A troca de comando é um desafio para as empresas familiares que buscam a sobrevivência da empresa em longo prazo. O processo de sucessão é também o período de convivência entre predecessores e sucessores para o compartilhamento de conhecimento a fim de garantir que conhecimentos valiosos sobre o negócio se mantenham na organização, para que assim a troca do comando não afete o desempenho e eficiência da empresa. Dada a relevância do conhecimento no processo de sucessão de empresas familiares, destaca-se atividade de exploração de conhecimento, realizadas individualmente, mas também no compartilhamento de conhecimento entre predecessores e sucessores. A exploração de conhecimento pode acontecer por meio das atividades de exploitation, quando refere-se aos novos usos e combinações do conhecimento existente para atingir as metas de curto prazo, ou por meio das atividades de exploration, quando refere-se à busca por novos conhecimentos, desconhecidos e muitas vezes incertos. Por isso, as atividades de exploração de conhecimento se relacionam às características individuais na relação com demais membros da família, na rotina da organização. Fatores referentes à motivação e ao envolvimento do indivíduo com o negócio familiar podem ter influência em como tais atividades são realizadas na organização. Neste aspecto, estudos apontam as bases do comprometimento dos membros envolvidos no processo de sucessão como um aspecto crítico na sucessão. O objetivo desta pesquisa foi analisar a relação entre o comprometimento e as atividades de exploration e exploitation de conhecimento dos sujeitos envolvidos no processo de sucessão de empresas familiares. A abordagem adotada para a pesquisa foi a de métodos mistos com estratégia sequencial explanatória, sendo que incialmente coletou-se a analisou-se dados quantitativos. A partir dos achados quantitativos procedeu-se a segunda fase da pesquisa, de abordagem qualitativa com o objetivo de aprofundar os resultados da pesquisa quantitativa. A pesquisa foi aplicada na Federação das Câmaras de Dirigentes Lojistas do Rio Grande do Sul (FCDL-RS) considerando empresas familiares do Rio Grande do Sul envolvidas em processos sucessórios. Participaram da etapa quantitativa 303 associados e 10 associados participaram da etapa qualitativa. Os resultados indicaram que no nível individual de análise os respondentes realizam de forma ambidestra, ambas as atividades, exploration e exploitation. Já no nível do compartilhamento de conhecimento entre sucessores e predecessores, a ambidestria não foi identificada. Ao relacionar as atividades de exploration e exploitation de conhecimento individuais e no compartilhamento com o comprometimento, identificou-se relações positivas e negativas. A relação positiva foi percebida entre o comprometimento afetivo na dimensão referente à lealdade dos indivíduos ao negocio da família e as atividades de exploitation no compartilhamento e combinação de conhecimentos. Por outro lado, foram identificadas relações negativas entre o comprometimento de continuidade e afetivo, na dimensão referente ao desejo em permanecer na empresa e as atividades de exploration no compartilhamento para a criação de novos conhecimentos. O resultado da pesquisa indica que, ao discutir as atividades de exploration, exploitation e ambidestria de conhecimento o nível de análise e o contexto da pesquisa podem influenciar nos resultados do estudo. / Fundação de Amparo à Pesquisa do Estado do Rio Grande do Sul, FAPERGS. / The change of command is a challenge for family businesses looking for of the business longterm survival. The succession process is a period of coexistence between predecessors and successors for knowledge sharing between generations to ensure that, the valuable knowledge about the business remains in the organization, therefore that the change of command does not affect the performance and efficiency of company. Given the importance of knowledge in the succession process of family businesses, we highlight knowledge exploration and exploitation activities, carried out individually, but also in the sharing of knowledge between predecessors and successors. Knowledge strategies can be perceived through the exploitation activities - relates to new uses and combinations of existing knowledge to achieve short-term goals, or by means of exploration activities - the search for new knowledge, unknown and often uncertain. Therefore, knowledge exploration ans exploitation activities may be related to individual characteristics and with the relationship with other family members in the routine of the organization. Thus, it allows considering the motivations and involvement of the individual with the family business may have an impact on how such activities are carried out in the organization. In this regard, previous studies indicate that the commitment bases of the members involved in the succession process, thus defining the commitment as a critical aspect of succession. The objective of this research was to analyze the relationship between the commitment and the activities of exploration and exploitation of knowledge of the individuals involved in the process of succession of family businesses. To reach the aim, was carried out a mixed methods approach with an explanatory sequential strategy, and initially collected to be analyzed quantitative data. From the quantitative findings we preceded to the second phase of research, with a qualitative approach that aimed to in depth the results of the quantitative research. The survey was conducted in FCDL-RS considering family businesses of Rio Grande do Sul – Southern Brazil, involved in succession processes. The final results considered 303 respondents participated in the quantitative step and 10 interviewers in the qualitative step. The main contribution of the study is the knowledge exploration and exploitation activities in the individual and the sharing between predecessors and successors, and beyond the commitment relating to these members. The results indicated that, in regard to the individual dimension of analysis, the respondents perform ambidextrous way, both activities. However, in the knowledge sharing dimension, ambidexterity was not identified. Relating the knowledge exploration and exploitation activities in the individual and sharing level with the commitment, the results identified positive and negative relationships. A positive relationship was perceived between affective commitment regarding to the loyalty dimension and exploitation activities for knowledge sharing and combination. On the other hand, negative relationships between the commitment of continuity and affective - regarding the desire to stay in business - and exploration activities on the share to the creation of new knowledge. The result of research indicates that, when discussing the activities of exploration, exploitation and ambidexterity knowledge of the level of analysis and the search context can influence the results of the study

Family business literature reveals that the majority of family businesses do not make it to the second generation, and quite a few are fortunate to be passed onto the third generation. Succession planning is the critical issue that enhances continuity of the family business. Relational influences indicate that the balancing of family systems and business systems is more likely to encourage high quality succession. The development of effective practical governance systems can help the family business achieve its strategy. External influences indicate that owner role adjustment, defined as the predecessor’s “letting go” in the firm, as well as the development and mentoring of the successor, shape the effectiveness of succession in the family business.

