The aim of this quantitative study was to develop and validate a model to measure the organisational effectiveness of a metropolitan municipality in South Africa. The literature review phase explored the concept of organisational effectiveness and the assessment thereof in both the Public and Private Sectors. The literature review indicated that there is a clear distinction between business performance (operational and financial performance) and the larger concept of organisational effectiveness, and also that the measurement of organisational effectiveness in the Public Sector differed from the measurement thereof in the Private Sector. The literature review also indicated that measures of Public Sector effectiveness could not be directly applied to measure the effectiveness of Private Sector organisations. From the literature review a proposed theoretical model for measuring the organisational effectiveness of a metropolitan municipality in South Africa was proposed. This proposed model included organisational and behavioural variables contained in traditional approaches to organisational effectiveness, variables that were identified in previous organisational effectiveness studies, as well as variables contained in existing assessment models of organisational effectiveness. This model was then validated during the empirical phase by conducting a survey of an existing metropolitan municipality in South Africa (n = 6514) and exposing the results of the survey to Structural Equation Modelling (SEM). The confirmatory factor analysis conducted as part of SEM subsequently identified three main and 10 secondary statistically significant organisational and behavioural variables that could be used to measure the effectiveness of a metropolitan municipality in South Africa. The three main variables identified were (1) Healthy Systems, (2) Goal Achievement and (3) Service Delivery, while the 10 secondary variables identified were (1) Diversity, (2) Training & Development, (3) Rewards & Recognition, (4) Management Practices, (5) Internal Functioning, (6) Work Environment, (7) Interpersonal Relations, (8) Workforce Equity, (9) Customer Satisfaction and (10) Vision & Mission. It was thus recommended that metropolitan municipalities in South Africa could use this validated model as an assessment framework to measure their current organisational effectiveness, to identify aspects which need to be rectified to improve effectiveness, and to compare and benchmark their municipality in order to learn from other metropolitan municipalities to improve their effectiveness. / Industrial and Organisational Psychology / D. Admin. (Industrial and Organisational Psychology)

O crescimento do uso dos aerogeradores de pequeno porte em áreas urbanas em todo o mundo aponta para um mercado em expansão e extremamente promissor, principalmente no brasil, onde o potencial eólico é grande. tratando-se de máquinas pequenas existe interesse dos consumidores residenciais na sua utilização, seja para economia de energia ou por adesão às fontes alternativas. existe uma grande quantidade de fabricantes no mundo incluindo aerogeradores de alta, média e baixa qualidade. com isso surge a necessidade de criar métodos que avaliem estes produtos quanto ao seu rendimento energético, como ocorrem com as geladeiras, lâmpadas, fogões e outros, a fim de resguardar a qualidade deste equipamento ao consumidor. a proposta é criar um ciclo de teste (ou ciclo de ventos) baseado nos perfis de comportamentos diários de ventos urbano obtidos através de medições reais feitos pelo projeto sonda. esse perfil será usado para testar os aerogeradores de até 1 kw em laboratório, com auxílio de um túnel de vento a fim de determinar o rendimento energético do conjunto gerador, servindo como método para o aprimoramento desses aparelhos. outra possibilidade é o uso desta metodologia no programa brasileiro de etiquetagem, que classifica os produtos em função de sua eficiência energética. este trabalho também pode ser usado para acreditação de laboratórios de certificação que avaliam produtos em função de sua eficiência e/ou rendimento, visto que a acreditação é uma ferramenta estabelecida em escala internacional para gerar confiança na atuação de organizações que executam atividades de avaliação da conformidade. / The growing use of small wind turbines in urban areas around the world points to an expanding market and extremely promising, especially in Brazil, where the wind potential is great. In the case of small machines there is consumer interest in residential use, either for energy efficiency or adherence to alternative sources. There is a lot of wind turbines manufacturers in the world including high, medium and low quality. With this comes the need to classify these products as their energy efficiency, as with refrigerators, lamps, stoves and other in order to safeguard the quality of the equipment to the customer. The proposal is to create a test cycle (or cycle of winds) based on daily behavior profiles of urban winds obtained through actual measurements made by the SONDA project. This profile will be used to test wind turbines of up to 1 kW in the laboratory, with the aid of a wind tunnel in order to determine the energy efficiency of the generator set, serving as a method for the improvement of these devices. Another possibility is the use of this methodology in the Brazilian labeling Program, which ranks the products according to their energy efficiency. This job can also be used for certification laboratory accreditation which assesses products on the basis of its efficiency and/or income, since accreditation is a tool established on an international scale to generate confidence in the activities of organizations that perform conformity assessment activities.

