Masters in Public Administration - MPA / A problem of the South African economy is the pervasive unemployment in particular amongst the black population. Double-digit unemployment figures had become the norm within post - apartheid South Africa. The newly elected government in 1994 identified the informal sector as a strategic growth area. The SMME sector was seen as unexplored and a potential conduit and possible answer to create employment opportunities and address the unemployment crisis. The question that guided the research was What are the challenges faced by the SMME sector, in particular black SMMEs, in becoming a sustainable and financially viable business? The study was qualitative in nature and the case methodology was used for this research. The key findings were that, there is an over - reliance on the business owner that in many instances, has very little business experience. Furthermore ,that government support programmes are not well known amongst the SMMEs. The major recommendations are that Government must provide the support to the SMME sector to become sustainable and contribute to employment creation. Government must explore the possibility of financially supporting the SMMEs. Lastly, that Government must review the regulatory and policy framework to reduce and create an enabling environment for SMMEs to grow and become lucrative.

Evidence of the interest in enterprise architecture (EA) is seen in the number of enterprise architecture frameworks (EAF) in existence. An EAF is responsible for the realisation of an EA, and therefore acts as a container for the terminology of EA. The lack of acceptance of terms and definitions, coupled with the phenomenon of the large number of EAFs, indicate a silo type understanding of what EA is, which leads to a lack of clarity in the conceptual foundations of EA. By following a design science research (DSR) approach, a conceptual artefact (an enterprise architectonic (EAt)) is created to address the lack of clarity in the conceptual foundations of EA thinking and practice. The EAt serves as a conceptual device to represent the fundamental understanding of EA in terms of concepts and their relationships. The content of the EAt is derived from applying a structured interpretation method (SIM) to three prominent EAFs (The Open Group Architecture Framework, the Department of Defense Architecture Framework and the Zachman Framework for Enterprise Architecture). The SIM’s results are an EA understanding that consists of an EA claim: EA is similar in intent to the enterprise as a worldview is to the world. It is supported by six EA propositions:  Proposition 1: EA’s underlying theoretical knowledge is in a pre-suppositional state.  Proposition 2: EA is a description of the structure of the systems of an enterprise.  Proposition 3: EA represents the enterprise in time-oriented architectures such as an as-is, to-be and has-been architecture.  Proposition 4: EA translates the values/strategy of the enterprise into operational systems appropriate to the information society.  Proposition 5: EA provides a means to manage decisions about the IT/IS management and implementation in the enterprise.  Proposition 6: EA captures a representation of the enterprise in the form of a model or set of models. The six EA propositions are analysed through the lens of Heidegger's equipment analysis, to produce a set of architectonic elements. These elements are arranged in the EAt to create a conceptual device to support the fundamental understanding of EA. / Centre for Applied Information and Communication / Ph. D. (Information Systems)

Die gegenwärtig im öffentlichen Sektor zu verzeichnende breite Akzeptanz betriebswirt-schaftlicher Standardanwendungssoftware (SAS) ist nicht zuletzt in der Hoffnung begründet, durch die in ihr inkorporierten und sich bewährten privatwirtschaftlichen Methoden die Steue-rungsprobleme der Politik und Verwaltung lösen zu können. Aus der primär konzeptionellen Ausrichtung der betriebswirtschaftlichen SAS auf die Lösung von ökonomischen Aufgaben in kommerziellen Unternehmen ergeben sich jedoch Funktionslücken in Bezug auf die ganzheit-liche Steuerung von Verwaltungsprozessen. Die Standardsoftware als Organisator des betrieb-lichen Ablaufs in Unternehmen kann diese Funktion in der öffentlichen Verwaltung nicht in vollem Umfang erfüllen. Dem Einsatz der Informations- und Kommunikations- (IuK-)Technologie in der öffentlichen Verwaltung kommt aber eine außerordentliche Bedeutung zu, denn nichts kann wertneutraler und effizienter eindeutig geregelte bürokratische Verfahren vollziehen als eine Software. Die stärkere Automatisierung von Verwaltungsprozessen ist folglich ein beträchtlicher Beitrag zur Schaffung einer friedlichen Koexistenz zwischen der Bürokratie und privatwirtschaftlichen Managementtechniken. Die vorliegende Untersuchung zeigt daher die Möglichkeiten und Grenzen des Einsatzes be-triebswirtschaftlicher Anwendungssysteme in der öffentlichen Verwaltung. Die vorhandenen Funktionsdefizite werden primär unter dem Gesichtspunkt der operativen und strategischen Steuerung des administrativen Handelns systematisch identifiziert. Darauf aufbauend erfolgt eine Konzeption der integrierten und intelligenten Erfassung von Leistungs- und Wirkungsda-ten in der öffentlichen Verwaltung, um eine Informationsbasis für das Controlling zu schaffen und dieses auch zu institutionalisieren. / The broad acceptance of standard application software for commercial enterprises (SAS) in the public sector is justified by the fact, that methods of controlling the commercial activities, which are implemented in the SAS, can help to solve current problems of controlling the pol-icy and administration. The primary functional focus of business management SAS on support of different processes in commercial enterprises do however lead to function gaps concerning the control of administrative processes in public sector. The standard software as a supervisor of the operational sequence in enterprises cannot fulfill this function in the public administra-tion to full extent. But the employment of the information and communication (IuC)Technologie in the public administration is most significant, because nothing can carry out worth-neutral and more efficiently clearly regulated bureaucratic procedures than a soft-ware. Therefore the stronger automation of administrative processes is a considerable contri-bution for creating a peaceful coexistence between the bureaucracy and private-economical management techniques. The following scientific work examines therefore the possibilities and borders of the em-ployment of application systems, which are primarily designed for commercial enterprises, in public administration. The existing function deficits are systematically identified under the criterion of the operational and strategic controlling of administrative processes. This work results in a conception for the integrated and intelligent collection of achievement and effects data in public administration, in order to create an information basis for controlling public administrative processes and also institutionalize this.