Every business organisation has a unique set of challenges and problems. The family business is mainly affected by personal factors and family political influences. Most family business political influences are based on succession. Many of these problems exist in corporate business environments, but can be exaggerated in a family business. Family businesses go through various stages of growth and development over time. Many of these challenges will be found once the second and subsequent generations enter the business. One of the key problems is succession planning. Most family organisations do not have a plan for handing the power to the next generation, leading to great political conflicts and divisions. Despite the foregoing problems, family business is the world’s dominant form of business organisation. Based on figures compiled by the Family Firm Institute (FFI), in the Barclays Wealth Insights 2009, family firms comprise 80% to 90% of all businesses in North America. In the United Kingdom 75% of all businesses are family businesses. Some of the world’s biggest and best-known companies are family-owned. In the United States, some 37% of Fortune 500 companies are family-owned. In the global beer industry there are two family owned businesses in the top five, namely the Anheuser Busch Inbev Brewing Company and Heineken Breweries. Charlene de Carvalho-Heineken, a Heineken family member is delegate member of the Board of directors of Heineken Holding N.V. (Heineken Annual Report, 2011).This research report investigated succession at Heineken (as a family business). The researcher employed a mixed methodology approach where both quantitative and qualitative data collection instruments were used to gather data from two different groups of respondents (Heineken Operational Company Executives and Heineken Expatriates). Numerous attempts were made to contact Mrs Charlene de Carvalho-Heineken as well as other members of the Heineken family, without success. None of the questionnaires were returned. The research concluded that despite the fact that Heineken management has been highly professionalised with the majority of senior management structures filled with non-family members; the company is still a family business because 50.005% of the shareholding is held by Mrs. de Carvalho Heineken who is a family member. The research also observed that Mrs. de Carvalho Heineken sits on the Heineken Board of Directors. There is also an interesting side to the family ownership of the Heineken business. According to the Heineken Group’s 2009 Annual Report, the Hoyer family and Heineken family own L’Arche Green, a company that holds 58.78% interest in Heineken Holdings. This scenario confirms earlier research findings that according to the Agency Theory, managers who are not owners will not watch over the affairs of a firm as diligently as owners managing the firm themselves. The placement of Mrs.de Carvalho Heineken and Mr. D.P. Hoyer on Board of Directors is therefore very strategic in terms of maintaining the “familiness” of the Heineken business. Although respondents were not as direct as to whether there was a succession plan at Heineken, available documents reveal that indeed there is a succession plan at the company. It is interesting to note that Mrs. de Carvalho Heineken has been a member of the Executive Board of Directors since the age of thirty-four (she was nominated in 1988). This type of exposure to the Heineken business would went a long way in preparing Mrs. de Carvalho-Heineken for future positions. Her experience as a member of the Executive Board of Directors therefore confirms results of studies that found that positive firm performance by family successors is associated with successor’s development and intergenerational relationships, succession planning, successor’s potential capability, commitment to the firm and successor’s business skills.

