In order to make computers proactive and assistive, we must enable them to perceive, learn, and predict what is happening in their surroundings. This presents us with the challenge of formalizing computational models of everyday human activities. For a majority of environments, the structure of the in situ activities is generally not known a priori. This thesis therefore investigates knowledge representations and manipulation techniques that can facilitate learning of such everyday human activities in a minimally supervised manner. A key step towards this end is finding appropriate representations for human activities. We posit that if we chose to describe activities as finite sequences of an appropriate set of events, then the global structure of these activities can be uniquely encoded using their local event sub-sequences. With this perspective at hand, we particularly investigate representations that characterize activities in terms of their fixed and variable length event subsequences. We comparatively analyze these representations in terms of their representational scope, feature cardinality and noise sensitivity. Exploiting such representations, we propose a computational framework to discover the various activity-classes taking place in an environment. We model these activity-classes as maximally similar activity-cliques in a completely connected graph of activities, and describe how to discover them efficiently. Moreover, we propose methods for finding concise characterizations of these discovered activity-classes, both from a holistic as well as a by-parts perspective. Using such characterizations, we present an incremental method to classify a new activity instance to one of the discovered activity-classes, and to automatically detect if it is anomalous with respect to the general characteristics of its membership class. Our results show the efficacy of our framework in a variety of everyday environments.

Knowledge and knowledge work are key factors of today’s successful companies. This study devises an approach for increasing the performance of knowledge work by shifting it towards a process orientation. Business process management and workflow management are methods for structured and predefined work but are not flexible enough to support knowledge work in a comprehensive way. Case-based reasoning (CBR) uses the knowledge of previously experienced cases in order to propose a solution to a problem. CBR can be used to retrieve, reuse, revise, retain and store functional and process knowledge. The aim of the research was to develop an approach that combines CBR and process execution to improve knowledge work. The research goals are: a casedescription for knowledge work that can be integrated into a process execution system and that contains both functional and process knowledge; a similarity algorithm for the retrieval of functional and procedural knowledge; and an adaptation mechanism that deals with the different granularities of solution parts. This thesis contains a profound literature framework and follows a design science research (DSR) strategy. During the awareness phase of the design science research process, an application scenario was acquired using the case study research method, which is the admission process for a study programme at a university. This application scenario is used to introduce and showcase the combined CBR and process execution approach called ICEBERG-PE, which consists of a case model and CBR services. The approach is implemented as a prototype and can be instantiated using the ICEBERG-PE procedure model, a specific procedure model for ontology-based, CBR projects. The ICEBERG-PE prototype has been evaluated using triangulated evaluation data and different evaluation settings to confirm that the approach is transferable to other contexts. Finally, this thesis concludes with potential recommendations for future research. / Computing / D. Phil. (Information Systems)

Knowledge Management aims to improve organisational performance and it marks the beginning of organisational transformation. The two types of knowledge managed are respectively categorised “tacit” and “explicit.” This research investigated the effectiveness of Knowledge Management for organisational transformation in Namibia. It was necessitated by the lack of knowledge sharing among employees and also lack of appropriate tools for effective Knowledge Management. Moreover, some organisations engage in Knowledge Management practices without a full understanding of the processes involved. This was determined by a through literature review which indicated that there were very few studies conducted on Knowledge Management in Namibia as shown on Table 1.1 on page 6. The study therefore provided a nuanced understanding of Knowledge Management. The study additionally established that the use of appropriate tools and technologies to better manage the knowledge ultimately improves organisational performance. The research objectives sought to explore the initiatives deployed to enable knowledge sharing, identify barriers to effective Knowledge Management, analyse the role of social media for knowledge sharing and also measure the effectiveness of the knowledge transfer activities. A mixed method research methodology was used to conduct this investigation. Participants were selected through purposive sampling. Out of 130 questionnaires distributed, 112 were fully completed and returned. This represented an 86.1% response rate. The results of the study revealed that organisational transformation is dependent on effective Knowledge Management. In addition to that, the study found that there is a correlation of 0.6 between Information Technology and Knowledge Management. The study further revealed that initiatives to enable knowledge sharing start with executive support and the employees should be motivated to share knowledge. More so, it was also found that lack of funds for Knowledge Management projects is the greatest barrier in organisations. Effective Knowledge Management is facilitated by social media. Finally, it was found that the most effective knowledge transfer activity is a collaborative virtual workspace followed by Communities of Practice. / School of Computing / M.Sc. (Computing)

