The aim of this study was to assess the impact that Business Process Excellence has on the innovation process to create new products and services in the software development environment. The best practices were identified in the current use of BPE in software development organisations. Subsequently, a proposal was put forward to enhance the use of BPE in the software development process to create innovative products and services. Once these products are implemented the organisation can use these products as a sustainable competitive advantage. The use of Business Process Excellence in software development creates an innovative environment for employees in order to develop innovative products that can create shareholder wealth, and increase market share. Companies want to create products that are unique to the market, and be able to offer their customers products that only they can offer in order to secure future business. Innovation is a key factor to enhance processes within the software development company. Enhancing the processes can generate new ideas that contribute to the sustainable competitive advantage of the company. The literature does not create a definite link between the use of Business Process Excellence and innovation, and the study aimed at evaluating the possibility to merge the concepts. Business Process Excellence optimises a currently implemented process, by exploring all ideas to increase the effectiveness of the system. It is a structured way to ensure that all possibilities are explored before a decision is made on how the process is structured to implement new products or services. The software development industry is a very competitive industry, and most companies do not share their competitive strategy, or make it available to the public, to ensure that they would be offering their customer something unique. These companies would only make their strategy known to the market once the new product or service is launched, and the trend is set for other companies to follow. It also creates the opportunity for companies to become the market leader within the industry, to ensure growth, and increase profits. Some key aspects were identified that companies could focus on to encourage an innovative environment. Most employees are willing to accept responsibility for the v innovative ideas, since this will benefit the company. Managers should take responsibility for their actions within the software development department, and reward employees that assist in reaching the goals set in company strategy. The software development process should always include a step for quality and reliability. This step is needed, since even the most innovative product needs to be stable and reliable, otherwise the product will not be used by customers if they are frustrated. / Thesis (MBA)--North-West University, Potchefstroom Campus, 2012.

The aim of this study was to assess the impact that Business Process Excellence has on the innovation process to create new products and services in the software development environment. The best practices were identified in the current use of BPE in software development organisations. Subsequently, a proposal was put forward to enhance the use of BPE in the software development process to create innovative products and services. Once these products are implemented the organisation can use these products as a sustainable competitive advantage. The use of Business Process Excellence in software development creates an innovative environment for employees in order to develop innovative products that can create shareholder wealth, and increase market share. Companies want to create products that are unique to the market, and be able to offer their customers products that only they can offer in order to secure future business. Innovation is a key factor to enhance processes within the software development company. Enhancing the processes can generate new ideas that contribute to the sustainable competitive advantage of the company. The literature does not create a definite link between the use of Business Process Excellence and innovation, and the study aimed at evaluating the possibility to merge the concepts. Business Process Excellence optimises a currently implemented process, by exploring all ideas to increase the effectiveness of the system. It is a structured way to ensure that all possibilities are explored before a decision is made on how the process is structured to implement new products or services. The software development industry is a very competitive industry, and most companies do not share their competitive strategy, or make it available to the public, to ensure that they would be offering their customer something unique. These companies would only make their strategy known to the market once the new product or service is launched, and the trend is set for other companies to follow. It also creates the opportunity for companies to become the market leader within the industry, to ensure growth, and increase profits. Some key aspects were identified that companies could focus on to encourage an innovative environment. Most employees are willing to accept responsibility for the v innovative ideas, since this will benefit the company. Managers should take responsibility for their actions within the software development department, and reward employees that assist in reaching the goals set in company strategy. The software development process should always include a step for quality and reliability. This step is needed, since even the most innovative product needs to be stable and reliable, otherwise the product will not be used by customers if they are frustrated. / Thesis (MBA)--North-West University, Potchefstroom Campus, 2012.

There is an expectation that university teachers have a good understanding of the value of educational technologies in learning and teaching as well as be able to incorporate them effectively into their teaching (Carter et al, 2011, Higher Education Academy, 2011; Sharples et al, 2016). However, according to key literature (Conole, 2004; Kennedy et al, 2011; Laurillard, 2007; Selwyn, 2007; Walker et al, 2016) the extent to which educational technologies have impacted on teaching and learning practices is considered to be minimal. While universities have invested heavily in educational technologies for teaching purposes, institutional virtual learning environments are predominately being used as a vehicle for information transmission and document repository (Armellini et al, 2012; Walker et al, 2016). The research I report here investigated the thinking and conceptions behind how Bryn, a university teacher, used educational technologies to optimise the quality of his students’ learning. I also report on the thinking and decision making behind how 15 of his students used educational technologies to optimise the quality of their university learning. The analysis of the data collected suggests that there is an evolution occurring in how university teaching staff are thoughtfully integrating educational technology into programmes and satisfying the majority of students with this development. It was also identified that influences of educational technology on student learning are mediated by students’ disposition towards learning and the task and social contexts of their learning. It is recommended that those students who are pioneer users of educational technology and ahead of the university teacher’s curve be incorporated into the planning and evaluating of experiences of learning and teaching in educational technology-mediated classroom contexts and be appointed as learning coaches to those students who are somewhat bewildered and frustrated by educational technology use.

