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The 21st century is characterised by a rapid technologically advancing environment, where organisations constantly change to gain and maintain a competitive advantage. The use of call centres in organisations has been in line with this technological advancement. South African organisations have not been an exception as they also have experienced the growth in call centres in the past few decades. Some of the benefits the business gains from the use of call centres include cutting costs and increased profits. However benefits to individuals working in call centres is not that obvious. Call centres have been labelled with such nicknames as electronic Sweatshops as they are characterised by poor working conditions, as individuals have to perform extremely routine tasks under extreme surveillance and harsh performance management systems. Such an environment has implications for the well being of individuals working in them. Previous research has indicated a relationship between organisational climate and employee well being. While this environment is viewed as toxic individuals continuously enter into it and some prosper than other, which brings into question whether the amount of control an individual perceives to have over his/her environment has any effect on their perception of the organisational climate. The main aim here is that work can be redesigned to benefit both the organisation and employees’ needs in the workplace. Therefore the aim of the current study is to investigate the organisational climate apparent in call centres, also looking at the relationship this construct has with Job Satisfaction, Life satisfaction and self esteem for call centre agents. The current research will also look at whether Locus of Control has an effect on this relationship. The findings of this research prove invaluable in its attempt to create awareness of the nature of work activities and quality of work life of call centre agents. The sample consisted of 97 call centre agents working in Johannesburg, South Africa. The results indicate there is a strong positive relationship between organisational climate including its subscales and Job Satisfaction, a weak and positive relationship between organisational climate and its subscale and Life satisfaction, while there was no observed relationship between organisational climate and self esteem. Furthermore the results indicated that Locus of Control does not moderate the relationship between organisational climate and job satisfaction, life satisfaction and self esteem.

Research suggests a link between gratitude and subjective well-being exists. Research on gratitude practices have shown to increase gratitude, subjective well-being, and other related outcomes. However, the efficacy of gratitude practices may be limited by the rote application of the gold standard gratitude practice--the gratitude journal. Such findings suggest that a more comprehensive, adaptable, and flexible gratitude practice may be needed. This study examined the efficacy of the My Best Self 101 (MBS101) gratitude module: an online gratitude resource that provides psychoeducation about gratitude along with a menu of empirically based gratitude practices. Using a randomized controlled design method, this study compared using the MBS101 gratitude module to using a gratitude journal for 21 days. The sample consisted of 225 adults recruited online and through university research systems. Seemingly unrelated regression models were used to analyze gratitude and subjective well-being outcomes between groups as well as the interaction between time spent on gratitude practice and group assignment. Compared to the gratitude journaling group, the MBS101 group had significantly better outcomes on gratitude and subjective well-being. Additionally, when the time and group interaction was added, the MBS101 group had greater increases in benefits for gratitude and subjective well-being with increased time spent. Further research is required to support these findings.

Background: According to the broaden-and-build model of positive mood, positive emotions are believed to broaden cognition resources and build psychological resiliency, to help incur positive psychological outcomes. Aim: We examined hope as a potential mediator of the association between positive mood and suicide protection (viz., life satisfaction and reasons for living) in adults. We hypothesized that positive mood would be associated with greater suicide protection through broadening hope agency and building hope pathways. Method: A sample of 320 college students completed measures of positive emotions, hope, and suicide protection. Results: Results from bootstrapped mediation testing indicated that hope agency, but not hope pathways, partially or fully mediated the relationship between positive mood and suicide protection. Limitations: It is not clear whether these findings are generalizable to a more diverse adult population. Also, it is not possible to rule out alternative causal models involving positive emotions and suicide protection. Conclusion: These findings provide some promising preliminary evidence for how positive emotions might help build hope agency to foster greater suicide protection in adults.

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The rise of social media has led to an increase in social media use and social media addiction. Research has found that social media addiction is influenced by various factors, and this study looks to examine the relation between social media addiction and users' life satisfaction, personality type and age group; and whether the type of social media platform moderates this relationship. This study dispersed survey questionnaires and conducted an ANCOVA to analyze the results. Results found that life satisfaction and social media addiction are negatively related, but the negative relation is larger for Twitter users. Results also found a positive correlation between Extraversion and Twitter users, and a negative correlation between Extraversion and Non-Snapchat users. There was no relation found for non-Twitter users and Snapchat Users and Extraversion. Additionally, this study found that Neuroticism and social media addiction are positively related. However, this relation is stronger for Twitter users. Finally, this study found that younger generations report more social media addiction across social media platforms except Facebook and TikTok. Suggesting that there is no relation between social media addiction and one's generation for Facebook and TikTok users.