A research report submitted to the Faculty of Engineering and the Built Environment, University of the Witwatersrand, Johannesburg, in partial fulfilment of the requirements for the degree of Masters of Science, Industrial Engineering, 31 March 2015 / The purpose of this research was to determine whether principles promoted by a programme management discipline be defined as critical success factors (CSFs) for the realisation of post-implementation benefits from an ERP investment in an organisation. The research method consists of a single case study with three embedded cases. The main source of data was the use of semi-structured interviews, and business documentation was used to corroborate findings. It was concluded that of the eleven CSFs proposed, three were highly likely CSFs, seven were likely but had certain conditions attached, and one is most likely not a CSF. It was also discovered that four additional CSFs proposed in interviews conducted may be relevant, and that four themes exist within the case data analysed. These may form part of future work.

This project examines the discursive-material construction of 'economic empowerment' at organizations serving survivors of commercial sexual exploitation (CSE). It uses multiple qualitative methods, including interviews, observations, and document analysis at 18 different organizations supporting CSE survivors.

Thesis (M.M. (Public Policy))--University of the Witwatersrand, Faculty of Commerce, Law and Management, Graduate School of Public and Development Management, 2013. / Increasingly, literature suggests that there is a causal link between the development of the Small, Medium and Micro-enterprise (SMME) sector and economic and social development, especially in developing countries. It is for this reason that many countries are pursuing SMME development policies as part of their growth and social development strategies, including South Africa. To this effect, the South African government has also developed policies and established institutions to support SMME development. However, the development of the SMME sector in South Africa is still lagging behind that of many developing countries and the failure rate of SMME remains very high. Research has predominantly attempted to find reasons for SMME failure by focusing on challenges faced by SMMEs. However, literature now suggests that the problem also lies within the institutions that are meant to provide support to the SMMEs. The purpose of the study was to investigate short-comings in the provision of support services by Seda to SMMEs, particularly training and mentoring. In this regard, the study found that the main challenge faced by Seda is with regards to its poor accessibility. Other challenges include poor quality of trainers and mentors skills; training programmes that fail to respond to SMMEs‟ needs; lack of resources; poor monitoring and evaluation. The study concluded that the challenges faced by Seda have contributed, to some extent, to the slow progress in the development of SMMEs.

The intent of this paper is to investigate social enterprise, and the Swedish work environment regulations as expressed in the Organizational and social work environment provisions of the Swedish Work Environment Authority (AFS 2015:4) within the context of mental health promotion. This investigation will generate hypotheses regarding how social enterprises and the individuals working in these environments utilize work in creating mental health promotional activities. The theoretical approach to be used in this paper is twofold: Attachment Theory and Meaning Making Theory. In order to deepen our understanding of work as a mental health promotional activity the phenomena of social enterprise and AFS, 2015:4 were subjected to a textual analysis in the form of a focus group interview and followed with a semi-structured interview. The research design was transformational, and the method was mixed combining literature review, text analysis, a focus group interview and several semi-structured interviews. The population interviewed was employees and management within social enterprises in Uppsala, Sweden. The conclusion reached was that the ability for a work environment to promote health was in correlation to the quality of social relationships and the ability to understand and experience the activity of work as meaningful and meaning making. Based upon this conclusion hypothesis were generated for further research.