India’s geographical location renders it with ample solar-energy potential ranging from 4-7 kWh/m2 daily and 2,300–3,200 sunshine hours annually. The diverse nature of human settlements (scattered low-rise to dense high-rise) in India is one of the unexplored avenues of harnessing solar energy through electricity generation using photovoltaic (PV) technology. Solar energy is a promising alternative that carries adequate potential to support the growing energy demands of India’s burgeoning population. A previous study estimates, by the year 2070, with 425 million households (of which utilizing only 20 %), about 90 TWh of electrical energy can be generated utilizing solar energy. PV is viable for onsite distributed (decentralized) power generation offering advantages of size and scale variability, modularity, relatively low maintenance and integration into buildings (no additional demand land). The application of solar PV technology as the building envelope viz., walls, façade, fenestration, roof and skylights is termed Building Integrated Photovoltaic (BIPV). Apart from generating electricity, PV has to also function as a building envelope, which makes BIPV systems unique. Even with a gradual rise in the number of BIPV installations across the world over the years, a common consensus on their evaluation has not yet been developed. Unlike PV in a ground mounted system, its application in buildings as an envelope has huge implications on both PV and building performance. The functions of PV as a building material translates well beyond electricity generation alone and would also have to look into various aspects like the thermal comfort, weather proofing, structural rigidity, natural lighting, thermal insulation, shading, noise protection safety and aesthetics. To integrate PV into a residential building successfully serving the purpose (given the low energy densities of PV and initial cost), would also mean considering factors like the buildings electricity requirement and economic viability. As many studies have revealed, 40% of electricity consumed in a building is utilized for maintaining indoor thermal comfort. Tropical regions, such as India, are generally characterized by high temperatures and humidity attributed to good sunlight, therefore, the externality considered for this study has been the impact of BIPV on the thermal comfort. Passive designs need to regulate the buildings solar exposure by integrating a combination of appropriate thermal massing, material selection, space orientation and natural ventilation. On the other hand, PV design primarily aims to maximize solar to generate maximum energy. The design requirements for climate-responsive building design may thus infringe upon those required for optimal PV performance. Regulating indoor thermal comfort in tropical regions poses a particular challenge under such conditions, as the indoor temperature is likely to be sensitive to external temperature variations. In addition, given current performance efficiencies for various PVs, high initial cost and space requirement, it is also crucial to ascertain PV’s ability to efficiently support buildings energy requirement. Thus, BIPV would require addressing, concurrently, design requirements for energy-efficient building performance, effective PV integration, and societal feasibility. A real time roof integrated BIPV system (5.25 kW) installed at the Center for Sustainable Technologies at the Indian Institute of Science, Bangalore has been studied for its PV and building thermal performance. The study aims at understanding a BIPV system (based on crystalline silicon) from the technical (climate-responsiveness and PV performance), social (energy requirement and energy efficiency) and economical (costs and benefits) grounds and identifies relevant factors to quantify performance of any BIPV system. A methodology for BIPV evaluation has been proposed (Integrability Methodology), especially for urban localities, which can also be adopted for various PV configurations, building typologies and climatic zones. In the process, a novel parameter (thermal comfort energy) to evaluate the thermal performance of naturally ventilated buildings combining climate-responsiveness and thermal comfort aspects has also been developed. An Integrability Index has also been devised, integrating various building performance factors, to evaluate and compare the performance of BIPV structures. The methodology has been applied to the 5.25 kW BIPV system and the index has been computed to be 0.17 (on a scale of 0 – 1). An insulated BIPV system (building applied photovoltaic system) has been found to be favorable for the climate of Bangalore than BIPV. BIPV systems have also been compared across three different climates (Bangalore, Shillong and Delhi) and given the consideration of the same system for comparison, the system in Delhi is predicted to have a higher Integrability than the other two systems. The current research work is a maiden effort, that aims at developing and testing a framework to evaluate BIPV systems comprising technical, social and economic factors.

