The research reported here evolved from the researcher’s ethnographic immersion in an ICT for Development (ICT4D) project in a deep rural part of South Africa. During ethnographic immersion, three key issues emerged from fieldwork. Firstly, the researcher realised his limited understanding of the worldview of research participants. Secondly, he realised his inability to appropriately and ethically do community entry and implement the ICT4D artefact (e.g. ICT4D training and policy), especially because of his limited understanding of the cultural context, underlying values, emancipatory concepts and interests, as well as incomplete insight into the oppressive circumstances that the people in the research setting find themselves in. The third issue relates to an inability to interpret and explain the collisions and conflicts that emerged from introducing, aligning, and implementing the ICT4D artefact. Through critical ethnographic methods and a critical orientation to knowledge, the researcher shows how these inabilities, collisions, and false consciousnesses emerged to be the result of cultural entrapment and ethnocentricity that he and the research participants suffered from. A key argument throughout this thesis is that the emancipation of the researcher is a precursor for the emancipation of the researched. The researcher thus asks: In what ways should ICT4D researchers and practitioners achieve self-emancipation, in order to ensure the ongoing emancipation and empowerment of the deep rural developing community in South Africa? The study subsequently argues the link between the topic of this thesis, namely the issue of ethical research practice, and the primary research question. A unique perspective on these problems is presented as the study looks at emancipatory ICT4D research and practice in context of a deep rural Zulu community in South Africa, and specifically the journey of social transformation that the researcher himself embarked on. The study retrospectively applies Bourdieu’s critical lineage to reflect on the research contribution and how the researcher was eventually able to construct adequate knowledge of the ICT4D social situation. Building onto the idea of critical reflexivity, the researcher argues that critical introspection should also be part of critical ICT4D research in South African contexts. Through confessional writing, the researcher describes experiential knowledge of the worldview collisions that emerged from ICT4D research and practice. In particular, manifestations of the collisions between the typical task-orientated or performance-orientated value system of Western-minded societies and the traditional loyalty-based value system or people-orientated culture of the Zulu people are described. The research contributes by challenging dominant ICT4D discourses and by arguing for an end to a line of ICT4D research and practice where outsiders with a Western task-orientated worldview, like the researcher himself, make unqualified and inadequate assumptions about their own position in ICT4D practice, and about their own understanding of how to “develop” traditional communities in South Africa through ICTs. Following Bourdieu, the researcher argues that one can only build an adequate understanding of the social situation through critical reflexivity, by making the necessary knowledge breaks, and by allowing oneself to be carried away by the game of ICT4D practice. / Thesis (PhD)--University of Pretoria, 2013. / gm2014 / Informatics / Unrestricted

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This exploratory and interpretive research analytically examines perceived influence of the Water Supply Database (WSDB) initiative on Uganda's water sector development, particularly the rural sector. The WSDB was deployed by the Ministry of Water and Environment (MWE) to manage country wide water source information submitted by District Water Officers (DWO) and regional Technical Support Units (TCUs). The MWE has integrated the WSDB to support sector governance, planning, budgeting, information sharing, setting measures for performance indicators and data based decision making processes for developing new water supply projects. This research is the first in-depth study exploring the WSDB; hence justifying relevance and my enthusiasm. Instead of focusing on numerical concepts, this research qualitatively investigates and theorises from participant perceptions about the WSDB benefits and positioning as the MWE's primary information and communication technology (ICT) initiative. The perceptions are categorised from WSDB design, implementation, benefits and implicit contribution to recognise development influence. Grounded Theory (GT), specifically Glaserian Classic Grounded Theory (CGT) approach was adopted to inform methodology choice, data collection, data analysis and theory development. Data was collected across two field studies from multiple stakeholder participants working in Uganda's water sector over a total period of six months. Participant perceptions expound the developmental significance of WSDB using benefits, optimism and subtle discontents. As a result of CGT methodology, inductive thinking and interpretive philosophical assumption; I discerned that the main participant perspectives entailed MWE effectively leveraging the WSDB to increase citizen's access to water by managing functionality of water sources, tracking sector performance, governance and data based decisions to develop new water sources. This concept emerged from data analysis, coding and categorization processes which cultivated the conceptual core category Optimizing Perspectives from codes, primary sub-core categories and secondary sub-core categories. Four primary sub-core categories and thirteen secondary sub-core categories cultivated discovery of Optimizing Perspectives. Optimizing Perspectives emerged as a substantive theory whose constructs, processes and categories summarily infer that the MWE is continually engaged in optimisation of WSDB to develop the water sector. Other than the theory contribution, two main implications of adopting CGT methodology emerged from this research. First, findings are useful for understanding consequences of adopting CGT for artefact theorisation studies in Sub-Saharan Africa (SSA) for which the WSDB is an exemplar. Secondly, findings contribute to IS research which advance using CGT to theorise about the contemporary notion of ICT for Development (ICT4D) or Information Systems in Developing Countries (ISDC) studies that examine developmental significance of ICTs such as e-government systems in SSA. A comparative analysis of Optimizing Perspectives with related theories was undertaken to bring new conceptual meaning, understanding and potential theory generalisation. Optimizing Perspectives makes a case for the construction of guidelines to inform social-technical analysis of development oriented ICT artefacts. Finally, possibilities exist for CGT researchers to enhance studies about ICT artefacts and ICT4D or ISDC by adapting the theory Optimizing Perspectives.

