This paper desires to research how leader¡¦s beliefs of excellence enterprise influence organizational performance through soft variables¡Ðtaking Herman Miller Company (the thirdest furniture company in the United State) as Example. According to collecting researches of excellence enterprise and information of Herman Miller company, we builded the model of Herman Miller Company. Therefore we can simulate the situation and policies, and find out the relationship between leader¡¦s belief and organizational performance.

Banking services are perhaps the largest industry that caters to -the needs of various segments of the population reflecting the diverse Diasporas of the society. Moreover, perceived service quality tends to play a significant role in high involvement (high interaction between customers and service providers) industries like banks. Also, banks often have long-term business relationships with customers. In addition, the banking sector is large enough to capture and represent almost all the critical features of the customer-perceived service quality and the critical dimensions of excellence that the management may have to encounter, in order to effectively manage a service organisation. . However, there is considerable lack of literature with respect to service industry management, especially in the banking industry of developing economies. Therefore an analysis of banks in the UAE from a 'service-quality perspective' may sound interesting at this juncture. Such an investigation is vital for the bankers in order to enhance their business performance. The main objective of this research is to develop a theoretical framework to understand and explore CSFs for banks that succeed in the field of TQM and to identify marketoriented activities that are affected by the use of this approach. This research adapts an interdisciplinary approach that makes use of TQM, service quality, IT, and information systems literature. It takes a holistic view of TQM in the banking sector and considers the different stages of implementation and implications of the TQM. The research design involves a combination of quantitative and qualitative methodologies to incorporate: (1) TQM development; (2) the identification of key TQMsuccess factors commonly cited in the literature, and endorsed by practitioners and experts as important to effective TQM implementation; (3) an in-depth case studies. approach to understand how TQM processes, and critical success factors identified are addressed and implemented; and (4) the possible impact of TQM practices on efficiency. Furthermore, the research framework, which emerged from the literature search, is tested and validated by rigorous quantitative analysis using SPSS. The statistical analysis using Factor Analysis, Regression Analysis, One-Sample Test and Ranking Analysis to test a series of relationships and research constructs to provide solid support for the resulting relationships. i The study has identified twelve CSFs for the successful implementation of TQM: (1) Top Management Support, (2) Strategy, (3) Continuous Improvement, (4) Benchmarking, (5) Customer Focus, (6) Quality Department, (7) Human Resource Management, (8) Quality Technology,. (9) Service Design, (10) Employees, (11) Servicescapes, (12) Quality Systems. Furthermore, it *has been found that the organisational experiences of TQM implementation in-the service- sector in UAE are far from being mature. There is a lot of evidence with reference to the survey results and case studies presented in this study that TQM is still a new management concept, and is widely unknown. In many cases, there is some reluctance to introduce it. . The study has pointed out the CSFs for successful TQM implementation because it is vital for organisations to capture the minds of everybody, starting at the top and permeating throughout the whole organisation and beyond. The philosophy maintains that an organisation's primary objective is to enhance its ability to meet customer requirements by improving the quality of its services. People are the most important management resource and ultimate goal of business. TQM generally means a quest for excellence, creating the right attitudes and controls to make prevention of any possible errors, and optimise customer satisfaction by increased efficiency and effectiveness. Further, this study points out TQM as being an organisation-wide activity which has to reach every employee. Therefore, TQM has been an. approach for continuously improving the quality of services delivered through the participation at all levels and functions of the organisation. From this study, it is evident that the effectivetransformation to TQM has been linked to the extent to which firms implement certain CSFs. This study contributes to the emerging literature on TQM in banking sector in a number of specific ways: (1) It provides new theoretical grounds for studying TQM in banking sector in the context of CSFs that affect competition in the dynamic marketplace; (2) It computes and analyses the total quality management indices with respect to the 16 factors which have been developed from the literature for the banking industry as a whole; (3) It ascertains the level of TQM implementation in the UAE banking scene; (4) It Offers key insights on the criticality of the different TQM dimensions with respect to the banking sector in UAE and (5) It provides a foundation and proposals for future research and investigation.

