In the United Kingdom (UK) historic houses form part of the tourism and leisure market. Heritage encompasses a wide variety of establishments including historic houses, historic gardens, heritage centres, town centres, countryside and museums. The UK has a vast cultural resource in this respect and the research intends to concentrate on establishments that are known as the "built heritage" and that are often described as "historic" or "country houses". Millions of visitors annually visit properties to experience an insight into earlier periods of British history and culture. Many operate similarly to small businesses and often have a more diverse range of needs. A model was developed for the study to show the information needs of historic houses and the information seeking behaviour of those managing historic houses. Data have been collected both via questionnaires and interviews. The questionnaires involved the investigation of those managing (owners, administrators, custodians) heritage establishments. The interview questions were put directly to individuals responsible for properties from a geographically dispersed area, with different categories of ownership (English Heritage, National Trust, private, local authority) and with different levels of visitor traffic. The survey focused on diversity of activities, information provision, use of information, developments (including technology) and collaboration. Historic houses have been part of a growing sector, allied to the growth in the leisure industry, which has led to increasing demands on their time and finances. In a world that increasingly provides more information than can be handled effectively by any one individual, properties need to be able to make effective use of this to protect the heritage for future generations. Building on the empirical work recommendations are made on policy making, education, audits, co-operation and technology to improve the provision and management of information within the sector to support these establishments. The research represents the first study to investigate the existing situation of historic houses and their information needs in the UK, to try and provide an overview of the sector and information provision and how that might be improved.

The purpose of the present study was to examine the information needs and information seeking behaviour of coaches in the sports of swimming and track and field who had completed level 2 accreditation of the Australian Coaching Council. The study aimed to identify information needs, the sources from which information is currently obtained and to gauge the level of satisfaction with current information provision in terms of the quantity, content and timeliness of information received. The study also aimed to examine the influence of the independent variables of sport, geographic location and education level on information needs and information seeking behaviour. In line with current theoretical thinking in the examination of information needs described in the literature, the researcher took a 'user-centred' approach in the identification of information needs utilising the structured group discussion process, Nominal Group Technique (NGT) as the first stage of the research. This process established the broad parameters of coaches' information needs and provided the basis for the design of a subsequent survey which was distributed to all swimming and track and field coaches who had completed level 2 accrediation. The survey resulted in a response rate of 69 percent from a total population of 568. The study revealed that coaches have a wide range of information needs many of which would not generally be associated with libraries, that there are few differences between coaches from different sports, those of differing education levels and between those of different geographic locations, although access to information is made more difficult through geographic isolation. The study revealed that coaches use multiple sources to obtain information and that libraries and formal sport information providers are not key sources for most types of information. Low levels of satisfaction were found to exist with the quantity and content of information with the highest level of dissatisfaction being expressed with the timeliness of information received. The study concludes by identifying issues, recommending possible actions in relation to these issues and identifies areas for future research.

This thesis investigates how English Christian leaders and churches use the internet for personal and corporate communication, and looks for evidence of challenges to traditional understandings of authority arising from online communication. Early studies in this area suggested that online religion would cause enormous change but more recent studies reflect less polarised opinions. Religious people tend to use the internet to augment rather than replace practice of their faith, holding true for different religions globally. Leaders use the internet for a wide variety of religious information tasks. The project uses a longitudinal website census, quantitative content analysis and semi-structured interviews. 400 churches in four English denominations (Baptist, Methodist, Anglican and Catholic) were surveyed over a three year period to establish if they published a website. 147 churches from the same four denominations, located in an area equivalent to Chelmsford Diocese, were assessed on 75 categories of information and their hyperlinks analysed. Interviews with church leaders and interested parties helped foster understanding of why and how sites were created, and explored the leaders personal use of the internet. The percentage of churches with a website increased over the survey period for all denominations. Content analysis showed that currency, extent and accessibility of information on websites varied, with some being out of date, others showing no contact details and few having specific information for newcomers to church. Interview findings revealed perceptions of email overload, varying degrees of governance and control of websites by church leaders, and leaders own use of the internet and social media. Interactivity was rare on church websites. Different levels of expertise are mooted as reasons why control and governance varies between leaders. Perceptions of the internet may be influenced by moral panic. The influence of the age of congregations on adoption of social media, and the impact of volunteer webmasters are examined. Recommendations for churches planning to revisit or review their sites are included, limitations are noted and suggestions for further research made

Magister Pharmaceuticae - Mpharm / Community pharmacies are popular suppliers of complementary and alternative medicines (CAMs) and pharmacists encounter requests from consumers for information on them. The purpose of this study was to assess the extent to which community pharmacists, and final year pharmacy students at the University of the Western Cape, can meet their professional obligations to advise on CAMs.

No / There is widespread agreement among agencies governing UK water management that more extensive domestic water metering combined with additional measures will deliver a more efficient domestic water usage. This paper argues that qualitative research is needed to select and hone additional measures. According to theory, cooperation to reduce water use is more likely if people: a) believe in the necessity to reduce use; b) feel costs are fairly shared; and c) believe their actions can affect the situation. The case study of Lydd, Kent, is presented. Lydd is the first location in which compulsory water metering has been imposed in the UK. Qualitative information was collected to inform the communication strategies being implemented by the water supply company. The investigation found that none of the three factors predicted by theory were completely present. The paper concludes by providing some recommendations for improving the water company's communications strategy for encouraging a reduction in domestic water use. The key role of qualitative information in assisting in the targeting and design of water demand management programmes is highlighted.

