BACKGROUND: Corporate reputation refers to an organisation’s past and present action, which has a huge impact on how the organisation is viewed by its internal and external stakeholders. In the context of business organisation, the importance of reputation in public service and government organisations needs to be recognised, especially in South Africa, where many problems are associated with local government. Coupled with this, there has been lack of emphasis on collaborative consultation processes and participation by the communities in matters that affect them. OBJECTIVE OF THE STUDY: The purpose of this qualitative, interpretive study was to analyse personal experiences of employees at a local municipality, on the management of corporate reputation. Systems theory was adopted as a theoretical framework for the study. METHOD: This research employs a qualitative research method and a case study design. The qualitative research was relevant for this research as it is naturalistic, which is research based in natural settings where communication occurs. The in-depth individual, semi structured interviews enabled the researcher to get rich information from the participants, who are employees of the municipality and work within the broad frame of public relations, communications, event management and marketing. These participants engage with the external stakeholders on events management or on expertise, leadership and management skills with regard to corporate reputation management. RESULTS: The results reveal that management of reputation is probably a multifaceted concept. Hence corporate social responsibility, emotional appeal, financial performance, products and services, vision and leadership and workplace environment all feature but it is unlikely that the participants perceive reputation as separate from image and identity as they use the terms synonymously. The responses reveal that a systems view of an organisation, being social in a social system, indicate that the various components in the internal environment cannot be separated from the external environment as they are continuously and dynamically interacting with one another with corporate communication acting as a ‘glue’, which holds them together. Corporate communication is thus an essential part of the system as it serves to align the organisation’s vision, culture and image that people have of an organisation.

The objectives of the work – to determine the efficiency extending trends of Local Municipality administration’s activity. The tasks: 1. To analyze conception of efficiency and modern public administration’s elements of extending efficiency. 2. To investigate state employees’ working in municipalities point of view to the efficiency of activity. 3. To formulate recommendations to the activity’s extending efficiency for local municipalities administrations. Methods of investigation: analysis of scientific literature, induction and deduction, logical analysis and synthesis, comparing analysis, logical and graphic modeling methods, documents’ analysis and questionnaire. While studying Lithuanian and other countries authors’ scientific works, periodical literature about Local Municipality activity’s efficiency extending elements, there are analyzed and discussed possible elements about the extending of efficiency and determined the possibilities to extend Local Municipality activity’s efficiency trends.

<p>The extent of a community experiencing social vulnerability depends on the community&rsquo / s ability to access resources that may contribute to coping mechanisms (either within the household or provided externally by a responsible authority) that decrease the impacts and effects of a disaster. Therefore, the purpose of this research was to identify the existence of social and institutional mechanisms that aim to reduce experiences of water inaccessibility and the causes of social vulnerability, and increase coping mechanisms within Kayamandi. Kayamandi is a low income residential community on the north-westerly periphery of the greater Stellenbosch town in the Western Cape. The research attained&nbsp / responses through questionnaires and surveys from residents, community organisations and responsible personnel. These surveys allowed the researcher to produce raw attribute data for each household that assisted in spatially representing vulnerable households and informing the five priority areas of the Hyogo Framework for Action. Contributing to this method of attaining information, secondary geographic data collection was obtained through the Stellenbosch Local Municipality, the National Geospatial Information Directorate and the National Demarcation Board. The findings of this thesis established that household and public water infrastructure contribute to the risk of experiencing social vulnerability that affects economic standings and quality of health within the community. Contributing to this and due to Kayamandi&rsquo / s politically sensitive and historically fractioned community, social cohesion has also been noted as an area of vulnerability. Although these vulnerabilities are experienced, residents are able to implement technical, social and municipal reliant coping mechanisms. However, although efforts from Stellenbosch Local Municipality do respond to most of the key indicators within the Hyogo Framework for Action, the study found no concrete efforts within the Stellenbosch Local Municipality that illustrate integrated mechanisms to reduce the impacts of disasters and compound effects.</p>