The wastewater treatment process is one of the most important processes which contributes to the protection of the environment. This process can also potentially recover necessary and scarce raw materials, such as phosphorus. Research of the wastewater treatment technology is an increasingly relevant topic and more innovative knowledge should be gradually implemented into existing plants. However, the implementation of such technology involves increased investment and often operating costs. This is, why there is a growing interest in improving the energy intensity and hydraulic efficiency of the installed wastewater plant machinery. The optimization of operating parameters in such machinery can also bring significant savings, which can be potentially re-invested into other technologies. This work deals with the issue of proper evaluation of installed machinery for the selection of operating parameters and assessment of their significance. As the challenge, wastewater treatment technology is very sensitive towards the combination of technological equipment and incorrect operational parameters can lead to erroneous evaluation of the efficiency of individual equipment or inappropriate engineering proposals. To eliminate these risks, an analytical procedure for the selection and evaluation of parameters is proposed in this work. This procedure is demonstrated on six types of equipment. To verify the conclusions of the proposed procedure, a model design of the equipment was performed, in which the influence of individual parameters was concisely assessed. By using the data, the proposed procedure could be validated more specifically. In this work, the necessary data for the design was obtained by experimental research and extensive testing. The results confirm the practical applicability of the proposed procedure.

In dieser Arbeit wird untersucht, wie eine theoriegeleitete Bewertung der Auslagerungseignung von Geschäftsprozessen erfolgen kann und welche Ansatzpunkte für profitables Wachstum von Business Process Outsourcing (BPO)-Anbietern in Deutschland sich aus der Nutzung einer entsprechenden Methodik ableiten lassen. Dazu wird in drei Schritten vorgegangen. In einem ersten Schritt wird ein theoretisch-konzeptionelles Bewertungsmodell zur Bestimmung der Auslagerungseignung von Geschäftsprozessen entwickelt. In einem zweiten Schritt werden Möglichkeiten einer konzeptionellen Übertragung dieses Modells auf Praxisanwendungen geprüft. Im abschließenden dritten Schritt wird gezeigt, wie die Verwendung des in dieser Arbeit entwickelten Bewertungsmodells im Rahmen der Marktbearbeitungsaktivitäten von BPO-Dienstleistern einen Beitrag zum profitablen Wachstum dieser Anbieter leisten kann. / In this thesis it is studied how a theory-based assessment of business processes regarding their adequacy for outsourcing can be carried out and what starting points for profitable growth of Business Process Outsourcing (BPO) providers in Germany can result from the application of such a methodology. For this purpose a three step approach is taken. As a first step a theory-based concept of an assessment model to determine the adequacy of outsourcing business processes is developed. As a second step possibilities for transferring the concept of this model to real life applications are examined. In a final third step it is shown how the assessment model developed here can be used as part of the marketing activities of BPO companies to contribute to their profitable growth.

