Teaching and instructing students is a necessity, but creating ways to challenge them is a priority. This thesis focuses on Barry Zimmerman and Timothy Clearly’s Self-Regulation Empowerment Program (SREP). This model uses a problem-solving approach in establishing Self-Regulated Learning (SRL) strategies in students’ learning. Stemming from interdisciplinary questions such as, “what will help students be successful in and outside the classroom?” and “how do teachers challenge students without stifling their creativity?” this purpose of this study aims to explore the realm of Self-Regulated Learning (SRL). The present study further examines if SRL strategies and practices foster learning and are prevalent in current trends and curricula such as, Marzano and Common Core. After thorough analysis of student observations and coding of data, the findings concluded that SRL strategies fostered student learning. Students studied were more readily motivated to regulate their learning and attempt challenging tasks. Moreover these findings indicated an increase in student success and metacognitive knowledge, as the students were provided with more opportunities to engage in self-talk, self-reflection, strategic planning, and goal setting. Results suggested the flexibility of the SREP model and its application to current instructional practices. Implications and recommendations for further research into the SRL model across other disciplines are also presented and discussed.

M.Com. (Financial Management) / Ontbondeling kan met reg as die sake-onderwerp van 1993 in SA beskryf word. Die siening word gesteun deur Clarke (1994) in sy artikel "Year of unbundling", waarin hy ontbondeling as die grootste kenmerk van die korporatiewe finansieringsakiwiteite van die groot banke in SA gedurende 1993 beskryf. In die voorwoord van die 1993-weergawe van "The Giants" (bylae by Financial Mail) word ontbondeling as die hoofrede vir "the most significant shake-up of corporate SA's shareholding structure" sedert die eerste publikasie van die bylae beskryf (Anon., 1993j:3). Indien ontbondeling as die sake-onderwerp van 1993 in SA beskou word, kan swart ekonomiese bemagtiging as die sake-onderwerp van 1994 in SA beskou word. Ontbondeling en swart ekonomiese bemagtiging was nie net die twee belangrikste onderwerpe van korporatiewe finansieringsaktiwiteite in SA gedurende die afgelope twee jaar nie, maar moontlik ook die twee onderwerpe wat die meeste gedurende die periode in die SA sakewereld bespreek is. Daar het in die proses verskeie wanindrukke oar die twee begrippe ontstaan en die hoofredes daarvoor was waarskynlik eerstens dat beide onderwerpe op een of ander wyse aan die politieke en ekonomiese transformasie in die land gekoppel is, en tweedens dat dieselfde name, byvoorbeeld Sanlam, Barlow Rand en Anglo American, telkens tydens 'n bespreking van die twee onderwerpe opgeduik het. Hierdie dokument poog onder andere om die twee begrippe, wat beide ook as "prosesse" beskryf kan word, duidelik te definieer en te onderskei, onder andere aan die hand van voorbeelde, in perspektief te stel, van die wanindrukke uit die weg te ruim en die gebeure rondom beide onderwerpe gedurende die afgelope twee jaar aan 'n paar gemene faktore, byvoorbeeld die politieke en ekonomiese veranderinge in die land en die rol van die konglomerate in beide prosesse, te koppel.