Computers have become indispensable in all walks of life, causing people to rely increasingly on their accurate performance. Defective computer programs, the incorrect use of computer programs and the non-use of computer programs can cause serious damage. Expert systems are an application of artificial intelligence techniques whereby the human reasoning process is simulated in a computer system, enabling the system to act as a human expert when executing a task. Expert systems are used by professional users as an aid in reaching a decision and by nonprofessional users to solve a problem or to decide upon a specific course of action. As such they can be compared to a consumer product through which professional services are sold. The various parties that may possibly be held liable in the event of damage suffered by the use of expert systems are identified as consisting of two main groups, namely the producers and the users. Because of the frequent exemption of liability for any consequential loss in standard form computer contracts, the injured user may often have only a delictual action at her disposal. The faultbased delictual actions in SA law give inadequate protection to unsuspecting software users who incur ·personal and property damage through the use of defective expert systems since it is almost impossible for an unsophisticated injured party to prove the negligence of the software developer during the technical production process. For this reason it is recommended that software liability be grounded on strict liability in analogy to the European Directive on Liability for Defective Products. It is also pointed out that software standards and quality assurance procedures have a major role to play in the determination of the elements of wrongfulness and negligence in software liability and that the software industry should be accorded professional status to ensure a safe standard of computer programming. / Private Law / LL.D.

A maioria das aplicações envolvendo a influência do clima na agricultura requer um grande volume de dados que, geralmente, não estão disponíveis. Desta forma, há necessidade de um aplicativo computacional para facilitar a organização dos dados necessários. O sistema computacional SIAGRO foi desenvolvido para dar suporte a uma plataforma de coleta de dados termo-pluviométricos e para atender à demanda dos usuários da informação agrometeorológica para agricultura. O sistema proposto permite, a partir de dados coletados a intervalos de 15 minutos, cadastrar outras estações, importar dados, calcular a evapotranspiração por diferentes modelos (Thornthwaite; Camargo; Thornthwaite modificado por Camargo e Hagreaves e Samani), utilizar a classificação climática de Thornthwaite e determinar médias para os parâmetros coletados em períodos distintos de tempo. Os resultados são apresentados em forma de gráficos e tabelas num computador pessoal ou via Internet, que podem ser exportados para uso em outros aplicativos computacionais ou comparados com os resultados de outras estações cadastradas no sistema. Disponibilizar o SIAGRO de informação que permita gerir de forma eficiente programas de irrigação para atender as carências de água nos cultivos, permitiu que se avaliasse o desempenho de três métodos de referência para estimar a evapotranspiração com dados obtidos em lisímetros de lençol freático constante. Os dados foram coletados diariamente e processados em escala mensal. O desempenho dos métodos foi analisado a partir do coeficiente de correlação r e do índice de concordância de Willmot d. Os resultados mostraram que a melhor estimativa foi obtida com o modelo de Thornthwaite modificado por Camargo, devido ao seu melhor ajuste aos dados lisimétricos, apresentando uma concordância ótima, com índice d de 0,91. / Since most of the applications involving the influence of climate in agriculture require a great amount of data that usually are unavailable, a computational tool is needed to help to organize the necessary data. The computational system SIAGRO was developed in an attempt to support such a demand of users of climate information in agriculture. The system makes it possible to register other stations, import climatic data, to calculate evapotranspiration by means of different methods (Thornthwaite; Camargo; Thornthwaite modified by Camargo and Hagreaves e Samani), to apply a climatic classification and to determine averages for different periods of time from daily data. The system presents its results in graphics and tables, which can be copied for use in other computer applications or used to be compared with results of other weather stations registered in this system. To supply SIAGRO with profitable information for irrigation scheduling and increase the efficiency in water use by crops, allowed the evaluation of three reference methods to estimating evapotranspiration through correlation with data obtained in constant water table lisimeter. The data were collected daily and processed in a monthly basis. The performance evaluations of the methods were based on the correlation coefficient r and Willmott agreement coefficient d. The results showed that the best estimate was obtained with the Thornthwaite modified by Camargo model, which shows the best adjustment to lysimeter data, with the index d equal to 0.91.

