Very little empirical evidence exists linking the motivational traits portion of the motivational traits and skills framework to goal setting processes. The present study explored relationships between motivational traits, task-specific self-efficacy and self-set goal level during a computer-based task. Along with direct assessment of these relationships, we assessed whether task-specific self-efficacy mediates relationships between motivational traits and self-set goal level. In the current study, we also examined the ability of motivational traits to provide an increment in the prediction of motivational outcomes over currently accepted goal orientation constructs. Analyses suggest that the motivational traits personal mastery and motivation related to anxiety are consistent predictors of task-specific self-efficacy but inconsistent predictors of self-set goal level while competitive excellence entirely unrelated to motivational outcomes. Motivational traits failed to provide any significant increment in the prediction of task-specific self-efficacy over respective goal orientation constructs. Implications and future directions are discussed. / Master of Science

Guided by the research on cognitive performance tasks (e.g., Wood, Mento, & Locke, 1987), the potential moderating effects of skill and outcome difficulty upon the relationship between specific, difficult goals and physical task performance were examined from an attribute treatment approach. Overall, different measures of performance yielded several convergent findings. Using a sample of 184 laboratory participants, a test of the primary hypothesis failed to support the expected three-way interaction among skill, outcome difficulty and goal setting. Models containing skill and outcome difficulty were found to provide the most parsimonious explanation of variance in performance, regardless of whether assigned or personal goal were used as an index of motivation. After controlling for skill and outcome difficulty, goal commitment showed a weak positive relationship with task performance. Self-efficacy was not related to performance among participants pursuing specific, difficult goals. Potential reasons for the failure to obtain evidence of the predicted three-way interaction among skill, outcome difficulty, and goals are discussed in the context of limitations to the present study. Future research directions are suggested. / Master of Science

Cashiers' identification-checking behaviors were observed at two grocery stores with the aim to actively involve cashiers in decreasing credit-card fraud. After baseline observations, cashiers at one store received a participative goal-setting and feedback intervention, whereby they collaboratively set a store goal for checking customers' identification. Over 23 days, the cashiers received one-to-one verbal feedback on their store's identification-checking percentages. The percentage of identification-checked purchases at the intervention store increased from 0.2 percent at Baseline to 9.7 percent during the Intervention. Then, it declined to 2.3 percent during Withdrawal, showing functional control of the intervention over the cashiers' target behavior. The cashiers at the other store served as the control group, and their percentage of identification-checked purchases were 0.3 percent, 0.4 percent, and 0.7 percent respectively during each of the A-B-A phases at the intervention store. It was also found the intervention affected male cashiers more than female cashiers. The present study also assessed the social validity of the current intervention by surveying both customers and cashiers from the intervention store. The results showed that customers do not mind getting their ID checked, while cashiers consider it important to check a customer for identification during a credit purchase. / Master of Science

The present four field studies explored the effectiveness of multiple prevention techniques designed to increase the frequency of cashiers' identification (ID)-checking behaviors from a customer-focused and cashier-focused approach. Studies 1 and 2 examined customer-focused approaches, whereas Study 3 examined a cashier-focused approach. Study 4 examined a combination of the cashier-focused and customer-focused approaches. From a customer approach, Study 1 investigated the use of four prompts (a no-prompt control, an antecedent only, an antecedent with a positive consequence, and an antecedent with a negative consequence) at encouraging cashiers to ask customers for their ID during a credit purchase. Research assistants (RAs) visited various stores and made credit purchases, while displaying one of the four prompts covering their card's signature line to the cashier during check-out. The results showed RAs were checked for ID the most when using the prompts containing the antecedent and consequence, which was checked for ID significantly more than the no-prompt control. Study 2 (also a customer approach) attempted to replicate Study 1 in a non-college community. Using a similar methodology as Study 1, the results showed RAs were checked for ID the most when using the prompt with the antecedent and positive consequence, which was checked for ID significantly more than the no-prompt control. From a cashier approach, Study 3 investigated the use of a goal-setting and prompt intervention led by the restaurant manager to increase the frequency of cashiers' ID-checking behavior. Using an A-B-A (Baseline-Intervention-Withdrawal) reversal design at one of two restaurants, the results showed the intervention restaurant's percentage of ID-checked purchases increased from Baseline to the Intervention phase. But, it decreased slightly during the Withdrawal phase, showing functional control but also some maintenance over the target behavior. The percentage of ID-checked purchases at the control restaurant was almost nonexistent throughout the study. Study 4 investigated the impact of using two intervention approaches (i.e., the customer and cashier approach) as opposed to one (i.e., the customer approach) to increase the frequency of cashiers' ID-checking behavior. While the A-B-A phases were occurring in the restaurants used in Study 3, RAs entered the restaurants and displayed an antecedent and positive consequence prompt to the cashiers during a credit purchase. The results of Study 4 partially supported the hypothesis. The cashiers in the intervention restaurant significantly checked more RAs for ID when two intervention approaches were combined than when only one intervention approach was used during Baseline, but not during the Withdrawal phase. / Ph. D.