D.Phil. (Engineering Management) / Women play a major role in the society as caregivers, communicators and providers. Information and Communications Technologies (ICTs) help to co-ordinate some aspects of rural women’s life, and their future rural economy will be information and knowledge-driven one. Rural women’s participation in decision-making and contribution to the male-dominated ICT environment are of growing importance. This research will guide us to rethink how rural women’s use of ICTs can provide them more opportunities and improve their quality of life. In this research we analyze what constitutes rural women empowerment through the use of ICTs, and provide an overview of empowerment indicators. This research will focus on the provisioning of ICT in rural areas in South Africa and women’s inherent abilities to contribute to the socio-economic status of households using ICTs. The aim of this research is to address the gendered digital divide and empower rural women in South Africa through the use of ICT. If rural women are given the opportunity for capacity building, ICT training and development they will be ready to take the ICT leap in the coming years. The research highlights gender-sensitive issues such as feminisms and women’s development through ICTs. The qualities of the empowered women and the elements of rural women empowerment through the use of ICTs are elaborated. The discussions on various data collection methods suited for feminist research and specifically for ICT for women’s development (ICT4WD) research is presented. The theories, paradigms and African belief systems underpinning women empowerment are carefully analyzed. The research reveals ICT projects used to empower women in many developing countries and throws light on shortcomings of the South African legal frameworks that have implications on rural women empowerment. A theoretical framework is developed for rural women empowerment though the use of ICTs. The framework serves as a guiding principle to revisit the SA B-BBEE legal framework and BEE ICT score-card. Some light will be thrown on the plight of rural women in South Africa and various challenges they face to use and access ICT. We believe this research paves the way to critically think about women’s issues and how to empower the disempowered rural women living in South Africa through ICTs. The research focuses on the effective strategies, through the framework that would contribute to empower the disempowered rural women in South Africa through ICTs.

M.Tech. / There is currently a lot of research work being done to gain insight into the value proposition for IT governance frameworks and different other variables that have significant bearing on successful implementation of IT governance in South African organizations. There has however been no adequate research conducted on how Black Economic Empowerment (BEE) policy and more specifically the four significant elements of the BEE scorecard (ownership, preferential procurement, skills development and management and control) affect IT governance within South African Enterprises. The study explores BEE policy as a means of redressing past inequalities and then presents BEE challenges that influence IT governance implementation. A broad outline of the research and a conceptual framework that will assist in monitoring the effectiveness of these four elements of the BEE scorecard towards IT governance implementation are presented. The study aims at giving an improved understanding and insights about the strength of the relationship between these two variables (BEE scorecard and IT governance), both of which have a bearing on the success of businesses operating in South Africa as a third variable. Kaplan and Norton„s balanced scorecard is used to measure business success (organization performance). The adopted method of data gathering was quantitative research with extensive use of questionnaires that targeted IT professionals and practitioners closely affiliated with BEE initiatives. The findings show a weak association between BEE and successful IT governance implementation. The results also reveal IT governance maturity has advanced to well-managed level 4.The human capital and diversity in the IT workforce lag behind in progress as a result of inadequate adherence to BEE metrics. There was a strong relationship between organization performance and BEE metrics, and a very weak link between IT governance and organization performance. It is envisaged that the resulting framework arising out of this work will form a foundation for other scholars and practitioners in the IT governance field to expand on gained knowledge, espousing the creation of a compressive IT framework that does not only focus on management tools and frameworks for IT governance efficiency but embraces the social dimensions of IT governance that may inhibit or enable IT governance effectiveness.

Studien handlar om hur professionella inom verksamheter som arbetar med föräldraskapsstöd upplever stödet och dess effekt, samt hur de anser att stödet kan utvecklas och göras mer lättillgänglig. Studien baseras på fyra semistrukturerade intervjuer med personer som arbetar eller har erfarenhet av arbete med föräldraskapsstöd. Det insamlade materialet analyserades med hjälp av en riktad innehållsanalys utifrån tre teman; Stödets betydelse ur ett professionsperspektiv, Viktiga faktorer för ett gott resultat och Eventuella hinder, utmaningar och arbete för ett mer lättillgängligt stöd. Studiens slutsatser tyder på att föräldraskapsstöd utöver att stärka föräldrar i sin föräldraförmåga, kan även bidra till att föräldrar får ett ökat självförtroende och en känsla av egenmakt. Föräldraskapsstöd bör ses som ett förebyggande arbete som minskar risken för negativa utfall och ett normbrytande beteende hos barn och unga. Utbudet på föräldraskapsstödsinsatser behöver anpassas för att möta de behov som finns och även göras mer jämlikt över hela landet. Arbetet kräver ett professionellt förhållningssätt, flexibilitet och bör grunda sig i empowerment. Föräldraskapsstöd behöver även marknadsföras ytterligare samt normaliseras för att göra det mer lättillgängligt för allmänheten.

