The aim of this study is to provide a theoretical background on the knowledge management principles required in determining the current state of knowledge management within the Pyrometallurgical industry. Emphasis is placed on identifying initiatives that is required for embedding tacit knowledge within an organisation. Knowledge is what people know and there is no knowledge without someone knowing it. Knowledge can be present in ideas, judgement, relationships and concepts. Unlike data and information, knowledge is never static but is continually shaped inside peoples' heads through experience, reasoning and the inflow of new stimuli. Tacit knowledge is the information about work processes and products that individuals hold above and beyond what organisations has documented. It is the "tricks of the trade" that promote smooth organisational functioning, overall know-how, and competitive advantage. In order to ensure that an organisation maintains its competitive advantage, special focus must be placed on tacit knowledge management. The state of knowledge management within the Pyrometallurgical industry in South Africa was assessed in the use of survey questionnaires. The Pyrometallurgical industry has still got a long way to go in order to ensure that the tacit knowledge is embedded within their organisations. Key areas of concerns are the lack of experienced mentors as well as enough resources in order to foster tacit knowledge transfer. A practical tacit knowledge management framework is proposed in order to assist management in looking after this critical asset of their organisation. / Thesis (M.B.A.)--North-West University, Potchefstroom Campus, 2009.

The objective of the study was to develop a framework for the implementation of a Business Information Management System in order to increase the efficiency of the knowledge management strategy in the ultimate quest to deliver administrative support to public schools at the Gauteng Department of Education within the Sedibeng East District Office geographical area. A literature investigation was done on the concepts of e–Government, eplatforms, information technology and enablers to determine if Government models are working effectively and efficiently. Based on the findings of the literature study, a questionnaire was designed and used to measure the efficiency of the knowledge management strategy in the base of administrative support to public schools. Government to Government models are the ability to interact and support services through the availability of e–platforms in the ultimate support, and sharing of knowledge through effective knowledge management. Knowledge in an organisation alternates between tacit and explicit knowledge as it goes from an idea to explicit knowledge that can be shared throughout the whole organisation and in the process gives the necessary administrative support to public schools and learners. Proper managed and implemented systems are important for the management of knowledge in an organisation. Knowledge management is a never–ending cycle that starts at discovering knowledge and goes through generating knowledge, evaluating knowledge, sharing the newly found knowledge to leveraging the knowledge. This cycle forms the heart of a knowledge management model like the different education e–platforms that is available. It was concluded that the knowledge in an organisation can be managed with the help of one standardized e–platform model throughout the entire Education Department. Knowledge in an organisation is a very important resource and ought to be strategically managed. The knowledge management strategy starts by determining what knowledge is needed and what is available in the organisation. The chosen standardized model will form the central part of a successful knowledge management strategy. The test for the success of a knowledge management strategy is determined with a knowledge audit. The state of the knowledge management strategy at Gauteng Department of Education, Sedibeng East District Office was assessed by employing convenience survey questionnaires to extract the data. Sedibeng East District Office and therefore the Department of Education, still have a long way to go in order to optimise the management of knowledge. The key area of concern is a lack of a written knowledge management strategy and policy which results in informal e–platform usage and therefore different ways of managing knowledge. A large portion of the indecisiveness seen in the analysis of the questionnaires could be attributed to the lack of a formal knowledge management strategy. It was further concluded that a knowledge gap assessment is the start of the knowledge management strategy and will give direction to the strategy. The culture at Sedibeng East District Office was not tested to determine if the staff will be supportive of a knowledge management strategy. However, the survey indicated that much needed administrative support to public schools needs to be formalized in order to optimize the services and standards of support. A practical knowledge management framework is proposed in order to assist the Department in the implementation of a knowledge management strategy and bridging the gaps found after analysing the questionnaires. / Thesis (M.B.A.)--North-West University, Potchefstroom Campus, 2012.