A career as a professional footballer has long been regarded as a highly sought after occupation for many young males within the UK and, against this backdrop, since the 1970s increasing attention has come to be placed on the way young players are identified and developed within professional clubs. Particular concern has been expressed over the number of players who, having been developed by professional clubs, fail to secure a professional contract, and the ways in which clubs should help young players safeguard their futures through alternative career training. There, have, however, been very few studies that have analyzed the education and welfare provisions that are offered within professional football Academies and Centres of Excellence, and fewer still that have done this from a sociological perspective. By drawing upon the figurational sociology of Norbert Elias, concepts derived from symbolic interactionism, and existing work in the sociology of youth, the objective of this study is to examine the realities of young players' day-to-day working-lives, the experiences they have of the educational programmes they follow, and the welfare-related matters that arise within present-day Academies and CoE. Using data generated by self-completion questionnaires and focus groups with 303 players in 21 Academies and CoE in England and Wales, the findings of the study suggest that players continue to be socialized into a largely anti-academic culture that has traditionally underpinned the world of professional football, and in which the demonstration of a 'good attitude' and commitment to the more central members of players' interdependencies (especially coaches and managers) dominated all other concerns. Indeed, it was also clear that the deep-seated values players held in relation to the professional game as part of their individual and group habituses were shaped by the figurations into which they were born and had been developed during the more impressionable phases of childhood and youth. Players' welfare needs were significantly compromised by the strong degree of suspicion and obvious degree of mistrust that characterized their relationship with club management, which emanated from players' fears that confidential matters would always 'get back' to others inside the club. This was exacerbated, in almost all cases, by players' observations that they were treated as if they were 'bottom of the club' and whose welfare needs were not generally well understood by those working within Academies and CoE.

Nuo 1996 m. Lietuvos šeimos centruose įgyvendinama sužadėtinių rengimo santuokai programa, kuri yra ruošiama ir nuolat tobulinama atsižvelgiant į šeimos poreikius, galimybes bei problemas, Lietuvos vyskupų konferencijos. Programos tikslus įgyvendina sužadėtinių rengėjai dirbantys Lietuvos arkivyskupijų, vyskupijų, dekanatų ir parapijų Šeimos centruose. Sužadėtinių rengimo santuokai programoje viena iš skaitomų paskaitų temų yra Vaisingumo pažinimas, kurioje sužadėtiniai supažindinami su antropologine žmogaus asmenybės samprata, žmogaus lytiškumu, vaisingumo pažinimu bei natūraliais šeimos planavimo būdais. Kadangi apie natūralų šeimos planavimą ir vaisingumo pažinimą visuomenėje pateikiama labai mažai informacijos, tai ši sužadėtinių rengimo santuokai programoje pateikiama informacija turi būti tikslinga, teisinga ir aiški bei paremta Katalikų Bažnyčios nuostatomis. Tai įgyvendindami sužadėtinių rengėjai turi turėti vaisingumo pažinimo mokymo kompetencijas. Šis darbas yra pirmas bandymas Lietuvoje ištirti sužadėtinių rengėjų santuokai vaisingumo pažinimo mokymo kompetencijas. Atliktame tyrime dalyvavo Lietuvos arkivyskupijų, vyskupijų, dekanatų ir parapijų Šeimos centrų sužadėtinių rengėjai. Nustatyta, kad sužadėtinių rengėjų vaisingumo pažinimo mokymo kompetencijos yra pakankamos dirbti sužadėtinių rengimo santuokai programoje. Atlikto empirinio tyrimo pagrindu pateiktos rekomendacijos sužadėtinių rengėjams dėl jų darbo vertingumo ir vaisingumo pažinimo mokymo... [toliau žr. visą tekstą] / Since 1996 Lithuanian family centers implemented engaged couple marriage preparation program, which is being prepared, and constantly improved in view of the family needs, opportunities and problems, the Lithuanian Bishops Conference. The program aims engaged couple with promoters. Non training program in one of the lectures is fertility awareness, the engaged couple aware of the anthropological concept of the human personality, human Healthy, fertility and natural family planning methods. Because of the natural family planning and fertility awareness in society provides very little information, this marriage engaged couple training program provides information to be appropriate, fair and clear and based on the provisions of the Catholic Church. This is exercising engaged couple drafters must have fertility cognitive skills training. This work is a first attempt to explore Lithuania engaged couple organizers marriage fertility cognitive skills training. Lithuania participated in the study province, diocese, deanery and parish Family Centers sužadėtinių promoters. Found that the makers of fertility engaged couple cognitive training is sufficient competence to work sužadėtinių marriage preparation program. Carried out by empirical research based on the recommendations engaged couple contractors on their merits, and the fertility cognitive training to improve competence.

The aim of this study was to assess the impact that Business Process Excellence has on the innovation process to create new products and services in the software development environment. The best practices were identified in the current use of BPE in software development organisations. Subsequently, a proposal was put forward to enhance the use of BPE in the software development process to create innovative products and services. Once these products are implemented the organisation can use these products as a sustainable competitive advantage. The use of Business Process Excellence in software development creates an innovative environment for employees in order to develop innovative products that can create shareholder wealth, and increase market share. Companies want to create products that are unique to the market, and be able to offer their customers products that only they can offer in order to secure future business. Innovation is a key factor to enhance processes within the software development company. Enhancing the processes can generate new ideas that contribute to the sustainable competitive advantage of the company. The literature does not create a definite link between the use of Business Process Excellence and innovation, and the study aimed at evaluating the possibility to merge the concepts. Business Process Excellence optimises a currently implemented process, by exploring all ideas to increase the effectiveness of the system. It is a structured way to ensure that all possibilities are explored before a decision is made on how the process is structured to implement new products or services. The software development industry is a very competitive industry, and most companies do not share their competitive strategy, or make it available to the public, to ensure that they would be offering their customer something unique. These companies would only make their strategy known to the market once the new product or service is launched, and the trend is set for other companies to follow. It also creates the opportunity for companies to become the market leader within the industry, to ensure growth, and increase profits. Some key aspects were identified that companies could focus on to encourage an innovative environment. Most employees are willing to accept responsibility for the v innovative ideas, since this will benefit the company. Managers should take responsibility for their actions within the software development department, and reward employees that assist in reaching the goals set in company strategy. The software development process should always include a step for quality and reliability. This step is needed, since even the most innovative product needs to be stable and reliable, otherwise the product will not be used by customers if they are frustrated. / Thesis (MBA)--North-West University, Potchefstroom Campus, 2012.