In the wake of the Haiti earthquake response in 2010, crowdsourced humanitarian mapping has taken off, and today is considered an essential tool by many humanitarian agencies providing assistance in disaster-affected and under-resourced countries and contexts. But what happens when there is no information on a map to help agencies decide how to respond? If they cannot find roads to take to get there? If they do not know how many houses are in a village? What if the map is – missing?In response to this all-too-common problem, Médecins Sans Frontières (MSF), American Red Cross, British Red Cross and the Humanitarian OpenStreetMap Team (HOT) created and launched Missing Maps in 2014. A crowdsourced ICT4D tool designed to create accurate maps using satellite images, the initiative relies on volunteers – ‘digital humanitarians’ – to participate.So why participate? Previous research has looked at motivations for participation in open street mapping and other voluntary contribution-based tools, such as Wikipedia. Other research has described how to attract people to Missing Maps – and retain them. But until now, there has been no research exploring why people are motivated to volunteer for humanitarian ICT4D initiatives, and no researcher has tackled this subject from a cross-cultural perspective. Here I attempt to answer the question: what are the motivations for people to map? And more specifically, are the motivations of someone in the Global North to voluntarily map different from the motivations of someone in the Global South? In this paper, I outline the results of empirical research in the form of one-on-one interviews conducted across four cities I travelled to: London and Prague, to represent the Global North, and Beirut and Kampala, representing the Global South. In interviews in which a total of 21 participants were asked six standard questions about their interests, likes, motivations and challenges in mapping, I uncover clear differences between the motivations of not only people in the north versus south, but also amongst the young, and even between men and women. The results show that, while people from all walks of life and socio-economic backgrounds are motivated by a multitude of reasons, young people, especially in the Global North, are more likely to map from slacktivism tendencies given their perceptions of the mapping software’s ease of use. People from the Global North – particularly young women – were also more likely to engage out of interest in humanitarian issues or organisations like MSF. Played right, organisers could groom these young people into the humanitarians of the future. Meanwhile, people in the Global South were more likely to participate for both community and personal – such as career and life – benefits. This partly reflects previous research that has shown local bias to be a strong motivating factor for participation across other platforms. Although people across all four cities expressed some of their motivations to be altruistic ones, those in the Global South were more likely to express this response. Taking these results, I explore themes of how an ICT4D tool like Missing Maps will not change the status quo of inequality in the world, while questioning whether that is important enough to undermine the initiative. I also investigate the likelihood of being able to turn today’s young digital humanitarians into the humanitarian leaders of tomorrow. I also explore the impact of mapping in the Global South, both for those doing the mapping and those being mapped. Finally, I look at what initiatives like Missing Maps mean in the world of communications for development.