<p>Denna rapport är resultatet av ett examensarbete utfört vid Institutionen för industriell och ekonomisk utveckling vid Linköpings universitet på uppdrag av konsultbolaget Sustainia AB. Lean produktion, ofta benämnt Lean, har det senaste decenniet blivit en allt mer attraktiv produktionsfilosofi för att minska kostnader och öka kundnöjdhet genom förbättrad leveransservice och effektivare flöde. Ett flertal författare har påpekat att införandet av Lean direkt kan förbättra ett företags miljöprestanda, främst till följd av det minskade slöseri som Lean avser ge upphov till. Vidare finns studier som visar att vissa möjligheter till förbättringar och kostnadsbesparingar riskerar att gå oupptäckta om verksamheten ses ur ett strikt Lean-perspektiv. Med ett miljösynsätt finns dock chans att dessa blir upptäckta. Detta indikerar att såväl kostnads- som miljömässiga fördelar kan nås genom en integration av arbetet med Lean och miljöaspekter.</p><p>Syftet med detta examensarbete har varit att undersöka hur ett företags arbete med Lean respektive miljöaspekter påverkar varandra för att ta reda på om och hur väl de båda arbetssätten skulle kunna fungera tillsammans. Om det visade sig att en integration av Lean och miljö vore möjlig och fördelaktig ur affärsmässig synvinkel skulle sedermera ett förslag tas fram på hur en sådan modell skulle kunna se ut. Arbetets syfte har uppfyllts genom en kombination av litteraturstudier och intervjuer. Fyra svenska företag som arbetar enligt Lean och även har ett uttalat aktivt miljöarbete intervjuades gällande sitt sätt att arbeta med Lean och miljöfrågor samt hur de såg på en eventuell integration av de två arbetssätten.</p><p>Utifrån resultaten från litteratur- och intervjustudien kan konstateras att flera av grundtankarna inom såväl Lean som miljöarbete stöder varandra. Inom båda arbetssätten ses kontinuerliga förbättringar och eliminering av slöseri som viktiga inslag, och båda främjar en organisationskultur där personalen uppmuntras att lösa problem och förbättra företagets prestation. Vissa enskilda verktyg inom Lean riskerar emellertid att ha en negativ inverkan på företagets miljöprestanda, något som i många fall dock kan avhjälpas genom god planering.</p><p>Till ett företags miljöarbete kan Lean bidra med ett proaktivt förhållningssätt och strukturerat arbetssätt och därmed få organisationen att arbeta mer förebyggande och långsiktigt med miljöfrågor. De intervjuade företagen ansåg att Lean generellt hade en positiv inverkan på deras miljöarbete, även om de inte hade gjort någon utvärdering av hur arbetet med Lean påverkat deras miljönyckeltal. De kvantitativa data som erhölls från litteraturstudien pekade på att arbete med Lean kan leda till en direkt minskning av företagets miljöpåverkan inom flera områden. Med utgångspunkt i dessa kvantitativa och kvalitativa data anser författarna således att det finns starka och tydliga tecken som visar på att Lean kan ha en positiv inverkan på miljörelaterade nyckeltal. Ett aktivt miljöarbete kan å sin sida bidra till arbetet med Lean genom att besparingsmöjligheter, som annars skulle riskerat att förbli oupptäckta, uppdagas.</p><p>Studien visade vidare att det inte bara är möjligt att integrera arbete med Lean och miljö, utan att en sådan integration dessutom har potential att vara fördelaktigt ur såväl ett ekonomiskt som ett miljömässigt perspektiv. En integrering kan minska risken för suboptimeringar, och synergieffekter kan erhållas som innebär att större framgångar kan uppnås än vad som skulle ha varit möjligt om arbetet med Lean och miljö hade bedrivits isolerat. Med vetskapen om att en integration är möjlig och har potential att vara fördelaktig ur företagsekonomisk och miljömässig synvinkel utarbetade författarna en modell för hur Lean och miljöarbete kan bedrivas integrerat. I samråd med Sustainia AB bestämdes att denna modell skulle kallas Green Lean, vilket således åsyftar en miljöanpassad, ”grön” form av Lean.</p> / <p>This report is the result of a master thesis written at the Department of Management and Engineering at Linköping University commissioned by the consultancy firm Sustainia AB.</p><p>Lean production, also known as Lean, has during the last decade increasingly become a more attractive production philosophy for decreasing costs and increasing customer satisfaction by improving customer service and obtaining more efficient production flows. Several authors have pointed out that Lean has the potential to directly improve the environmental performance of a company, mostly by decreasing waste generation. Further, there are studies showing that some possibilities for improvement and cost savings risk not being discovered if the operations are seen strictly from a Lean perspective. When an environmental perspective is included there is a chance that these improvements and cost savings are discovered. This indicates that both environmental and cost related advantages might be achieved by integrating the Lean approach with that of the environment.