Η παρούσα διατριβή πραγματεύεται το πρόβλημα της αποτελεσματικής σχεδίασης ιστοτόπων που υποστηρίζουν την εύχρηστη διαδραστική αναζήτηση. Με τον όρο διαδραστική αναζήτηση περιγράφεται η διερευνητική αλληλεπίδραση ενός χρήστη με έναν ιστότοπο, με στόχο την εύρεση πληροφορίας στο πλαίσιο μίας εργασίας του, χωρίς τη χρήση διαδικτυακών μηχανών αναζήτησης. Η διατριβή εντάσσεται στην περιοχή της ευχρηστίας του Διαδικτύου και γενικότερα της μελέτης αλληλεπίδρασης ανθρώπου-υπολογιστή και ειδικότερα αλληλεπίδρασης χρηστών με πληροφορία. Ένας ιστότοπος είναι συχνά, όχι μόνο μια εφαρμογή με την οποία αλληλεπιδρά ο χρήστης αλλά και ένας πληροφοριακός χώρος, του οποίου η κατάλληλη δόμηση και διασύνδεση του περιεχομένου επηρεάζουν σε μεγάλο βαθμό την ευχρηστία του. Συνεπώς, η ανάπτυξη μεθοδολογιών για τον επιτυχή σχεδιασμό της πληροφοριακής αρχιτεκτονικής (information architecture) ενός ιστοτόπου παραμένει μία σημαντική σχεδιαστική πρόκληση. Η διατριβή προτείνει μία νέα μεθοδολογία σχεδιασμού και αξιολόγησης της πληροφοριακής αρχιτεκτονικής ιστοτόπων, τη MEDIAMIS (Methodology for the Efficient Design of Information Architectures based on Models of Interactive Search). Η συνεισφορά της έγκειται στο γεγονός ότι βελτιστοποιεί και συστηματοποιεί τη διαδικασία σχεδιασμού ή αξιολόγησης. Η MEDIAMIS είναι εμπνευσμένη από εδραιωμένες χρηστοκεντρικές τεχνικές και πρόσφατα μοντέλα της συμπεριφοράς των ανθρώπων κατά τη διαδραστική αναζήτηση. Η μεθοδολογία απευθύνεται σε μηχανικούς του Διαδικτύου και αποσκοπεί στη δημιουργία ιστοτόπων που υποστηρίζουν την εύχρηστη διαδραστική αναζήτηση από τους χρήστες τους. Προκειμένου να υποστηριχθεί η MEDIAMIS αναπτύχθηκαν δύο πρωτότυπα εργαλεία, το AutoCardSorter (Automated Card Sorting Tool) και το ISEtool (InfoScent Evaluator Tool). Το πρώτο υποστηρίζει τη διαδικασία δόμησης του περιεχομένου ενός ιστοτόπου, ενώ το δεύτερο τη δημιουργία σημασιολογικά κατάλληλων λεκτικών περιγραφών για τους υπερσυνδέσμους ενός ιστοτόπου. Τέλος, στο πλαίσιο της διατριβής, εξετάζεται η εγκυρότητα και αποδοτικότητα της MEDIAMIS και των υποστηρικτικών εργαλείων, μέσα από έξι πειραματικές μελέτες. Στις μελέτες αυτές συγκρίθηκαν εκτενώς τα αποτελέσματα της προτεινόμενης προσέγγισης με αυτά καθιερωμένων χρηστοκεντρικών τεχνικών και μετρικών της παρατηρούμενης συμπεριφοράς των χρηστών. Τα συμπεράσματα των μελετών έδειξαν ότι η MEDIAMIS παράγει αποτελέσματα εφάμιλλης ποιότητας με εδραιωμένες χρηστοκεντρικές τεχνικές, αλλά με σημαντικά αποδοτικότερο τρόπο. / This thesis addresses the problem of effective design of websites that enhance findability of information during interactive search. The term interactive search is used to describe the exploratory, goal−directed browsing activity of a user, while seeking information in a website. Seeking information using a search engine is not an object of study in this thesis. The thesis falls into the field of human computer interaction, and the subfields of Web usability and human information interaction. A website should be treated both as a user interface as well as a hypertext information space, whose structural design has a significant influence on intuitive access to content, task completion and overall user experience. In today’s information explosion, one of the biggest challenges in web design is the effective design of its information architecture. The latter constitutes the research objective of this thesis. The thesis proposes a new methodology to design and evaluate the information architecture of websites, the MEDIAMIS (Methodology for the Efficient Design of Information Architectures based on Models of Interactive Search). The contribution of the proposed approach is that is optimizes and systemizes the information architecture design or evaluation process. MEDIAMIS is inspired by established user-centered techniques and recent cognitive models of user’s interactive search behavior. MEDIAMIS is addressed to Web practitioners and deals with the design or evaluation of a website’s information structure and labeling system. In the context of the proposed methodology, two innovative tools have been developed. The first tool, AutoCardSorter (Automated Card Sorting Tool), supports the structural design of a website. The second tool, ISEtool (InfoScent Evaluator Tool), facilitates the production of semantically appropriate hyperlink labels for the typical goals of a website. The applicability of the proposed methodology and the effectiveness and efficiency of the associated tools were examined through six experimental studies. These studies compared both quantitavely and qualitatively the results of the proposed methodology against the ones derived from established user-centered design approaches, such as card sorting, and against observed and subjective user data. It was found that the proposed methodology lead to a substantial efficiency gain, without expense in the quality of results.