Indonesia is home to some of the world’s most productive fisheries, with Indonesia’s small-scale fishermen responsible for the majority of production. Despite their contributions to global and national food stocks they remain amongst the poorest segments of the population and are most impacted by the sector’s various economic, environmental and political challenges. International aid agencies and non-governmental organizations have sought to address these challenges through a number of development cooperation solutions over recent decades. Over this period, changing development paradigms have shaped donor’s definitions of development, their objectives and the approaches taken—including increasing use of information and communications technologies (ICTs) in program designs. Now, more than four decades after ICTs’ first applications in development, this paper seeks to examine how ICTs have been used to further Indonesian small-scale fishery development, how these approaches have been shaped by development objectives and beliefs set forth by prominent paradigms, and the common challenges that have resulted. To conduct this research, extensive desk-based research was first conducted to understand the priority fisheries challenges that initiatives have sought to address, followed by research on developmental paradigms and ICTs roles within. Empirical research was conducted to develop a case study on mFish, a development program which serves as the basis for analysis of trends in development implementation. Additional interviews, surveys, and in-field observations were also conducted to contextualize the case study within the experiences of other development cooperation solutions. Findings revealed a common set of challenges encountered during ICT implementation that are can be linked to previous development paradigms and their academic criticisms. These included insufficient engagement of end-users and a lack of understanding of truly participatory design, disconnects between design and on-the-ground realities, and a lack of emphasis on technology sustainability and donor integration. As a result of understanding these challenges and the beliefs that have perpetuated them, recommendations have been developed for more user-centered development approaches that acknowledge and move beyond part limitations.

South Africa as a country faces stark socio-economic development challenges, such as extreme levels of inequality and unemployment, and specifically youth unemployment. To assist with addressing some of these challenges associated with the history of apartheid, the South African government instituted Broad-Based Black Economic Empowerment (B-BBEE). One of the instruments to implement B-BBEE is Corporate Social Investment (CSI). CSI refers to projects that companies undertake that goes beyond their primary profit motive, to assist and empower disadvantaged individuals and communities. A number of CSI projects in South Africa has an Information and Communications Technology (ICT) focus, where companies spend their CSI budget to contribute to, among other things, ICT skills development. Research has revealed that these types of projects are often short-lived, and at times unsustainable. As a result, communities are not necessarily benefiting from such projects. The objective of this research is to analyse the impact of South African CSI projects with an ICT focus on poor urban communities. The study is further limited in scope to CSI ICT initiatives aimed at supporting disadvantaged youth. The study followed a qualitative research approach. Four case studies were performed in poor urban communities in Soweto, all four of them CSI initiatives that were aimed at providing ICT support to disadvantaged youth. A systems framework was developed using literature as a foundation from which to analyse the cases. The systems framework is primarily based on Checkland’s soft systems methodology, which facilitates an inquiry into the problem situation and context. The Ubuntu philosophy, which emphasises the belief systems in which people and communities reflect their experiences in a day-to-day life, further supports the framework. Lastly, autopoiesis was employed as part of the framework, as it describes the self-production and sustainability of the system of interest. The study sought to gather qualitative data to understand the problem situation and use as a basis for analysis. Through an iterative process, data was collected from interviews, focus groups, documentation, and observations at four learning centres in Soweto. The collected data pertained to the implementation of CSI ICT projects by learning centres between 2002 – 2016. The case studies were analysed by applying the social systems framework, which was based on SSM, Ubuntu philosophy, and autopoiesis concepts. The findings of the study indicate that companies derived some form of benefit for contributing to CSI in poor communities. These benefits included having a local presence, achieving a better B-BBEE rating that enables them to do business with the government, and to retain or attract new business. In addition, the communities and their members benefited from the CSI ICT projects; this demonstrated an essential element of Ubuntu, namely, that collectively everyone could benefit. The CSI ICT projects had a positive impact on the socio-economic situation of the communities. It contributed to the employability of the unemployed youth, as they were trained in ICT skills. The school children used ICT to do their schoolwork and for ICT training. In addition, the learning centres proved to be self-reproducing and selfmaintaining, and therefore sustainable. The contributions of the study include a systems framework and guiding principles that companies, systems thinkers, and ICT4D practitioners could use to assess the sustainability and the impact of similar projects that are geared towards achieving socio-economic development in poor urban communities. Further, the research findings were used to refine the theoretical framework to analyse the impact of CSI ICT projects in poor urban communities in South Africa. / Thesis (PhD (Information Technology))--University of Pretoria, 2021. / Informatics / PhD (Information Technology) / Unrestricted

The essay investigates how the e-reader changes the conditions for teaching in a developmentsetting. By applying the theory designs for learning different aspects of the teaching practiceare analyzed. Suzy Peacock Memorial Secondary School in Eldoret, Kenya was used for thecollection of data. The results and the discussion show that while the teachers benefitted to agreat extent from the e-readers while planning their work they did not use them to a greatextent together with their students. Neither did the e-readers change how the teacherscommunicated knowledge nor their idea of what they wanted students to learn. In order forthe e-readers to be implemented in the teaching and for the teachers to use the e-readerstogether with their students more, it is argued that teachers would benefit to a great extentfrom teacher training.

