Bakgrund: Högskolor och universitet bedriver utbildning och forskning, där sätten för att driva dessa under åren har förändrats. Lean-verktyg och principer har blivit allt vanligare i såväl offentliga som privata organisationer för att söka efter förbättringar och då även i högre utbildning. För att förbättra och effektivisera processer i högre utbildning kan Lean-verktyg och principer vara ett alternativ, dock finns det begränsat med forskning inom området som ligger till grund för denna studie. Syfte: Denna studie syftar till att undersöka vilka möjligheter och hinder det finns med att tillämpa Lean-verktyg och principer i högskolor. Studien undersöker ifall högskolor kan förbättra sina interna processer samt vilka problem och begränsningar som finns med tillämpningen av Lean-verktyg och principer. Metod: En abduktiv ansats har använts för att besvara studiens syfte och frågeställningar. Den teoretiska referensramen har samlats in i samband med insamlingen av empirisk data från en fallstudie på Högskolan i Gävle. Genom analys och diskussion av den teoretiska referensramen och insamlad data från fallstudien har en slutsats arbetats fram. Resultat/analys: Fallstudiens organisation och den valda processen har kartlagts utifrån dokument, intervjuer och enkäter. En värdeflödesanalys presenteras som belyser slöserier i processen och en föreslagen process åskådliggörs. Begränsningar: Lean-verktyg och principer i högre utbildning är ett område med begränsad forskning och är därför i behov av mer kunskap kring ämnet. Slutsats: Tillämpningen av Lean-verktyg och principer i högre utbildning har i denna studie visats vara möjligt och användbart. Studien visar också på att problem och begränsningar finns med tillämpningen som bör beaktas. / Background: Higher education conducts education and research, where the ways of operating these have changed over the years. Lean tools and principles have become increasingly common in both public and private organizations in search of improvements, which also regard higher education. In order to improve and streamline processes in higher education, Lean tools and principles may be an alternative. However, there is limited research in the area that forms the basis for further research. Purpose: This study aims to investigate the possibilities and obstacles of applying Lean tools and principles in higher education. The study explore whether higher education can improve their internal processes and also the problems and limitations that exist with the application of Lean tools and principles. Method: An abductive approach has been used to answer the study's purpose and questions. The theoretical framework has been collected in connection with the gathering of empirical data from a case study at the University of Gävle. Through the analysis and discussion of the theoretical framework and data collected from the case study, a conclusion has been drawn up. Results/analysis: The case study's organization and the selected process have been mapped based on documents, interviews and surveys. A value stream mapping is presented that highlights waste in the process and a proposed process is illustrated. Limitations: Lean tools and principles in higher education are an area of limited research and are therefore in need of more knowledge about the subject. Conclusion: In this study, the application of Lean tools and principles in higher education has been shown to be potential and useful. The study also shows that problems and limitations exist with the application.

Submitted by Divisão de Documentação/BC Biblioteca Central (ddbc@ufam.edu.br) on 2017-08-22T19:25:27Z No. of bitstreams: 2 Dissertação - Vanessa K.A.G. Ferreira.pdf: 5775561 bytes, checksum: 87f51e818dd4236979a6ff2a2a4ec9c5 (MD5) license_rdf: 0 bytes, checksum: d41d8cd98f00b204e9800998ecf8427e (MD5) / Approved for entry into archive by Divisão de Documentação/BC Biblioteca Central (ddbc@ufam.edu.br) on 2017-08-22T19:26:18Z (GMT) No. of bitstreams: 2 Dissertação - Vanessa K.A.G. Ferreira.pdf: 5775561 bytes, checksum: 87f51e818dd4236979a6ff2a2a4ec9c5 (MD5) license_rdf: 0 bytes, checksum: d41d8cd98f00b204e9800998ecf8427e (MD5) / Approved for entry into archive by Divisão de Documentação/BC Biblioteca Central (ddbc@ufam.edu.br) on 2017-08-22T19:26:31Z (GMT) No. of bitstreams: 2 Dissertação - Vanessa K.A.G. Ferreira.pdf: 5775561 bytes, checksum: 87f51e818dd4236979a6ff2a2a4ec9c5 (MD5) license_rdf: 0 bytes, checksum: d41d8cd98f00b204e9800998ecf8427e (MD5) / Made available in DSpace on 2017-08-22T19:26:31Z (GMT). No. of bitstreams: 2 Dissertação - Vanessa K.A.G. Ferreira.pdf: 5775561 bytes, checksum: 87f51e818dd4236979a6ff2a2a4ec9c5 (MD5) license_rdf: 0 bytes, checksum: d41d8cd98f00b204e9800998ecf8427e (MD5) Previous issue date: 2017-03-29 / This research aimed to analyze the contribution of the LHE philosophy to the management of academic-administrative processes in a Federal Public Higher Education Institution. With this purpose, a bibliographic research was carried out to conduct a survey about the literature on the subject and related topics, in order to identify the theoretical reference on the application of LHE, focusing on Public Higher Education Institutions (IESP) in Brazil. Through an action research, the mapping of an academic-administrative process was implemented in DAE / PROEG, using the Map of Value Flow. In order to evaluate the process in question, a specific Working Group was set up for this purpose. Finally, an Action Plan was proposed for the scope of possible improvements. With the execution of this research it is expected to have contributed in the theoretical production and in cases of LHE application in the Brazilian context. Furthermore, it is hoped to have demonstrated the plausibility of the application of the LHE, in particular, in the management of academic-administrative processes that proceed within PROEG/UFAM. / Essa pesquisa teve por objetivo geral analisar a contribuição da filosofia LHE para a gestão de processos acadêmico-administrativos em uma Instituição de Educação Superior Pública Federal. Para tanto, foi realizada uma pesquisa bibliográfica para o levantamento da literatura existente sobre o assunto e temas correlatos, no intuito de identificar o referencial teórico sobre a aplicação da LHE, com enfoque nas Instituições de Educação Superior Públicas (IESP) do Brasil. Por meio de uma pesquisa-ação fez-se o mapeamento de um processo acadêmico-administrativo que tramita no DAE/PROEG, utilizando-se o Mapa de Fluxo de Valor. A fim de avaliar o processo em questão, foi constituído um Grupo de Trabalho específico com este propósito. Por fim, foi proposto o Plano de Ação para o alcance das possíveis melhorias. Com a execução dessa pesquisa espera-se ter contribuído na produção teórica e em casos de aplicação do LHE no contexto brasileiro. Além disso, almeja-se ter demonstrado a plausibilidade da aplicação da LHE, em especial, na gestão de processos acadêmico-administrativos que tramitam no âmbito da PROEG/UFAM.