Management of knowledge involved in the new product development (NPD) projects is critical to the success of firms competing in environments that require rapid innovation. Unfortunately, many firms lack an understanding of how to develop knowledge management (KM) strategies that drive successful outcomes. In this thesis I develop a rich and multifaceted understanding of how KM strategies drive successful NPD outcomes. I examine KM strategies for NPD at two different decision making levels. First, I consider the how the manager of a single NPD project should pursue knowledge acquisition for its product and process design teams and knowledge transfer between the teams over time throughout the development project. The ability to develop and integrate knowledge drives the net revenue earned at the product release time. I show that two different dynamic KM strategies arise: a delay strategy and a front-loading strategy. I characterize drivers of each strategy and the drivers of the market entry time strategy. In contrast to the deterministic approach above, I introduce a stochastic model. The manager of a single NPD project maximizes expected net revenue which reflects the effectiveness of product and process development. I consider the effect of rework that occurs as a result of the KM activities. Although manager's strategies for knowledge creation satisfy either the delay or front-loading strategy the drivers of each strategy in this model are substantially different from those in the first model reflecting the stochastic nature of the project and the effect of rework. In a third model, I consider the strategic level question of how a firm engages in relationships with its competitor regarding the sharing or transfer of knowledge resources for NPD. I consider two cooperative mechanisms: knowledge transfer when both firms ultimately enter the market separately as competitors versus knowledge sharing when both firms enter the market together following the joint development of a new product. In this thesis, I develop the KM strategies followed by the firms for each cooperation mechanism. In addition, I analyze the impact of firm and market characteristics on firms decision to whether to cooperate or not, and other KM decisions.

Thesis (MScEng)--Stellenbosch University, 2011. / ENGLISH ABSTRACT: Can one measure the value of knowledge sharing? How does one assess the effectiveness of a knowledge network with regard to supporting knowledge sharing? These are pertinent questions that knowledge managers are faced with, because geographically dispersed organizations rely on knowledge networks to integrate its dispersed knowledge. These questions must be understood in the context of a knowledge management approach, for the approach determines how one navigates the complex landscape of knowledge sharing. This complexity is driven by the social dynamics that exist between organizational members. If the intricacies of these social dynamics can be highlighted, it will assist management in deciding which interventions to implement to increase a knowledge network’s effectiveness. Firstly, a pragmatic approach to knowledge management proposes that management can switch between a bottom-up and top-down view of knowledge sharing in a knowledge network. Secondly, management requires a vehicle to implement the pragmatic approach. The proposed vehicle is the knowledge network framework, for it plays a central role in the design, implementation and maintenance of a knowledge network. Finally, the embeddedness-measuring framework is developed to analyze the social dynamics between knowledge network members and the content they share amongst one another. The implementation of this framework allows for the analysis of interviews that were conducted in a case study at A Chemicals Company (ACC). Five communities of ACC’s knowledge network are investigated and the results emphasize the dynamics of knowledge sharing between network members. The implications of the results are as follows: • A navigation system is proposed that enables the implementation of the pragmatic approach. • A schedule for the evaluation of a knowledge network enables management to assess the effects of interventions. / AFRIKAANSE OPSOMMING: Kan die waarde van die proses om kennis te deel, gemeet word? Hoe word ‘n kennis-netwerk se doeltreffendheid gemeet met betrekking tot die ondersteuning wat dit bied vir netwerk-lede om hul kennis te deel? Dit is die tipe vrae wat kennis-bestuurders mee gekonfronteer word, want organisasies wat geografies versprei is maak staat op kennis-netwerke om verspreide kennis te integreer. Om hierdie vrae te verstaan, moet dit gesien word in die konteks van 'n kennisbestuur-strategie. Die kennisbestuur-strategie bepaal hoe ‘n mens die kompleksiteit van kennis-skepping en -uitruiling benader. ‘n Groot faktor wat dié kompleksiteit beïnvloed, is die sosiale dinamika tussen netwerk-lede. Daar word dus geredeneer, dat as sin gemaak kan word van dié dinamika, bestuur se vermoë om in te gryp in die kennis-netwerk verbeter sal word. Gevolglik kan die doeltreffendheid van ‘n kennis-netwerk verbeter word. Eerstens word die pragmatiese benadering tot kennisbestuur voorgestel. Dié strategie gee bestuur die vermoë om te wissel tussen ‘n top-down benadering en ‘n bottom-up benadering tot kennisbestuur. Tweedens word die kennis-netwerk raamwerk bespreek. Hierdie raamwerk beskryf die ontwerp, implimentering en instandhouding van ‘n kennis-netwerk. Dit bied bestuur die vermoë om die pragmatiese benadering te volg. Ten slotte word die geïntegreerde metings raamwerk ontwikkel. Hierdie raamwerk stel mens instaat om ‘n analise te doen van die sosiale dinamika tussen netwerk-lede en die inhoud wat hulle met mekaar deel. Die geïntegreerde metings raamwerk word gebruik om onderhoude te analiseer van die lede van ‘n kennis-netwerk gevallestudie. Hierdie gevallestudie is gesentreer rondom die bedryf A Chemical Company (ACC) se kennisnetwerk. Vyf kennis-uitruil gemeenskappe van ACC se kennis-netwerk word ondersoek. Die resultate beklemtoon die dinamika tussen netwerk-lede in die proses om kennis uit te ruil. Die gevolgtrekking van die navorsing is soos volg: • ‘n Strategie word ontwikkel wat die implimentering van die pragmatiese benadering tot kennis-bestuur beskryf. • ‘n Skedule vir die evaluering van ‘n kennis-netwerk word voorgestel wat bestuur die vermoë bied om die gevolge van veranderinge in ‘n kennisnetwerk te assesseer.