Despite widespread efforts to reduce inequities in the science, technology, engineering, and mathematics (STEM) job market, huge disparities remain for both African Americans and women in those sectors of employment. Extant literature affirms that Black women encounter various challenges when pursuing STEM careers. More specifically, the research on Black women in engineering focuses primarily on their experiences in academia and does not include their experiences as undergraduates transitioning into the industry workforce. To address these gaps in the literature, this study explored the career goal-setting (CGS) processes of Black woman engineering majors (BWEMs) through qualitative inquiry. Using a phenomenological approach, the researcher implemented a two-interview sequence with five Black/African American women enrolled in their final year of a baccalaureate engineering program at a predominantly White institution (PWI) in the southeast. Possible selves theory (Lee and Oyserman, 2009; Strauss, Griffin, and Parker, 2012) served as the framework for the guiding research questions and interview protocol, which were designed to capture the essence of the participants' experiences as they respectively engaged in setting career goals. The findings revealed that the participants' CGS processes encompassed a series of cognitive steps, which included their thoughts about goal-setting in general, exploring engineering careers, making adjustments academically, finding an area of career specialization, and dealing with anxiety related to the challenges they encountered as engineering majors. In addition, possible selves theory was used to explain how the participants' understanding of their experiences in current contexts influenced who they wanted to become in future work conditions. / Doctor of Philosophy / This qualitative study explored the career goal-setting (CGS) processes of Black woman engineering majors (BWEMs). The researcher used phenomenological methods to specifically describe the participants' experiences as they took part in CGS. Five participants were included in the study who all identified as Black/African American women enrolled in their final year of an undergraduate engineering program at a predominantly White institution (PWI) in the southeast. Possible selves theory (Markus and Nurius, 1986; Strauss, Griffin, and Parker, 2012) helped to guide the main research question and the research sub-questions, which were based on Lee and Oyserman's (2009) three individual and contextual factors of past experiences, developmental contexts, and social contexts. The researcher conducted two interviews with each of the five participants. The findings revealed that the participants' CGS processes consisted of several mental steps, which included their thoughts about goal-setting in general, exploring engineering careers, making adjustments academically, finding an area of career specialization, and dealing with anxiety related to the challenges they encountered as engineering majors. In addition, possible selves theory was used to explain how the participants' understanding of their experiences in current contexts influenced who they wanted to become in future work conditions.

Yes / Goal setting is a fundamental practice in the effective management of healthcare services worldwide. This study investigated the extent to which leprosy goal formulation in Nigeria is logical and SMART. Method: Document review of baseline problems, goal statements and goal attainments for 2016 in six leprosy projects using a customised logical framework matrix. Results: A total of 15 main problems, 6 aims, 19 objectives and 42 indicators were found. The goals were problem-based and logically linked, with a pattern of a single aim per project, multiple objectives per aim, and multiple indicators per objective. Goal statements specified only impact in 5/6 aims, and only outcome and terminal timeframe in 17/19 (89.5%) objectives. Only one objective stated all four SMART components of outcome, indicator, target and timeframe. While three (7.1%) indicators and two (10.5%) objectives were measurable, no target was attainable. Discussion: Goal-setting frameworks for leprosy projects should be problem based and logical according to best practice. That most leprosy objectives were not completely SMART is similar to the reported structure of objectives published by other health organisations globally.

