Urbanisation in South African cities is a worrying phenomenon. Cities such as the City of Johannesburg are faced with a severe housing backlog. This situation could be attributed to many issues such as lack of suitable land for housing, and the existence of informal settlements. This study has been undertaken to investigate whether the interventions implemented by City of Johannesburg Metropolitan Municipality to eradicate informal settlements are effective in addressing challenges faced by informal settlement dwellers. In South Africa, informal settlement upgrading process is acknowledged as an effective means of eradicating informal settlements. In this regard, interventions to eradicate informal settlements require extensive research in order to have proposals for future policy interventions. This study has been also undertaken to make some recommendations that might resolve the challenges of informal settlements in the City of Johannesburg. / Public Administration & Management / M.P.A.

The study investigates the welfare of children in crisis with Unaccompanied Refugee Minors (URMs) from Zimbabwe and the models of pastoral care that are extended to them in a context of HIV and AIDS. URMs are children who have been forced to migrate by the socio-economic and political conditions prevalent in Zimbabwe. Other than the socio-economic and political conditions these children are vulnerable to HIV and AIDS. Many of the children are received at the Central Methodist Church in Johannesburg. They are taken care of by caregivers from Zimbabwe. Some of URMs reside in the Methodist church community centre in Soweto and some reside in the Central Methodist Church building in Johannesburg. This study is done from an African perspective of pastoral care in a context of HIV and AIDS. It seeks to study pastoral care that is organic using the reality of URMs in a context of HIV and AIDS. The Central Methodist Church received URMs as a form of pastoral care, but it is not clear what models of pastoral care are used to care for them. This grounded theory study used data collected through interviews and narrative research (story telling) from 20 URMs and 3 Care givers from Zimbabwe and Bishop Paul Verryn the head of the Central Methodist Church in Johannesburg. Analyzed data was used to describe in detail URMs and their Care givers‟ understanding of pastoral care as well as the models of pastoral care offered to URMs in a context of HIV and AIDS. Finally, the findings lead to a contextual pastoral care model with children in crisis in a context of HIV and AIDS. This study formulated this contextual model as a cultural-gendered pastoral care model with children in crisis in a context of HIV and AIDS. The model was established to develop a practical method to use in practical theology and pastoral care in the care for children in crisis without adult guidance in a context of HIV and AIDS. The results of the study describe the significance of culture and gender in caring for children in a context of HIV and AIDS. / Practical Theology / D. Th. (Practical Theology)

The study investigates the welfare of children in crisis with Unaccompanied Refugee Minors (URMs) from Zimbabwe and the models of pastoral care that are extended to them in a context of HIV and AIDS. URMs are children who have been forced to migrate by the socio-economic and political conditions prevalent in Zimbabwe. Other than the socio-economic and political conditions these children are vulnerable to HIV and AIDS. Many of the children are received at the Central Methodist Church in Johannesburg. They are taken care of by caregivers from Zimbabwe. Some of URMs reside in the Methodist church community centre in Soweto and some reside in the Central Methodist Church building in Johannesburg. This study is done from an African perspective of pastoral care in a context of HIV and AIDS. It seeks to study pastoral care that is organic using the reality of URMs in a context of HIV and AIDS. The Central Methodist Church received URMs as a form of pastoral care, but it is not clear what models of pastoral care are used to care for them. This grounded theory study used data collected through interviews and narrative research (story telling) from 20 URMs and 3 Care givers from Zimbabwe and Bishop Paul Verryn the head of the Central Methodist Church in Johannesburg. Analyzed data was used to describe in detail URMs and their Care givers‟ understanding of pastoral care as well as the models of pastoral care offered to URMs in a context of HIV and AIDS. Finally, the findings lead to a contextual pastoral care model with children in crisis in a context of HIV and AIDS. This study formulated this contextual model as a cultural-gendered pastoral care model with children in crisis in a context of HIV and AIDS. The model was established to develop a practical method to use in practical theology and pastoral care in the care for children in crisis without adult guidance in a context of HIV and AIDS. The results of the study describe the significance of culture and gender in caring for children in a context of HIV and AIDS. / Philosophy, Practical and Systematic Theology / D. Th. (Practical Theology)