Agile software development is a high-technology environment with several challenges. One of these is how to manage knowledge. Knowledge sharing is an important part of software development and is supported in agile practices, but mainly within teams, and not between teams. There is much research done about knowledge sharing within teams and a current trend is to research knowledge sharing in globally distributed teams. However, there’s little research about knowledge sharing between co-located teams, and what barriers and drivers exist. We conducted a case study within an IT-company with four co-located development teams to answer the research question: What are the drivers and barriers for knowledge sharing between co-located agile software development teams and how do they relate to different contexts.  Ten semi-structured interviews and one focus group was conducted and analyzed by using thematic analysis. This analysis constructed 6 themes, where 15 drivers and 21 barriers were identified. We contribute to the research field by presenting these barriers and drivers and show which barriers and drivers that exist in several contexts. We also relate our findings to other research. By our findings we also contribute to practitioners to understand when forming inter-team strategies for KS there is not only one way to success, but strategies need to be formed in several levels of organization.

Bakgrund: I dagens digitaliserade samhälle ställs det höga krav från kunder på att saker och ting ska fungera. Det ställs krav på att företag ska tillhandahålla sina kunder med ett attraktivt erbjudande och med dagens snabbt växande teknologier möjliggörs nya sätt att erbjuda service. AR-teknologi har nyligen börjat användas som ett verktyg i företags eftermarknadsservice inom B2B och möjliggör för kunders servicetekniker att, på distans, få hjälp av en expert med att felsöka och reparera maskiner. Eftermarknadsservice kan om utförd på rätt sätt ge företag konkurrensfördelar och spås vara en stor framtida intäktsdrivare. Hypen kring AR-teknologi är hög, nya teknologier är en drivkraft till företags sätt att erbjuda nya tjänster och konsumenter är benägna om snabb service, men ännu saknas det studier kring AR-teknologi inom eftermarknadsservice på B2C-marknaden. Syfte: Att undersöka attityderna hos olika aktörer i distributionskedjan, utifrån tre valda dimensioner, mot införandet av AR-teknologi i företags eftermarknadsservice mot konsument, samt öka förståelsen för dess påverkan på serviceprocessen. Metod: I studien tillämpas en kvalitativ metod där vi genomfört en explorativ fallstudie på införandet av AR-teknologi i företags eftermarknadsservice. Det empiriska insamlandet har skett genom 14 stycken semistrukturerade intervjuer med respondenter från tre olika aktörer i vår studerade distributionskedja. Slutsats: Aktörerna i distributionskedjan är överens om att det finns tydliga fördelar med införandet av AR-teknologi i eftermarknadsservice. Detta då kunskapsöverföring, vilken underlättas av AR-teknologi, kan främja självservice vilket kan innebära kostnads- och tidsbesparingar för både företag och konsumenter. Däremot finns det frågor kring det faktiska användandet av tekniken och om den i vissa fall kan bli överflödig. Det finns också frågor kring hur en förflyttning av servicen närmare konsument kan påverka företags stabila intäktsflöde inom eftermarknadsservice samt deras kundrelationer. / Background: In today’s digitalized society there are high demands from customers on how things should work. Companies face demands on how they should provide their customers with a attractive offerings and with today's fast growing technologies new ways of offering service are presented. AR-technology has recently started being used as a tool in companies’ aftermarket service within B2B and it allows for service technicians to, remotely provide aid, problem solve and repair of the machines with the assistance of an expert. Aftermarket service can, if performed correctly, give companies competitive advantages and is believed to be a large future profit maker. There is a hype surrounding AR-technology, new technologies are a driving force for new services and consumers are demanding fast service, but there are still studies missing regarding AR-technology in the aftermarket service on the B2C market.Purpose: The purpose of this study is to investigate the attitudes of the different operators within the supply chain, from three different dimensions, towards the introduction of AR- technology in companies’ aftermarket service towards consumers, and also to improve the understanding of its effect on the service process. Method: The study uses a qualitative method where we have performed an explorative case study on the introduction of AR-technology in companies’ aftermarket service. The empirical data have been gathered by 14 semi-structured interviews with respondents from three different operators within our studied supply chain. Result: The operators, within the supply chain, all agree that there are clear advantages with the introduction of AR-technology in the aftermarket service as knowledge transfer, facilitated by AR-technology, can promote self-service which can mean cost and time savings for both the company and the consumers. There are though questions regarding the actual use of the technology and if the technology in some cases may become redundant. There are also questions about how a shift of service closer to consumers may affect companies ́ stable revenue flow in the aftermarket service and also their customer relations.