No / Goal-setting is indispensable for effective healthcare management. Yet, literature evidence suggests many organisations worldwide do not know how to formulate ‘SMART’ goals. Evidence of how existing theories work in practice is scarce, and the practices in low-income countries are unknown. Therefore, this research explored how leprosy project goals were formulated to describe the theoretical practice framework of A leprosy-focused organisation in Nigeria. Using a case-study design, ten managers were interviewed individually concerning their goal-setting knowledge, experience and perspective; and documented goals of six projects were reviewed. A five-step constructionist thematic data analysis generated eleven theoretical frameworks from the concepts of the emergent core themes of ‘stakeholders’, ‘strategies’ and ‘statements.’ Further theorisation reduced them to one general framework. This revealed organisational goal-setting practice as a four-stage centre-led, top-down, beneficiary-focused and problem-based process. The stages were national preparation, baseline needs-survey, centralised goal formulation and nationalised planning. The outcome was the formulation of assigned, ‘non-SMART’ objective statements, which are then used for planning projects. Other theoretical models constructed included a Goal Effects Cycle, ‘SMARTA’ goal attributes and hierarchical criteria for differentiating goal-types. A theory developed from the goal-setting practice postulates that: ‘Assigned non-SMART goal formulation directly results from centralised goal-setting practice and is the predictor of unrealistic project planning.’ Therefore, I propose that goal statements will be ‘SMARTA’ and plans, more realistic and relevant if goal-setting is done collaboratively by all stakeholders at all stages of the process. Also, ‘Change-Beneficiary-Indicator-Target-Timeframe’ and ‘Change-Beneficiary-Location-Timeframe’ frameworks are recommended as templates for writing SMART objectives and aims respectively.

Förmågan att kunna kommunicera är av yttersta vikt för att en organisation ska vara fungerande. Det är också nödvändigt för en organisation att kunna förändra sig för att förbli effektiv. Motivation är det som sätter tankar i handling och därför bör det vara en viktig aspekt när det kommer till internkommunikation i stora organisationer som genomgår förändringar.      Uppsatsen baseras på en fallstudie av en organisationsförändring vid Karlstads universitet som genomfördes 1 januari 2013, där kvalitativa intervjuer använts som metod. Undersökningen gjordes under november och december 2012 då förändringsprocessen var i sitt slutskede. Intervjuer utfördes med både informanter och respondenter anställda vid Karlstads universitet.   Syftet med uppsatsen är att undersöka internkommunikationens betydelse för hur medarbetare motiveras till en organisationsförändring. Utifrån syftet har tre frågeställningar formulerats: (1) Hur önskar medarbetare vid Karlstads universitet att information kommuniceras internt vid en organisationsförändring? (2) Överensstämmer medarbetares och implementeringsgruppen vid Karlstads universitets uppfattningar om hur information om en organisationsförändring bör kommuniceras? (3) Hur anser medarbetare vid Karlstads universitet att motivation skapas inför en organisationsförändring genom internkommunikation?   Resultatet från de intervjuer som genomförts har analyserats utifrån teorier som till exempel transmissionsmodellen, goal setting teorin och McLuhans teori om kanalval.  Denna undersökning visar att den närmsta chefen ses som den viktigaste informationskanalen. Det kommer även fram att medarbetarna tycker det är viktigt att organisationen använder sig av många olika kanaler när de kommunicerar och att muntlig kommunikation ses som en nödvändighet. Resultatet visar även att intern- och externkommunikation bör ses som lika betydelsefulla för en organisation och därför borde lika mycket energi och resurser läggas på de två. Uppsatsen presenterar utifrån dessa resultat en tankemodell på hur organisationer kan se på kommunikationsprocessen kring en organisationsförändring. / The ability to communicate is of utmost importance for an organization to be functional. It is also important for an organization to be able to change in order to stay effective. Motivation is what puts thoughts in to actions and should therefore be an important part of the internal communication in large organizations going through changes.   This paper is based on a case study of an organizational change at Karlstad University that took place the 1st of January 2013. The method used in this case study was qualitative interviews. The study took place during November and December 2012 when the process of change was coming to an end. The interviews was conducted with both informants and respondents employed at Karlstad University.   The aim of this study is to examine internal communications importance in motivating employees during an organizational change. There is also three questions of issue that has been examined further: (1) How do employees at Karlstad University wish that information gets communicated internaly in the organization during an organizational change? (2) Do employees and managers at Karlstad University share ideas of how information about the change at hand should be communicated during an organizational change? (3) How do employees at Karlstad University consider that motivation gets created through internal communication facing an organizational change?   The result from the interviews was analyzed through theories such as the transmission model, McLuhan’s theory about mediums and the goal setting theory. This study shows that the immediate supervisor is the most important channel for communication. It also shows that employees considers it important that the organization communicates through a variety of channels and that oral communication is a necessity. The result also shows that internal and external communication should be seen as equally important for the organization. And equal amounts of energy and money should be spent on both internal and external communication. The paper presents a conceptual model of how organizations should look at the communication process surrounding an organizational change. The model is based on the results of the study.