<p>The extent of a community experiencing social vulnerability depends on the community&rsquo / s ability to access resources that may contribute to coping mechanisms (either within the household or provided externally by a responsible authority) that decrease the impacts and effects of a disaster. Therefore, the purpose of this research was to identify the existence of social and institutional mechanisms that aim to reduce experiences of water inaccessibility and the causes of social vulnerability, and increase coping mechanisms within Kayamandi. Kayamandi is a low income residential community on the north-westerly periphery of the greater Stellenbosch town in the Western Cape. The research attained&nbsp / responses through questionnaires and surveys from residents, community organisations and responsible personnel. These surveys allowed the researcher to produce raw attribute data for each household that assisted in spatially representing vulnerable households and informing the five priority areas of the Hyogo Framework for Action. Contributing to this method of attaining information, secondary geographic data collection was obtained through the Stellenbosch Local Municipality, the National Geospatial Information Directorate and the National Demarcation Board. The findings of this thesis established that household and public water infrastructure contribute to the risk of experiencing social vulnerability that affects economic standings and quality of health within the community. Contributing to this and due to Kayamandi&rsquo / s politically sensitive and historically fractioned community, social cohesion has also been noted as an area of vulnerability. Although these vulnerabilities are experienced, residents are able to implement technical, social and municipal reliant coping mechanisms. However, although efforts from Stellenbosch Local Municipality do respond to most of the key indicators within the Hyogo Framework for Action, the study found no concrete efforts within the Stellenbosch Local Municipality that illustrate integrated mechanisms to reduce the impacts of disasters and compound effects.</p>

The extent of a community experiencing social vulnerability depends on the community’s ability to access resources that may contribute to coping mechanisms (either within the household or provided externally by a responsible authority) that decrease the impacts and effects of a disaster. Therefore, the purpose of this research was to identify the existence of social and institutional mechanisms that aim to reduce experiences of water inaccessibility and the causes of social vulnerability, and increase coping mechanisms within Kayamandi. Kayamandi is a low income residential community on the north-westerly periphery of the greater Stellenbosch town in the Western Cape. The research attained responses through questionnaires and surveys from residents, community organisations and responsible personnel. These surveys allowed the researcher to produce raw attribute data for each household that assisted in spatially representing vulnerable households and informing the five priority areas of the Hyogo Framework for Action. Contributing to this method of attaining information, secondary geographic data collection was obtained through the Stellenbosch Local Municipality, the National Geospatial Information Directorate and the National Demarcation Board. The findings of this thesis established that household and public water infrastructure contribute to the risk of experiencing social vulnerability that affects economic standings and quality of health within the community. Contributing to this and due to Kayamandi’s politically sensitive and historically fractioned community, social cohesion has also been noted as an area of vulnerability. Although these vulnerabilities are experienced, residents are able to implement technical, social and municipal reliant coping mechanisms. However, although efforts from Stellenbosch Local Municipality do respond to most of the key indicators within the Hyogo Framework for Action, the study found no concrete efforts within the Stellenbosch Local Municipality that illustrate integrated mechanisms to reduce the impacts of disasters and compound effects. / Magister Artium - MA

