance in an organization and stimulate the economy. The implications of this study for positive social change include the potential to increase job satisfaction and reduce the unemployment rate.

It is now increasingly common for organisations to work actively with HR issues. Furthermore, it is a constant top priority for organisations to remain profitable. The purpose of this study was to investigate whether so called soft HR values, as manager’s communication skills, has an actual impact on hard values in terms of costs for the organisation. Leadership is largely characterised by emotional communication, which together with personnel costs were the main focus of the research. The study was conducted by letting store managers and department heads in shops carry out an emotion perception test and the test results were related to the store/department employee turnover and the number of sick leave hours. The results showed a strong tendency for statistical significance between emotion recognition and the predictors. This suggests that stores, which have low employee turnover and low sick leave hours, can be explained by the manager's capability in emotion perception. The study complements current research by emphasising the importance of emotionally competent managers to operate successful and profitable organisations. / Det är idag allt vanligare för organisationer att arbeta aktivt med HR-frågor. Dock är den största prioriteringen alltid ekonomiska lönsamheten. Syftet med denna studie var att undersöka om så kallade mjuka HR-värden, så som chefers kommunikation, har en faktisk påverkan på hårda värden i fråga om kostnader för organisationen. Ledarskap präglas till stor del av emotionell kommunikation, vilket tillsammans med personalkostnader utgjorde huvudfokus i studien. Studien genomfördes genom att låta butikschefer och avdelningschefer i butiker göra ett emotionsperceptionstest där testresultatet sedan relaterades till butikens/avdelningens personalomsättning och antal sjukskrivningstimmar. Resultatet visade en stark tendens till statistisk signifikans mellan emotionsperception och prediktorerna. Detta tyder på att butiker som har låg personalomsättning och lågt antal sjukskrivningstimmar kan förklaras med hjälp av chefens goda förmåga till emotionsperception. Studien kompletterar aktuell forskning genom att poängtera vikten av emotionellt kompetenta chefer för att driva framgångsrika och lönsamma organisationer.

Employee turnover is a fairly common phenomenon across organizations throughout the globe, which creates both direct and indirect costs to companies (Lambert et al., 2012). Though numerous authors have investigated the problem, only a small number have studied the Canadian labour market. Furthermore, few have examined how various hiring or screening tests during the hiring process affect worker attrition. The thesis aims to complement existing research about employee voluntary turnover (vs. involuntary turnover) and retention by further investigating some of the root causes and potential solutions from a Canadian perspective. Using longitudinal data from the Workplace and Employee Survey (WES) supplied by Statistics Canada through an 8-year period, it explores 5 hypotheses relating to the initial hiring process (ten screening tests), the gender and marital status of employees, compensation, and employees’ seniority in the company. The survey datasets are based on respondents of, on average, 6,268 companies and 20,387 corresponding workers from 1999 to 2006. Logit and probit regression models are employed for the empirical tests. The results are surprising, and seem to differ from most studies in other countries. In Canada, it appears wage has no effect on workers’ turnover at all, employee engagement programs negatively affect workers’ decisions to stay, women are more likely to quit than men are, married employees are no more likely to quit than anyone else, children seem to have no impact on employee attrition, and workers with lower status in the company are more likely to stay. The concluding chapter discusses implications of these findings and how they might help Canadian organizations deal with employee voluntary turnover.

Det övergripande syftet med studien är att undersöka och analysera socialsekreterares erfarenheter av att arbeta inom sektionen för myndighetsutövning inom barn- och ungdomsverksamheten för att få en inblick i hur de själva upplever och påverkas av eventuella hinder respektive möjligheter i arbetsmiljön. Studien bygger på kvalitativ metod och består av enskilda forskningsintervjuer. Samtliga socialsekreterare i studien beskriver sin arbetssituation som väldigt tuff med ett högt ärendeinflöde som är svårt att påverka. Många menar att det är svårt att hinna med arbetsuppgifterna inom de tidsramar som finns reglerade i socialtjänstlagen. Av resultaten i studien framgår det att socialsekreterarnas arbetsmiljö präglas av olika kulturer som inverkar på varandra, begränsar socialsekreterarnas handlingsutrymme och genererar stress. Detta har en negativ inverkan på socialsekreterarnas arbetsmiljö och leder i förlängningen till hög personalomsättning. / The overall aim of this study is to investigate and analyze the child welfare workers’ experiences of working within the public welfare agencies and to gain an insight into how they experience and how they are affected by obstacles and opportunities in their work environment. The study is based on a qualitative methodological approach and consists of individual research interviews. All child welfare workers in the study describe their work situation as very tough with a high inflow of cases which is difficult for the workers to influence. Many child welfare workers consider it to be difficult to find the time to finish their work within the timescales that are regulated in the Social Services Act. The results of the study reveal that the child welfare workers’ work environment is characterized by different cultures that influence each other, limiting the child welfare workers’ discretion and generate stress. This has a negative impact on the child welfare workers’ work environment and ultimately results in high turnover.

