G. Gunby Jordan, a southern industrialist, banker, and philanthropist, became one of the forefathers of modern vocational educational practices in the United States. Exercising his influence in various economic endeavors as well as most educational experiments in Columbus, GA, he developed a “practical” educational system that began to resemble the stratified and paternalistic textile mill towns that dominated Columbus, GA in the early twentieth century. The purpose of this research is to document the influence that Jordan’s policies, ideals, and friends had on the development of vocational education in Columbus, GA. Racial and class conflicts impacted the success of educational reforms began by Jordan; these themes are continually explored throughout this research in order to discern how they influenced the policies and legacy of G. Gunby Jordan. This manuscript is organized by a combination of thematic and chronological structures. When chronological order would benefit the understanding of the subject of the research it will be employed; but in order to engage the reader in a myriad of topics and ideas throughout this dissertation, the thematic approach presents itself as the more desirable alternative than simple chronology. Despite Jordan’s contributions to the history of vocational education, no biography of Jordan has ever been written, thus Jordan’s influence within the city gave birth to a specific kind of education that has yet to be explored. Utilizing historical research methods, I have incorporated primary sources from numerous archives, historic newspapers, the private collection of the Jordan family, and numerous secondary resources to analyze Jordan’s educational influence in Columbus, GA. This research revealed that the power of Jordan’s monumental contributions to educational policies was due to his political and financial status; this combination produced an industrial tycoon, an educational idealist, and a man who was an agent for change. Jordan did not act alone in his reforms for Columbus. Through his collaboration with industrial and philanthropist colleagues, he was able to make significant improvements to libraries, adult education, kindergartens, vocational education, and African American education in Columbus while continuing policies that would discriminate and subjugate those who were deemed unworthy of moral, social, and economic promotion.

The objective of this study was to evaluate the status of the counterfeit pharmaceuticals in Jordan. Four types of pharmaceuticals Lipitor (Atorvastatin-calcium), Concor (bisoprolol fumarate), Co-Diovan (Valsartan, hydrochlorothiazide) and Plavix (clopidogrel) were subjected to physical and chemical analysis. 173 samples of these four medicines were collected from the three most populated cities in the country, namely Amman, the capital of Jordan, Zarqa and Irbid. A sample of confiscated counterfeited medicines was obtained from the health authorities and tested utilising the HPLC and dissolution testing, in order to validate the reliability of the testing procedures. Samples were then tested using High Performance Liquid Chromatography (HPLC) and dissolution tests in order to assess the quality of these samples. Results of both chemical and physical analyses revealed that all samples were found to fall within the specification limits of United States Pharmacopoeia (USP) and no evidence was found of any counterfeit drug products in the samples examined. Since this study found no indication of a drug counterfeiting problem in Jordan, the researcher has concluded that there seemed to be two contributing factors to this result: first, the very effective legislative campaigns conducted by the health authorities’ in Jordan against counterfeit trade through new public health and pharmacy law which has been launched in 2008. Second, the rigorous tough enforcement measures conducted by health and law enforcement agencies in the country.

The current research aimed to identify the main factors that affect students’ performance in web-based courses in a university in Jordan. In order to achieve this goal the current research design employed a mixed methods approach in that it embraced an exploratory approach in the first phase and moved to an explanatory approach in the second phase. The exploratory phase consisted of conducting four group interviews with students enrolled in web-based courses at the Accounting Department at the Faculty of Economics and Administrative Sciences and one group interview with Accounting instructors. While the explanatory phase employed a quantitative method (questionnaire) to examine the study’s proposed models. Astin’s Input-Environment-Outcomes (I-E-O) guided the current study’s framework to investigate factors that may influence student performance in web-based courses. Input variables were computer experience, student attitude toward web-based learning, self-efficacy, motivation, and prior performance. Environmental variables included student perceptions of the interaction of instructors; use of technology; and participation in the online learning environment. Data was gathered from a survey of 461 undergraduate students enrolled in two web-based accounting courses at the Hashemite University in Jordan. The most important contribution of the current study is that it conducted the analysis in the context of a developing country (Jordan). Therefore, this study will fill the gap in the literature regarding the effect of using web-based learning on student performance in Jordan and will provide the basis for further research in developing countries on student performance in web-based learning. The study also adds to collective knowledge of the effects of e-learning by adding a case study set in a new context to the existing range of studies. In doing so it broadens the scope of research on e-learning effectiveness. The results indicated that the study’s model was valid and fit the data and it was reasonable to test the model in terms of path significance. The study explained 73% of the variance in student performance, but only 3% of the variation in change in performance was explained. The findings of the current research revealed that input variables (particularly prior performance and student attitudes toward web-based learning) were the most significant, direct input factors affecting student performance. In addition, it was found that environmental variables (particularly student participation in web-based courses and student perceptions of the interaction of their instructors) also had a significant direct effect on student performance. These findings underline that it is not the technology used in the learning process that makes a difference in student performance in web-based learning, but it is instructor interactivity and the pedagogy used in teaching the Accounting courses at the Hashemite University. This is not to say that technology is unimportant or that it can be ignored. However, the functionality, usability and reliability of e-learning technology have rapidly improved to the point where questions of how it is deployed and exploited become more important than what it is capable of doing.

