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The focus of this thesis is on the bilateral relationship between South Africa and Malaysia. The thesis appropriates ‘critical theory,’ and as a flexible theoretical tool, and, as an open-ended, loose frame in order to give voice to the marginalized and voiceless from the South. The thesis thus looks at the politico-economic ties that have been developed and brings into view the socio-cultural relations that had been established between the peoples of the two sovereign nation-states during the apartheid and post-apartheid eras respectively. The basic purpose of this study was fivefold: (a) to contribute to the extant literature that concentrates on South Africa’s relations with Malaysia, (b) to examine the relationship at political and economic ties in some detail, (c) to demonstrate that apart from the afore-mentioned bonds IR specialists should also take into account the socio-cultural dimensions of international relations, (d) to bring to light the nation-state’s limitations when discussing the role of non-state actors and considering the contributions of other factors such as globalization, and (e) to stimulate further research on bilateral and multilateral relations in the South – particularly between South Africa and other states in Asia and Latin America - that would assist to better understand the past, present and perhaps the future.

朱峰. / 論文(哲學博士)--香港中文大學, 2004. / 參考文獻 (p. 236-248). / Electronic reproduction. Hong Kong : Chinese University of Hong Kong, [2012] System requirements: Adobe Acrobat Reader. Available via World Wide Web. / Electronic reproduction. Ann Arbor, MI : ProQuest Information and Learning Company, [200-] System requirements: Adobe Acrobat Reader. Available via World Wide Web. / Mode of access: World Wide Web. / Abstracts also in English. / Zhu Feng. / Lun wen (Zhe xue bo shi)--Xianggang Zhong wen da xue, 2004. / Can kao wen xian (p. 236-248).

Since the late 1990s the government of Malaysia has increased emphasis on its Intensification of Research in Priority Areas (IRPA) program, focusing scientific research in universities and government research institutes (GRIs) on activities most likely to enhance national economic performance. The IRPA’s main purpose is to fund commercially viable research for the benefit of business. However, its 2001 mid-term review showed its rates and volumes of commercialization and technology transfer (CTT) to be inadequate. This study aimed to explain the perceived low rate of adoption and commercialization of scientific knowledge in manufacturing in Malaysia by exploring the actions of companies, universities and GRIs. Two main models of technical change, the Technik and the STH ones, were used. Fieldwork was carried out in Malaysia. Purposive sampling led to selection of 60 interviewees: 23 managers and professionals from companies, 17 scientists, eight Technology Transfer Office officers, six senior research administrators, three venture capitalists, two journalists and a politician. The interviews were open-ended. It was seen that research findings were not always relevant to company interests, and companies often preferred their own or adopted, sometimes reverse-engineered, technology. Government CTT funds did not help much in with design, prototypes and pilot plants. Inadequate communication and lack of trust influenced the low uptake of research findings. The commercial relevance of much scientific research was questioned. More government support for company risk-taking appeared to be needed. Differences in attitude and poor understanding of policies and principles tended to contribute to low uptake. Managers, professional, scientists, Technology Transfer Officers, senior research administrators, venture capitalists needed more flexibility, knowledge and skills to respond to profit-driven research findings. A specifically Malaysian approach to CTT was advocated.

