En utmaning knutet till onlinespel och sociala relationer online är svårigheten att bibehålla kontakten, vilket leder till att många relationer och vänskaper online påverkas negativt när användare går från ett spel till ett annat. Tidigare forskning pekar på att den kontakt som uppstår till följd av onlinespel består av svaga relationer utan större känslomässiga och personliga band mellan spelarna. Syftet med denna studie är således att undersöka uppkomsten av sociala relationer online för att sedan dra slutsatser knutet till hur dessa relationer bildas med hjälp av digitala plattformar. För att genomföra detta genomfördes en kvalitativ forskningsstudie som grundar sig i tidigare litteratur, intervjuer samt kompletterande enkätutskick. Denna studie  har resulterat i ett kunskapsbidrag genom att identifiera digitala plattformar som på ett eller annat sätt bidrar till skapandet av sociala relationer i onlinespel. / There is an existing challenge associated with online games and social relationships onlineregarding the difficulty of maintaining contact, resulting in many online relationships andfriendships being affected negatively as users move from one game to another. Previous researchindicates that the contact that arises as a result of online games consists of weak relationshipswithout major emotional and personal ties between the players. The purpose of this study is thusto investigate the emergence of social relationships online in order to draw conclusions linked tohow these relationships are formed using digital platforms. To achieve this, a qualitative researchstudy was conducted based on previous literature, interviews and supplementary questionnaires.This study has resulted in a contribution of knowledge by identifying digital platforms that inone way or another contribute to the creation of social relationships in online games.

本研究架構以Wixom & Todd(2005)提出的使用者滿意與科技接受整合模式為基礎，以資訊系統成功模式中「系統品質」、「資訊品質」、「服務品質」構面以及Roger(1995)提出的創新擴散中「相對好處」、「相容性」作為研究架構的探討構面，針對雲端遊戲平台的使用者進行實證研究，探討使用者參與雲端遊戲平台之影響因素。 研究中，得知資訊系統成功模式「系統品質」、「資訊品質」、「服務品質」與「資訊系統滿意度」存在正向影響關係，創新擴散「相對好處」、「相容性」也與「資訊系統滿意度」呈現正向的影響關係；而資訊系統成功模式「資訊系統滿意度」與科技接受模式的「知覺有用性」、「知覺易用性」確實有著密切關連；另外，研究發現創新擴散構面對於「知覺有用性」存在影響關係，但對於「知覺易用性」證實不存在顯著的影響關係，而科技接受模式「知覺有用性」、「知覺易用性」、「態度」、「使用意圖」彼此皆存在影響關係。 / This study bases its structure on Theoretical Integration of User Satisfaction and Technology Acceptance Wixom & Todd (2005) proposed, in which “System Quality”, “Information Quality”, “Service Quality” dimensions in Information System Success Model, and “Relatively Advantage” & “Compatibility” in Innovation Diffusion that Roger (1995) proposed constitute discussion dimension. For discussing factors that influence users to take part in cloud gaming platform, the empirical research targets at those users. From the research, we found “System Quality”, “Information Quality”, “Service Quality” and “IS Satisfaction” in Information System Success Model have positive correlation, and “Relatively Advantage” & “Compatibility” and “IS Satisfaction” present a positive correlation as well while “IS Satisfaction” in Information System Success Model and “Perceived Usefulness”, “Perceived Ease of Use” in Technology Acceptance Model are closely related; besides, this study discovered Innovation Diffusion dimension has effect on “Perceived Usefulness”, but doesn’t have significant effect on “Perceived Ease of Use” while “Perceived Usefulness”, “Perceived Ease of Use”, “Attitude” and “Intention to Use” in Technology Acceptance Model are related.