This doctoral dissertation utilizes survey research design and an interview research design to compare the influence of cultural factors on successful succession in South African and American family owned business (FOB’s). The target populations consisted of owner managers and successors of FOB’s located in two countries: USA (State of Indiana) and South Africa (Indian South Africans). The qualitative research methodology was based on 1:1 interviews with 10 FOB’s in South Africa and the USA. The survey research methodology was based on a cross-sectional survey and the research design was correlational. The independent variables included nine cultural dimensions of the target populations measured using a dedicated survey instrument. The dependent variable (Perceived Success) was the relative success of each participant in the target population, with respect to his/her alleged levels of accomplishment in the succession processes. The demographic characteristics of the members of the target populations were also recorded. Correlative relationships between nine reliably measured cultural dimensions, seven demographic characteristics, and the Perceived Success of the succession process were identified. Differences between the populations in USA and South Africa were apparent. Multiple Linear Regression analysis indicated that the most important predictor of Perceived Success in the USA population was Performance Orientation, followed in rank order by In-Group Collectivism, Assertiveness, and Uncertainty Avoidance. Demographic variables had no significant effect on the relationship between Predicted Success and the cultural dimensions of the USA population. In comparison the most important predictor of Perceived Success in the Indian South African population was Uncertainty Avoidance, followed in rank order by Performance Orientation, Future Orientation, the age of the participant, and the number of people who worked in the participant’s organization. The combined model between the USA and the Indian South African FOB’s indicated that the most important predictor for perceived success was Uncertainty Avoidance, followed in rank order by In- Group Collectivism, Performance Orientation and Assertiveness. Evidence is provided to conclude that the relative importance of cultural dimensions and demographic characteristics to the succession planning of owner managers and successors in South Africa was significantly different to those of their western counterparts.

This doctoral dissertation utilizes survey research design and an interview research design to compare the influence of cultural factors on successful succession in South African and American family owned business (FOB’s). The target populations consisted of owner managers and successors of FOB’s located in two countries: USA (State of Indiana) and South Africa (Indian South Africans). The qualitative research methodology was based on 1:1 interviews with 10 FOB’s in South Africa and the USA. The survey research methodology was based on a cross-sectional survey and the research design was correlational. The independent variables included nine cultural dimensions of the target populations measured using a dedicated survey instrument. The dependent variable (Perceived Success) was the relative success of each participant in the target population, with respect to his/her alleged levels of accomplishment in the succession processes. The demographic characteristics of the members of the target populations were also recorded. Correlative relationships between nine reliably measured cultural dimensions, seven demographic characteristics, and the Perceived Success of the succession process were identified. Differences between the populations in USA and South Africa were apparent. Multiple Linear Regression analysis indicated that the most important predictor of Perceived Success in the USA population was Performance Orientation, followed in rank order by In-Group Collectivism, Assertiveness, and Uncertainty Avoidance. Demographic variables had no significant effect on the relationship between Predicted Success and the cultural dimensions of the USA population. In comparison the most important predictor of Perceived Success in the Indian South African population was Uncertainty Avoidance, followed in rank order by Performance Orientation, Future Orientation, the age of the participant, and the number of people who worked in the participant’s organization. The combined model between the USA and the Indian South African FOB’s indicated that the most important predictor for perceived success was Uncertainty Avoidance, followed in rank order by In- Group Collectivism, Performance Orientation and Assertiveness. Evidence is provided to conclude that the relative importance of cultural dimensions and demographic characteristics to the succession planning of owner managers and successors in South Africa was significantly different to those of their western counterparts.

Chan, Eunice Shan. / Thesis (M.Phil.)--Chinese University of Hong Kong, 2001. / Includes bibliographical references (leaves 108-119). / Abstracts in English and Chinese. / ABSTRACT --- p.i / CHINESE ABSTRACT --- p.ii / ACKNOWLEDGMENTS --- p.iii / TABLE OF CONTENTS --- p.iv / LIST OF TABLES --- p.v / LIST OF FIGURES --- p.vi / CHAPTERS / Chapter 1. --- INTRODUCTION --- p.1 / Chapter 2. --- LITERATURE REVIEW --- p.5 / Definitions of Turnaround --- p.5 / Causes of Firm Decline --- p.6 / Severity of the Situation --- p.8 / A Western Perspective on Turnaround Responses --- p.10 / Turnaround Success --- p.20 / Turnaround in the Non-U. S. Contexts --- p.21 / Chapter 3. --- THEORETICAL FRAMEWORK AND HYPOTHESES --- p.23 / Organizing Framework --- p.23 / Institutions and Their Impact on Turnaround --- p.26 / Institutional Environment in East Asia and the West --- p.32 / Hypotheses --- p.44 / Chapter 4. --- METHODOLOGY --- p.54 / Research Design --- p.54 / Quantitative Methods --- p.55 / Qualitative Methods --- p.62 / Chapter 5. --- RESULTS --- p.65 / Quantitative Results --- p.65 / Qualitative Evidence --- p.79 / Chapter 6. --- DISCUSSION AND CONCLUSION --- p.97 / Implications --- p.98 / Limitations and Future Research --- p.102 / Conclusion --- p.104 / REFERENCES --- p.108 / APPENDIX 1: INTERVIEW PROTOCOL --- p.120 / APPENDIX 2: ANALYSIS OF FIRMS WITH NON-ETHNIC CHINESE PRINCIPALS REMOVED --- p.121 / APPENDIX 3: ANALYSIS OF FIRMS WITH LOW Z-SCORES --- p.123 / APPENDIX 4: ANALYSIS OF FIRM SIZE --- p.126