Självledarskap beskrivs vara en process där en individ utifrån sin egen förmåga påverkar och influerar sig själv för att kunna hantera olika situationer som den utsätts för. Tidigare forskning visar på att självledarskapsstrategierna har en inverkan på inre och yttre arbetstillfredsställelse. Forskningen visar även på att arbetstillfredsställelse har en inverkan på personalomsättningen. Syftet med den här studien är att få en förståelse om anställdas självledarskap inverkar på personalomsättningen i restaurangbranschen genom att analysera arbetstillfredsställelse som en länk mellan självledarskap och personalomsättning. Restaurangbranschen är en bransch med hög personalomsättning som står inför utmaningen, hög tillväxt i framtiden. En av anledningarna till den höga personalomsättningen är för att de anställda inte har nått önskad arbetstillfredsställelse. Genom att en individ hanterar sitt självledarskap leder det till en förbättring av individens arbetsprestation och inställning gentemot sitt arbete. En kvantitativ metod i form av en enkätstudie genomfördes för att undersöka vår problemställning. Totalt genomfördes utskicket av 302 enkäter med 102 besvarade enkäter, svarsfrekvensen blev då 34 %. Resultatet visade inte på någon direkt inverkan mellan självledarskap och personalomsättning. Däremot stämde resultatet överens med teorierna om sambanden mellan självledarskap och arbetstillfredsställelse samt arbetstillfredsställelse och personalomsättning. Det tyder på att det finns en indirekt inverkan mellan självledarskap och personalomsättning. / Self-leadership is described as a process where individuals, based on their own ability influences themselves to handle different situations they are exposed to. Previous research indicates that self-leadership strategies have an impact on intrinsic and extrinsic job satisfaction. The research also shows that job satisfaction has an impact on employee turnover. The purpose of this study is to gain an understanding if employees’ self-leadership affects the employee turnover in the restaurant industry by analyzing job satisfaction as a link between self-leadership and employee turnover. The restaurant industry is an industry with high employee turnover, which is facing the challenge of high growth in the future. One of the reasons for the high employee turnover is because the employees have not reached the desired job satisfaction. An individual who deals with its own self-leadership leads to an improvement of job performance and attitude towards its work. A quantitative method in the form of a questionnaire study was conducted to investigate the problem. A total of 302 questionnaires were sent out with 102 completed questionnaires, the response rate was 34 %. The results did not show any direct impact between self-leadership and employee turnover. However, the result agreed with the theories that there is a relationship between self-leadership and job satisfaction and between job satisfaction and employee turnover. This indicates that there is an indirect impact between self-leadership and employee turnover.

