An exploratory investigation using a case study approach was undertaken in five organisations in different sectors, to explore whether there is any connection between CEO leadership style and adoption of the marketing concept by the organisation. Findings emerged on several levels. The market orientation and marketing concept, beyond the level of customer focus, is not well understood in organisations. The integration of market orientation and marketing effort across the organisation presents as the most problematic component of the marketing concept, as well as the one where CEO leadership style has the most potential to impact. The language of leadership theory is not actively assumed by people working in the case study organisations. The way people experience leadership style is ultimately personal, interpersonal and difficult to describe. Leadership attributes are valued differently in different organisations. Highly regarded leadership strengths result in perceived weaknesses being forgiven. In relation to the main research question, intuitively most people believed there is a connection between CEO leadership style and adoption of the marketing concept, but this was difficult to test at an organisational level due to small sample sizes and because each case study business presented with relatively high market orientations and CEOs with appropriate leadership styles. The CEO leadership themes commonly determined to be relevant were people focus (in terms of customers and staff), vision, change orientation, and passion/enthusiasm for the business. Survey data at the individual level was aggregated across the five organisations and analysed. Results showed the above attributes, and others associated with transformational leadership approaches, were related to perceptions of market orientation. While these results cannot be statistically generalisable because of the small and unrepresentative sample used, the findings suggest that the link between individual organisation members' perceptions of market orientation and CEO leadership would be worthy of a larger study.

This thesis deals with the golf theme. Popularity of golf is growing, and increasingly in the context of the rising new golf courses, which are competitors. The main target is to propose methods and measures to support the activities of the Golf Club Pardubice, which I chose on the basis of four years work experience. Prior to its implementation, I developed a survey of customer satisfaction. At the proposal continues marketing concept of Golf Club Pardubice. In this thesis, the emphasis is on the needs and wishes of the customer, as a key element of marketing itself.

This diploma thesis is concerned with a concept of marketing strategy for a chosen company. The main goal of this thesis is to create a marketing strategy for the company. This strategy should be in accordance with holistic marketing concept. This marketing strategy will reflect the main characteristic of the company and the situation of the Czech market as well. This diploma thesis is divided into two parts. The first part describes a theoretical basis of the holistic marketing concept. The second part analyses the level of marketing in the company and suggests new marketing activities.

Title: Marketing concept for I. ČLTK Prague Objectives: The main objective of this work is to create a marketing concept for I. ČLTK Prague, which identifies current and future state of the organization, the organization's objectives and strategies to achieve them, defines marketing mix and determines how to implement and control set strategies. Methods: In my work I used a combination of qualitative and quantitative research. To define initial situation, I used the descriptive research, specifically the technique of observation. For further information on the situation I interviewed managers of the organization. For the evaluation of external factors I applied the STEP analysis. Quantitative research was represented by marketing research in the form of electronic and written questioning. For the formulation of strengths and weaknesses of the club, opportunities and threats I used the SWOT analysis, which I used also for competitors. Results: Within the thesis a marketing concept for I. ČLTK Prague was developed. Keywords: Marketing, marketing concept, marketing mix, marketing research, sponsorship.

The thesis deals with new hospitality marketing concepts and presents some interesting concepts created in the last decade. The aim of this thesis is to analyze concepts, evaluate demand among potential customers for new concepts and design unique hospitality marketing concept. The theoretical part deals with the marketing definition and clarification of what marketing includes. In the analytical part, there are new hospitality marketing concepts described in general, and then the concepts for selected segment -- parents with children. For the purpose of this thesis was created a questionnaire, which examines the demand for new concepts and customer satisfaction or dissatisfaction with the existing hospitality concepts. Results are presented in a separate chapter. The thesis concludes with a new design concept, its description, competitive analysis and marketing mix.

The background to this thesis is found in the growing importance of the marketing concept. The concept has been used frequently in articles in the past few years, in spite of lack of consensus about what it is. To make a contribution to the theoretical field the theories about service marketing and market orientation had to be examined and the relevant factors drawn out to construct a model for describing market orientation in service companies. The theoretical examination resulted in the follo­wing three components that together constitutes the foundation of the marketing concept in service companies: market information, the support system and the customer meeting. The main purpose of this thesis is to describe and analyze the marke­ting concept in service companies. Within this purpose the study also will identify which driving forces and obstacles affects market orientation. To a certain extent the process towards market orientation also is examined. The first analyses of the two insurance companies showed that the de­gree of activity in working with the factors that constituted the marketing concept varied. In general they had worked with approximately the same factors almost in the same way. In so doing they had worked more with some of the conceptual and behavioral factors than with the others. The cases differed from the theoretical frame of reference, as expected. However, the differences were impossible to explain with the component model. New analyses of the empirical data showed other factors that had influenced the market orientation process in the companies. The new factors could be divided into four groups depending on whether they were considered as internal or external factors and whether they were driving forces or obstacles for the process. One original component that proved to be of great importance in the market orientation process was market information. Neither of the insu­rance companies had worked with that component in a systematic way to find out, for example, the customers needs and wants. The study resulted in a more dynamic model of the market orientation process - the cycle model. It visualize the relation between the compo­nents and it also adds on a time perspective to market orientation, since it is supposed to continue over time. / digitalisering@umu

I deal with essential context of the value for consumers in terms of CRM (Customer Relationship Management) with emphasis on meaning for the competitiveness of the firm in the dissertation. Methodology for succesful implementation, innovation of the total concept of customer relationship management and assesment criteria to measuration of fruitfulness of implementation, innovation of the total concept of customer relationship management are the content of the dissertation.

本論文共一冊，約五萬字，分成五章十七節，其簡要內容如下： 本論文打算利用企業管理之行銷觀念（MARKETING CONCEPT） 及市場區隔之策略（M ARKET SEGMENTATION STRATEGY ），對大學生之國劇觀賞行為做一研究，以提供一嶄 新觀賞者類型之透視方式，直接描述觀賞者之內在心□、觀賞動機、外在生活型態及 觀賞行為之關係。期望使各劇團及有關單位對其現有及潛在之觀眾能有更深一層之瞭 解，進行發揮行銷觀念於國劇節目之製作上。如此，不但可使觀眾獲取真正的滿足， 而且我優良的國劇文化也可以繼續發揚光大。至於以大學生為研究對象，主要是基於 ：大學生不但是年輕一輩的觀眾，有其成長與繁延之可能性，而且以其知識尖兵角色 ，對於國劇文化之推展將更具成效。因此本文乃以大學生為主要研究對象，探討其生 活型態與國劇觀賞行為之關係。

This Master's Thesis deals with the Czech fashion scene. Development of fashion is outlined in the introduction. It should help to understand the whole market. The work deals with marketing of fashion brands and focuses primarily on marketing Czech fashion brands offering fashions for women. Czech fashion scene is analyzed in detail and pointed out the weaknesses that need to be improved. In connection with the findings outlined here is a solution that should help Czech fashion scene.

This diploma thesis focuses on the use of internal marketing in the corporate practice of particular companies in the area of increasing the satisfaction of employees. An important element is the analysis of the current state of the corporate environment and employee satisfaction research, which is a key starting point. Part of the thesis is the proposals.