Thesis (MBA)--Stellenbosch University, 2011. / AFRIKAANSE OPSOMMING: Die besigheidsomgewing van die landbou industrie ondervind huidiglik baie veranderinge op makro sowel as teikenmarkomgewing met faktore wat nie noodwendig in die nabye toekoms gaan verbeter nie. Gebeure op die makro en teikenmarkomgewing het gelei tot meer onsekerheid en verhoogde mededinging binne die industie. Die doel van hierdie studie is om 'n perspektief te gee van 'n volhoubare besigheidsmodel vir Denau Boerdery, 'n familebesigheid, primêr betrokke in die produksie van tafeldruiwe en sagtesitrus. Met 'n analise van die eksterne en interne omgewing waarbinne Denau Boerdery opereer poog hierdie studie om die besigheid strategies kompeterend te posisioneer vir die langtermyn. Die navorsingsvraag van die studie is: Wat is die optimale besigheidsmodel vir Denau Boerdery om volhoubaar kompeterend geposisioneer te wees oor geslagte heen? Die ondersoekvelde wat op hierdie probleem impakteer is die rigting waarin die globale sagtevrugtebedryf neig ten opsigte van produksie, verpakking, verkoeling, distribusie en die dinamika binne die bemarkingswêreld vir tafeldruiwe en sitrus. 'n Kombinasie van interpretivisme (interpretivism) en subjektivisme (subjectivism) is as navorsingsfilosofie in hierdie studie gebruik. 'n Induktiewe benadering is in hierdie studie gebruik. Die resultaat van die induktiewe benadering sal wees om 'n teoretiese model te formuleer. Die benadering van hierdie studie is om 'n gevallestudie te doen met Denau Boerdery as die onderwerp van die gevallestudie. Kwalitatiewe data is ingesamel deur relevante literatuur en semi-gestruktureerde onderhoude. Vir die doel van hierdie studie is strategie gedefinieer as die kompeterende aksies en bestuursbenadering wat bestuurders gebruik om die besigheid te groei en om klante te trek en te bevredig. Hierdie kompeterende aksies en bestuursbenadering het ten doel om suksesvol mee te ding en operasionele aktiwiteite so uit te voer dat geteikende vlakke van organisatoriese prestasie bereik word. Waar tradisionele strategie gefokus het op die pas van bestaande hulpbronne op ontwikkelende geleenthede, probeer 'n dinamiese strategiese benadering om gapings vir organisasies sigbaar te maak tussen hulpbronne en aspirasies. Hierdie geidentifiseerde gapings skep die energie en motivering vir bestuur om aksie te mobiliseer wat die balans herstel. Die studie toon dat strategiese argitektuur beskryf kan word as 'n hoëvlak bloudruk vir die ontwikkeling van nuwe funksionaliteite, die verkryging van nuwe vaardighede of die migrasie van bestaande vaardighede en 'n omvorming van die interaksie tussen besighede en kliënt. Die strategiese argitektuur is 'n organisasie se kern logika om waarde te skep op 'n volhoubare basis en vorm daarom die grondslag van 'n organisasie se kompeterende potensiaal. Dit beïnvloed ook die huidige kompeterende optrede van 'n onderneming en kan daarom verduidelik hoekom 'n onderneming dalk nie kompeterend in huidige omstandighede is nie. Die strategiese argitektuur van 'n besigheid is nie dieselfde as die besigheidsmodel nie. Die strategiese argitektuur van 'n besigheid is 'n meer uitgebreide en omvattende strategiese beskrywing. Die besigheidsmodel is 'n integrale onderafdeling van die strategiese argitektuur. Volgens die litratuurstudie bestaan die hoofkomponente van 'n strategiese argitektuur die analise en ontwikkeling van: - beskrywings van kern aspirasie of 'n strategiese filosofie bestaande uit die missie, visie en organisasie waardes; - die eksterne omgewing - 'n konteksanalise wat die kompetisie in die industrie asook verbruikersneigings en -patrone reflekteer; - die interne omgewing - 'n konteks-analise bestaande uit 'n finansiële analise, interne waardeketting, kernvaardighede, produk posisioneringsanalise en strategiese kwessie-analise -'‟n besigheidsmodel-beskrywing wat die volgende insluit: o deelnemingstrategie o hulpbronstrategie o kompeterende strategie o winsstrategie - die scenarios en vooruitsigte; - die strategie-uitvoeringspraktyke wat die volgende insluit: o strategiese temas of fokusareas o strategiese padkaart wat strategiese doelwitte verteenwoordig o gebalanseerde telkaart wat strategiese metings verteenwoordig - 'n strategiese innovasiesiklus wat insluit: o besigheidsmodel-innovasie o interne en eksterne begrip o konvergerende en divergerende strategiese gesprekke. Die studie beklemtoon die belangrikheid van die implimentering van 'n strategie. Gesofistikeerde beleggers het tot die gevolgtrekking gekom dat uitvoering van strategie selfs belangriker is as visie. Navorsing toon dat twee woorde gereeld opduik waar deurbrake by uitvoering van strategie gemaak is naamlik: 'belyning' en 'fokus'. Strukture word ontwerp om die uitvoering van die strategiese plan te dryf. Strukture maak dit vir mense moontlik om verwagtinge waaraan hulle moet voldoen op so 'n wyse te definieer dat dit altyd fokus om die kapasiteit van die sisteem te verbeter en sodoende die