Nova Friburgo é uma cidade turística brasileira, a qual atrai diversos tipos de visitantes. Esta dissertação descreve um sistema inteligente que ficará instalado em um centro de informações turísticas para auxílio daqueles que necessitam localizar as principais atrações da cidade. Atualmente, existe uma aplicação multimídia comum de suporte ao turismo, mas esta sendo expandida para incluir uma base de conhecimento com perfis de turistas. Dependendo dos caminhos percorridos pelo usuário durante sua consulta, o sistema seleciona um perfil, que reflete o melhor possível às opções escolhidas. De acordo com o perfil selecionado, o sistema poderá sugerir vários roteiros e destinos baseados nos possíveis interesses do turista, fornecendo inclusive, informações sobre hotéis e restaurantes do seu interesse. A base de conhecimento, que fornece este tipo de inferência, esta desenvolvida em Visual C++. / Nova Friburgo is a Brazilian tourist city, which attracts different types of visitors. This dissertation describes an intelligent system to be installed at a tourist information center for assisting those who need directions to this citys major attractions. Currently, there is an ordinary multimedia application for tourism support but such system is being expanded to include a knowledge base of profiles of tourists. On the base of the tracks or paths a user has already performed during his/her consultation, the system selects the profile, which most closely reflects the options taken. According to this selected profile, the system is expected to suggest various routes and destinations based on the tourists possible interests, in addition to provide information on hotels and restaurants he/she will likely be interested in. The knowledge base, which provides this type of inference, is being developed in Visual C++.

Para que o desenvolvimento de um novo produto tenha melhores chances de sucesso no competitivo mercado atual, as empresas devem preocupar-se em contemplar as reais necessidades dos clientes em seus projetos. Para tanto, é preciso que os desejos dos clientes transformem-se corretamente em especificações de produto claras e objetivas. Caso contrário, as incorretas ou subjetivas especificações-meta podem gerar um produto que não atenda às expectativas do consumidor. Sabe-se que o reprojeto e retrabalho para modificação do produto implicariam em perdas de tempo, custo e qualidade. Por isso, o processo de geração de especificações no desenvolvimento de produtos é crítico para atingir as metas de time-to-market, custo e qualidade do produto final. A tradução da voz do cliente em requisitos técnicos de projeto é, geralmente, realizada através de métodos como, por exemplo, o QFD. Contudo, o QFD não é muito utilizado na prática em diversos tipos de indústrias, como a de eletrodomésticos, devido a sua generalidade e dificuldade de uso. Desta forma, tem-se por objetivo principal desenvolver uma abordagem sistemática para auxiliar a elaboração de especificações-meta de um eletrodoméstico, no caso, um fogão. Foi realizada uma pesquisa de campo em uma empresa do ramo para a verificação da oportunidade de pesquisa e coleta de dados para o desenvolvimento de um método e ferramenta. Em seguida, elaborou-se uma ferramenta em planilha eletrônica na qual as especificações-meta de um fogão são geradas automaticamente a partir das informações de entrada de projeto. A validação da sistemática foi realizada pela análise comparativa do resultado gerado pela ferramenta com produtos anteriores já desenvolvidos pela empresa pesquisada. O resultado deste estudo indicou que o método proposto apresenta-se como um mecanismo para geração de especificações de maneira simples e prática, contribuindo para a maior assertividade no desenvolvimento do produto e possível de ser incorporado ao cotidiano da empresa. / In order for a new product development to have better chances of success in today’s competitive market, companies should focus on meeting the real consumer needs in their projects. Thus, it is necessary that the consumer wishes be transformed correctly into clear and objective product specifications. Otherwise, the incorrect or subjective target specifications could generate a product which does not fulfill to the consumer expectations. It is known that the redesign and rework needed due to product modifications would involve loss of time, cost and quality. So, the specification elaboration process during the product development is critical to achieve the targets as time-to-market, cost and quality of the final product. The translation of the voice of customer into project technical requirements is usually accomplished by such methods as, for example, QFD. However, the QFD is not used very often in several industries, like the home appliances factory, because it is general and difficult to use. Therefore, the main objective is to develop a systematic approach for a home appliance specification elaboration, in this case, a cooker. A field study was conducted in a company of this branch to verify the research opportunity and data collection for the method and tool development. Next, an electronic spreadsheet toll was developed for automatically generate the target specifications of a cooker from input data of the project. The systematic validation was implemented by the comparative analysis among the results obtained by the tool with previous products already developed by the researched company. The result of this study indicates that the method proposed is a mechanism for generating specifications in a simple and practical way, contributing to greater assertiveness in product development and can be embedded in the daily-basis process of the company.