O conceito de Empresas Virtuais vem sendo amplamente discutido no atual contexto de globalização dos mercados e da produção. Uma Empresa Virtual (EV) é uma rede temporária de entidades que se unem para explorar uma oportunidade de negócio, compartilhando competências, custos e acesso ao mercado. Apesar da EV ser composta por várias empresas diferentes, é fundamental gerenciar essa rede como se fosse uma única empresa. No entanto, para formação de EVs voltadas a produtos manufaturados existe uma lacuna na sua fase de operação: a carência de métodos adequados para executar o planejamento e controle da produção. O objetivo deste trabalho é propor um modelo de referência para o planejamento e controle da produção em EV, visando dar suporte a sua operação distribuída, porém de forma integrada. Esse modelo define um conjunto de atividades para o planejamento e controle da produção em EVs, as informações necessárias para realizá-las e a estrutura organizacional responsável pela execução das mesmas. Para elaborar o modelo, são determinadas as características de EVs e de sua gestão da produção, e considerados os processos envolvidos no ciclo de vida de uma EV. Por fim, um exemplo do planejamento e controle da produção em uma EV fictícia é elaborado para ilustrar a utilização do modelo proposto. / The concept of Virtual Enterprises has been widely discussed in the current context of market and production globalization. A Virtual Enterprise (VE) is a temporary enterprise network that joint themselves to exploit a business opportunity by sharing competences, costs and market share. Even though a VE is composed by different enterprises, it is fundamental to manage this network like a single company. However, while forming a VE for manufacturing sector, there is a gap in the operational phase: the lack of appropriated methods to execute the production planning and control. The goal of this work is to propose a reference model for production planning and control in VE, in order to support its distributed operation, but in an integrated way. This model defines a set of activities for the production planning and control in a VE, the required information to perform them and also the organizational model responsible for their execution. To elaborate the model, it was determined the features of VEs and its production management, and also considered the VE lifecycle processes. An example of production planning and control in a fictitious VE is elaborated to illustrate the proposed model utilization.