There are areas in Oaxaca, Mexico, where larger telephone operators have refused to install a cellular network, leaving mainly indigenous communities without connectivity. A minor field study was carried out in the affected areas with the aim to build an application tackling some of the existing connectivity problems.I present an application enabling low-cost phone calls through open source mobile networks. The app contains calling and messaging features compatible with residents mobile devices. Dialogues with the users were completed to understand their priorities and practices. A participatory design approach was used throughout the design process to encourage user appropriation. Ideas suggested by the end- users included using symbols for users who could not read and copying features from Mexico’s most popular communication app, WhatsApp. Usability testing showed that the design was usable and additionally allowed for natural dialogue and user appropriation. Furthermore, I discuss opportunities and limitations with the application.. / I Oaxaca, Mexiko, finns det områden där telefonoperatörer vägrat installera mobilnät vilket resulterat i att samhällen, framförallt ursprungsbefolkade, lever utan mobiltelefoni. En studie utfördes i de drabbade områdena för att utveckla en applikation som angriper några av de existerande anslutningsproblemen. Jag presenterar en app som möjliggör billiga telefonsamtal via öppna mobilnät. Appen innehåller samtal- och meddelandefunktioner som är förenliga med lokala telefonmodeller. Dialoger med användarna genomfördes för att förstå deras prioriteringar och vanor. En Participatory Design metod användes för att främja användarnas känsla av delaktighet och ägandeskap av appen. Användarna föreslog idéer som att inkludera symboler för användare som inte kan läsa och kopiera familjära element från Mexiko mest använda kommunikationsapp, WhatsApp. Användarvänlighetstesten visade att designen var användbar. Testen gav även rum för en naturlig dialog och appropriering av appen. Vidare, diskuterar jag möjligheter samt begränsningar med applikationen.

This study focuses on female students’ access and participation in education in Nepal, especially through Information and Communication Technologies (ICTs). Despite many efforts to improve equity in access to education in Nepal, equal opportunities to learn is still a challenge in the country, particularly concerning females and individuals from marginalized communities. Online and distance learning has become more common in Nepal. This study explores educational access and participation in learning, especially through ICTs. In addition, this study aims to find out how female students in Nepal participate in their learning through ICTs and what issues can impact their access and participation in learning. The study used a qualitative approach. The data was collected through six semi-structured individual interviews of representatives from Nepalese universities. In addition, one focus group interview of female students in higher education was conducted. The results of the study show that the digital divide is still evident in education in Nepal. ICTs are used more in private schools, whereas public schools are still behind in using ICTs for learning. Several geographic, economic, and socio-cultural factors impact access and participation in learning. Socio-cultural factors are one of the most significant issues that affect females’ educational access and participation. Nepal has a cultural practice of son preference and that reflects on daughters’ opportunities to learn and get a higher education. Another factor impacting female students’ studies in higher education is marriage: household responsibilities can hinder opportunities to access and participate in learning. In addition, the data illustrates an evident gap between the urban and rural areas of Nepal. Challenges in rural areas, such as poverty and the lack of infrastructure, generally have an impact on educational access and participation. The study suggests that raising awareness of the importance of equal rights to education is needed as well as educating females and their families about new possibilities for learning through ICTs. Furthermore, this study also calls for further studies focusing on rural areas.

There is a growing recognition that community-based organizations (CBOs) show greater success than other development organizations in promoting empowerment. It has also been acknowledged that information and communication technology (ICT) can be a powerful tool for development. In pursuit of empowerment of women, there is an interest to further study CBOs and ICT, and how they can be combined to take further steps forward. The purpose of this thesis is to investigate how mobile phones can be utilized in women's community-based organizations to promote empowerment, conducted as a case study on a women's CBO in Bangalore, India. The study shows that the main organizational characteristics that promote empowerment in CBOs are the participatory approach and the fostering of sense of community. Mobile phones constitute a valuable tool for enhancing these characteristics. However, the study also shows that the digital gender divide and ICT related risks that women face also have organizational implications that have to be considered by CBOs when utilizing ICT.