Thesis (MA)--Stellenbosch University, 2014. / ENGLISH ABSTRACT: The core question this study aims to address is whether a state-sponsored ethnic middle class in a dominant party political system premised on ethnic politics, will punish the ruling party by not according them their electoral vote. The latter core question stems from the conventional notion of a large middle class producing stronger democratic tendencies within a society. However, South Africa and Malaysia are dominant political party systems where politics is aligned along ethnic lines fundamentally because of the colonial and apartheid histories. Furthermore, the ethnic middle classes’ (Malays and Blacks) grew as a result of affirmative action policies implemented by the same political parties that dominated the political scene in the respective countries. An analytical framework of one-party dominance, ethnic politics and the composition of the state bureaucracy, is applied to analysing the Black and Malay middle classes’ behaviour in South Africa and Malaysia. This study looks at how the Black and Malay middle classes’ grew via state affirmative action policies implemented in public service employment, business and education; which are fundamental spheres for social upward mobility. This was done by looking at the implementation of the NEP in Malaysia between 1971 to 1990, and the implementation of BEE and employment equity in South Africa post-1994. South Africa and Malaysia’s colonial and apartheid histories created economic imbalances amongst majority and minority ethnicities primarily. Therefore, after independence and the inauguration of democracy the assumption of political power of ethnic majorities resulted in a need for the past’s economic imbalances to be addressed. Hence, affirmative action policies were implemented that would benefit the ethnic majority groupings (Malays and Blacks) where the electorate is highly polarised. Therefore, the outcome of this study suggests that because politics are aligned along ethnic lines under a climate where the ANC and the UMNO have political hegemony, the Malay and Black middle classes’ are unlikely to bite the hand that feeds it. / AFRIKAANSE OPSOMMING: Die kernvraag in hierdie studie wentel om die moontlikheid al dan nié dat ‘n staat-ondersteunde etniese middelklas in ‘n dominante-party politieke opset wat op etniese grondslag gebaseer is, die regerende party sal straf deur hul verkiesingstem te weerhou. Dit spreek die konvensionele siening aan dat ‘n groot middelklas demokratiese tendense in ‘n gemeenskap sal versterk. Nietemin, bestaan dominante-party stelsels in Suid-Afrika en Maleisië ooreenkomstig basies etniese riglyne as gevolg van hul onderskeie apartheid en koloniale geskiedenisse. Meer nog: die etniese middelklasse het hul bestaan te danke aan die regstellende aksie beleide wat ingestel is deur dieselfde politieke partye wat die politiek in die onderskeie lande domineer. Swart en Maleier middelklas-gedrag in Suid-Afrika en Maleisië is ge-analiseer volgens ‘n raamwerk van een-party oorheersing en die samestelling van die staatburokrasie. Hierdie studie fokus op die wyse waarop die Swart en Maleisiese middelklas deur middel van regstellende aksie in openbare dienste, besigheid en opvoeding – die fundamentele sektore vir die ontwikkeling van opwaartse mobiliteit in die samelewing – bevoordeel is. Dit is gedoen deur te kyk na die beleidstoepassing van die NEP in Maleisië tussen 1971 en 1990 en die toepassing van Swart Ekonomiese Bemagtiging (BEE) en gelyke werkgeleenthede in Suid-Afrika sedert 1994. Die grootste ekonomiese wanbalans tussen meerderheid- en minderheidsgroepe is hoofsaaklik die gevolg van Maleisië en Suid-Afrika se onderskeidelike geskiedenisse van koloniale en apartheidsregering. Onafhanklikheid en die instelling van ‘n demokratiese stelsel het dus aandag aan die ekonomiese wanbalans genoodsaak. Vanselfsprekend sou die regstellende aksie ter voordeel van die meerderheids- en etniese groepe (Maleiers en Swart mense), waar die elektoraat uiters gepolariseer is, werk. Die uitkoms van hierdie studie dui daarop dat weens die klimaat geskep deur die politieke hegemonie van die ANC en die UMNO, waar die politiek volgens etniese riglyne bedryf word, dit onwaarskylik is dat die Maleisiese en Swart middelklasse bevoordeling van die hand sal wys.

published_or_final_version / English / Master / Master of Arts

published_or_final_version / English / Doctoral / Doctor of Philosophy

In spite of the rapid growth and internalization of banking services in particular, managers first need to correctly identify the antecedents of what the local consumer perceives as service quality and its link to service climate, thus the strengths of this relationship would be beneficial as a global competitive tool. Although significant studies had been done regarding issues and factors contributing to service quality and service climate in the banking industry, very little has been published regarding the connection between perceptions of these dimensions. The purpose of this study is to describe an accomplished research to determine whether Malaysian local bank customers’ perceptions of service quality and its dimensions relate to employees’ perceptions of service climate and its dimensions; and to ascertain whether various background elements’ reported differences influence the relationships between the dimensions of service quality and service climate. This study encapsulated two phases of survey with open-ended and close-ended questionnaires consecutively. The researcher employed the Profile Accumulation Technique in the first phase and from the respondents’ results, close-ended questionnaires were constructed with responses from four local banks in Malaysia, corroborated together with previous scholars’ findings. Several analyses were carried out such as demographic, reliability, validity, performance, non-parametric and parametric tests and elaboration analysis. The main findings produced nine dimensions of service quality (Automated Teller Machine; corporate image; customer interaction and customer service; online and phone banking; physical feature and facilities; products and services; rates and charges; management and staff) and eleven dimensions of service climate (benefit, bonus, reward and salary; corporate image; customer service; facilities; organization; department and branch; management; organization output; products and services; workforce; myself). There were significant relationships between service quality and service climate dimensions. Respondents’ characteristics influenced the strength of the relationships between dimensions, service quality and service climate. Consequently, the results offered significant implications for participating banks to improve quality in their environment concerning their employees and customers; using customer-oriented processes and training programs within an increasingly diverse marketplace. Economic development, the political situation, socio-cultural system and the level of sector maturity do need to be considered by managers and policy makers so as to investigate their influence on service quality and service climate.