</p><p>The purpose of this master thesis was to investigate how the work with Lean and environmental aspects affect one another. If applying the two principles together was shown to be both possible and beneficial from a business point of view, the authors would propose how these two concepts could be integrated into a single model. A combination of literature studies and interviews were used to fulfill the purpose. Four Swedish enterprises, which work according to the Lean principles and also have an active environmental profile, were interviewed about their way of working with the two approaches, as well their views on an integration of these.</p><p>From the findings in this study the authors concluded that several of the fundamental concepts concerning Lean and environmental aspects support each other. Within both, continuous improvements and waste elimination are seen as important components, and they both support an organisational culture where the personnel are encouraged to solve problems and improve the performance of the company. Conversely the authors found that there is a risk that certain of the Lean tools risk having a negative influence on the company’s environmental performance. However, in many cases this can be avoided by proactive planning.</p><p>Lean can contribute to a company’s environmental work by its proactive approach, structured way of operating and long-term way of thinking. In general the interviewed companies regarded Lean as having a positive influence on their environmental work, even though none of them had carried out an evaluation on how their work with Lean affected their environmental key performance indicators. The quantitative data obtained from the literature study indicates that Lean can lead to a direct decrease of a company’s environmental impact within several areas. As a result of these qualitative and quantitative data the authors of this thesis have found clear indications showing that Lean might have a positive impact on environmental key performance indicators. An active environmental work can also contribute to the work with Lean. Potential cost saving, which might not have been discovered with the Lean perspective, can be revealed when the organisation is studied from an environmental point of view.</p><p>The study further showed that it not only is possible to integrate Lean and environmental work, but that it also has potential to be beneficial from both a business and an environmental standpoint. An integration of Lean and environmental issues can reduce the risk of sub optimisations, and synergies can be achieved, meaning that the two systems can accomplish more together than they would in isolation. With this knowledge, the authors composed a model for how Lean and environmental work can be practised and integrated. In consultation with Sustainia AB it was decided that this model should be called Green Lean, which hence refers to an environmentally favourable, “green”, version of Lean.</p>

Denna rapport är resultatet av ett examensarbete utfört vid Institutionen för industriell och ekonomisk utveckling vid Linköpings universitet på uppdrag av konsultbolaget Sustainia AB. Lean produktion, ofta benämnt Lean, har det senaste decenniet blivit en allt mer attraktiv produktionsfilosofi för att minska kostnader och öka kundnöjdhet genom förbättrad leveransservice och effektivare flöde. Ett flertal författare har påpekat att införandet av Lean direkt kan förbättra ett företags miljöprestanda, främst till följd av det minskade slöseri som Lean avser ge upphov till. Vidare finns studier som visar att vissa möjligheter till förbättringar och kostnadsbesparingar riskerar att gå oupptäckta om verksamheten ses ur ett strikt Lean-perspektiv. Med ett miljösynsätt finns dock chans att dessa blir upptäckta. Detta indikerar att såväl kostnads- som miljömässiga fördelar kan nås genom en integration av arbetet med Lean och miljöaspekter. Syftet med detta examensarbete har varit att undersöka hur ett företags arbete med Lean respektive miljöaspekter påverkar varandra för att ta reda på om och hur väl de båda arbetssätten skulle kunna fungera tillsammans. Om det visade sig att en integration av Lean och miljö vore möjlig och fördelaktig ur affärsmässig synvinkel skulle sedermera ett förslag tas fram på hur en sådan modell skulle kunna se ut. Arbetets syfte har uppfyllts genom en kombination av litteraturstudier och intervjuer. Fyra svenska företag som arbetar enligt Lean och även har ett uttalat aktivt miljöarbete intervjuades gällande sitt sätt att arbeta med Lean och miljöfrågor samt hur de såg på en eventuell integration av de två arbetssätten. Utifrån resultaten från litteratur- och intervjustudien kan konstateras att flera av grundtankarna inom såväl Lean som miljöarbete stöder varandra. Inom båda arbetssätten ses kontinuerliga förbättringar och eliminering av slöseri som viktiga inslag, och båda främjar en organisationskultur där personalen uppmuntras att lösa problem och förbättra företagets prestation. Vissa enskilda verktyg inom Lean riskerar emellertid att ha en negativ inverkan på företagets miljöprestanda, något som i många fall dock kan avhjälpas genom god planering. Till ett företags miljöarbete kan Lean bidra med ett proaktivt förhållningssätt och strukturerat arbetssätt och därmed få organisationen att arbeta mer förebyggande och långsiktigt med miljöfrågor. De intervjuade företagen ansåg att Lean generellt hade en positiv inverkan på deras miljöarbete, även om de inte hade gjort någon utvärdering av hur arbetet med Lean påverkat deras miljönyckeltal. De kvantitativa data som