This study provides an understanding on how Relationship Quality is conceptualised in business-to-business marketing relationships. It investigates the relationships of Jordanian Banks with their small and medium sized enterprise (SMEs) customers in terms of Commitment, Satisfaction, Trust, Communication, Transparency, Understanding, and Cooperation. It examines the antecedents and outcomes of the quality of corporate customer relationships by developing a conceptual model which empirically tests this relationship. This research builds and validates a research model based on the literature survey and uses a mixed methods approach. Qualitative data were gathered through in-depth interviews to achieve the goal of refining the initial research model. The second stage is a quantitative empirical study that uses a questionnaire and tests the empirical model generated in the first stage. This integration of methods provides a more complete view of this emerging area of marketing theory. Using Structural Equation Modelling; research findings support the use of a secondorder relationship quality construct consisting of Trust, Commitment, and Satisfaction as a direct outcome of a relationship and is named 'Attitudinal Loyalty'. Antecedents including; Transparency, Communication, Understanding and Cooperation were found to have a positive impact on relational outcome in a business-to-business context in Jordan. The importance of Transparency emerged as one of the most significant determinants of Relationship Quality, which is considered to be a new finding and not common among previous studies. Communication appears to make the biggest contribution overall and have direct and indirect relationships with other variables. It is therefore a major source of success in a business relationship. This research has several implications for the theory and practice. An important issue is the affects on change management. It requires the establishment of business communications to strengthen existing relationships and to form new ones. This implies developing an interactive approach with other parties. This study gives the banking industry an insight for developing their marketing strategy. It also provides a tool to assess the portfolio of relationships, which helps in targeting specific customers. Furthermore, Transparency in the flow of information imposes cultural change. Studying the Jordanian market can help to provide an insight into an emerging economy. Several qualitative findings showed that the relationship between banks and their small and medium enterprises is interesting. All this enriches and adds to the originality of this work and contributes to existing theory by investigating how relationships between partners can be enhanced.

The aim of this study is to identify the best practices in traditional and electronic banking operations strategy in Jordan as a case study of developing economies over the period 1999 to 2008. During this period numerous changes faced banks in Jordan: new banking law was launched, the banks were directed towards complying with the Basel Accord II, and the banks adopted more e-banking channels. Only the practices of all local banks were investigated due to their superior performance. A number of questionnaires were used to collect the data from different individuals in these banks. Further, annual reports were analysed and websites were reviewed. Two data-analysis approaches were used to identify the key strategies of traditional and electronic banking in Jordan: competitive position analysis and cluster analysis. Analysis revealed eight best practices of traditional banking and four best practices of electronic banking were adopted. Best practices are presented as prediction models. These models combine actions with capabilities and performance. The traditional banking predication models are: branches urban accessibility, branches sites accessibility (percentage of sites covered), branches sites accessibility (number of branches sites covered), account transaction time, new credit product flexibility, account customer waiting time, account transaction cost, loan approval costs, and branches layout quality. The e-banking prediction models are: Internet banking transaction time, telephone banking volume flexibility, ATM suburban accessibility, and ATM sites accessibility. This research revealed that; financial performance achieved by e-banking strategy patterns is significantly lower than traditional banking. Also customers satisfaction, retention, and deposit market of e-banking are significantly lower than traditional banking, which indicates that the best operational practices in Jordan are still more traditional oriented despite the significant direction of banks in Jordan toward adopting e-banking channel.

