Den här studien syftar till att bidra med ökad kunskap om arbetsmotivation kopplat till utvärdering i form av medarbetarsamtal. Branschen som valts är konsultbolag inom IT, och detta för att bidra med kunskap inom ett område som är högaktuellt i dagens samhälle men där det också saknas forskning. Inom tidigare forskning på det bredare området utvärdering- prestation kan urskiljas två läger – vissa forskare hävdar att utvärdering påverkar arbetsmotivationen positivt och andra forskare har hävdat motsatsen. Vi ämnade därmed bidra med mer kunskap till denna diskussion. Studiens huvudfråga, “Vilka faktorer i utvärderingsinstrumentet medarbetarsamtal påverkar enligt medarbetarna arbetsmotivationen”? besvarades genom följande underfrågor “Vilka samtalsämnen och faktorer i medarbetarsamtalet upplever konsulterna höjer motivationen för arbetsprestation?” samt “Vilka samtalsämnen och faktorer i medarbetarsamtalet upplever konsulterna inte är motiverande?” Studien var baserad på en kvalitativ metod. Åtta semistrukturerade intervjuer låg till grund för studiens analys, och materialet analyserades utifrån Herzbergs motivations- och hygienfaktorteori. Resultatet visade att utvärdering i form av medarbetarsamtal är motiverande beroende på vilka samtalsämnen och faktorer som diskuteras, samt att vad som påverkar arbetsmotivationen skiljer sig mellan individer. Det största resultatet av studien visade att personliga och karriärmässiga utvecklingsmöjligheter i stor utsträckning upplevs som en väldigt motiverande aspekt av medarbetarsamtalet. Därför har en teoriutveckling gjorts där författarna benämner utvecklingsmöjligheter som en motivationsfaktor inom ramen för utvärdering. / This study aims to contribute and increase knowledge about performance appraisal and its effect on work motivation. The industry chosen is consultant companies within IT, to contribute with knowledge within a current area of todays’ society, but also to the lack of research. The previous research of evaluation and performance in general is divided into to separate sides. Some researchers claim that evaluation affects work motivation in a positive way, and some researchers claim the opposite. Therefore, we wanted to add a contribution with knowledge to this discussion. The key question of this study, ”What factors in the evaluation instrument performance appraisal effects, according to the employees, their work motivation?” was answered by the following sub questions; ”What conversation subjects and factors in the performance appraisal are experienced as motivating for the consultants work motivation?” and ”What conversation subjects and factors in the performance appraisal are experienced as not motivating for the consultants work motivation?” The study was based on a qualitative research method. Eight semi structured interviews were conducted and used for the analysis of the study, and the material was analyzed in the perspective of Herzbergs motivation and hygiene theory. The result showed that evaluation in the shape of performance appraisal is motivating depending on what conversation subjects and factors discussed, and that what effects the work motivation differs between individuals. The major result of the study indicated that personal and career possibilities were experienced as very motivating parts of the performance appraisal. Therefore, the theory has been developed by the writers of this study, by claiming development possibilities as a motivation factor within the area of evaluation.

Bemanningsanställningar blir allt vanligare inom den svenska arbetsmarknaden, inte minst inom IT-branschen. Samtidigt som bemanningsanställningar inom IT ökar, så ökar parallellt även efterfrågan på högutbildad IT-kompetens. Därför ansåg vi det intressant att undersöka hur denna yrkesgrupp, som har en stark ställning på den svenska arbetsmarknaden, motiverar att de befinner sig i bemanningsanställningar. För att fördjupa förståelsen ytterligare tog vi fasta på deras upplevelser gällande arbetsförhållanden och flexibilitetsstrategier. För att samla in empiri från våra respondenter utfördes semistrukturerade intervjuer. I vår analys använde vi oss av Atkinsons ”The flexible firm”-modell. För att utöka vårt analysverktyg har vi även använt oss av forskning som fastställt tre nya förhållanden av arbetskraftssegmentering. Vårt resultat tyder på en motsägelse i respondenternas motiv, då de uttryckte att anställningsform inte spelar någon roll samtidigt som de uttryckte ambitionen att överrekryteras till kundföretaget. Resultatet tyder även på att respondenternas motiv har påverkats av kundföretagens flexibilitetsstrategier. Respondenternas upplevelser av arbetsförhållanden har tolkats gå i linje med ett förhållande av arbetskraftssegmentering där hela arbetskraften anses som en kärngrupp, oavsett anställningsform. Vidare är resultatet dock svårt att förstå fullt ut i förhållande till numerär- och funktionsflexibilitet. Kundföretagen har en långsiktig avsikt med bemanningsuppdragen, samtidigt som de ger respondenterna möjlighet till ansvar, att påverka arbetsinnehåll och arbetssätt. Respondenternas upplevelser av deras bemanningsanställningar påverkas även av deras upplevda starka ställning och höga anställningsbarhet på arbetsmarknaden. Konsekvenserna av denna inställning kan möjligtvis innebära ett mer jämbördigt förhållande mellan respondenterna och kundföretaget, vad gäller flexibilitet på arbetsmarknaden.