bestaande verbruikers gelukkig te hou en nuwe verbruikers te trek. Om dit te bereik definieer die organisasie baie duidelik wat van mense op alle verantwoordelikheidsvlakke verwag word om hierdie doel te bereik. Volhoubaarheid van 'n besigheid beteken om besigheidsbedrywighede so uit te voer dat dit nie die vermoë van toekomstige geslagte om na hulself om te sien, benadeel nie. Vir hierdie studie is die term volhoubaarheid in 'n strategiese ekonomiese konteks gebruik en het nie op die natuurlike en sosiale aspekte gefokus nie. Uit die literatuur kan korporatiewe bestuur soos volg gedefinieer word: dit is die gepaste samestelling van die raad van direkteure se strukture, prosesse en waardes om te voldoen aan die vinnig veranderende vraag van aandeelhouers en belangegroepe oor hul besigheid Die King III verslag poog om aan die spits van internasionale korporatiewe bestuur te bly. Die filosofie van die verslag handel oor leierskap, volhoubaarheid en korporatiewe eienaarskap. Die onderwerp van studie in hierdie tesis is 'n gevallestudie van 'n familiebesigheid. Vir hierdie studie is 'n famliebesigheid soos volg definieer: - ten minste 51 persent van die besigheid besit; - ten minste twee familielede betrokke is by die bestuur van die besigheid; en - die oorgee van bestuur en eienaarskap na die volgende generasie in die familie in die vooruitsig gestel word. Uit die literatuur is dit duidelik dat in diepte kennis van 'n besigheid se eksterne en interne omgewing 'n voorvereiste vir bestuurders is om daarin te slaag om 'n strategie te formuleer en te belyn met die besigheid se situasie en omgewing om sodoende te bou op die mededingende voordeel en die besigheid se prestasie te verbeter. Dit is duidelik dat Denau Boerdery in 'n baie mededingende omgewing besigheid doen. Faktore in Denau Boerdery se makro-omgewing wat nie ignoreer kan word in hul strategiese posisionering is die onsekerheid wat 'n gebrek aan 'n groenskrif vir grondhervorming te weeg bring, die wisselvallige wisselkoers, MIV/Vigs se gevolge en klimaatsverandering se potensiele negatiewe gevolge. Faktore in die teikenmarkomgewing wat die grootste invloed op Denau Boerdery se strategiese posisionering kan uitoefen sluit in: - nuwe geleenthede en markte as gevolg van globalisering, - verandering in die koopkrag van supermarkte, - meer gesofistikeerde verbruikers, - intergrasie moontlikhede in die waardeketting, en - verhoudinge met sleutel besluitnemers in die mark. Denau Boerdery se interne analise toon dat die besigheid finansieel gesond is en oor 'n sterk balanstaat beskik. Denau Boerdery weeg goed op teen die meeste van die industrie se KSF'e, maar produksievolumes per hektaar kan verbeter. Voorwaardse integrasie van die besigheid deur as 'n produsente uitvoerder geposisioneer te wees pas in by huidige marktendense. Denau Boerdery volg 'n gefokusde gedifferensieerde strategie en die waardeproposisie is in opsomming op die volgende elemente gebou: - Effektiewe waardeketting na verbruikers. - Die Hoekstra Superfruit Handelsmerk. - Hoekstra Fruit Exporters se vermoë om druiwe vanaf November tot April te lewer. - Persoonlike identifisering met die Hoekstra handelsmerk en die deurlopende ontwikkeling van die handelsmerk. - Die lewering van 'n diens aan supermarkte om produkte op die regte tyd, in die gevraagde kwalitiet, in die ooreengekome hoeveelheid met die korrekte dokumentasie te voorsien. - Goeie, direkte verhoudinge met sleutel besluitnemers in die mark. - Voldoening aan alle internationale etiese en voedselveiligheidsakreditasies. / ENGLISH ABSTRACT: The business environment of the agricultural industry is currently experiencing many changes on macro level as well as in the target market environment, with factors that may not necessarily improve in the near future. Events in the macro- and target market environments lead to more uncertainty and increased competition within the industry. The goal of this study is to give a perspective of a sustainable business model for Denau Farms, a family business involved mainly in the production of table grapes and soft citrus. With an analysis of the external and internal environments within which Denau Farms operates, this study aims to position the business for strategic competitiveness in the long term. The research question of this study is: “What is the optimal business model for Denau Farms to be positioned in a sustainable and competitive way over a number of generations?” The research fields that impact on this problem relates to the direction in which the global deciduous fruit industry tends regarding production, packaging, cooling, distribution and the dynamics within the marketing world of grapes and citrus. A combination of interpretivism and subjectivism is used as research philosophy in this study and an inductive approach was used. The result of the inductive approach will be to formulate a theory. The strategy is to do a case study with Denau Boerdery as the subject of the study. Qualitative data was collected through relevant literature and semi-structured interviews. For the purpose of this study, strategy is defined as the competitive action and management approach that managers use to grow a business and to draw and satisfy client's needs. These competitive actions and managment approach aims to compete successfully and perform operational activities in such a way that targeted levels of organisational performance can be reached. Where traditional strategy focuses on fitting existing resources to developing opportunities, a strategic aim points out gaps between resources and aspirations. The study shows that strategic architecture can be described as a high level blueprint for the development of new functionalities, the acquiring