Försvarsmakten har nyligen ersatt värnplikten med ett personalförsörjningssystem där gruppbefäl och soldater anställs på samma villkor som på den civila arbetsmarknaden. En oväntad konsekvens av detta är en oönskat hög personalomsättning inom denna anställningskategori. Syftet med denna studie var att kartlägga faktorer som bidrar till intentionen att stanna kvar i eller lämna sin anställning hos kategorin gruppbefäl och soldater i Försvarsmakten. Ett konceptuellt ramverk utvecklades med grunden i den klassiska tvåfaktormodellen för arbetstillfredsställelse av Frederick Herzberg kombinerat med ett perspektiv på personalomsättning baserat på intentioner hos de anställda. Undersökningen har gjorts i form av en casestudie med kvalitativ, intervjubaserad ansats vid en enhet på Livgardet i Stockholm. Resultatet är ett antal olika faktorer som bidrar till de anställdas intentioner att stanna, motivationsfaktorer, och ett antal olika faktorer som bidrar till de anställdas intentioner att lämna sin anställning, hygienfaktorer. Motivationsfaktorerna som identifierades var: personlig utveckling, engagemang från chefer, erkännande & feedback, arbetsuppgifter samt gemenskap. Hygienfaktorerna var: ledarskap (inkluderat värnpliktstänk och kommunikation), arbetsgivarrollen, planering & ovisshet, arbetsmiljö samt övriga faktorer. Dessa faktorer stämde överlag överens med det konceptuella ramverket och tidigare studier, samt gav en fördjupad bild av fenomenet. / The Swedish Armed Forces have recently introduced an organisational change which entailed that squad leaders and soldiers are employed under the same contractual conditions that exist in the civilian job market. An unexpected consequence of this change has been an undesirable level of employee turnover within this occupational category, largely due to employees choosing to terminate their employment before the fulfilment of their contracted time. Therefore, the aim of this exploratory study was to uncover and map out factors that contribute to employees intentions to leave or to continue in their employment as squad leaders and soldiers within the Swedish Armed Forces. A conceptual framework was developed based on the classic two-factor model for job satisfaction presented by Frederick Herzberg combined with an intention-based perspective on the phenomenon employee turnover. The study utilised a qualitative, interview-based approach for a case study of a unit within the Lifeguard Regiment based in Stockholm, Sweden. The study yielded a set of factors that are indicated as contributing to the employees’ intentions to stay, herein termed motivational factors, and a different set of factors that are suggested to contribute to the employees’ intentions to leave, herein termed hygiene factors. The set of motivational factors were identified as personal development, manager engagement, acknowledgement & feedback, work tasks, and community & camaraderie. The set of hygiene factors were identified as leadership (including subcategories conscription attitude and communication), the employer role, planning & uncertainty, work environment, and other factors. Overall the results were consistent with previous findings, and also offered a more in-depth view of the phenomenon.

We approached a multinational manufacturing company that wants to reduce its employee turnover among white collars workers. Thailand's current labour shortage requires an ability to retain employees and a quantitative survey is conducted to measure the perceived job satisfaction. Job Satisfaction is a key component in strive for employee retention. The study identifies and analyzes organizational reasons that contribute to job satisfaction and that can contribute to increased employee retention. By investigating perceived job satisfaction amongst white collar worker, aims the study to find factors that are central to employee retention and how the most central factors can be strengthen and developed by the organization. The study creates an understanding of the benefits of employee retention strategies and the results may support the organization in the development of these. The conclusion is that organizational effort within work design, leadership, social support; development, compensation & benefits, and work-life balance are essential for employee retention. The study indicates that employees‘ annual development, competitiveness within compensation & benefits and a leader that lives up to the employee's expectations have an influence on the perceived job satisfaction. A continuous effort to increase job satisfaction reduces employee desire of movement. The pros of staying and the risks of leaving the organization increases and the result is an increased opportunity for employee retention / Vi kom i kontakt med ett multinationellt tillverkningsföretag som vill minska sin personalomsättning bland tjänstemän. Thailands rådande arbetskraftbrist ställer krav på en god förmåga att behålla personal och en kvantitativ undersökning genomförs för att mäta den upplevda arbetstillfredsställelsen. Arbetstillfredsställelse ses i tidigare studier som en nyckelkomponent för arbetet med personalbehållning, och vår studie fortsätter i samma riktning. Syftet är att finna och analysera organisatoriska grunder i arbetstillfredsställelse som kan bidra till ökad personalbehållning. Genom att undersöka tjänstemännens upplevda arbetstillfredsställelse kan vi besvara vilka faktorer som är centrala för personalbehållning och hur de mest centrala faktorerna kan stärkas och utvecklas av organisationen. Resultatet ökar förståelsen av fördelarna med personalbehållningsstrategier och kan stödja organisationen i utvecklingen av dessa. Slutsatsen är att organisationens arbete med Arbetsdesign, Ledarskap, Socialt stöd, Utveckling, Kompensation &Förmåner samt Balansen mellan privat- och arbetslivs är centrala för deras personalbehållning. Studien indikerar även att årlig utveckling hos de anställda, konkurrenskraftiga kompensationer & förmåner och en ledare som lever upp till de anställdas förväntningar har en stark inverkan på arbetstillfredsställelsen. Ett kontinuerligt arbete för ökad arbetstillfredsställelse minskar de anställdas önskan om att byta arbete. Fördelarna med att stanna kvar samt riskerna med att lämna organisationen ökar och resultatet blir en förbättrad möjlighet till personalbehållning