The diploma thesis deals with the rewarding of employees in the selected company via employee benefits. The theoretical part is dedicated to the main terms which are needed in understanding the issue. The practical part is focused on the analysis and subsequent evaluation of the employee satisfaction with their benefits. The quantitative approach to primary data collection is used for the purpose of finding the satisfaction, research strategy is chosen in the form of the questionnaire survey. The last suggestion part includes measures that come from the results of the analysis.

This diploma thesis deals with motivation and remuneration of employees. Theoretical part is focused on explanation of the terms in this issue. Practical part is focused on specific company Globus ČR, v.o.s. In the next part of diploma thesis processed a level of research of motivation of system of remuneration which will be made by a questionnaire survey and by semistructured interview. Based on those methods will be created suggestions which will help to set motivation plan and improve system of evaluation of employees in company Globus ČR, v.o.s.

The thesis summarizes theoretical terms related to the theme of motivation. Following is the analytical part, which describes the current state of the selected company such as the incentive system and its components, rewards, etc. Based on the implementation of quantitative research and testing hypotheses is compiled a proposal to improve the existing motivation system.

The master’s thesis deals with the system of motivation, remuneration and evaluation of employees in the communication center of the company Generali Česká pojišťovna, a. s. Part of this thesis is to focus on the current situation of the motivation system and employee benefits, and this state is further analysed using a questionnaire survey and interview. In the last part of the thesis, based on the results, solutions that would improve the current situation of the motivation system are proposed.

The thesis is focused on improving the motivation and satisfiction of emploees of manufacturing company. The first part focuses on the theoretical basis to the issue. The second part focuses on the selected company and describes its current motivation system. Based on the results from empirical research and hypothesis testing are in the last part contains suggestions for improving the current motivational system of the company

The subject of this master’s thesis, based on the results of researches on customer and employee satisfaction, is to provide proposals and suggestions leading to their better satisfaction. In the theoretical part, attention is particularly paid to services themselves, followed by customer and employee satisfaction and potential relations between them. For better analysing of these two respondent groups, a field research was conducted and primary data were collected through questionnaires. A discussion on the research results follows. It is believed, that the analysis of customer and employee satisfaction will contribute the company to their better understanding.

Hotel leaders face reduced profitability because of high employee turnover. Using Herzberg's 2-factor theory as the conceptual framework, the purpose of this multiple case study was to explore strategies that some hotel human resources managers used to reduce employee turnover. Data were collected from 5 hotel human resources managers in Massachusetts through face-to-face, semistructured interviews and a review of company documents. Data analysis using Yin's 5-step process of compiling, disassembling, reassembling, interpreting, and developing data-based conclusions resulted in 3 emergent themes: a retention strategy, a compensation strategy, and a training and development strategy. The findings indicated that the employee recruitment process, fair employee compensation and benefits, a focus on employee development, and recognition and appreciation of employees were pivotal strategies human resources managers used to reduce employee turnover. The findings may be valuable to hotel general managers, human resources managers, authors of training manuals, and hiring managers for creating strategies to reduce employee turnover. The implications for positive social change include the potential for hotel general managers to lower unemployment rates and improve the quality of life for the local community through lower employee turnover.

In this study twenty-two commercial real estate salespeople were randomly assigned to one of four experimental conditions: (1) pretest, training, posttest; (2) pretest, no training, posttest; (3) no pretest, training, posttest; (4) no pretest, no training, posttest. The training groups participated in a monitored aerobics training program designed by the Institute for Aerobics Research, Dallas, Texas. In conclusion, it appears that an improvement in employee cardiorespiratory fitness does not necessarily lead to an improvement in job satisfaction or job performance. It is important to note, however, several possible explanations for these results. First, the pretest scores for the Job Descriptive Index were already quite high indicating there was not much room for improvement on posttest scores. Secondly, with regard to performance scores the; small number of subjects may have contributed to the lack of statistical significance. The study had a 46 percent subject loss rate. Thirdly, it would have been more useful to have had subjects who earned approximately the same amount or, at least, did not have the enormous differences in earnings found in this study. Finally, it is suggested that commissions be watched for more than one sales cycle. By incorporating these changes, future studies will have a better chance of determining whether employee fitness affects employee performance or employee satisfaction.