p. 1 - 215 / Submitted by Santiago Fabio (fabio.ssantiago@hotmail.com) on 2013-01-24T19:28:47Z No. of bitstreams: 1 aaaaa.pdf: 1265400 bytes, checksum: 163be47d0f3787f2684bde31cc1ae05b (MD5) / Made available in DSpace on 2013-01-24T19:28:47Z (GMT). No. of bitstreams: 1 aaaaa.pdf: 1265400 bytes, checksum: 163be47d0f3787f2684bde31cc1ae05b (MD5) Previous issue date: 2007 / O objetivo geral desta dissertação é analisar como se dão os processos de aprendizagem/compartilhamento de conhecimento em comunidades virtuais de prática, identificando como os conhecimentos individuais se transformam em conhecimentos coletivos. Comunidades de prática existem desde a Antigüidade, entretanto, somente há pouco tempo vêm sendo pesquisadas pela academia e estimuladas pelas organizações líderes. Tais comunidades são vistas como locus privilegiado de aprendizagem e, conseqüentemente, como fontes de vantagem competitiva para as organizações. Mais recentemente, com o advento da Internet, surgiram as comunidades virtuais de prática, que são redes eletrônicas que reúnem, por adesão voluntária, indivíduos comprometidos e engajados numa prática comum e que trocam experiências e conhecimentos a respeito de um tema. Estas distinguem-se das comunidades de prática tradicionais pela ausência da comunicação face-a-face nas interações, as quais são mediadas pelo computador. Apesar de já haver um volume razoável de estudos sobre as comunidades de prática, mormente no exterior, o mesmo não ocorre com as comunidades virtuais de prática. Os dados da pesquisa realizada na comunidade virtual de desenvolvimento de Software Livre DEBIAN-BR-CDD – uma comunidade virtual de prática – obtidos e analisados com base em técnicas qualitativas e quantitativas, corroboraram, em geral, resultados de pesquisas anteriores sobre aprendizagem de indivíduos em situações de trabalho e sobre processos associados de transformação desses conhecimentos adquiridos em conhecimento organizacional ou coletivo, indicando que, mesmo no ambiente virtual, a aprendizagem no plano individual ocorreu, por meio de estratégias acionadas pelos indivíduos, entre as quais, destacaram-se a busca em conhecimentos produzidos pela comunidade, o aprender fazendo e as consultas à comunidade. Esses conhecimentos adquiridos pelos indivíduos foram transformados em conhecimentos da comunidade DEBIAN-BR-CDD através de processos de codificação e socialização. Entre os processos de socialização foram enfatizados interações através de ferramentas assíncronas, especialmente lista de discussão, interações através de ferramentas síncronas e utilização da ferramenta de controle de versão, enquanto que os processos de codificação mais utilizados foram o registro de problemas em banco de dados de falhas, a utilização de ferramenta de controle de versão, a elaboração de manuais técnicos e de bancos de dados de Frequently Asked Questions. Foram ainda encontradas evidências de que, enquanto a tecnologia é indubitavelmente importante para suportar as interações no contexto das comunidades virtuais de prática, aspectos individuais como motivação e o nível de conhecimentos dos participantes, aliados a fatores como a confiança e a identificação destes com a comunidade são vitais para que os indivíduos compartilhem seus conhecimentos na rede, abrindo possibilidades de que a aprendizagem da comunidade venha a ocorrer. / Salvador

Esta Tese de Doutorado tem com tema principal o estudo das redes de conhecimento no campo científico, também entendidas como redes sociais, em suas relações internas e no tocante ao uso de fontes de informação. A metodologia de pesquisa se caracterizou sob a perspectiva cognitivista, descritiva, exploratória e qualitativa, realizada por meio de uma pesquisa de campo, baseada na amostragem não probabilística por conveniência com três turmas de alunos. Foram utilizadas matrizes, sociogramas e gráficos de mensuração das propriedades de centralidade e densidade das turmas, além da descrição e compreensão das redes de conhecimento. A metodologia específica foi a de Análise de Redes Sociais (ARS), que possibilitou a análise e avaliação das redes de conhecimento e as fontes de informação. Inicialmente, apresenta um olhar histórico com a finalidade de mostrar a emergência do estudo das redes de conhecimentos nas diferentes áreas do conhecimento e, por conseqüência, no âmbito das ciências. Faz um levantamento teórico acerca do conceito de redes, das redes sociais, das redes de conhecimento, do campo científico na perspectiva de Bourdieu, das fontes de informação e da educação em ciências. A sociedade atual caracteriza-se por ser uma sociedade conectada, uma sociedade em rede, e neste cenário, as iniciativas de entender como essas redes funcionam, como seus fluxos atuam e como as pessoas podem delas se aproveitar para compartilhar e, mesmo construir conhecimento, são mais do que necessárias. Conclui que ainda há um longo caminho a ser trilhado na busca de conhecer melhor como se comportam as redes de conhecimento em ciências e como os processos educativos se inserem para melhor entendê-las e capitalizar seus recursos em prol de uma melhoria do ensino em ciências. / This PhD Thesis is the main theme in the study of knowledge networks in science, also understood as social networks, and in its internal relations regarding the