The purpose of this study is to investigate the work situation of housing supporters after exposure to threats and violence in the workplace. The study has a qualitative research approach and an abductive approach. Five housing supporters and a former housing supporter, now in a leading position, were interviewed with the help of semi-structured interviews. The participants lived in two municipalities in Central Sweden and were selected through a goal-directed selection and a snowball selection. The result is explained with the help of Demand- Control- and Support-model as well as the Lifeworld Theory. The empirical study is based on the answers from the interviews, the empirical data has been processed and analyzed and then presented in three main categories. The results show that several housing supporters feel that their mental state is negatively affected by threats and violence in the workplace. The results also show that social support is of great importance for reducing the negative stress and alleviating the negative consequences of threats and violence, and that education is important for housing supporters' ability to prevent and manage threats and violence in the workplace. It emerged that there was a need for more training, as it was considered a key factor in securing the necessary tools needed to be able to perform a good job.

Denna studie syftar till att öka förståelsen för hur boendestödjarna beskriver sitt vardagsarbete med brukarnas återhämtning på två boenden med särskild service inom Socialpsykiatriska utförarenheten i Skärholmens Stadsdelsförvaltning. Vi har intervjuat åtta boendestödjare. Valet av respondenter har gjorts utifrån ett kvoturval, fyra boendestödjare från Frösätra samt fyra från Solholmen. Vi har gjort semi-strukturerade intervjuer med samtliga boendestödjarna och utformat en intervjuguide. Intervjuguiden berör fenomen hur personalen på boendena beskriver begreppet återhämtning, hur de arbetar med återhämtning, hur återhämtning nås samt hur personal beskriver sin roll. Resultatet av studien påvisar att återhämtning innebär att den enskilde har möjligheten att återhämta sig från det kaotiska tillståndet samt att den enskilde tar makten över sitt liv. Återhämtning innebär utveckling och att den enskilde är självständig trots att en del av symptomen är varaktiga. Arbetet med återhämtning handlar om att lita på den enskildes förmåga och inte ge upp hoppet. Att se människan bakom symtomen och sjukdomen och därefter lyfta fram det friska. Återhämtning nås genom att den enskilde själv medverkar i sin egen återhämtning, är aktiv och villig att åstadkomma en förändring. / This study aims to increase understanding of how housing supporters describe their everyday work with the users' recovery at two sheltered housing, in Social Psychiatry perform purity of Skärholmens District Administration. We interviewed eight housing supporters. The selection of respondents was made based on a quota sample, four housing supporters from Frösätra and four from Solholmen. We did semi-structured interviews with all housing supporters and designed an interview guide. The interview guide affects phenomena such as how staff describes the concept of recovery and work on recovery. How the recovery is accessed and how staff describes their role. The results of this study demonstrated that recovery means that the individual has the ability to recover from the chaotic state, and that the individual will take charge of their lives. Recovery involves the development that the individual is autonomous although some symptoms are lasting. The work of recovery is about trusting the individual capacity and to not give up hope, to see the person behind the symptoms and the disease and highlight the healthy. Recovery achieved by the individual themselves take part in their own recovery, are active and want to make a change.