Für die Entwicklung komplexer Produkte werden eine Vielzahl unterschiedlicher IT-Systeme eingesetzt. Die softwaretechnische Verknüpfung dieser Systeme ermöglicht den automatisierten Datenaustausch und damit einen schnellen und reibungslosen Ablauf der Produktentwicklung. In dieser Arbeit wird eine komponentenbasierte und generische Verknüpfung von IT-Systemen auf Basis von Webservices und eines Enterprise Service Bus vorgestellt. Die Verknüpfung ist durch die Nutzung standardisierter Schnittstellen plattformunabhängig und erweiterbar. Zudem ermöglicht sie eine lose Kopplung der beteiligten IT-Systeme, wodurch ein Austausch bzw. eine Änderung der IT-Systeme vereinfacht wird. Als Referenzrealisierung wird die Verknüpfung der IT-Systeme Energy Navigator und Virtual Reality Control Platform vorgestellt, die im Rahmen des Projekts eniPROD (Energieeffiziente Produkt- und Prozessinnovationen in der Produktionstechnik, http://www.eniprod.de) insbesondere für die Entwicklung energieeffizienter Werkzeugmaschinen entwickelt wurden.

The aim of this diploma thesis is to present the methodology that is used, to test the design and implementation of internal application controls in environment of large companies using ERP systems, especially in the environment of companies using SAP ECC. This methodology is described in the thesis. Practical task which is aimed at verifying the security level of SAP ECC in real business environment is also part of the thesis. The practical part is composed of a detailed description of IT auditors individual steps of the testing procedure, a list of security elements, which are subject to an audit procedures and documents required for verification of the control effectiveness implemented in clients environment. Furthermore, there is a summary and evaluation of the risk level associated with identified deficiencies. Part of the evaluation is a list of recommendations, which the company should apply to increase the efficiency of internal controls and thus achieve the optimal security level of SAP ECC. In the final section of the diploma thesis there is an analysis of the deficiencies elaborated. These deficiencies have been identified during the audit season in 2016 in environment of 20 large companies using this ERP system. Identified findings are classified according to the risk level. Another part of analysis are comprehensive recommendations that IT auditors provide to their clients in order to increase the security level of IT environment, especially in connection with the management and other activities related to financial data.

This study focuses on measuring the corporate reputation of an organisation within the information technology (IT) industry in South Africa. An empirical investigation was conducted to identify the elements that influence corporate reputation. The research design selected was a case study. For purposes of confidentiality, the organisation used in this dissertation will be referred to as The Group. There were three specific objectives to this study; firstly to identify the channels of communication between the organisation’s stakeholders; secondly to identify the specific elements that influence corporate reputation for each stakeholder group, and finally to provide The Group with recommendations to develop an investor-orientated image and reputation within the South African business environment. This research study consisted of four phases: initial qualitative exploratory research, problem finalisation and re-conceptualisation, quantitative data collection and finally analysis reporting. Stakeholders included in this study were The Group’s employees, The Group’s executive board, clients, non-clients, financial analysts, trade and business media, partners and suppliers, public relations houses and the general public. The main conclusions drawn from the study are that the channels of communication internally and externally to the organisation influence corporate reputation. The most important disseminators of information regarding The Group are its employees. Corporate communications, clients and the media also play a vital role in influencing corporate reputation. These stakeholders should be targeted to receive the bulk of the reputation improvement activities so that a change in their perceptions can be filtered through to the stakeholders. Four specific business processes have been identified that have an impact on corporate reputation, namely general business management, financial management, corporate marketing and corporate communications. Recommendations emanating from this study to improve corporate reputation within the IT industry suggest that The Group create a stronger public awareness. Communication initiatives need to assure stakeholders that The Group is performing well although the share price is low. An extensive black economic empowerment (BEE) programme will enhance the corporate reputation. Finally, The Group needs to agree on a set of actionable initiatives across corporate functions, marketplaces and service lines to enhance the corporate reputation. / Dissertation (MCom)--University of Pretoria, 2005. / Communication Management / MCom / Unrestricted