The support and promotion of public Technical and Vocational Education and Training (TVET) Colleges is fundamental in addressing South Africa’s intermediate-level and artisanal skills as shortages in these areas contribute to considerable unemployment in South Africa. These institutions have been earmarked by the South African government for extensive growth. Therefore, efficient and effective management and accurate decision-making within these institutions are essential. The evaluation of the management information systems (MISs) within these institutions, which provide data and information to inform institutional short-term and long-term management decision-making and day-to-day operations, should take place on a regular basis to so enhance the reliability and accuracy of the data and information. The problem is that no evidence of a methodology (artefact) for the evaluation of MISs at public TVET Colleges in South Africa could be found in the literature. Therefore, the rationale for this study is to develop a methodology for the evaluation of MISs at public TVET Colleges in South Africa. Hence the main research question for the study was formulated as: What are the components that constitute a methodology for the evaluation of a MIS at a public TVET College in South Africa? The study was conducted according to a design science paradigm. Design science is underpinned by a pragmatic philosophical paradigm which considers thought as a tool for prediction, problem solving and action. The Design Science Research Process (DSRP) model informed the research process utilised to develop the artefact for this problem centred initiated study. The iterated activities of the DSRP model which include: design, demonstrate, evaluate and and communicate, contributed to the refinement of the methodology (artefact). The artefact mainly underwent experimental evaluation to demonstrate its applicability. The methodology (artefact) was empirically evaluated at three cluster-random selected public TVET Colleges after all colleges, with similar MIS maturity levels, were clustered into groups.The study contributed to the extant knowledge base of: theory building, on different levels. The main theoretical contribution is the final evaluated methodology (DSR artefact) which enables IT practitioners and MIS managers at public TVET Colleges in South Africa to evaluate their MISs on a regular basis. The methodology (artefact) presents a theory for design and action which satisfies the conditions of importance, parsimony and novelty on a micro-level. The study furthermore contributed to the extant literature on the theory of MIS success evaluation by contributing to theory on the measurement of MIS success constructs and measuring of the relationships between the constructs. Another theoretical contribution is the innovative evidence-based method by which the public TVET Colleges were clustered. The clustering method was used to ensure a more rigorous sample selection technique than purposive or convenient sample selection of cases and is generalisable to other knowledge domain contexts. The research study furthermore produced results of interest to both technology-focused and management-focused audiences. For technology-focused audiences the processes by which the artefact was constructed and evaluated are described, thus establishing repeatability of the study and building the knowledge base for further research extensions by future design science researchers. The rigour of the artefact design process was complemented by a thorough presentation of the experimental design of the artefact’s field test in three public TVET College environments which provides sufficient detail for management audiences to determine if sufficient organisational resources exist for utilisation of the artefact. / Information Science / Ph. D. (Information Systems)

The support and promotion of public Technical and Vocational Education and Training (TVET) Colleges is fundamental in addressing South Africa’s intermediate-level and artisanal skills as shortages in these areas contribute to considerable unemployment in South Africa. These institutions have been earmarked by the South African government for extensive growth. Therefore, efficient and effective management and accurate decision-making within these institutions are essential. The evaluation of the management information systems (MISs) within these institutions, which provide data and information to inform institutional short-term and long-term management decision-making and day-to-day operations, should take place on a regular basis to so enhance the reliability and accuracy of the data and information. The problem is that no evidence of a methodology (artefact) for the evaluation of MISs at public TVET Colleges in South Africa could be found in the literature. Therefore, the rationale for this study is to develop a methodology for the evaluation of MISs at public TVET Colleges in South Africa. Hence the main research question for the study was formulated as: What are the components that constitute a methodology for the evaluation of a MIS at a public TVET College in South Africa? The study was conducted according to a design science paradigm. Design science is underpinned by a pragmatic philosophical paradigm which considers thought as a tool for prediction, problem solving and action. The Design Science Research Process (DSRP) model informed the research process utilised to develop the artefact for