This thesis is an investigation of the call centre labour process focusing on both the way work is organised and experienced by the operators and the management of employee relations inside a local government workplace – The City of Johannesburg (COJ) Call Centre. The City of Johannesburg is used to understand labour process dynamics in local government. Johannesburg was recently named the ‘World’s Second Most Inspiring City’ (by Global City Index, 2014) possessing economic and political influence within and around South Africa. Johannesburg is the economic hub of the country, contributing nine per cent to the South African GDP. But it needs to be emphasised that the focus of this thesis is on the labour process rather than the City of Johannesburg. The nature of work in the COJ local government call centre involves answering calls about water, electricity, refuse removal, accounts and other general municipal services. The government’s objective was to have a more customer centred service delivery plan in compliance with the Batho Pele (People first) framework (RSA, 1997, White Paper on Local Government). This resulted in a shift in the government ‘mantra’ and philosophy from viewing Johannesburg residents as customers rather than citizens. This shift from public administration to New Public Management (NPM) has meant the introduction of private sector business principles into public services. This seeks to improve organisational and individual performance to enhance service delivery within South African municipalities. This is also meant to promote responsive and performance management culture. The study uses Labour Process Theory set out in Labour and Monopoly Capital (LMC-1974) by Harry Braverman to argue for the need to contextualise the labour process debate within the socio-political understanding of work in South Africa. In developing the argument about the narrow analysis of public sector call centres based on economic lines I have reviewed literature on call centres which is influenced by Michel Foucault and Harry Braverman to understand the public sector call centre labour process. Inspired by Adesina (2002) and Mafeje (1981) this study uses a ‘complementarity’ approach to knowledge. This means the local context tends to complement the global trends though not without contradictions within the local context. The case study approach was used for in-depth analysis of the local context through different methods (semi-structured interviews, focus group discussions, observations and survey questionnaires) to collect data from different stakeholders within the City of Johannesburg between 2010 and 2013. The concept of a ‘(dis)connecting city’ is fitting for the COJ as this city connects the rest of Sub-Saharan Africa and South Africa to the world through its commerce and political influence. Based on the challenges experienced in this local government call centre I attempt to show the the politicised nature of the public sector call centre labour process. I use the differential power relations in the frontline between customer and Joburg connect workers to illustrate this point. The lack of emphasis on the politicised nature of public sector call centres within literature is informed by the de-contextualised nature of these call centres. In the end, I argue that public sector call centre labour process is multilayered, contradictory and complicated because of these workers’ role as citizens, customers, community members and service providers from a politicised community environment.

This study investigated and evaluated the success and impact of the foodstuff package intervention that is offered by SOS Children’s Villages to households affected by HIV and AIDS. The study population comprised households who were involved in the food parcel distribution intervention, those affected by HIV and AIDS, those individuals who were able to talk freely about their lives as full participants and recipients of food parcels, and those aged 18 years and older. This study determined how food parcel intervention promotes self-sufficiency post-intervention. This was determined by interviewing recipients of food parcels from 2010 to 2018. The food parcel dissemination has been a core intervention to families affected by HIV and AIDS, but yielded very little progress towards assisting people to reach self-reliance. The aim of the study was to gain an understanding of the food parcel intervention using a qualitative research design. This study focused only on families affected by HIV and AIDS, including young people aged eighteen years and above. The study was based on a purposive sampling method with in-depth and focus group interviews as a means of collecting data. The results and implications of this study are discussed in depth in this research report. Essentially, the findings of this study could inform the development of policies and strategies to be considered for possible implementation by NGO’s and government in supporting family units affected by HIV and AIDS. / Sociology / M.A. (Social and Behavioural Studies in HIV and AIDS)

Urbanisation in South African cities is a worrying phenomenon. Cities such as the City of Johannesburg are faced with a severe housing backlog. This situation could be attributed to many issues such as lack of suitable land for housing, and the existence of informal settlements. This study has been undertaken to investigate whether the interventions implemented by City of Johannesburg Metropolitan Municipality to eradicate informal settlements are effective in addressing challenges faced by informal settlement dwellers. In South Africa, informal settlement upgrading process is acknowledged as an effective means of eradicating informal settlements. In this regard, interventions to eradicate informal settlements require extensive research in order to have proposals for future policy interventions. This study has been also undertaken to make some recommendations that might resolve the challenges of informal settlements in the City of Johannesburg. / Public Administration and Management / M.A. (Public Administration)

