For all business process reengineering (BPR) projects, the failure rate is up to 70%. Checking over the reasons that cause the projects to fail, the major unsuccessful factor of BPR resulting from that process-oriented aspect is concerning too much about efficiency and technology, ignoring the related subjects of organizational structures and agents. Most of all, it lacks an integrated solution for both structures and behaviors in an organization. That is, so far there is no research to study the coherent affection caused by business reengineering for both organizational structures and organizational behaviors. This thesis aims to develop an Architecture-Oriented model for the court affairs management. In this model, structure elements, services, and interaction flow for court affairs management are well defined. Adopting this model, officers can understand the entire picture of the court more easily and collect the essential information for organizational structures and organizational behaviors more effortlessly. Architecture-Oriented Court Affairs Management Model, abbreviated as AOCAMM, extremely depends on the theory and method of enterprise architecture. Using the structure behavior coalescence approach embedded in AOCAMM, we are able to describe working situations of organization, business processes, and information systems clearly enough to reduce business reengineering risks. The major achievement of this research is to advise a contemporary methodology for better planning and managing government reengineering projects.

Abstract The conception of government programs to be transferred in public services is the common key processes among the hierarchal government of Taiwan. This research chooses Kaohsiung City Government as the case study. By using the method of processes modeling IDEF0 (Function Modeling) of IDEF Integrated Definition for Function Modeling of manufacturing industry, the paper analyses the hierarchal structure of the case. By adopting the concept of functional process of IDEF3 (Process Description Capture), it describes the structures of various hierarchies and processes.By using business process concepts of organization view, function view and control view of ARIS (Architecture of Integrated Information System) ¡Athe paper describes the process components. The research¡¦s structured concept by method of processes modeling IDEF and ARIS, as well as the expression in chart and diagram language to reveal the difficult points of problems, integrate every communication views of cross professionals. Having made deep interviews with the critical persons of every case processes, the paper come to understand the problems while practicing the integrated processes of ¡§medium and long-term programs¡¨ , ¡§annual preliminary programs ¡¨ ,¡§annual administrative outlines and programs¡¨ , ¡§annual budget¡¨ , ¡§annual implement and evaluation of programs¡¨ , ¡§performance assessment,¡¨ etc. Referring to the e-government and network government of United States and Singapore, adopting their actions and strategic concepts, meeting the environmental context and the new competition standards --- ¡§time¡¨ and ¡§knowledge¡¨, the case of Kaohsiung City Government can be transferred its weaked structure to competitive superiorities. This research investigates the space and direction for local governments of key process reengineering ,and be transferred in related factors and structural functions of process reengineering. This is a basic research for local governments reengineering of Taiwan.

隨著環境的快速變革以及資訊科技的突飛猛進，一般民眾對政府單位服務水準的要求日趨嚴苛，傳統的作業流程在作業品質以及反應時間上似乎漸漸無法滿足於民眾，是故流程再造的風潮日益蔓延於政府單位當中。而在資訊科技(以下簡稱IT)被日益重視的當今，在流程再造裡亦扮演越來越重要的角色，IT從之前支援性角色，乃至今日已漸漸成為主導推動再造之關鍵因素。透過探究IT的應用性，可以達成大刀闊斧功效的全面性變革，而IT可如何、於何發揮再造效益，則可透過流程模型清楚地描繪出。 因此，本研究提出一以流程模型與IT為主軸之流程再造方法，並舉一政府事業單位之個案為例，透過IDEF0、IDEF3等流程模型勾勒現有模型，再透過深入探討現有流程之斷層與缺口，進而思索IT可發揮之處，從而進行全面而又具流程合理性之流程調整。此外，並透過流程圖學之基礎，來推論BPR前後之相對效益，以做為落實推動流程再造時之量化效益參考。最後，期此方法能讓欲進行流程再造者有參考依循之對象，以解決許多人在茫茫再造學說之中而不知如何進行之窘境。