Объектом исследования явилась удовлетворенность жизнью и жизнестойкость во второй период зрелости. Предметом исследования стали различия в уровне выраженности и характере взаимосвязи удовлетворенности жизнью и жизнестойкости у мужчин и женщин второго периода зрелости. Магистерская диссертация состоит из введения, двух глав, выводов по главам, заключения, списка использованной литературы и приложения, включающего в себя таблицу значимых отличий по исследуемым параметрам между мужчинами и женщинами. Объем магистерской диссертации 70 страниц, на которых размещены 5 рисунков и 12 таблиц. Во введении раскрывается актуальность проблемы исследования, разработанность проблематики, ставятся цель и задачи исследования, определяются объект и предмет исследования, формулируются гипотезы, указываются методы и эмпирическая база, а также этапы проведения исследования, теоретическая и практическая значимость работы. Первая глава включает в себя обзор иностранной и отечественной литературы феноменов удовлетворенности жизнью и жизнестойкости. Представлен раздел, посвященный психологическим особенностям людей второго периода зрелости. Выводы по первой главе представляют собой итоги по изучению теоретического материала. Вторая глава посвящена эмпирической части исследования. В ней представлено описание организации и методов проведенного исследования и результатов, полученных по всем использованным методикам: Методика «Тест жизнестойкости» С. Мадди (адаптация Осина и Рассказовой); Методика «Шкала удовлетворенности жизнью» (SWLS) Э. Динера; Методика «Оценка удовлетворенности качеством жизни» Н. Е. Водопьяновой. Также в главе представлены описательный, сравнительный и корреляционный анализ результатов исследования. Выводы по главе 2 включают в себя основные результаты эмпирического исследования. В заключении в обобщенном виде изложены результаты теоретической и эмпирической частей работы, а также выводы по выдвинутым гипотезам, обоснована практическая значимость исследования и описаны возможные перспективы дальнейшей разработки данной проблематики. / The object of the study was life satisfaction and resilience in the second period of maturity. The subject of the study was differences in the level of severity and the nature of the relationship between life satisfaction and resilience in men and women of the second period of maturity. The master's thesis consists of an introduction, two chapters, conclusions by chapters, a conclusion, a list of references and an appendix, which includes a table of significant differences in the studied parameters between men and women. The volume of the master's thesis is 70 pages, on which 5 figures and 12 tables are placed. The introduction reveals the relevance of the research problem, the elaboration of the problem, sets the purpose and objectives of the study, defines the object and subject of the study, formulates hypotheses, specifies methods and empirical base, as well as the stages of research, theoretical and practical significance of the work. The first chapter includes a review of foreign and domestic literature on the phenomena of life satisfaction and resilience. The section devoted to the psychological characteristics of people of the second period of maturity is presented. The conclusions of the first chapter are the results of the study of theoretical material. The second chapter is devoted to the empirical part of the study. It presents a description of the organization and methods of the study and the results obtained by all the methods used: The methodology "Test of resilience" by S. Maddi (adaptation by Osin and Rasskazova); The methodology «Life Satisfaction Scale» (SWLS) by E. Diener; The methodology «Assessment of satisfaction with the quality of life» by N. E. Vodopyanova. The chapter also presents a descriptive, comparative and correlation analysis of the results of the study. The conclusions of Chapter 2 include the main results of an empirical study. In conclusion, the results of the theoretical and empirical parts of the work are summarized, as well as conclusions on the hypotheses put forward, the practical significance of the study is substantiated and possible prospects for further development of this problem are described.

Mothers of children with autism face unique challenges that can negatively impact their well-being. Frequently, these challenges require elevated amounts of time, energy, and money to address. In an effort to investigate a low-demand approach to improving well-being, this study employed a signature strengths intervention with mothers of children with autism. Thus far, research on signature strengths with this specific population is very limited. Five mothers of children with autism participated in the study. All were married and highly educated. Four identified themselves as white, one as Hispanic. They ranged in age from 25-44. Each mother had between one and three children with autism. The participants attended an online meeting with the researcher after identifying their strengths. During the meeting, they discussed ways they already used their strengths, as well as more ways they might use them in the future. The participants then entered a four-week practice period. Each week they focused on one strength, aiming to use each strength in three new ways over the allotted seven days. The participants completed surveys to measure parental distress and life satisfaction at three points: baseline, immediately after a four-week intervention phase, and one month after the end of the intervention phase. Additionally, they answered a daily question that queried life satisfaction on a Likert-scale throughout the baseline and intervention phases. Overall, the group reported a decrease in parental distress and an increase in their level of life satisfaction and daily satisfaction. These results add to other research that has found beneficial outcomes for mothers of children with autism who are taught to use their strengths more often. The use of signature strengths interventions could help to address a critical need among this group of mothers: mental health support that does not require excessive effort or time.

Objectives: Quality of life (QoL) has been the focus of increasing interest in oncology. QoL assessment instruments implicitly assume that each QoL domain has the same meaning for each patient. The objective of this study was to analyze the importance of and the satisfaction with QoL domains and to analyze the relationship between the two. Methods: A sample of 308 breast cancer survivors was examined twice with a three-month time interval. The women completed the two QoL questionnaires Questions of Life Satisfaction (FLZ-M), which measures participants’ satisfaction with eight QoL domains and the subjective importance of those domains to them, and the EORTC QLQ-C30. A sample of 1,143 women from the general population served as controls. Results: Compared with the general population sample, the patients were less satisfied with their health andmore satisfied with all other QoL domains. The subjective importance of health was lower in the patients’ sample (Effect size: d = 0.38). Satisfaction with health and importance of health were slightly positively correlated (r between 0.05 and 0.08). The effect of QoL domain importance on general QoL was small (beta between −0.05 and 0.11), and interaction effects between domain importance and satisfaction on the prediction of global QoL were negligible. Conclusion: In addition to satisfaction with QoL dimensions, the subjective importance of these dimensions is relevant for psychooncological research and treatment. Health is not the only relevant QoL domain in breast cancer survivors, other domains such as finances also deserve health care providers’ attention.