Abstracts in English and Venda / This study was an investigation of the effect of political communication strategies on voting behaviour. The area of study was Diepsloot in the north of Johannesburg. Various questions were explored such as; what kind of communication strategies have the top three South African political parties (ANC, DA & EFF) used in the past South African general elections in 1999, 2004, 2009, 2014 and 2019, do political parties pre-election communication strategies influence Diepsloot voters voting decision and lastly how do Diepsloot voters relate to domestic political parties' communications and messages during elections period? The study followed a qualitative research paradigm with the use of interviews to gather information. At an aggregate level, it is often said that what political organisations do, say or do not say have a bearing on their supporters when election time arrives. Voting behaviour theories were also utilised as a theoretical foundation for understanding voters' psychic. Broadly, this study aimed to investigate the effects of political communications on voters' decision-making process. The focus was on the top three political parties in South Africa being the African National Congress, The Democratic Alliance and the Economic Freedom Fighters. Using thematic analysis, this study identified a variety of issues that influence voting behaviour. Among other findings, the study revealed that while political communication affects voters' choice, some voters continuously vote for a political party that has some historical importance. Other findings suggest that political communication alone is not enough to lure voters; voters are looking for material benefits when considering who to vote for. The study also revealed that the young generation of voters, mostly referred to as 'born-frees,' are much more engaging before choosing a party of their choice. This is compared to the old block of voters who consider historic achievements when voting; they vote based on what a party is delivering at a particular epoch. / Ndzavisiso lowu wu lavisisa mbuyelo wa tindlela leti mavandla ya tipoliki ya titirhisaka ku gangisa no wonga nseketelo wa vahlawuri. Ndzavisiso lowu wu endliwile endhawini ya Diepsloot, n’walungu wa Joni. Swivutiso swo hambana-hambana swi xopaxopiwile leswi katsaka leswi; Hi tihi tindlela to gangisa tivhoti leti mavandla ya tipolitiki yanharhu lamakulu laha Afrika-Dzonga (ANC, DA & EFF) ya ti tirhiseke ku gangisa tivhoti eka mihlawulo ya mani na mani leyi hundzeke laha Afrika-Dzonga, xana magangiselo ya tivhoti ya mavandla ya tipoliti loko nhlawulo wu nga se fike ya kucetela swiboho swa vahlawuri, xo hetelela, xana vahlawuri va le Diepsloot va khumbeka njhani hi magangiselo ya mavandla ya tipolitiki ya la kaya na marungula ya wona hi nkarhi wa nhlawulo? Ndzavisiso lowu wu landzelele maendlelo ma nxopaxopo wa vundzeni bya hungu kumbe ku kuma vuxokoxoko bya ndzavisiso, leswi vuriwaka ‘qualitative research’ ku ri nkarhi ku tirhisiwa nkambelovutivi ku hlengeleta vuxokoxoko. Ku tala ku vuriwa leswaku leswi mavandla ya tipolitiki va swiendlaka, ku swi vula kumbe va nga swi vuli swi na nkucetelo swinene eka vaseketeri va vona loko nkarhi wa nhlawulo wu fika. Tithiyori ta matikhomelo ya nhlawulo na tona ti tirhisiwile tanihi hi ndlela yo sungula yo twisisa mianakanyo ya vahlawuri. Hi ku angarhela, ndzavisiso lowu wu kongomisiwe eka ku xopaxopa nkucetelo lowu mimbhurisano ya mavandla ya tipolitiki ya va ka na wona eku tekeni ka swiboho hi vahlawuri. Ku langusiwile ngopfu mavandla yanharhu ya tipolitiki eAfrika-Dzonga ku nga African National Congress, The Democratic Alliance and the Economic Freedom Fighters. Hi ku tirhisa vuhleri bya thematetiki, ndzavisiso lowu wu kumile swilo swo hambanahambana leswi kucetelaka matikhomelo ya vahlawuri. Eka swin’wana swa leswi wu nga swikuma, ndzavisiso wu humesele handle leswaku loko migangiso yi khumba swiboho swa vahlawuri, van’wana vahlawuri va ya emahlweni va hlawula vandla leri ri nga na matimu ya nkoka. Swin’wana leswi wu swi kumeke wu bumabumerile leswaku migangiso ya mavandla yi ri yoxe a yi enelanga ku wonga nseketelo wa vahlawuri, vahlawuri va lava na swa le mandleni loko va fanele va vona ku va hlawula vandla rihi. Ndzavisiso lowu wu tlhele wu boxa leswaku vantshwa, vo tala va vona lava vitaniwaka ti ”born-frees” va njhekajhekisa loko va nga se hlawula vandla leri va ri lavaka. Leswi swi hambanile na vanhulavankulu lava va langutaka matimu na leswi vandla ri nga swi fikelela loko vahlawula; va hlawula ku ya hi leswi vandla ri nga eku swiendleni nkarhi lowo leha / Communication Science / M.A. (Communication Science)