In the increasingly competitive world of retail banking, organizations are focusing their attention on customer service as a means of increasing customer loyalty and retention. With this goal of increasing customer retention, the link between the attitudes of the service provider (employee satisfaction), the customer interaction behaviors that those attitudes lead to (customer service quality), and the attitudes that those behaviors generate in the customer (customer satisfaction) has become an increasingly important area of investigation. The goal of this research is to analyze the relationships that exist between these three variables: employee satisfaction, customer service quality, and customer satisfaction in a mid-sized retail bank. Data from three separate surveys collected during the same time period in 137 branches of a regional bank are analyzed using multiple regression analysis to determine whether relationships and interactions exist at a banking center level. While results of the analyses did not show a significant relationship between the variables, issues relevant to this determination are discussed and conclusions drawn regarding the nature of these constructs.

Vårt föränderliga samhälle påverkar och utmanar sättet att arbeta samt organisera arbete. Många organisationer förändrar kontorsmiljö och arbetssätt i syfte att skapa en mer stödjande arbetsplats. En växande kontorstrend är det aktivitetsbaserade arbetssättet, hädanefter kallat ABW. Arbetssättet innebär ett papperslöst kontor, utformat i olika zoner anpassade efter de anställdas behov. Medarbetarna har inga egna platser utan uppmanas att välja arbetsstation utifrån arbetsuppgift. Konceptet syftar till att inspirera samt främja samarbete och innovation men också till att öka lönsamheten. Studien, vilken utgår från en kvalitativ ansats, syftar till att undersöka hur medarbetare i organisationen upplever att den fysiska och psykosociala arbetsmiljön påverkas av att arbeta aktivitetsbaserat samt vad i det förändrade arbetssättet som eventuellt leder till förbättrad eller försämrad upplevd hälsa samt arbetstillfredsställelse. Studien  visar  att  den  fysiska  arbetsmiljön  har  stark  positiv  inverkan  på  medarbetarnas upplevda arbetstillfredsställelse men att arbetssättet i sig inte upplevs lika positivt. Medarbetarna nyttjar inte fullt ut arbetssättet så som det är tänkt och de olika zonerna upplevs många  gånger  ofunktionella.  De  främsta  orsakerna  till  upplevelsen  av  en  försämrad arbetsmiljö är dels att medarbetarna inte har sin fasta plats, dels svårigheterna att samla hela gruppen. Slutsatsen är att god hälsa och arbetstillfredsställelse lättare uppnås genom att beakta medarbetarnas individuella förutsättningar samt förmåga och vilja att hantera förändringarna som arbetssättet innebär. Vi anser studien vara av värde då kunskapen kring ABWs för- och nackdelar samt påverkan på medarbetarnas fysiska och psykiska hälsa samt arbetstillfredsställelse  är  begränsad.  Genom  ökad  kunskap  och  förståelse  ökar förutsättningarna för ett mer hållbart arbetsliv. / Our   changing   society influence   and   challenge the   way   of   working and   organizing work. Many organizations change the office environment and the work concept in order to create a  more  supporting  workplace. A  growing  office trend  is the  concept  activity based working, henceforth called ABW. The work concept means a paperless office, designed in different  zones customized  to  suit the needs of employees. The employees  have no  fixed seats,  instead  they are  encouraged  to  choose  workstation  based  on  the  assignment.  The concept aims  to inspire and  promote collaboration  and  innovation,  but  also to  increase profitability.   The study,  which  is  based  on a qualitative approach,  aims  to  explore how employees in the organization perceive that the physical and psychosocial work environment is affected by working activity based and which factors in the changed way of working that leads to increased or decreased perceived health and job satisfaction. The study shows that the physical environment has a strong positive impact on employees' perceived job satisfaction but  that  the  activity  based  working  in  itself  not  always  is  perceived  as  positive.  The employees did not fully utilize the activity based working concept as it is supposed and the different office zones are often perceived as non-functional. The main reasons for why the physical and psychosocial work environment is perceived as impaired are partly that the employees do not have their own seats, partly the reduced possibilities to gather the whole group. The conclusion is that good health and job satisfaction is more easily achieved if considering the employees individual conditions as well as ability and willingness to handle the changes that the new way of working means. Since the knowledge about the advantages and disadvantages of the concept, as well as it’s impact on employees' physical and psychological health is limited, we believe our study to be of value. Through improved knowledge  and  understanding the  opportunities  to  create  a  more  sustainable  worklife increases.