Para que o desenvolvimento de um novo produto tenha melhores chances de sucesso no competitivo mercado atual, as empresas devem preocupar-se em contemplar as reais necessidades dos clientes em seus projetos. Para tanto, é preciso que os desejos dos clientes transformem-se corretamente em especificações de produto claras e objetivas. Caso contrário, as incorretas ou subjetivas especificações-meta podem gerar um produto que não atenda às expectativas do consumidor. Sabe-se que o reprojeto e retrabalho para modificação do produto implicariam em perdas de tempo, custo e qualidade. Por isso, o processo de geração de especificações no desenvolvimento de produtos é crítico para atingir as metas de time-to-market, custo e qualidade do produto final. A tradução da voz do cliente em requisitos técnicos de projeto é, geralmente, realizada através de métodos como, por exemplo, o QFD. Contudo, o QFD não é muito utilizado na prática em diversos tipos de indústrias, como a de eletrodomésticos, devido a sua generalidade e dificuldade de uso. Desta forma, tem-se por objetivo principal desenvolver uma abordagem sistemática para auxiliar a elaboração de especificações-meta de um eletrodoméstico, no caso, um fogão. Foi realizada uma pesquisa de campo em uma empresa do ramo para a verificação da oportunidade de pesquisa e coleta de dados para o desenvolvimento de um método e ferramenta. Em seguida, elaborou-se uma ferramenta em planilha eletrônica na qual as especificações-meta de um fogão são geradas automaticamente a partir das informações de entrada de projeto. A validação da sistemática foi realizada pela análise comparativa do resultado gerado pela ferramenta com produtos anteriores já desenvolvidos pela empresa pesquisada. O resultado deste estudo indicou que o método proposto apresenta-se como um mecanismo para geração de especificações de maneira simples e prática, contribuindo para a maior assertividade no desenvolvimento do produto e possível de ser incorporado ao cotidiano da empresa. / In order for a new product development to have better chances of success in today’s competitive market, companies should focus on meeting the real consumer needs in their projects. Thus, it is necessary that the consumer wishes be transformed correctly into clear and objective product specifications. Otherwise, the incorrect or subjective target specifications could generate a product which does not fulfill to the consumer expectations. It is known that the redesign and rework needed due to product modifications would involve loss of time, cost and quality. So, the specification elaboration process during the product development is critical to achieve the targets as time-to-market, cost and quality of the final product. The translation of the voice of customer into project technical requirements is usually accomplished by such methods as, for example, QFD. However, the QFD is not used very often in several industries, like the home appliances factory, because it is general and difficult to use. Therefore, the main objective is to develop a systematic approach for a home appliance specification elaboration, in this case, a cooker. A field study was conducted in a company of this branch to verify the research opportunity and data collection for the method and tool development. Next, an electronic spreadsheet toll was developed for automatically generate the target specifications of a cooker from input data of the project. The systematic validation was implemented by the comparative analysis among the results obtained by the tool with previous products already developed by the researched company. The result of this study indicates that the method proposed is a mechanism for generating specifications in a simple and practical way, contributing to greater assertiveness in product development and can be embedded in the daily-basis process of the company.

