The present thesis presents a case study in a Brazilian Army Hospital, involved on health care services, in the medical and hospital field, located in Santa Maria, RS, which uses the concepts of Supply Chain Management and electronic acquisitions in its activities. The research aims to propose a methodology of materials management logistic concerning materials for hospitals, integrating all its phases via web. This essay is organized within the empirical sciences arena, on the applied social sciences field. Firstly, a bibliographic review was carried out in order to develop the activities. Afterwards, a document research and a descriptive research were carried out in conjunction with the hospital, aiming to pursue the description and mapping of processes for an adequate development of the Case Study. Such Hospital was awarded in 2008 with the Excellence Certification on Resource Management for Assistance of the Military Family, in the Excellence Management System, given by the Personnel General Department and was highlighted among 26 (twenty-six) similar Hospitals throughout Brazil, obtaining the highest general score, promoting the balance between health care assistance quality and resource management concerns. Besides, it was an example of effectiveness as regards logistic operations of health care systems, concerning materials and drugs, constituting a practice case that justifies the present research and guarantees that specialization on this field is necessary to offer quality of services to clients and patients of public and private hospitals, as well as health care systems in general. Data collected and analyzed demonstrated that the current system is effective and presents possibilities of improvement concerning the process. Besides, such study contributed to improve efficiency of the researched processes, pointing out existing deficiencies and proposing ways to correct them, concluding with the presentation of a model, suggestions and recommendations to the analyzed processes. / O presente trabalho apresenta um estudo de caso, em um Hospital do Exército Brasileiro, prestador de serviços de saúde, no ramo médico-hospitalar, localizado no município de Santa Maria, RS, que utiliza os conceitos de Gestão da Cadeia de Suprimentos e de aquisições eletrônicas em suas atividades . A pesquisa busca propor uma metodologia de gestão logística de materiais para hospitais, com integração de todas as fases via web. O presente trabalho situa-se na área das ciências empíricas, no campo das ciências sociais aplicadas. Como procedimento, primeiramente foi realizada uma revisão bibliográfica, necessária para o desenvolvimento do trabalho. Após a revisão bibliográfica, foi realizada uma pesquisa documental e uma pesquisa descritiva junto ao hospital, a fim de realizar a descrição e o mapeamento dos processos para o desenvolvimento adequado do Estudo de Caso. O Hospital foi premiado no ano de 2008 no Sistema de Excelência Gerencial do Exército Brasileiro com a Certificação de Excelência na Gestão de Recursos para Assistência à Saúde da Família Militar, pelo Departamento Geral do Pessoal, destacando-se entre 26 (vinte e seis) Hospitais congêneres em todo o Brasil, obtendo a maior pontuação geral, promovendo o equilíbrio entre a qualidade da assistência a saúde e o zelo na aplicação de recursos. Além disso constitui-se um exemplo de Hospital que é eficaz em operação logística de sistemas de saúde, neste caso de materiais e medicamentos, constituindo-se num caso prático que justifica a presente pesquisa e garante que a especialização nesta área, é necessária para oferecer serviços de qualidade a clientes e pacientes de hospitais públicos e privados e sistemas de saúde em geral. Os dados coletados e analisados demonstraram que a sistemática atual é eficaz e apresenta possibilidades de melhorias no processo. Além disso, esse estudo contribuiu para melhorar a eficiência dos processos pesquisados, apontar deficiências existentes e propor formas de corrigi-las, concluindo com a apresentação de um modelo, sugestões e recomendações aos processos analisados.

The main focus of this diploma thesis is the characteristics of key aspects, which are important when designing, implementing and maintaining web application, whereas these aspects differ according to business model of the web application. The thesis reflects modern trends in the areas of web project management, UX, web design, E-Commerce process management etc. The thesis consists of the introduction, theoretical part, practical part and conclusion. In the introduction I present the reason for picking this topic, the more in-depth targets of the thesis, preconditions, restrictions, in-depth structure, sum-up the expected contribution and present research of the field. The theoretical part consists of the information about online business and introduction of the web applications. Furthermore, the key domains are presented with the new trends in different areas of web applications. In the practical part, at the beginning, there are categories of web applications defined, which are based on different business models introduced earlier. This part is followed by the comprehensive analysis in the field of web E-Commerce applications for each category of the web application, with the output of trends and best practices in the field according to each domain of the web application. It is then followed by the analysis of situation around web applications in general, because here were also some trends and best practice noticed. In conclusion I sum up the acquired results, introduce the contribution of the thesis and think about the situation around the web applications.

SweetDeal is a rule-based approach to representation of business contracts that enables software agents to create, evaluate, negotiate, and execute contracts with substantial automation and modularity. It builds upon the situated courteous logic programs knowledge representation in RuleML, the emerging standard for Semantic Web XML rules. Here, we newly extend the SweetDeal approach by also incorporating process knowledge descriptions whose ontologies are represented in DAML+OIL (the close predecessor of W3C's OWL, the emerging standard for Semantic Web ontologies), thereby enabling more complex contracts with behavioral provisions, especially for handling exception conditions (e.g., late delivery or non-payment) that might arise during the execution of the contract. This provides a foundation for representing and automating deals about services – in particular, about Web Services, so as to help search, select, and compose them. We give a detailed application scenario of late delivery in manufacturing supply chain management (SCM). In doing so, we draw upon our new formalization of process ontology knowledge from the MIT Process Handbook, a large, previously-existing repository used by practical industrial process designers. Our system is the first to combine emerging Semantic Web standards for knowledge representation of rules (RuleML) with ontologies (DAML+OIL/OWL) with each other, and moreover for a practical e-business application domain, and further to do so with process knowledge. This also newly fleshes out the evolving concept of Semantic Web Services. A prototype (soon public) i

I will attend to creation suitable model of e-marketing for e-shop with flowers in my diploma work. The aim will by join the possible instruments of online marketing in order that the company can succesfully work on the Internet. and ensure the betterposition before the competition. I will focus on e-marketing and its individua instruments. I will make some analysis of the company, by virtue of I will propose what kind of e-marketing can company use. Last but not least I will attend to the aims, which company should achieve and own potential which should valorize.

This mini-dissertation reviews present literature to define ICT and SMEs and determine the current situation in South Africa with regard to the use of ICT by SMEs, including possible benefits to SMEs as well as stumbling blocks to adopting ICT. The research consists of collecting data from ten SMEs in Gauteng in South Africa using questionnaires and interviews, to determine how SMEs can use ICT to become more competitive. The mini-dissertation will have a number of chapters: the first chapter will give an overview of the subject. The second chapter will explain the research motivation and methodology while the third chapter will be the literature review, which will explore the topic of ICT and SMEs in depth, with a focus on South Africa. Chapter four will deal with data collection and analysis; the main source of data will be interviews based on structured questions. The fifth chapter will be the discussion and recommendations based on the results of the analysis and the literature review. Chapter Six will be the conclusion. / Dissertation (MIT)--University of Pretoria, 2008. / Informatics / unrestricted