The aim of this study was to assess the impact that Business Process Excellence has on the innovation process to create new products and services in the software development environment. The best practices were identified in the current use of BPE in software development organisations. Subsequently, a proposal was put forward to enhance the use of BPE in the software development process to create innovative products and services. Once these products are implemented the organisation can use these products as a sustainable competitive advantage. The use of Business Process Excellence in software development creates an innovative environment for employees in order to develop innovative products that can create shareholder wealth, and increase market share. Companies want to create products that are unique to the market, and be able to offer their customers products that only they can offer in order to secure future business. Innovation is a key factor to enhance processes within the software development company. Enhancing the processes can generate new ideas that contribute to the sustainable competitive advantage of the company. The literature does not create a definite link between the use of Business Process Excellence and innovation, and the study aimed at evaluating the possibility to merge the concepts. Business Process Excellence optimises a currently implemented process, by exploring all ideas to increase the effectiveness of the system. It is a structured way to ensure that all possibilities are explored before a decision is made on how the process is structured to implement new products or services. The software development industry is a very competitive industry, and most companies do not share their competitive strategy, or make it available to the public, to ensure that they would be offering their customer something unique. These companies would only make their strategy known to the market once the new product or service is launched, and the trend is set for other companies to follow. It also creates the opportunity for companies to become the market leader within the industry, to ensure growth, and increase profits. Some key aspects were identified that companies could focus on to encourage an innovative environment. Most employees are willing to accept responsibility for the v innovative ideas, since this will benefit the company. Managers should take responsibility for their actions within the software development department, and reward employees that assist in reaching the goals set in company strategy. The software development process should always include a step for quality and reliability. This step is needed, since even the most innovative product needs to be stable and reliable, otherwise the product will not be used by customers if they are frustrated. / Thesis (MBA)--North-West University, Potchefstroom Campus, 2012.

A Study of Excellence in United States Marine Corps Infantry Battalions is a study conducted to test the hypothesis that common attributes are shared by excellent battalions. Interviews were conducted with thirty-one senior infantry officers from various stateside commands, from which it was concluded that excellent battalions do possess a common set of attributes that account for their superior performance. To further develop this narrative model of excellence, and present a clearer picture of how an excellent battalion operates, interviews were subsequently conducted with staff noncommissioned officers, noncommissioned officers, and junior enlisted men from various infantry units. Attributes dealing with balanced excellence, leadership, emphasis on goals, culture and values, and the environment of excellence are discussed in detail.

While considerable research has explored the skills elite professionals use to sustain performance excellence in a multitude of disciplines, much less research has focused on professional musicians. Multi-faceted skills are needed to maintain performance excellence. This research investigates the deliberate skills and processes professional opera singers employ to preserve elite performance. Data drawn from individual semi-structured interviews with ten professional opera singers, with a minimum career length of ten to twenty years, were analyzed within the methodology of grounded theory. Results revealed a strong role for creation of a music "road-map" in the context of deliberate preparedness in both physical and mental skills, which contributed to high levels of learning self-efficacy. High-level skills cultivated in the preparation phase were applied directly within the context of live performance, facilitated "flow" experiences, involved energy exchanges with other performers and audiences, and resulted in higher levels of performing self-efficacy.

While considerable research has explored the skills elite professionals use to sustain performance excellence in a multitude of disciplines, much less research has focused on professional musicians. Multi-faceted skills are needed to maintain performance excellence. This research investigates the deliberate skills and processes professional opera singers employ to preserve elite performance. Data drawn from individual semi-structured interviews with ten professional opera singers, with a minimum career length of ten to twenty years, were analyzed within the methodology of grounded theory. Results revealed a strong role for creation of a music "road-map" in the context of deliberate preparedness in both physical and mental skills, which contributed to high levels of learning self-efficacy. High-level skills cultivated in the preparation phase were applied directly within the context of live performance, facilitated "flow" experiences, involved energy exchanges with other performers and audiences, and resulted in higher levels of performing self-efficacy.

Thesis (Ph. D.)--Ohio State University, 2007. / Title from first page of PDF file. Includes bibliographical references (p. 123-127).