A maioria das aplicações envolvendo a influência do clima na agricultura requer um grande volume de dados que, geralmente, não estão disponíveis. Desta forma, há necessidade de um aplicativo computacional para facilitar a organização dos dados necessários. O sistema computacional SIAGRO foi desenvolvido para dar suporte a uma plataforma de coleta de dados termo-pluviométricos e para atender à demanda dos usuários da informação agrometeorológica para agricultura. O sistema proposto permite, a partir de dados coletados a intervalos de 15 minutos, cadastrar outras estações, importar dados, calcular a evapotranspiração por diferentes modelos (Thornthwaite; Camargo; Thornthwaite modificado por Camargo e Hagreaves e Samani), utilizar a classificação climática de Thornthwaite e determinar médias para os parâmetros coletados em períodos distintos de tempo. Os resultados são apresentados em forma de gráficos e tabelas num computador pessoal ou via Internet, que podem ser exportados para uso em outros aplicativos computacionais ou comparados com os resultados de outras estações cadastradas no sistema. Disponibilizar o SIAGRO de informação que permita gerir de forma eficiente programas de irrigação para atender as carências de água nos cultivos, permitiu que se avaliasse o desempenho de três métodos de referência para estimar a evapotranspiração com dados obtidos em lisímetros de lençol freático constante. Os dados foram coletados diariamente e processados em escala mensal. O desempenho dos métodos foi analisado a partir do coeficiente de correlação r e do índice de concordância de Willmot d. Os resultados mostraram que a melhor estimativa foi obtida com o modelo de Thornthwaite modificado por Camargo, devido ao seu melhor ajuste aos dados lisimétricos, apresentando uma concordância ótima, com índice d de 0,91. / Since most of the applications involving the influence of climate in agriculture require a great amount of data that usually are unavailable, a computational tool is needed to help to organize the necessary data. The computational system SIAGRO was developed in an attempt to support such a demand of users of climate information in agriculture. The system makes it possible to register other stations, import climatic data, to calculate evapotranspiration by means of different methods (Thornthwaite; Camargo; Thornthwaite modified by Camargo and Hagreaves e Samani), to apply a climatic classification and to determine averages for different periods of time from daily data. The system presents its results in graphics and tables, which can be copied for use in other computer applications or used to be compared with results of other weather stations registered in this system. To supply SIAGRO with profitable information for irrigation scheduling and increase the efficiency in water use by crops, allowed the evaluation of three reference methods to estimating evapotranspiration through correlation with data obtained in constant water table lisimeter. The data were collected daily and processed in a monthly basis. The performance evaluations of the methods were based on the correlation coefficient r and Willmott agreement coefficient d. The results showed that the best estimate was obtained with the Thornthwaite modified by Camargo model, which shows the best adjustment to lysimeter data, with the index d equal to 0.91.

Nova Friburgo é uma cidade turística brasileira, a qual atrai diversos tipos de visitantes. Esta dissertação descreve um sistema inteligente que ficará instalado em um centro de informações turísticas para auxílio daqueles que necessitam localizar as principais atrações da cidade. Atualmente, existe uma aplicação multimídia comum de suporte ao turismo, mas esta sendo expandida para incluir uma base de conhecimento com perfis de turistas. Dependendo dos caminhos percorridos pelo usuário durante sua consulta, o sistema seleciona um perfil, que reflete o melhor possível às opções escolhidas. De acordo com o perfil selecionado, o sistema poderá sugerir vários roteiros e destinos baseados nos possíveis interesses do turista, fornecendo inclusive, informações sobre hotéis e restaurantes do seu interesse. A base de conhecimento, que fornece este tipo de inferência, esta desenvolvida em Visual C++. / Nova Friburgo is a Brazilian tourist city, which attracts different types of visitors. This dissertation describes an intelligent system to be installed at a tourist information center for assisting those who need directions to this citys major attractions. Currently, there is an ordinary multimedia application for tourism support but such system is being expanded to include a knowledge base of profiles of tourists. On the base of the tracks or paths a user has already performed during his/her consultation, the system selects the profile, which most closely reflects the options taken. According to this selected profile, the system is expected to suggest various routes and destinations based on the tourists possible interests, in addition to provide information on hotels and restaurants he/she will likely be interested in. The knowledge base, which provides this type of inference, is being developed in Visual C++.