The aim of this study is to investigate how employees at the Geological Survey of Sweden (SGU) and librarians at SGU and Uppsala university library (UUB) experience challenges and changes in the information provision for geologists at SGU after an organizational change of the library function at the survey. After the closure of the library at SGU in 2015 the survey buys some of their needed library service from UUB, while most of the SGU library collections are left at the survey. To investigate the experiences I conducted interviews with current and former geologists and former librarians at SGU and a librarian at UUB. I also investigated some key documents to provide a framework to the interviewee’s experiences, to compare this with the goals of the coordination between SGU and UUB, and to try and shed light on the role of the library within the survey. The study was based on a constructivist point of view where the interviewee’s experiences of the changes is in focus, giving a deeper understanding of their information needs and how they have been affected by the changes of the library function. I have looked at the changes in information provision for the employees at SGU as a result of changes in SGU’s library activities, that is, changes in the organization of SGU. The results were therefore analyzed using a combination of organizational theories on public administration and business concept approaches, which is motivated by how public administration has changed in recent decades. The results show that geologists at SGU rely heavily on old publications, grey literature and publications about Swedish conditions. This is opposed to what UUB offers in terms of ”hot science” and international literature to meet the needs of the researchers and students at Uppsala university. Also, since UUB only took over a small part of the collections from the SGU library as part of the agreement, the SGU employees have a significant need for help obtaining literature that is left at the former SGU library. As a result of the changes in information provision, the interviewed geologists at SGU feel that the closure of the library at SGU has had a negative impact on their work performance. Because of this they also feel that there is a contradiction between the regulation of the survey, which states that the main focus for SGU is to collect, manage and disseminate information, and the decision to close the library. The conclusions are that although the libraries at SGU and UUB both offer literature in the field of geology there are big differences in the kind of geological literature that the users need and what the different libraries can or could offer. In a larger perspective, this study can contribute to a deeper understanding of the role of special libraries and what can happen to the information provision when a library closes. This is a two years master’s thesis in Library and Information Science.

This PhD thesis explored the experiences of dependent children and children care-givers facing challenges with their parent s cancer. The aim was to understand children s information experience including their perception of cancer and information culture; information needs, information seeking behaviour, barriers and enablers. The research used a six-stage process. This was informed by an extensive literature review and discussions with cancer specialists, psychologists and researchers from United Kingdom, United States, Australia and Malaysia. This study used a three-cycle, eight-step process of Participative Action Research (PAR) with participation from ten Malay breast cancer patients and their dependent children. Three bilingual (English and Bahasa Malaysia) instruments were developed; 1) An Inquiry to Participate Form to select participants who had dependent children, 2) Three opened-ended questions to obtain children s cancer experience and information needs where drawing was used to encourage children s responses and, 3) A 15-question questionnaire to understand children s experience and information preference. Cancer affected parenting abilities and challenging experiences identified the lack of culturally relevant information and the shift in caregiving responsibilities to dependent children. Children s understanding of cancer was influenced by their experiences and observations, many of which resulted in misconceptions about cancer, its causes, treatment and preventative measures. Children participant s reaction to a health situation triggered their information behaviour. The burden of caregiving and the consequences of a lack of information were greater than anticipated; children had many dimensions of concern and experienced many challenges. This advocated for a more assessable, attractive and sensitive information system. Data synthesis contributed to the development of a Children s Reactive Information Seeking Behaviour An Integrated Model that seeks to explain the relationship between children participants reaction to a health situation and the subsequent processes they undergo to resolve their state of information need.

Cette thèse développe l’analyse d’une politique économique environnementale appliquée dans le cadre d’une économie ouverte et dans celui d’une économie fermée. Elle étudie les effets sur le bien-être et l’environnement des réglementations volontaire et obligatoire tenant compte de l’hétérogénéité des agents économiques et des pays. Elle s’intéresse en particulier aux différents types d’éco-étiquetages en autarcie (Chapitre 1) et après ouverture au commerce international (Chapitre 2); aux programmes d’apport d’information à plusieurs niveaux (Chapitre 3); et aux taxes sur les émissions et marchés publics écologiques (Chapitre 4). L’analyse montre que non seulement le gouvernement mais également les éco-consommateurs peuvent inciter même les producteurs éco-indifférents à se décider pour l’agir respectueux de l’environnement. Les instruments de politique environnementale induisent auto-sélection et polarisation dans les marchés desservis par des entreprises hétérogènes en termes de productivité. Je démontre que des instruments volontaires peuvent avoir des résultats positifs sur le bien-être et l’environnement. En fonction d’hypothèses précises, ils peuvent également être plus efficaces que des approches obligatoires. Le modèle montre également que quand il y a ouverture au commerce international, la politique écologique a un effet supplémentaire sur le bien-être et sur l’environnement, dépendamment du type de politique et des consciences environnementales des différents pays commerciaux. / This thesis develops an applied environmental economic policy analysis in closed and open economy frameworks. It investigates welfare and environmental outcomes of voluntary and mandatory regulation allowing for heterogeneity across economic agents and countries. Particularly, it focuses on voluntary eco-labels of different types in autarky (Chapter 1) and upon opening to international trade (Chapter 2); multi-tier information provision programmes (Chapter 3); and emission taxes and green public procurement (Chapter 4). The analysis shows that not only the government but also eco-concerned consumers can incentivise even eco-indifferent producers to act more environmentally-friendly. Environmental policy instruments induce self-selection and polarisation in the markets served by firms heterogeneous in their productivity. I demonstrate that voluntary instruments can lead to positive welfare and environmental outcomes. Under particular assumptions, they also can be more efficient than mandatory approaches. The model also shows that upon opening to international trade eco-policy yields additional welfare and environmental effects conditionally on the type of the policy and the environmental awareness difference across trading countries.