Thesis (MAcc)--Stellenbosch University, 2012. / ENGLISH ABSTRACT: The requirements of broad-based black economic empowerment (‘BEE’) are set out in the BEE scorecard. When an entity incurs expenditure relating to indirect empowerment measures (i.e. the preferential procurement, enterprise development, skills development and socio-economic development categories on the BEE scorecard), it is unclear whether the expenditure will be deductible for income tax purposes (BEE Partner, 2008). The objectives of the current study are to determine whether such expenditure is deductible and to formulate best practice guidelines for the deduction of the expenditure. The best practice guidelines consist of factors that should be considered when determining whether expenditure is deductible, as well as recommendations on how to justify that such expenditure should, in fact, be deductible. The methodology used was to first consider the requirements of the BEE scorecard, the types of expenditure and the reasons for incurring expenditure towards indirect empowerment measures. The deduction of such expenditure was then considered in a general sense and specifically for each broad category of expenditure. Lastly, the best practice guidelines were formulated based on the conclusions reached. Common expenditure towards indirect empowerment measures of BEE was grouped into broad categories. The different reasons why entities incur such expenditure were identified, as the reason for incurring expenditure can influence whether it is incurred in the production of income (Van Schalkwyk, 2010b:110). It is submitted that expenditure that is excessive or that is incurred for philanthropic purposes would not be incurred in the production of income. Four issues were identified that could preclude a deduction in terms of the general deduction formula (section 11(a)) – notably, that expenditure has to be in the production of income and non-capital in nature to be deductible. In addition to section 11(a), special income tax deductions (sections 12H, 12I or 18A) and capital allowances (sections 11(e), 13sex or 15(a)) could also possibly apply, but only for certain types of expenditure and only in qualifying circumstances. The conclusions drawn as to the deductibility of expenditure are summarised as a guideline for taxpayers. The above-mentioned conclusions, along with the literature examined, were used to formulate general best practice guidelines. One such guideline is that the onus is on taxpayers to show (through one of the ways suggested) that expenditure is in the production of income. Taxpayers should also note that excessive expenditure is not in the production of income and that certain expenditure required by sector charters is more likely to be capital in nature. Furthermore, specific best practice guidelines were submitted for each broad category of expenditure and relate to, for example, the applicability of the identified special deductions and the quantification of non-monetary expenditure. The specific best practice guidelines should be considered when incurring expenditure in a specific category. In summary, even though expenditure towards indirect empowerment measures has been found to be deductible in most cases, there are exceptions of which taxpayers should be aware. The proposed best practice guidelines include guidance that could be considered before incurring expenditure towards indirect BEE measures. / AFRIKAANSE OPSOMMING: Die vereistes van breë-basis swart ekonomiese bemagtiging (‘SEB’) word in die SEB-telkaart uiteengesit. Wanneer ’n entiteit onkostes met betrekking tot indirekte bemagtigingsmaatreëls (die telkaartkategorieë vir voorkeurverkryging, besigheidsontwikkeling, vaardigheidsopleiding en sosio-ekonomiese ontwikkeling) aangaan, is dit nie duidelik of sodanige onkoste vir inkomstebelasting-doeleindes aftrekbaar sal wees nie (BEE Partner, 2008). Die doelwitte van hierdie studie was om te bepaal of sulke onkostes belastingaftrekbaar is en om bestepraktyk-riglyne te formuleer vir die aftrekking van die onkostes. Die bestepraktyk-riglyne bestaan uit faktore wat oorweeg moet word in die bepaling of onkostes belastingaftrekbaar is, sowel as aanbevelings oor hoe aftrekbaarheid geregverdig kan word. Die studiemetodologie het eerstens ’n ondersoek behels na die vereistes van die SEB-telkaart, die soorte onkostes sowel as die redes vir die aangaan van onkostes wat met indirekte bemagtigingsmaatreëls