of new skills or the migration of current skills and the transformation of the interaction between businesses and clients. The strategic architecture is an organisation's core logic to create value on a sustainable basis and, therefore, forms the foundation of an organisation's competitive potential. It also influences the current competitive behaviour of an organisation and can, therefore, explain why an organisation is not currently competitive. The strategic architecture of a business is not the same as the business model. The strategic architecture of a business is more expanded and an extensive strategic description. The business model is only one subdivision of the strategic architecture. According to the literature, the main components of a strategic architecture is the analysis and development of: - descriptions of core aspirations of a strategic philosophy existing of the mission, vision and organisation's values; - the external environment – a context analysis reflecting the competition in the industry as well as the consumer trends and patterns; - the internal environment – a context analysis existing of a financial analysis, internal value chain, core skills, product positioning analysis and strategic issue analysis; - a business model description including the following; o participation strategy o resource strategy o competitive strategy o profit strategy - the scenarios and prospects; - the strategy implementation practices consisting of the following; o strategic themes of focus areas o strategic roadmap representing strategic goals o balanced scorecard representing strategic measures - a strategic innovation cycle including; o business model innovation o internal and external understanding o convergent and divergent strategic talks The study accentuates the importance of implementing a strategy. Sophisticated investors have come to the conclusion that the execution of a strategy is even more important than vision. Research shows that two words often surface where breakthroughs are made in the execution of a strategy, namely alignment and focus. Structures are designed to drive the execution of the strategic plan. Structures make it possible for people to define the expectations they must adhere to in such a way that it always focuses on improving the capacity of the system in order to keep the current consumers happy and to draw new consumers. To achieve this goal, the organisation clearly defines what is expected of people on all levels of responsibility. Sustainability of a company means to execute business activities in such a way that it doesn't disadvantage the ability of future generations to look after themselves. For this study, the term sustainability is used in a strategic economic context and doesn't focus on the natural and social aspects. From the literature, corporate management is defined as: the appropriate composition of the board of directors' structures, processes and values to comply with the fast changing demand of shareholders and interest groups about their business. The King III report aims to stay on the cutting edge of international corporate management. The philosophy of the report concerns leadership, sustainability and corporate ownership. The subject of the study in this thesis is a case study of a family business. For this study, a family business is defined as follows: - at least 51 percent of the business is owned by the family; - at least two family members are involved in the management of the business; and - there is the prospect of handing over the management and ownership to the next generation in the family. From the literature, it is clear that in-depth knowledge of a business' external and internal environment is a prerequisite for managers to be able to successfully formulate a strategy and to align it with the business situation and environment in order to build upon the competitive advantage and improve the business‟ achievement. It is clear that Denau Farms is doing business in a very competitive environment. Factors in Denau Farms' macro environment that cannot be ignored for their strategic positioning is the uncertainty that a lack of a green paper for land reform brings about, the fluctuating exchange rate, the effects of HIV/Aids and climate change's potential negative effects. Factors in the target market environment that can have the greatest influence on Denau Farms' strategic positioning include: - new opportunities and markets that is a result of globalisation, - changes in the buying power of supermarkets, - more sophisticated consumers, - integration possibilities in the value chain, - relationships with key decision makers in the market. Denau Farms' internal analysis shows that the business is financially sound and has a strong balance sheet. Denau Farms weigh up well against most of the industry's critical success factors (CSFs) but production volumes per hectare can improve. Forward integration of the business through being positioned as a producer-exporter fits in with current market trends. Denau Farms follow a focused, differentiated strategy and the value proposition is built on the following elements: - Effective value chain to consumers - Access to the Hoekstra Superfruit trademark - Hoekstra Fruit Exporters' ability to deliver grapes from November to April - Own interest - Good, direct relationships with key decision makers in the market - Compliance to all international ethical and food safety accreditation