The purpose of this study was to explore and describe contributing factors that influence the perceptions of women with fibroids from diverse cultures regarding hysterectomy. The area of research was delimited to issues of hysterectomy among women with fibroid uterus. The study employed a descriptive explorative method and data were collected by means of structured questionnaires. The study was conducted in one academic referral hospital, over a period of six months. The respondents were the patients with fibroid uterus and the doctors and nurses in the gynaecological units of the hospital. The majority of the patients indicated that they were afraid of undergoing a hysterectomy because of the social stigma associated with this life-saving procedure, such as alienation or marginalization by members of their respective communities. The nursing staff and gynaecologists in the unit emphasized the deep-seated fear of hysterectomy amongst women from diverse cultures. The study found that women need information about their bodies and how they function. Health education is also needed for women and their communities. Research is needed amongst members of different communities and diverse cultures to voice their perceptions of women undergoing hysterectomy because of ill health. / Health Studies / M.A. (Health studies)

The purpose of this study was to explore and describe contributing factors that influence the perceptions of women with fibroids from diverse cultures regarding hysterectomy. The area of research was delimited to issues of hysterectomy among women with fibroid uterus. The study employed a descriptive explorative method and data were collected by means of structured questionnaires. The study was conducted in one academic referral hospital, over a period of six months. The respondents were the patients with fibroid uterus and the doctors and nurses in the gynaecological units of the hospital. The majority of the patients indicated that they were afraid of undergoing a hysterectomy because of the social stigma associated with this life-saving procedure, such as alienation or marginalization by members of their respective communities. The nursing staff and gynaecologists in the unit emphasized the deep-seated fear of hysterectomy amongst women from diverse cultures. The study found that women need information about their bodies and how they function. Health education is also needed for women and their communities. Research is needed amongst members of different communities and diverse cultures to voice their perceptions of women undergoing hysterectomy because of ill health. / Health Studies / M.A. (Health studies)

Motivation This project was of specific importance to the private security industry, victims of residential burglary, community policing forums and the South African Police Service in providing detailed information regarding recommendations of how to manage and combat residential burglary in two selected northern suburbs of Johannesburg. Problem statement Residential burglary is categorised in the top three highest reported crimes according to the official South African Police Service statistics for the 2006/7 financial years. A series of victim interviews, docket analysis, case plotting and residential security audit surveys were conducted to determine the extent (or lack thereof) of security measures at a burgled residence in the selected area. Approach Field data was collected through docket analysis, plotting crime scenes (descriptive mapping), victim interviews and residential security audit surveys. Results The majority of victims of burglary interviewed did not have the minimum security system (integrated measures) in place. Those victims, who had security measures, appeared not to have made or implemented effective use of them. Conclusion Security at a residence extends beyond just the immediate house area and the focus (security risk assessment) should start with the immediate neighbourhood (community) area working inwards towards the property perimeter (boundary), inner perimeter (garden area) and then finally the immediate house area. / CRIMINOLOGY / MTECH: SECURITY RISK MAN