verband hou. Daarna is die belastingaftrekbaarheid van sodanige onkostes in die algemeen sowel as spesifiek vir elke breë kategorie van onkoste oorweeg. Laastens is die bestepraktyk-riglyne opgestel op grond van die gevolgtrekkings wat bereik is. Algemene onkostes wat met indirekte SEB-maatreëls verband hou, is in breë kategorieë gegroepeer. Die verskillende redes waarom entiteite die uitgawes aangaan, is bepaal, aangesien dit kan beïnvloed of die uitgawe in die voortbrenging van inkomste is of nie (Van Schalkwyk, 2010b:110). Daar word aangevoer dat onkoste wat oormatige is of onkostes met betrekking tot filantropiese doeleindes nie as deel van die voortbrenging van inkomste beskou kan word nie. Vier kwessies is geïdentifiseer wat ’n aftrekking ingevolge die algemene aftrekkingsformule (artikel 11(a)) kan verhoed – die belangrikste is dat die onkostes in die voortbrenging van inkomste aangegaan moet word en nie kapitaal moet wees om afgetrek te kan word. Benewens artikel 11(a), kan spesiale belastingaftrekkings (artikel 12H, 12I of 18A) en kapitaaltoelaes (artikel 11(e), 13sex of 15(a)) ook moontlik geld, maar slegs vir sekere soorte onkostes en in omstandighede wat daarvoor in aanmerking kom. Die gevolgtrekkings oor die belastingaftrekbaarheid van onkostes word uiteindelik as ’n riglyn vir belastingbetalers opgesom. Bogenoemde gevolgtrekkings, tesame met die bestudeerde literatuur, is gebruik om algemene bestepraktyk-riglyne te formuleer. Een so ’n riglyn is dat die bewyslas op die belastingbetaler rus om (op een van die voorgestelde maniere) aan te toon dat onkostes in die voortbrenging van inkomste aangegaan word. Belastingbetalers moet ook daarop let dat oormatige onkostes nie as deel van die voortbrenging van inkomste beskou kan word nie en dat sekere onkostes ingevolge die vereistes van sektorhandveste meer waarskynlik kapitaal van aard sal wees. Spesifieke bestepraktyk-riglyne is voorts vir elke breë kategorie van onkostes voorgestel, byvoorbeeld met betrekking tot die toepaslikheid van die geïdentifiseerde spesiale aftrekkings en die kwantifisering van nie-monetêre onkostes. Hierdie spesifieke bestepraktyk-riglyne behoort in ag geneem te word wanneer onkostes in ’n spesifieke kategorie aangegaan word. Ter samevatting behoort belastingbetalers daarop bedag te wees dat hoewel onkostes met betrekking tot indirekte bemagtigingsmaatreëls in die meeste gevalle belastingaftrekbaar is, daar wel sekere uitsonderings is. Die voorgestelde bestepraktyk-riglyne bied derhalwe leiding oor die faktore wat oorweeg kan word voordat onkostes met betrekking tot indirekte bemagtigingsmaatreëls aangegaan word.

M. Tech. (Department of Business Administration, Faculty of Management Sciences), Vaal University of Technology. / The influence of measuring Broad Based Black Economic Empowerment (B-BBEE) is becoming a vital issue in organisations simply because it affects the organisation in different ways. Organisations seek ways to improve their B-BBEE status level in order to be conducive when conducting business and they believe that B-BBEE is necessary. The B-BBEE verification agencies are responsible for carrying out a factual, thorough evaluation of a measured entity’s B-BBEE status and, based on the result, for determining a B-BBEE score. The overall aim of conducting verification is to give confidence to all parties that rely upon the score set out in the verification certificate that the information on which the certificate is based has been tested for validity and accuracy. The study provided more information on how verification agencies can improve their competencies and how this affects the Department of Trade and Industry and the verification agencies. The study focused on educating the verification agencies and the Department of Trade and Industry about the importance and processes of developing a competency framework. Its purpose was to develop a competency framework for verification agencies. A survey consisted of about 300 verification practitioners employed by 80 verification agencies. Data was collected using the consensus sampling technique. All of these practitioners constituted a ‘universe’ or ‘population’ and 87 respondents were utilised. The Social Package for the Social Sciences (SPSS) and AMOS software packages were used for descriptive and factor analysis. Finally, the findings for the study are highlighted and the conclusions, implications and recommendations drawn.