Approved for public release, distribution is unlimited / Islam permeated throughout the military institutions of Malaysia, Pakistan and Indonesia and replaced the Western and foreign military cultures the military had inherited due to society becoming Islamized following the revival of Islam. The implementation of true Islamic model practices and values differ slightly from country to country depending first on the level of piousness of its existing military personnel, new personnel input and the military leadership. The second factor is the degree of motivational drive of the head of state in encouraging Islam. Islamized military institutions are also faced with the challenges created as a result of sects and schools that emerge in the form of Islamic parties and extremist groups. The argument will be that Islamic teachings in military affairs can result in peace, solidarity and solve the Civil-Military Relations (CMR) problems. In the final analysis, guided moderate Islamic influence' bring harmony to CMR in Malaysia, while the uncoordinated influence of Islam in the Indonesian military made the CMR problematic. It is different in Pakistan because the strong influence of Islam has encouraged the generals to wrest political power from civilians. / Lieutenant Colonel, Royal Malaysian Air Force

by Jan Abdullah, Wong Sok Kiew. / Thesis (M.B.A.)--Chinese University of Hong Kong, 1998. / Includes bibliographical references (leaves 136-138). / ABSTRACT --- p.iv / TABLE OF CONTENTS --- p.v / LIST OF ILLUSTRATIONS --- p.vii / ACKNOWLEDGEMENTS --- p.viii / Chapter / Chapter I. --- INTRODUCTION --- p.1 / Research Objective --- p.1 / Methodology and Analysis --- p.2 / Report Structure --- p.4 / Chapter II. --- COOPERATIVES IN MALAYSIA AND THE KJCPMB --- p.5 / Cooperatives and Objectives --- p.5 / Cooperatives in Malaysia --- p.6 / Koperasi Jimat Cermat dan Pinjaman Mercantile Berhad (KJCPMB) --- p.10 / Chapter III. --- ORGANIZATIONAL CHANGE: MODELS AND APPROACHES --- p.14 / What is Organizational Change? --- p.14 / Theoretical Models of Change --- p.15 / Practical Approaches to Change Management --- p.21 / Chapter IV. --- THE CHANGE PROJECTS OF THE KJCPMB： 1988 -1994 --- p.28 / The Business Environment of the 1980s --- p.28 / The Crisis of 1987 - 1994 --- p.29 / Projek Komputer (Computerization) --- p.32 / Aktiviti Pengguna (Retailing Activities) --- p.37 / Skim Pinjaman MBf (MBf Loan Scheme) --- p.43 / Summary --- p.47 / Chapter V. --- PROBLEMS OF CHANGE --- p.49 / Employees' Inability to Cope with Change --- p.49 / The Background of the Staff --- p.50 / The Un-Marketability of Employees --- p.52 / The Lack of Information --- p.53 / The Lack of Proper Leadership --- p.54 / The Election of Board Members --- p.55 / The Absence of a Strong Middle Management --- p.57 / The Poor Calibre of Leaders --- p.58 / Poor Communications --- p.61 / Inadequacy of Communication Channels --- p.61 / The Failure to Use the Powerful Grapevine --- p.63 / The Absence of Trusted Communicators --- p.64 / The Current Situation --- p.65 / Chapter VI. --- RECOMMENDATIONS --- p.67 / The Leadership Plan --- p.67 / Self Diagnosis or Leadership Assessment --- p.68 / Crafting a Vision --- p.70 / Re-Thinking Resistance --- p.74 / Separation of Policy-Making and Executive Functions --- p.75 / The Communications Plan --- p.77 / Check Channels and Audit Communications Package --- p.77 / Communicative Effectively --- p.81 / Adopt' the Grapevine --- p.83 / The People Plan --- p.84 / Training and Career Development --- p.85 / New Appraisal and Reward Systems --- p.88 / Review of Recruitment and Hiring Policies --- p.90 / Chapter VII. --- CONCLUSION --- p.93 / APPENDICES --- p.97 / BIBLIOGRAPHY --- p.136