The EU strives for improving the use of resources in industry and society, a part of this is to turn the economy from a liner, consumption economy, to a circular, reusable economy. In order for this to be achieved industry needs adjust their production to facilitate remanufacturing of used products as well as producing new products. A part of the challenge industry is facing is the increase in complexity and volume in regard for information and material flows, one way of handling this in manufacturing companies is to use ERP- systems to keep track of information and material flows. The purpose of the thesis is to investigate the possibility to implement ERP- systems in remanufacturing industries since the amount of uncertainties and sources of variations shadows those in new product manufacturing. In order to reach a conclusion in regards to the purpose of this thesis three research questions where formed: What production steps are need to complete the remanufacturing process? What are the pros and cons of using ERP- systems within remanufacturing? What are the critical implementation factors that remanufacturing industries need to consider when implementing ERP- systems? In order to answer the research questions a literature study was performed to gain insight in the academic knowledge on the subject. In addition to the literature study a case study was conducted as well at a refurbishing company within the train industry. From the literature and case study it was concluded that the remanufacturing process consist of five phases, receiving the product from the market, dismantling it, repair and restore the components, reassemble the product, return the product to the customer/market. Since ERP- systems are continually being developed and their ability to handle uncertainties and variations improve, they could be used at companies facing increased variations and uncertainties than those found in companies only conducting new product production. The pros of utilizing ERP- systems are: financial gains through reduction of administrative, production and inventory costs, the customer related gains come from improved communication, the positive effects on the internal processes are achieved from increased productivity and efficiency. The final area where positive effects can be found is the knowledge and growth are, where ERP- systems follow up on best practises and makes the information easier to access. The drawbacks of using ERP- systems are that it is costly to purchase and implement them, and the company might need to adjust its methods and processes in order to fit the functions included in the ERP- system. As well as there is a need to educate and train the staff to handle the system in a correct fashion.  In order to succeed in implementing a ERP- system, there is a great need for a vision of what the system is supposed to achieve as well as a clear support from the leadership. The implementation needs an assign leader that makes sure that the right functions and systems are being introduced and the amount of special adjustments are kept to a minimum to reduce the risk of making the implementation slower and costlier. In conclusion, remanufacturing companies could draw great advantage from implementing a ERP- system, if not only for the standardisation of methods and tasks, but also from the more user friendly information system. / Ibland annat EU driver man ett arbete med att bli bättre på att ta tillvara på de resurser och tillgångar som vi har, en del av detta arbete är att företag ska kunna ta emot använda produkter och återvinna materialen och komponenterna för att producera nya produkter, man vill ställa om från en linjär till en cirkulär ekonomi. Denna omställning är en utmaning för nytillverkande företag då dessa har optimerat sin verksamhet för att producera produkter och saknar därför system för att ta emot använda produkter och demonteras dessa. En del i utmaningen är den ökade komplexitet som uppstår vid introduktionen av fler flöden och behovet av ytterligare processer. För att hantera information och materialflöden använder sig företag av integrerade affärssystem, ERP-system, där information centraliseras i företaget och görs tillgängligt för alla funktioner. Följande arbete har fokuserat på att utröna huruvida företag som är aktiva inom reparations- och livstidsförlängande verksamhet kan dra nyttan av att använda ERP-system då dessa typer av verksamheter har stora variationer i processtid, tillgång och kvalitet på returnerade produkter samt att efterfrågan varierar kraftigt. För att uppfylla syftet med arbetet har tre forskningsfrågor upprättats: Hur ser tillverkningsprocesser ut inom reparations- och livstidsförlängande verksamheter? Vilka är fördelar och nackdelar med användning av integrerade affärssystem till reparations- och livstidförlängande verksamheter? Vilka faktorer är viktigt att tänka vid implementeringen och användandet av integrerade affärssystem till reparations- och livstidförlängande verksamheter? För att besvara forskningsfrågorna har en litteraturstudie genomförts för att bestämma den akademiska kunskapen inom området, samt en fallstudie hos ett företag verksamt inom reparation och livstidsförlängande av tåg i syfte att samla in empirisk data. Från litteraturstudien och fallstudien har det konstaterats att tillverkningsprocessen hos reparations- och livstidsförlängande verksamheter består av fem moment; mottagande, demontering, upparbetning, återmontering och återlämning/försäljning. Då ERP-system blir allt mer avancerade har deras förmåga att hantera osäkerheter och förändringar ökat, detta har gjort att verksamheter med korta planeringshorisonter samt många osäkerhetskällor kan tillämpa ERP-system till sin verksamhet. Fördelar med att göra detta återfinns inom fyra kategorier: finansiella (så som reducerade kostnader för administration), produktion och lager, kundrelaterade fördelar (som förbättrad kommunikation och tidshållning), intern verksamhetsfördelar genom ökad produktivitet och effektivitet, kunskap och tillväxtfördelar så som användarvänligare system och ökad effektivitet samt att ERP- system följer upp ”best practis” mönster. Nackdelar med ERP-system är att dessa är kostsamma att införskaffa och implementera, samt att verksamheten kan behöva standardisera sina metoder för att vara kompatibla med systemets funktioner. Även kunskapen inom företaget behöver öka för att hantera systemen. För att lyckas med implementeringen av ERP-system krävs en tydlig vision om vad systemet ska uppnå och stötting i form av ledarskapsfördelning och implementeringsteam som driver på arbetet, samt att mängden specialanpassning hålls till ett minimum då detta riskerar att dra ut på processen vilket driver upp kostnaderna. Slutsatsen är att reparations- och livstidsförlängande verksamheter kan dra stora fördelar av att implementera ERP-system, bland annat genom standardisering av arbetssätt men också tack vare användarvänligare informationssystem. Dock behövs en tydlig vision för att användandet ska lyckas.

Enterprise Resource Planning (ERP) systems are information systems that integrate organizational activities across geographical and functional divisions. Being enterprise-wide systems, they are used within an organization in order to standardise its data and streamline its business processes. However, the envisaged benefits of installing an ERP system, such as better control over the company’s operations and seamless integration and data exchange, often fail to materialize. Although the literature has looked into the factors affecting a successful ERP implementation and adoption, it has largely overlooked the actual use of the system. However, as ERP systems have become widespread in many organizations, it is important to examine the use of such systems and their organizational consequences in-situ. This research is particularly concerned with the impact of the use of ERP systems on organizational control and drift. The main argument is that there are contextual factors, in the form of existing organizational control and drift, which influence the use of the ERP system by its users. The actual use of the ERP system can then also lead to organizational control or drift itself. This depends on the way the system is used by its users, as well as the affordances of the system. The former is characterized as human agency in this thesis, while the latter is characterized as machine agency. An interpretive case study approach is adopted to examine those issues. A main case study is examined in depth, aided by four auxiliary case studies. The main contribution of this research is the provision of rich insights regarding the use of ERP systems and their organizational consequences.