Background & problem: Modern day companies face increasingly harsh economic conditions,which in turn increases the pressure to meet markets requirements. When more stringentdemands are made on corporate finances, it is necessary to have sufficient knowledge aboutthe management of limited resources. Companies justify their existence by striving to achievetheir goals, financial as well as non-financial. Therefore, it is important to be aware that thereare a number of different goals at different levels of a company. One way of influencing theemployee’s personal goals and to create performance that is in favor of the organization’soverall goals is by using reward systems. The balance between rewarding employees to achievethe goals of an organization whilst consuming a limited amount of resources available for thispurpose is a challenge for all managers.Purpose: The purpose of this thesis is to describe and analyse how a reward system is designedin accordance with company goals.Method: The thesis is based on a case study with a qualitative research strategy. The study isbased on previous research on reward systems and goal congruence. The conducted surveyconsisted of interviews with people who have a good understanding of reward systems.Result and conclusions: For the sales force, it is common to base the financial part of a rewardsystem on commission, a performance-based system. The results strongly suggest that financialrewards should be combined with non-financial rewards to increase the total benefit of theoverall reward system. Among these, personal responsibility, free working hours and praise, orpositive feedback should be emphasized. The conclusions of the study show that through theuse of a well-designed reward system, companies can create goal congruence despite a lack ofclear goals and in some cases even when these goals have not reached the employees. / Bakgrund & problemdiskussion: Dagens företag möter allt hårdare ekonomiska villkor som isin tur leder till att det ställs högre krav för att överleva. När det ställs högre krav på företagensekonomi krävs det en god lära om hushållning med begränsade resurser. Företag skapar sittexistensberättigande genom att sträva efter att uppnå sina mål, finansiella som icke-finansiella.Därför är det viktigt att vara medveten om att det finns en rad olika målbilder inom olika nivåeri ett företag. Ett sätt att påverka de anställdas personliga målbilder och få dem att prestera ilinje med organisationens övergripande mål är att nyttja belöningssystem som styrmedel.Balansgången mellan att genom belöning styra sina anställda mot att uppnå organisationensmål och samtidigt förbruka en begränsad mängd resurser, som är tillgängliga för detta ändamål,är en utmaning för alla företagsledare.Syfte: Syftet med denna studie är att beskriva och analysera hur ett belöningssystem designas iriktning med företags mål.Metod: Uppsatsen bygger på en fallstudie med kvalitativ forskningsstrategi. Studien bygger påtidigare forskning om belöningssystem och målkongruens. Undersökningen utgjordes avintervjuer med personer som har god kännedom om belöningssystem.Resultat och slutsatser: För säljkåren är det vanligt förekommande att basera den finansielladelen av ett belöningssystem kring provision, ett prestationsbaserat system. Resultaten talarstarkt för att finansiella belöningar bör kombineras med icke-finansiella belöningar för att ökaden totala nyttan av det sammantagna belöningssystemet. Bland dessa läggs störst vikt främstvid eget ansvar, fria arbetstider och beröm, eller positiv feedback. Slutsatsen visar att företaggenom nyttjandet av ett väl designat belöningssystem kan skapa målkongruens trots enavsaknad av tydliga mål och i vissa fall även då dessa mål inte nått ut till de anställda.

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