use of information sources. The research methodology was characterized in the cognitive perspective, descriptive, exploratory and qualitative, through a field research based on non-probability convenience sample of three classes of students. Matrices were used, graphics and sociograms for measuring the properties of centrality and density classes, beyond description and understanding of knowledge networks. The specific methodology was the Social Network Analysis (ARS), which allowed the analysis and evaluation of knowledge networks and information sources. Initially, it presents a historical perspective in order to show the emergence of the study of knowledge networks in different areas of knowledge and, consequently, in the context of science.This study does a survey on the theoretical concept of networks, social networks, networks of knowledge, the scientific field in Bourdieu's perspective, the sources of information and science education. Contemporary society is characterized by being a connected society, a network society, and in this scene, the initiatives to understand how these networks work, how their work flows and how people can take advantage of them to share and even build knowledge, are more than necessary. Finally, it concludes that there is still a long way to go in search of better understanding how they behave knowledge networks in science and how educational processes are embedded to better understand them and capitalize on its resources towards a better education in science.

This thesis focuses on pre-conditions for organisations to implement knowledge management systems (KMS). Prior research suggests knowledge management (KM) is a capability and, as such, organisations need to know if they are ready to embark on KM initiatives that develop this capability. The findings of my research contend that measuring readiness is a prerequisite for implementing KMS holistically. I argue that effective KMS integrates the creation, mobilisation and diffusion stages of the knowledge life-cycle. Therefore, a system for gauging organisational readiness for KMS necessitates understanding the organisation’s inclination to create, mobilise and diffuse knowledge. Drawing from Socio-Technical Systems (STS) Theory, this study uses three dimensions, Infrastructure, Knowledge Structure and Knowledge Culture, to gauge each stage of the knowledge life-cycle. This study develops an instrument – the Knowledge Implementation Assessment Tool (KIAT) – to assess an organisation’s readiness for KMS. An organisation’s readiness can be said to increase as the measure on each dimension increases. In addition, this study found that structurally diverse Communities For Performance are needed to leverage Communities Of Practice in delivering direct business results, and that the implementation of KMS must be governed within and by cross-functional business processes. The knowledge-based theory of the firm and the knowledge life-cycle theory provide a conceptual understanding that managing the creation, mobilisation and diffusion of knowledge can yield competitive advantage. Based on these theories, an in-depth case study was conducted in Schlumberger’s technical service delivery process. The study analysed the implementation and the use of InTouch, Schlumberger’s KMS. The case study was conducted using an Abductive research strategy. The Means-End Chain approach and its laddering technique were used to collect and analyse data to establish 35 attributes vital for the implementation of an effective KMS – one that brings beneficial results. These attributes form the basis for creating the readiness assessment instrument – KIAT. A KMS implementation affects the social and technical aspects of an organisation. This study categorised the attributes along the three STS dimensions. The basis of the categorisation was the fit between each attribute and an STS dimension. The result is an assessment instrument to measure organisational readiness. The instrument, KIAT, consists of 50 factors to measure organisational readiness along the three STS dimensions for the creation, mobilisation and diffusion of knowledge. KIAT is operationalised in three organisational cases in different industries and processes. This allowed the instrument to be refined and led to the development of procedures to apply KIAT. The cases suggest that KIAT provides useful insights to discover or confirm KMS readiness where a cross-functional business process is the unit of analysis. The research contributes to research methodology in the KM field, as it is the first to use the Means-End Chain approach into knowledge management research by representing a hierarchy of organisational goals in a knowledge management initiative. For practitioners, my research makes two contributions. One, the KIAT readiness assessment instrument to diagnose their organisational readiness and take informed decisions. Two, the understanding of Communities For Performance. This study points the way for further research. This includes directions to explore the relationship between the levels of readiness and the effectiveness of KMS implementation, the relationship between organisations’ experience and their readiness, and the relationship between the dynamics of the KIAT Factors and organisational learning.