Thesis (PhD)--Stellenbosch University, 2013. / This study investigated the implementation of broad-based black economic empowerment (BBBEE) policy in the hotel industry of South Africa. BBBEE aims to accelerate the inclusion of black people into the economy through company ownership, human resource, and enterprise and community development. Although black people represent 91 per cent of South Africa’s population, the economy is controlled by a small white population. Studies have shown slow adoption and resistance to the BBBEE policy by the private sector, including in the hotel industry. Therefore, the research problem was the nature of compliance with, and the implementation of, black empowerment policy in the hotel industry. The main objective of the study was to investigate whether a framework for the effective implementation of black empowerment policy could be developed, given the centrality of hotels in the tourism value chain. The specific objectives were to determine the nature of the disconnect on BBBEE, to identify factors which facilitated or inhibited implementation, and to explore solutions for enhancing BBBEE implementation in the hotels. A quantitative investigation of 611 hotel general managers constituted the core of the dissertation’s content and contribution. Data from 178 respondents was analysed using descriptive and correlational statistical methods. The development of the quantitative research instrument was substantiated by the preliminary qualitative study of five hotel group executives. The mixed methods approach was appropriate for investigating the dual structure (group and unit) of the hotel industry. The results indicated that hotels were recording progress on human resource development although compliance levels did not meet the required BBBEE targets. On enterprise development, the hotels’ engagement with small black enterprises was low both quantitatively and qualitatively. Furthermore, hotel group leaders indicated that the tourism-specific BBBEE charter presented bureaucratic challenges, as tourism straddles several industries which required different BBBEE certification. The study has developed an empowerment framework of solutions for achieving success in BBBEE in hotels. The primary factors determining success are the provision of performance targets and incentives for general managers, and if the hotel manager supports BBBEE policy. Furthermore, exogenous factors such as the star rating and location of a hotel also impact on BBBEE implementation. A quantitative investigation of 611 hotel general managers constituted the core of the dissertation’s content and contribution. Data from 178 respondents was analysed using descriptive and correlational statistical methods. The development of the quantitative research instrument was substantiated by the preliminary qualitative study of five hotel group executives. The mixed methods approach was appropriate for investigating the dual structure (group and unit) of the hotel industry. The results indicated that hotels were recording progress on human resource development although compliance levels did not meet the required BBBEE targets. On enterprise development, the hotels’ engagement with small black enterprises was low both quantitatively and qualitatively. Furthermore, hotel group leaders indicated that the tourism-specific BBBEE charter presented bureaucratic challenges, as tourism straddles several industries which required different BBBEE certification. The study has developed an empowerment framework of solutions for achieving success in BBBEE in hotels. The primary factors determining success are the provision of performance targets and incentives for general managers, and if the hotel manager supports BBBEE policy. Furthermore, exogenous factors such as the star rating and location of a hotel also impact on BBBEE implementation. This study builds on, and adds value to previous studies by moving beyond the investigative mode to identifying practical policy options for successful transformation of the hotel industry. The proposed framework acknowledges the diverse nature of the tourism product, and provides potential solutions to enhance the hotel managers’ ability to anticipate and incorporate factors impacting on BBBEE implementation. The framework adds theoretical value to affirmative action discourse by suggesting a conceptual shift from a race-based approach to an alternative one which would incorporate sustainable tourism and ethical governance concerns. Such an approach would maximise BBBEE potential in the hotel industry of South Africa for beneficiaries and communities. Additional research is recommended to substantiate the hypothesis with a broader sample as the study was limited to hotel managers.