Waste reprocessing is a growing trend in different communities around South Africa which has become influential to the socio-economic liberalism of the people that are recycling at source in their respective areas. The focus of the research study is on the contributions of community-based organisations involved in recycling towards the social and environmental sustainability. The study explores (i) work done by community-based organisations in recycling, (ii) how the organisations turn unwanted products in to something usable and manage to sustain themselves and provide for their families, and (iii) how unpleasant municipality policies on the management of waste are to the organisations involved in recycling. As a result a comprehensive and consistent information set comprising significant contributions from the responsible stakeholders that contribute to the national waste stream will be expressed; regarding the development of relevant statutory frameworks to address and clarify issues facing reprocessing at large. South Africa is signatory to a number of international accords, hence a comprehensive international perspective on waste re-utilisation is incorporated. The notion of partnership is emphasized as it ought to be accompanied by other measures that can unleash a practical validity and influence; hence the public-private partnership strategy towards recycling is recommended as a requisite to try and tackle the challenges facing community-based organisations and the system of managing waste especially in the Emfuleni Local Municipality. The partnerships should be determined as the principle framework between the people, the private sector and the entire administration. The more serious the community-based organisations towards the system of managing waste around an area, the better it will turn out to be for the communities concerned. Unemployment is also the biggest issue thus far and strategies have long been implemented to tackle the crisis, and yet the public is still faced and halted by means that are expensive in nature. Advanced educational facilities for instance, which are still major challenges to the people around Emfuleni. The logic of responsibility now is therefore to develop, implement and enforce recently formulated legislation to encourage the masses to be involved in the process of recycling. Indeed, the lack of co-ordination by private sector, the people and local authorities has resulted in the involvement of community-based organisations being regarded as non-existing and not being intensified in South Africa. The contributions made by waste pickers in making sure that the green environment concept is maintained in societies they live in, is in fact the actual concern in undertaking these research study. The negative stigma associated with the communities involved in recycling is endured as individuals are able to support their families and themselves through recycling ingenuities. The Emfuleni Local Municipality has some of the best strategies and plans to address the involvement of community-based organisations in their disposal, and the full implementation of this category has to prioritised in order to achieve a hospitable and sustainable environment for the area. / M Development and Management (Public Management and Governance), North-West University, Vaal Triangle Campus, 2014

The concept public participation as the bedrock of participatory democracy has the advantages of empowering civil society in decision-making skills and in legitimizing execution of programmes and projects. The vehicle driving public participation is the system of Ward Committees. legislations such as White Paper on Local Government and the Constitution obligate municipalities to involve communities in facilitating development. Participation is an essential part of local democracy and is a statutory prerequisite for the local community to be drawn into decision-making through processes such as the integrated development planning. The task of Mafube Local Municipality is not only to provide services that encourage sustainable living standards but, to also guarantee that the Mafube community is involved in council strategies and activities that affect the lives of local community. The study was undertaken to determine the effectiveness of ward committees in becoming partners in the developmental role of Mafube Local Municipality. For the purpose of the study, hypothesis was formulated that ward committees are necessary mechanisms for facilitating service delivery and yet social and administrative challenges confront their efficient functioning at Mafube Local Municipality which needs to be resolved. To test the hypothesis, empirical research method of open ended questionnaires and interviews was used to test attitudes and perceptions of councillors, ward committees and the community of Mafube Local Municipality on the effectiveness of ward committees. Amongst other findings, it was found that: * Ward committees as community structures are well known by the community of Mafube. * Ward committees need an on-going training with regard to their roles and responsibilities so that they are empowered to execute their duties as is required of them. * The literacy level among certain ward committee members poses a challenge in enabling them to understand municipal programmes or projects. * Public participation is viewed as consultation because there is minimal participation of the community during the planning and decision making of the municipal programmes or projects. * Majority of community members do not attend ward or public meetings. * Elections of ward committees are sometimes not fair and transparent, depending on political affiliation. The study concludes with recommendations for consideration and implementation by Council of Mafube Local Municipality in enhancing service delivery. / M Development and Management (Public Management and Governance), North-West University, Vaal Triangle Campus, 2014

Past research has established that South Africa has a problem of high unemployment rate. This is accompanied by a low entrepreneurship activity that tends to lag far behind that of other developing countries as measured over the years by the Global Entrepreneurship Monitor (GEM) research. Entrepreneurship and small business are well recognised for their role in both economic growth and job creation. This study set out to investigate the informal sector entrepreneurial activity in Emfuleni Local Municipality which has experienced large scale retrenchments over the past decade. A literature survey was conducted to understand the characteristics, successful practices and weaknesses that distinguish the informal sector from the formal sector. The empirical study which was conducted by means of survey questionnaire among the informal sector entrepreneurs indicated that entrepreneurship in the informal sector can provide a form of income for some people that cannot be absorbed in the formal labour market. The findings of the study was that this area of entrepreneurship is dominated by the youth as more than half of the respondents were below the age of 35 years. It was also found that most of the entrepreneurs have never been formally employed which may be problematic when it comes to skills. While most of them recognised the importance of training and skills, they were also positive that they can benefit from training especially in the area of marketing and promoting their product and services. These entrepreneurs however do not seem to be benefiting from government initiatives such as the workshops offered by the local municipality and other assistance offered by the government agencies. The low skills level of most of these entrepreneurs may also hinder their ability to grow their businesses beyond the one–man operations. It is recommended therefore that the organisations such as the National Youth Development Agency double their efforts in helping the youth to become successful small business owners. The government agencies, particularly those targeting the youth should make a conceited effort to provide training in particular to these people if they are to make a lasting impact on job creation. / Thesis (M.B.A.)--North-West University, Potchefstroom Campus, 2011.