Submitted by Filipe dos Santos (fsantos@pucsp.br) on 2017-12-06T11:01:24Z No. of bitstreams: 1 Eloisa Souza Fia Monteiro.pdf: 5395802 bytes, checksum: 6892e492f4ee1d20e13aaa256e834b44 (MD5) / Made available in DSpace on 2017-12-06T11:01:24Z (GMT). No. of bitstreams: 1 Eloisa Souza Fia Monteiro.pdf: 5395802 bytes, checksum: 6892e492f4ee1d20e13aaa256e834b44 (MD5) Previous issue date: 2017-10-17 / This study had as its main goal to propose a strategic management framework that contributes to solving survival issues in medium-sized family companies. The current importance of strategy for organizations and managers cannot be considered an exaggeration. Thinking about strategy involves a binding relationship between the inner world of organizations, often hermetically sealed, and the outside world of the environments in which everything else operates. The strategy theory is strongly based on studies carried out in large and mature companies. In this way, the singularity of this research is in the choice of a medium-sized family company in a survival crisis, which needed to be bailed out in order to recover, which is what makes it particularly different from other large companies. Fieldwork was carried out, using case study and action research, in order to solve the problems found in the field, contributing in the survey, organization and interpretation of data and information as well as in the application of actions and solutions that assisted the team in the transformation activity. The general conclusion of this research has shown that for the solution of the problems and the recovery of the medium-sized family case-company in survival crisis, it is necessary to interweave the approach of macro-orientation and microactivities, throughout the process of intervention and learning so as to take actions accordingly; to negotiate the contradictions involving the family business and the family, in relation to the consensus and fragmentation on the detected problems, solution proposal and investments; to promptly address, in the short term, problems of hygiene and structural weaknesses. Without solving these issues, there is no solving the survival crisis / Este estudo teve o objetivo geral de “propor framework de gestão estratégica que contribui na solução de problemas de sobrevivência em empresa familiar de médio porte”. A atual importância da estratégia para as organizações e os gestores não pode ser considerada um exagero. Pensar estratégia envolve uma relação obrigatória de ligação entre o mundo interior das organizações, muitas vezes hermeticamente fechadas e o mundo exterior dos ambientes nos quais tudo o mais se opera. A teoria sobre estratégia está fortemente fundamentada em estudos realizados em empresas de grande porte e maduras. Desta forma, a singularidade da pesquisa está na escolha de uma média empresa familiar em crise de sobrevivência, que necessitou de intervenção para sua recuperação, pois esta possui particularidade que as diferem de outras empresas de grande porte. Foi realizado trabalho de campo, utilizando estudo de caso e pesquisa-ação, no sentido de dar solução aos problemas encontrados no campo, contribuindo no levantamento, organização e interpretação de dados e informações e na aplicação de ações e soluções que auxiliaram a equipe na atividade transformadora. A conclusão geral da pesquisa revelou que para a solução dos problemas e recuperação da empresa-caso, de médio porte familiar em crise de sobrevivência, precisa-se entrelaçar a abordagem de macro-orientação e microatividades, ao longo do processo de intervenção e aprendizagem a fim de executar ações; negociar as contradições envolvendo a empresa familiar e a família, em relação ao consenso e fragmentação sobre os problemas detectados, proposta de solução e os investimentos; atacar de imediato, no curto prazo, os problemas de fraquezas de higiene e estruturais. Sem a solução destas fraquezas não há solução para a crise de sobrevivência

A Visão Baseada em Recursos, fundamentada na teoria econômica, é uma abordagem dentro da Administração Estratégica que caracteriza uma empresa como um composto de recursos e capacidades que a distingue das demais concorrentes. Os recursos e as capacidades, quando são desenvolvidos e controlados por uma organização, são fontes essenciais na conquista da vantagem competitiva com retornos superiores, que possibilitam investir no empreendimento e ampliar os negócios. Por isso, este trabalho tem como objetivo avaliar os recursos e as competências estratégicas de uma empresa familiar centenária que a mantiveram competitiva e permitiram a sua longevidade. A ambiência de estudo desta dissertação é o segmento varejista, tipicamente caracterizado pela venda de tecidos, confecções e calçados, instalado no centro da cidade de Caxias do Sul – RS. E o caso de estudo é a centenária Casa Magnabosco, fundada em 1915, a organização familiar, do ramo do varejo, mais antiga da cidade em funcionamento. Para levantamento das informações foi efetuada uma pesquisa, de natureza aplicada, com abordagem qualitativa, objetivo exploratório e descritivo, que utiliza como estratégia de pesquisa, o estudo de caso único. A coleta de dados se utilizou de entrevistas estruturadas, semiestruturadas e narrativas com gestores, funcionários e clientes, ademais da observação direta no ambiente investigado e da análise documental. Foram realizadas 37 entrevistas semiestruturadas, três entrevistas narrativas e foram respondidos 28 questionários estruturados. A partir dos resultados, foi preenchida a matriz de recursos e competências, a qual serviu também de ferramenta para a coleta de dados junto aos gestores. E, posteriormente, foram extraídas as informações referentes ao valor e à importância dos recursos e competências disponíveis, assim como sua sustentabilidade e, por fim, foi efetuada a análise com a utilização da Abordagem VRIO. Para a análise de dados, foi proposta a análise de conteúdo com o auxílio do software Nvivo® 11 Pro. Os