erhölls från litteraturstudien pekade på att arbete med Lean kan leda till en direkt minskning av företagets miljöpåverkan inom flera områden. Med utgångspunkt i dessa kvantitativa och kvalitativa data anser författarna således att det finns starka och tydliga tecken som visar på att Lean kan ha en positiv inverkan på miljörelaterade nyckeltal. Ett aktivt miljöarbete kan å sin sida bidra till arbetet med Lean genom att besparingsmöjligheter, som annars skulle riskerat att förbli oupptäckta, uppdagas. Studien visade vidare att det inte bara är möjligt att integrera arbete med Lean och miljö, utan att en sådan integration dessutom har potential att vara fördelaktigt ur såväl ett ekonomiskt som ett miljömässigt perspektiv. En integrering kan minska risken för suboptimeringar, och synergieffekter kan erhållas som innebär att större framgångar kan uppnås än vad som skulle ha varit möjligt om arbetet med Lean och miljö hade bedrivits isolerat. Med vetskapen om att en integration är möjlig och har potential att vara fördelaktig ur företagsekonomisk och miljömässig synvinkel utarbetade författarna en modell för hur Lean och miljöarbete kan bedrivas integrerat. I samråd med Sustainia AB bestämdes att denna modell skulle kallas Green Lean, vilket således åsyftar en miljöanpassad, ”grön” form av Lean. / This report is the result of a master thesis written at the Department of Management and Engineering at Linköping University commissioned by the consultancy firm Sustainia AB. Lean production, also known as Lean, has during the last decade increasingly become a more attractive production philosophy for decreasing costs and increasing customer satisfaction by improving customer service and obtaining more efficient production flows. Several authors have pointed out that Lean has the potential to directly improve the environmental performance of a company, mostly by decreasing waste generation. Further, there are studies showing that some possibilities for improvement and cost savings risk not being discovered if the operations are seen strictly from a Lean perspective. When an environmental perspective is included there is a chance that these improvements and cost savings are discovered. This indicates that both environmental and cost related advantages might be achieved by integrating the Lean approach with that of the environment. The purpose of this master thesis was to investigate how the work with Lean and environmental aspects affect one another. If applying the two principles together was shown to be both possible and beneficial from a business point of view, the authors would propose how these two concepts could be integrated into a single model. A combination of literature studies and interviews were used to fulfill the purpose. Four Swedish enterprises, which work according to the Lean principles and also have an active environmental profile, were interviewed about their way of working with the two approaches, as well their views on an integration of these. From the findings in this study the authors concluded that several of the fundamental concepts concerning Lean and environmental aspects support each other. Within both, continuous improvements and waste elimination are seen as important components, and they both support an organisational culture where the personnel are encouraged to solve problems and improve the performance of the company. Conversely the authors found that there is a risk that certain of the Lean tools risk having a negative influence on the company’s environmental performance. However, in many cases this can be avoided by proactive planning. Lean can contribute to a company’s environmental work by its proactive approach, structured way of operating and long-term way of thinking. In general the interviewed companies regarded Lean as having a positive influence on their environmental work, even though none of them had carried out an evaluation on how their work with Lean affected their environmental key performance indicators. The quantitative data obtained from the literature study indicates that Lean can lead to a direct decrease of a company’s environmental impact within several areas. As a result of these qualitative and quantitative data the authors of this thesis have found clear indications showing that Lean might have a positive impact on environmental key performance indicators. An active environmental work can also contribute to the work with Lean. Potential cost saving, which might not have been discovered with the Lean perspective, can be revealed when the organisation is studied from an environmental point of view. The study further showed that it not only is possible to integrate Lean and environmental work, but that it also has potential to be beneficial from both a business and an environmental standpoint. An integration of Lean and environmental issues can reduce the risk of sub optimisations, and synergies can be achieved, meaning that the two systems can accomplish more together than they would in isolation. With this knowledge, the authors composed a model for how Lean and environmental work can be practised and integrated. In consultation with Sustainia AB it was decided that this model should be called Green Lean, which hence refers to an environmentally favourable, “green”, version of Lean.