Section 38 of the Local Government Municipal Systems Act (32 /2000) tasks municipalities to establish a performance management system that corresponds with resources, circumstances, objectives, indicators and targets as stated in the municipalities integrated development plan. The Act further states that a culture of performance management should be promoted amongst all stakeholders. Thus, the Emfuleni Local Municipality (ELM) has the statutory obligation to provide an effective and efficient people cantered administration that will ensure quality and sustainable service delivery. The Emfuleni Local Municipality tends to have a culture of non - performance or low service delivery which is prevalent amongst employee or personnel. Performance Management System (PMS) is the service delivery tool, which in this regard is designed to specifically enhance service delivery among the communities. The objective of this study was to assess the effects of implementation of PMS by officials and employees to ensure whether there is effective, efficient and economic delivery of services at ELM. For the purpose of this study, the hypothesis was formulated that due to the inability of integrating IDP planning system with performance management and service delivery, Emfuleni Local Municipality is ineffective in successful implementation of the IDP. To test the validity or otherwise of the hypothesis, use was made of theoretical review of literature on PMS as a tool for enhancing service delivery at ELM. Further there was an empirical research methodology of open - ended questionnaire that was used to test attitudes and perceptions of municipal officials and employees and effectiveness of implementation of PMS at ELM. It was found among others, that: there is lack of experience and proper training among municipal officials at ELM, ELM employs inexperienced and not well trained employee in the management level, balance scorecard remains a valid instrument at Emfuleni's disposal to influence commitment to the delivery of service, management at ELM did not market PMS effectively to the staff, the PMS has positive influence on production, the political and administrative accountability in a democratic government cannot be dissociated from each other. The study ends with recommendations for action to be taken by management of ELM. / Thesis (M. Development and Management)--North-West University, Vaal Triangle Campus, 2009.

Section 38 of the Local Government Municipal Systems Act (32 /2000) tasks municipalities to establish a performance management system that corresponds with resources, circumstances, objectives, indicators and targets as stated in the municipalities integrated development plan. The Act further states that a culture of performance management should be promoted amongst all stakeholders. Thus, the Emfuleni Local Municipality (ELM) has the statutory obligation to provide an effective and efficient people cantered administration that will ensure quality and sustainable service delivery. The Emfuleni Local Municipality tends to have a culture of non - performance or low service delivery which is prevalent amongst employee or personnel. Performance Management System (PMS) is the service delivery tool, which in this regard is designed to specifically enhance service delivery among the communities. The objective of this study was to assess the effects of implementation of PMS by officials and employees to ensure whether there is effective, efficient and economic delivery of services at ELM. For the purpose of this study, the hypothesis was formulated that due to the inability of integrating IDP planning system with performance management and service delivery, Emfuleni Local Municipality is ineffective in successful implementation of the IDP. To test the validity or otherwise of the hypothesis, use was made of theoretical review of literature on PMS as a tool for enhancing service delivery at ELM. Further there was an empirical research methodology of open - ended questionnaire that was used to test attitudes and perceptions of municipal officials and employees and effectiveness of implementation of PMS at ELM. It was found among others, that: there is lack of experience and proper training among municipal officials at ELM, ELM employs inexperienced and not well trained employee in the management level, balance scorecard remains a valid instrument at Emfuleni's disposal to influence commitment to the delivery of service, management at ELM did not market PMS effectively to the staff, the PMS has positive influence on production, the political and administrative accountability in a democratic government cannot be dissociated from each other. The study ends with recommendations for action to be taken by management of ELM. / Thesis (M. Development and Management)--North-West University, Vaal Triangle Campus, 2009.