this problem centred initiated study. The iterated activities of the DSRP model which include: design, demonstrate, evaluate and communicate, contributed to the refinement of the methodology (artefact). The artefact mainly underwent experimental evaluation to demonstrate its applicability. The methodology (artefact) was empirically evaluated at three cluster-random selected public TVET Colleges after all colleges, with similar MIS maturity levels, were clustered into groups. The study contributed to the extant knowledge base of: theory building, on different levels. The main theoretical contribution is the final evaluated methodology (DSR artefact) which enables IT practitioners and MIS managers at public TVET Colleges in South Africa to evaluate their MISs on a regular basis. The methodology (artefact) presents a theory for design and action which satisfies the conditions of importance, parsimony and novelty on a micro-level. The study furthermore contributed to the extant literature on the theory of MIS success evaluation by contributing to theory on the measurement of MIS success constructs and measuring of the relationships between the constructs. Another theoretical contribution is the innovative evidence-based method by which the public TVET Colleges were clustered. The clustering method was used to ensure a more rigorous sample selection technique than purposive or convenient sample selection of cases and is generalisable to other knowledge domain contexts. The research study furthermore produced results of interest to both technology-focused and management-focused audiences. For technology-focused audiences the processes by which the artefact was constructed and evaluated are described, thus establishing repeatability of the study and building the knowledge base for further research extensions by future design science researchers. The rigour of the artefact design process was complemented by a thorough presentation of the experimental design of the artefact’s field test in three public TVET College environments which provides sufficient detail for management audiences to determine if sufficient organisational resources exist for utilisation of the artefact. / Information Science / Ph. D. (Information Systems)

With industry expectations of billions of Internet-connected things, commonly referred to as the IoT, we see a growing demand for high-performance on-chip bus architectures with the following attributes: small scale, low energy, high security, and highly configurable structures for integration, verification, and performance estimation. Our research thus mainly focuses on addressing these key problems and finding the balance among all these requirements that often work against each other. First of all, we proposed a low-cost and low-power System-on-Chips (SoCs) architecture (IBUS) that can frame data transfers differently. The IBUS protocol provides two novel transfer modes – the block and state modes, and is also backward compatible with the conventional linear mode. In order to evaluate the bus performance automatically and accurately, we also proposed an evaluation methodology based on the standard circuit design flow. Experimental results show that the IBUS based design uses the least hardware resource and reduces energy consumption to a half of an AMBA Advanced High-Performance Bus (AHB) and Advanced eXensible Interface (AXI). Additionally, the valid bandwidth of the IBUS based design is 2.3 and 1.6 times, respectively, compared with the AHB and AXI based implementations. As IoT advances, privacy and security issues become top tier concerns in addition to the high performance requirement of embedded chips. To leverage limited resources for tiny size chips and overhead cost for complex security mechanisms, we further proposed an advanced IBUS architecture to provide a structural support for the block-based AES algorithm. Our results show that the IBUS based AES-encrypted design costs less in terms of hardware resource and dynamic energy (60.2%), and achieves higher throughput (x1.6) compared with AXI. Effectively dealing with the automation in design and verification for mixed-signal integrated circuits is a critical problem, particularly when the bus architecture is new. Therefore, we further proposed a configurable and synthesizable IBUS design methodology. The flexible structure, together with bus wrappers, direct memory access (DMA), AES engine, memory controller, several mixed-signal verification intellectual properties (VIPs), and bus performance models (BPMs), forms the basic for integrated circuit design, allowing engineers to integrate application-specific modules and other peripherals to create complex SoCs.

This dissertation thesis deals with questions connected with creating concept of real-estate agency web portal. Theoretical part including first two main parts of the thesis examines basic definitions and main principles of Internet -- history, services, concepts of Internet, which has to be mentioned to create present metodology based on actual pieces of knowledge. Thesis continues with defining term "web portal" in relationship with real-estate market. Theoretical part is supplemented with practical examples for better understanding. Practical part analyzes real-estate market from the view of utilization of Internet services. Selected web pages are evaluated from different aspects. Main goal of this thesis is to define universal methodology for real-estate agency portal concept.