resultados obtidos apontam que os recursos e as competências da Casa Magnabosco, considerados vantagens competitivas sustentáveis na Abordagem VRIO, tais como localização, reputação e imagem, relacionamentos e cultura organizacional, têm o potencial de criar valor econômico para a organização, pois a mantém no mercado há 102 anos. O destaque do estudo recai sobre a cultura organizacional, encontrada nas competências organizacionais, alicerçada nas formas de gerir do fundador e repassadas às demais gerações. Ficou evidente que a cultura da família, baseada em valores como: honestidade, confiança e a “familiaridade”, repassados às gerações, funcionários e clientes, são elementos de conexão entre seus membros, a razão do sucesso, do comprometimento e da longevidade desta organização. / Submitted by Ana Guimarães Pereira (agpereir@ucs.br) on 2017-09-19T17:59:19Z No. of bitstreams: 1 Dissertacao Juliana Furlan.pdf: 1503411 bytes, checksum: 1b8a3ca32951e548906f3491b9aa57cf (MD5) / Made available in DSpace on 2017-09-19T17:59:19Z (GMT). No. of bitstreams: 1 Dissertacao Juliana Furlan.pdf: 1503411 bytes, checksum: 1b8a3ca32951e548906f3491b9aa57cf (MD5) Previous issue date: 2017-09-19 / Resource-based view, based on the economic theory, is an approach inside the Strategic Management that characterizes a company as a compound of resources and capabilities that sets it apart from other competitors. The resources and capabilities, when developed and controlled by an organization, are essential sources of competitive advantage with superior returns that make it possible to invest in the enterprise and expand the business. Therefore, this study aims to evaluate the resources and strategic competencies of a centennial family business that have kept it competitive allowing its longevity. The field of study of this master thesis is the retail sector, typically characterized by the sale of fabrics, clothing and footware, established in Caxias do Sul, RS, Brazil. And the case study is the centennial Casa Magnabosco, founded in 1915, a family business in the retail segment, the oldest in town, in operation. To gather the information, a research was carried out, of an applied nature, with a qualitative approach, exploratory and descriptive objective resorting to a single case study as a research strategy. Data collection was based on structured, semi-structured and narrative interviews with managers, employees and customers, as well as direct observation of the investigated environment and documental analysis. A total of 37 semi-structured interviews and three narrative interviews were conducted, and 28 structured questionnaires were answered. Based on results obtained, the resource and competencies matrix was filled out, which was also used as a tool for data collection from the managers. Subsequently, the information about the value and importance of the available resources and competencies, as well as their sustainability, were extracted, and, finally, the analysis using the VRIO approach was carried out. For data analysis, content analysis was used with the support of Nvivo® 11 Pro software. The obtained results indicate that the resources and competencies of Casa Magnabosco, considered as sustainable competitive advantages in the VRIO approach, such as location, reputation and image, relationships and organizational culture, have the potential to create economic value for the organization, once it is in the market for 102 years. The study highlights the organizational culture, found in organizational competencies, based on the founder’s management style and passed on to the subsequent generations. It was evident that family culture, based on values such as honesty, trust and “familiarity” passed on to generations, employees and customers, are connection elements, the reason for success, commitment and the longevity of the company.

Family businesses constitute a large number of businesses worldwide contributing significantly to the global economy. Succession planning is a key issue influencing the sustainability of these family businesses. According to research, approximately 30% of businesses fail due to matters related to succession planning (Grote, 2003). Further research indicated that approximately 50% of family businesses do not have adequate succession plans in place. Hence, family businesses are exposed to significant risk in sustainability due to insufficient succession planning. An effective approach to succession planning in a family business increases the chance of success of a family business in both the short and long term. The purpose of this study was to develop a better understanding of approaches to succession planning in two family businesses in East London, South Africa. This purpose was to improve the commercial viability of family businesses and improve the body of knowledge from an academic perspective. To this end, a detailed literature study was conducted on family businesses and succession planning. A qualitative case study research paradigm was implemented to ascertain the nature of the approaches adopted by the two businesses. An interview process was conducted with the incumbent founders (fathers) and successors (sons) of the family business. This process suggested that each business requires a unique approach to succession plan which may include aspects of formal and informal processes. It is necessary to understand the nature of the family business, its interrelated relationships and context to adequately determine the success of a succession approach. It is for this reason that families aspiring long term sustainability should invest in effective succession planning approaches that integrate the nuances of the individual family business.