Strategic planners in retail banks are increasingly challenged to improve productivity, ensure high service quality and reduce operations costs while implementing their e-service strategy. This work aims to assess the current e-service operations strategy in the bank sector in Jordan and develop a framework for formulating e-banking strategies using gap analysis. Limitation of resources is hindering the shift from the current situation of the bank sector to a point where both the customer and the bank perspectives are fully matched and the gap between them is zero. If the available resources of the bank sector are utilised properly, the bank sector can move to a position near to that point which is closer to the customer requirements than the current situation. This can be achieved by constructing a model for an e-bank, the 'Composite bank', which represents the industry best practice. Its performance captures the capabilities, resources and competences of the bank sector. A representative sample of the bank's customers was interviewed to fulfil a fully structured questionnaire based on the extant literature. Targeted managers in the bank 3 sector were then interviewed and completed a fully structured questionnaire based on the customer questionnaire. Both questionnaires were pre-tested to assure validity and reliability. The data analysis method was based on gap-analysis technique. The gap model provides a tool to identify critical elements for successful implementation of operations strategy and suggests actions to deal with them. The gap analysis approach was proved to be useful in other settings, such as measuring service quality, but there is paucity of applications in e-service operations strategies. An assessment tool and 'working sheet' were delivered to pave the way for the strategic planners to assess the current situation of the e-banking strategy and to focus on the attributes/services which need more development. This procedure can be generalised to be applied in other industries (in service or e-service contexts), and other countries, both developed and developing.

The Hasbani and Orontes Rivers are two main transboundary rivers of Lebanon. These waters are a critical resource for the future water security of the co-riparians. This dissertation analyses results of a water resources planning and hydrologic model under a new participatory framework by studying hydro-political aspects and the vulnerability of water resources in the Hasbani basin of Lebanon and the city of Amman under a changing climate pattern and growing water demands. Water policies suggested by the stakeholders were analyzed and the most sustainable solution was presented to the water resources authorities in the basins. Moreover, because of the political situation in the region, field data such as rainfall and evapotranspiration are very difficult to obtain making the use of remote sensing and Geographic Information System very useful to present a complete description of the hydrology of the watersheds and study water availability in the Orontes and Jordan River Basins. The approach used in this research integrates recently compiled data derived from satellite imagery (evapotranspiration, rainfall, and digital elevation model) into a transboundary geospatial database and hydrologic model to measure the contribution of each riparian country to the total available water in the basin. Finally, a mathematical method called the Orontes water allocation optimization method is used based on the nine factors of the UN Convention on the Law of Non-navigational Use of International Water Courses to allocate water equitably between the co-riparians. The optimization results show that Turkey and Lebanon could benefit from additional water if new negotiations are initiated. Once a multilateral agreement occurs, the findings of this research would provide a useful guide to the co-riparians for policy formulation, decision making and dispute resolution. Cooperation between the riparian countries may be improved by building a GIS database that provides access to accurate data for hydrological analysis, facilitate and standardize data sharing to evaluate future policy alternatives.

This study presents the results of an analysis of three Late Neolithic pottery assemblages from Wadi Ziqlab, northern Jordan. These sites were occupied during the 6th millennium BC (calibrated) and are therefore contemporary with sites in other parts of the southern Levant that are attributed to the Wadi Rabah culture. The assemblages are analyzed from a stylistic perspective, broadly defined, which includes an examination of technological style in addition to a more traditional examination of vessel form and surface treatment. Different stages in the pottery production sequence are investigated using a range of analytical techniques, including thin-section petrography and xeroradiography. While there are some similarities between the assemblages, there are also some noticeable differences. The results of the pottery analysis are used to explore the nature of community in the context of the Late Neolithic. A critique of more traditional archaeological approaches to prehistoric communities leads to a re-conceptualization of community that combines interactional and ideational perspectives. Similarities in pottery among the sites, especially technological similarities, suggest that pottery producers may have comprised a dispersed community of practice. At the same time, pottery may have also been a symbolic marker of community boundaries. Differences in pottery among the sites, including surface treatment, may reflect the flexibility of these boundaries as different parts of the dispersed community negotiated their place in it. The presence of variation among contemporary pottery assemblages in a localized area suggests that social organization during the 6th millennium may have been more complex than is normally assumed for the Late Neolithic in the southern Levant. A dispersed community, with its members spread throughout the wadi, would require a sufficiently complex and flexible system of relationships to maintain it. Failing to acknowledge this has contributed to the difficulties archaeologists have encountered when trying to understand the culture-history of the 6th millennium BC in and east of the Jordan Valley.