Die oorhoofse doelstelling van die navorsing is om behoeftebepalings onder personeel van dienssentrums vir bejaardes sowel as afgetrede vrywilligers te doen ten einde ’n effektiewe bemagtigingsprogram vir beide groepe te kan saamstel. Daar is vasgestel wat die effektiefste kenmerke van ’n personeellid van ’n dienssentrum is. Die studie beoog verder om ’n bemagtigingsprogram vir beide personeel en afgetrede vrywilligers te ontwikkel, aan te bied en te evalueer ten einde afgetrede vrywilligers meer sinvol en effektief tot voordeel van beide die organisasie en ouer persoon self te benut. Die proefskrif bestaan uit vyf afdelings: AFDELING A: Hierdie afdeling bevat onder meer die probleemstelling, navorsingsvrae, navorsingsdoelstelling en doelwitte, die sentraal teoretiese stelling, teoretiese benadering, maatskaplike groepwerk, tydperk van ondersoek, navorsingsmetodologie, beperkings van die studie, omskrywing van begrippe en die keuse en struktuur van die navorsingsverslag. Ten einde die doelstelling te kon bereik, is die volgende doelwitte nagestreef: Doelwit 1 Om ’n behoeftebepaling onder personeel van dienssentrums vir bejaardes te doen ten einde vas te stel of hulle van afgetrede vrywilligers se dienste gebruik maak en watter stremmings hulle ervaar ten opsigte van die benutting van vrywilligers. Doelwit 2 Om ’n behoeftebepaling onder afgetrede vrywilligers betrokke by dienssentrums vir bejaardes te doen ten einde vas te stel wat hulle verwagtinge van die dienssentrum en sy personeel is. Doelwit 3 Om vas te stel hoe die profiel van personeellede lyk wat met die afgetrede vrywilligers werk. bladsyiv Doelwit 4 Om ’n bemagtigingsprogram vir personeel van dienssentrums vir bejaardes te ontwikkel en toe te pas ten einde personeel meer kennis oor afgetrede vrywilligers te gee en met vaardighede toe te rus sodat hulle meer effektief met vrywilligers kan werk. Doelwit 5 Om ’n bemagtigingsprogram vir afgetrede vrywilligers van dienssentrums vir bejaardes te ontwikkel en aan te bied ten einde hulle in te skakel by die dienssentrum waar hulle met volle oorgawe effektief kan funksioneer. Doelwit 6 Om die bemagtigingsprogramme na afloop van die aanbieding daarvan te evalueer ten einde vas te stel of die ontwikkelde bemagtigingsprogramme vir personeel en afgetrede vrywilligers positiewe groei en vordering by die groepe meegebring het ten einde die programme bekend te kan stel aan al die dienssentrums. AFDELING B: Afdeling B bevat die ses artikels waarin verslag gelewer is oor die uitkomste van die navorsing. Artikel 1 het betrekking op die manier waarop die personeel van dienssentrums die afgetrede vrywilligers benut. Artikel 2 handel oor afgetrede vrywilligers se verwagtinge van die dienssentrum en sy personeel. Artikel 3 bevat die profiel van personeel wat met afgetrede vrywilligers werk. Artikel 4 dek die inhoud van ’n bemagtigingsprogram vir personeel wat met afgetrede vrywilligers werk. Artikel 5 behels die inhoud van ’n bemagti–gingsprogram vir afgetrede vrywilligers. Artikel 6 behandel die evaluering van die bemagti–gingsprogramme vir personeel en afgetrede vrywilligers betrokke by ’n dienssentrum vir bejaardes. AFDELING C: Hierdie afdeling is die samevatting van die vernaamste bevindings en gevolgtrekkings ten opsigte van die ondersoek in die geheel. Daarbenewens is aanbevelings gedoen en die bydra van die ondersoek uitgelig. AFDELING D: Die bylaes tot die navorsingsverslag, byvoorbeeld die verskillende meet–instrumente en vraelyste word hier vervat. A FDELING E: Hierdie afdeling sluit die proefskrif af met ’n samevattende bibliografie. / Thesis (Ph.D. (Social Work))--North-West University, Potchefstroom Campus, 2012.