Made available in DSpace on 2015-04-16T14:49:01Z (GMT). No. of bitstreams: 1 Aqruivototal.pdf: 1587788 bytes, checksum: 2ee4dec236adface549580477a1a2e5d (MD5) Previous issue date: 2013-04-26 / Coordenação de Aperfeiçoamento de Pessoal de Nível Superior - CAPES / Along the rise of the knowledge society, the classical factors of production are being overtaken by the information as the most important asset of organizations. Due to this growing importance, ensure information security is crucial for organizations to succeed. In this context, technology-based companies that develop Information and Communication Technologies (ICT) solutions are of great importance. The objective of this research is characterized by investigating how the technology-based companies proceed to ensure information security and verify if knowledge sharing is the primary mean by which individuals attempt to ensure information security. Also are objectives of this research, investigating the knowledge that individuals associated with these companies have about standards and best practices in information security, besides the technological means used by them. To achieve our goals, we selected the participating companies from Farol Digital, and conducted semi-structured interviews with employees for data collection. Content analysis was the chosen approach to infer conclusions. As conceptual models we used Choo‟s (2006) knowledge cycle in organizations and the model of factors that influence knowledge sharing developed by Ipe (2003). We found that the information security procedures are developed informally. We also found that knowledge sharing is quite frequent in organizations, except when the knowledge is about information security. We explain this by the fact that the information security is a critical issue, where sharing wrong information can lead to harmful consequences for the sharer because the main advantage for sharing knowledge is the prestige acquired. Thus, they avoid sharing knowledge related to information security fearing that his image can be damaged, passing the responsibility of the security decisions to leaders and project managers. / Com a evolução da sociedade do conhecimento, os fatores clássicos de produção estão sendo superados pela informação como o ativo mais importante das organizações. Devido a essa crescente importância, garantir a segurança da informação é crucial para que as organizações obtenham sucesso. Nesse contexto, empresas de base tecnológica que desenvolvem soluções em Tecnologias de Informação e Comunicação são de grande relevância. O objetivo desta pesquisa se caracteriza por investigar como as empresas de base tecnológica procedem para garantir a segurança da informação e verificar se o compartilhamento de conhecimento é o principal meio pelo qual os indivíduos tentam garantir a segurança da informação. Também são objetivos desta pesquisa, investigar o conhecimento que os indivíduos associados a estas empresas têm sobre normas e melhores práticas de segurança da informação, além dos meios tecnológicos utilizados por eles. Para atingir os objetivos, foram escolhidas as empresas participantes do Farol Digital, nas quais foram realizadas entrevistas com seus funcionários utilizando-se de roteiros de entrevistas semi-estruturados como meio de coleta de dados. A análise de conteúdo foi a abordagem escolhida para inferir as conclusões. Utilizou-se como modelos conceituais o modelo de ciclo do conhecimento nas organizações elaborado pro Choo (2006) e o modelo de fatores que influenciam o compartilhamento de conhecimento elaborado por Ipe (2003). Verificou-se que os procedimentos de segurança da informação são desenvolvidos informalmente. Encontrou-se que o compartilhamento de conhecimento geral é constante nas organizações, mas quando o conhecimento é sobre segurança da informação, há muito pouco compartilhamento. Isso é explicado pelo fato do tema segurança da informação ser crítico, de forma que uma informação equivocada que foi compartilhada pode gerar consequências danosas para quem compartilhou, pois a principal vantagem relativa ao compartilhamento de conhecimento é a boa reputação que adquire que compartilha. Desta forma, eles evitam compartilhar conhecimentos relativos à segurança da informação temendo que a sua imagem possa ser negativada e deixam a responsabilidade das decisões de segurança para os líderes e gerentes de projeto.