The importance of evaluating the usability of e-commerce websites is well recognised and this area has attracted research attention for more than a decade. Nearly all the studies that evaluated the usability of e-commerce websites employed either user-based (i.e. user testing) or evaluator-based (i.e. heuristic evaluation) usability evaluation methods; but no research has employed softwarebased (i.e. Google Analytics software) in the evaluation of such sites. Furthermore, the studies which employed user testing and/or heuristic evaluation methods in the evaluation of the usability of e-commerce websites did not offer detail about the benefits and drawbacks of these methods with respect to the identification of specific types of usability problems. This research developed a methodological framework for the usability evaluation of e-commerce websites which involved user testing and heuristic evaluation methods together with Google Analytics software. The framework was developed by comparing the benefits and drawbacks of these methods in terms of the specific areas of usability problems that they could or could not identify on ecommerce websites. The framework involves Google Analytics software as a preliminary step to provide a quick, easy and cheap indication of general potential usability problem areas on an e-commerce website and its specific pages. Then, the framework enables evaluators to choose other methods to provide in-depth detail about specific iv problems on the site. For instance, the framework suggests that user testing is good for identifying specific major usability problems related to four areas: navigation, design, the purchasing process and accessibility and customer service, while the heuristic evaluation is good for identifying a large number of specific minor usability problems related to eight areas including: navigation, internal search, the site architecture, the content, the design, accessibility and customer service, inconsistency and missing capabilities. The framework also suggests that the heuristic evaluation is good at identifying major security and privacy problems. The framework was developed based on an extensive evaluation of the effectiveness of the three methods in identifying specific usability problems in three case studies (e-commerce websites) in Jordan. This highlighted the usefulness of the methods and therefore helps e-commerce retailers to determine the usability method that best matches their needs. The framework was tested and the results indicated the usefulness of the suggested framework in raising awareness of usability and usability evaluation methods among e-commerce retailers in Jordan. This will help them address usability in the design of their websites, thus helping them to survive, grow and achieve success.

Special Educational Needs (SEN) in Jordanian schools appears to be in a state of confusion. Numerous obstacles exist that hinder teachers from providing sufficient services for children with learning difficulties. This study investigates the current service provision for students with learning difficulties in Jordanian schools. Semi-structured interviews (N=31) with SEN teachers were conducted in two phases (23 and 8 respectively). Goffman (1963) was utilised as a theoretical framework, to interpret and understand the data, especially concerning that of social stigma. The analysis revealed that SEN teachers in Jordan faced various difficulties responding to the needs of their students with learning difficulties (LDs), which inevitably had a negative effect upon their performance. The results indicated that the difficulties arose from: parents who denied the disability of their children, classroom teachers who refused to cooperate with resource room teachers (responsible for teaching children with LDs), pre-service teachers who had little training in SEN, non-disabled peers who bullied their disabled peers, school administrators who had little understanding of the needs of children with LDs, and finally the Ministry of Education’s supervisors who were better equipped to support the educational needs of typically developing children. These negative attitudes are rooted strongly in local culture and seem to overlap with expressed religious values. Negative attitudes also varied among parents according to their socio-economic class and the type of school (public and private) their child attended. It appeared that the services provided in private schools were more in tune with the needs of children with LDs than those in public schools. Ultimately, I conclude that there is an urgent need for the reconstruction of services in Jordan to support children with LDs. Teacher training should be aimed specifically at equipping resource room teachers to cater effectively for students with LDs, and legislation should facilitate a shift of responsibility to the Jordanian Ministry of Education and away from the Ministry of Social Development. Most importantly, there is a need to facilitate a dialogue that seeks to amend attitudes towards disability in general and LDs in particular.