Die oorhoofse doelstelling van die navorsing is om behoeftebepalings onder personeel van dienssentrums vir bejaardes sowel as afgetrede vrywilligers te doen ten einde ’n effektiewe bemagtigingsprogram vir beide groepe te kan saamstel. Daar is vasgestel wat die effektiefste kenmerke van ’n personeellid van ’n dienssentrum is. Die studie beoog verder om ’n bemagtigingsprogram vir beide personeel en afgetrede vrywilligers te ontwikkel, aan te bied en te evalueer ten einde afgetrede vrywilligers meer sinvol en effektief tot voordeel van beide die organisasie en ouer persoon self te benut. Die proefskrif bestaan uit vyf afdelings: AFDELING A: Hierdie afdeling bevat onder meer die probleemstelling, navorsingsvrae, navorsingsdoelstelling en doelwitte, die sentraal teoretiese stelling, teoretiese benadering, maatskaplike groepwerk, tydperk van ondersoek, navorsingsmetodologie, beperkings van die studie, omskrywing van begrippe en die keuse en struktuur van die navorsingsverslag. Ten einde die doelstelling te kon bereik, is die volgende doelwitte nagestreef: Doelwit 1 Om ’n behoeftebepaling onder personeel van dienssentrums vir bejaardes te doen ten einde vas te stel of hulle van afgetrede vrywilligers se dienste gebruik maak en watter stremmings hulle ervaar ten opsigte van die benutting van vrywilligers. Doelwit 2 Om ’n behoeftebepaling onder afgetrede vrywilligers betrokke by dienssentrums vir bejaardes te doen ten einde vas te stel wat hulle verwagtinge van die dienssentrum en sy personeel is. Doelwit 3 Om vas te stel hoe die profiel van personeellede lyk wat met die afgetrede vrywilligers werk. bladsyiv Doelwit 4 Om ’n bemagtigingsprogram vir personeel van dienssentrums vir bejaardes te ontwikkel en toe te pas ten einde personeel meer kennis oor afgetrede vrywilligers te gee en met vaardighede toe te rus sodat hulle meer effektief met vrywilligers kan werk. Doelwit 5 Om ’n bemagtigingsprogram vir afgetrede vrywilligers van dienssentrums vir bejaardes te ontwikkel en aan te bied ten einde hulle in te skakel by die dienssentrum waar hulle met volle oorgawe effektief kan funksioneer. Doelwit 6 Om die bemagtigingsprogramme na afloop van die aanbieding daarvan te evalueer ten einde vas te stel of die ontwikkelde bemagtigingsprogramme vir personeel en afgetrede vrywilligers positiewe groei en vordering by die groepe meegebring het ten einde die programme bekend te kan stel aan al die dienssentrums. AFDELING B: Afdeling B bevat die ses artikels waarin verslag gelewer is oor die uitkomste van die navorsing. Artikel 1 het betrekking op die manier waarop die personeel van dienssentrums die afgetrede vrywilligers benut. Artikel 2 handel oor afgetrede vrywilligers se verwagtinge van die dienssentrum en sy personeel. Artikel 3 bevat die profiel van personeel wat met afgetrede vrywilligers werk. Artikel 4 dek die inhoud van ’n bemagtigingsprogram vir personeel wat met afgetrede vrywilligers werk. Artikel 5 behels die inhoud van ’n bemagti–gingsprogram vir afgetrede vrywilligers. Artikel 6 behandel die evaluering van die bemagti–gingsprogramme vir personeel en afgetrede vrywilligers betrokke by ’n dienssentrum vir bejaardes. AFDELING C: Hierdie afdeling is die samevatting van die vernaamste bevindings en gevolgtrekkings ten opsigte van die ondersoek in die geheel. Daarbenewens is aanbevelings gedoen en die bydra van die ondersoek uitgelig. AFDELING D: Die bylaes tot die navorsingsverslag, byvoorbeeld die verskillende meet–instrumente en vraelyste word hier vervat. A FDELING E: Hierdie afdeling sluit die proefskrif af met ’n samevattende bibliografie. / Thesis (Ph.D. (Social Work))--North-West University, Potchefstroom Campus, 2012.