Tato diplomová práce má za úkol poskytnout čtenáři ucelený přehled o Facility Managementu, jeho historii, současném stavu v České Republice a IT/ICT nástrojích jež se pro podporu Facility Managementu užívají. Trh Facility Managementu v České republice je analyzován ze tří úhlů pohledu. První částí je odhad regionálního objemu služeb Facility Managementu za pomocí vícekriteriálního hodnocení regionů dle makroekonomických a konkurenčních údajů získaných vesměs z Českého statistického úřadu. Metodika druhé části, jež se zabývá objemem služeb dle odvětvové struktury trhu, je obdobná. Třetí částí je analýza a definice služeb Facility Managementu a jejich přiřazení k jednotlivým poskytovatelům v České republice. Poslední částí této práce je přehled nástrojů IT/ICT podpory pokrývající Facility Management, jejich vzájemné porovnání a nalezení přidané hodnoty těchto systémů vedoucí k implementaci nad rámec standardních ERP řešení.

The Diploma Thesis is dealing with questions of investment decision-making in the area of IT and can be a complete guidance on the basic concepts of decision-making on the investment projects, methods of financial evaluation of such projects and the ways of its application in the sphere of IT. It is mainly aimed on the projects dealing with internal processes in IT organizations and optimalization of its management ? IT Service Management (ITSM). The paper deals with existing methodologies and standards applicable to IT Service Management and closely works with the latest library of best practices ITIL V3. The introduction gets the reader into the basics of the IT management, introduces the existent market standards and creates a liaison between the IT and business in questions of investments. The second part pays attention to the principles of ITSM and describes the benefits that can process optimalization bring to the company. The third chapter opens up the IT investment topic and introduces various methodological concepts and models used not only in the classical financial theory, but in the modern management practice as well. It offers a basic overview on the methods of investment project evaluation, e.g. Net Present Value (NPV), The Payback Period Method, The Internal Rate of Return (IRR), The Profitability Index, and the most popular one ? Return on Investment (ROI). The following chapter applies the measure of Return on Investment (ROI) to the projects of ITSM implementation according to ITIL. It shows the basic principles of the method usage, describes its main components and introduces the way of identification and evaluation of the benefits, which those projects bring to the business. Gained knowledge is based on the real practical examples ? several worked-out business cases created for the customers of the Hewlett-Packard Company. The last part of this chapter shortly describes several software tools for building the similar business cases and their own methodology. The last chapter in devoted to the situation on the local and world market and addresses the practical application of the methods of IT projects evaluation in the companies. The conclusion then summarizes important parts and key elements of the paper.

This diploma work concentrates on metrics for providers of IT support. Its origins are in a project for DHL IT Services. This company has recently moved centre of support for IT services serving to logistic giant DHL in EMEA region to Prague. The goal of the project was to find suitable metrics for measuring support requirements of IT services and productivity of people who provide the support. The objective of this paper is to introduce reasons for creation, principles, benefits, risks and experience from pilot implementation newly developed metric Support Point Analysis (SPA). To meet all objectives, the diploma was split into three integral parts. In the first part there are briefly summed general theoretical theses about metrics in IT, in the second part all aspects of the metrics Support Point Analysis were described in detail. In the last part there is analysis of possible areas of using SPA. There is also experience from pilot implementation in DHL IT Services write down in the last part. The main benefit of this paper consists in evaluation of SPA results and analysis of its strengths and weaknesses. Besides there are suggestions of possible ways of SPA further development.

Causes of low employment of women in informational technologies and period of their origin. Description of the situation on the market of women employed in IT branch, identification of contemporary trends.

The Basel II Framework ensures banks are well capitalized. It is designed to be more risk sensitive than the old Basel Capital Accord and considers operational risk, such as "the risk of loss resulting from inadequate or failed internal procesess, people and systems or from external events." Banks are forced to calculate the regulatory capital charge for operational risk and want to optimize it. IT is a substantial part of operational risk and therefore is a part of the regulatory capital charge for operational risk. The Basel Committee requires banks to implement a framework to manage operational risk. One objective of this study is to provide description of this framework, IT aspects of operational risk and IT governance under Basel II, based on available sources of information. Another objective is to design processes for assessing and managing IT and operational risks under Basel II. Last but not least objective of this study is to disclose recent credit risk data and indicators for consolidated sector and large banks in the Czech republic. The amount of the regulatory capital charge for operational risk is an important part of the overall capital charge. This work increases IT practitioner's understanding of such topics as assessing and managing operational risk under Basel II.