O Projeto Coleta Seletiva Compartilhada, do Programa Socioambiental da Prefeitura Municipal de São Leopoldo, consiste na coleta diferenciada dos resíduos recicláveis produzidos nas residências, nas empresas, nas escolas, nos órgãos públicos e em outras instituições, gerando trabalho e renda às famílias que atuam no programa e a redução dos impactos ambientais. Visando garantir o sucesso do projeto são necessárias formas efetivas de controle, que auxiliem a equipe coordenadora do projeto na sua gestão. Assim, o acompanhamento da coleta seletiva e o desenvolvimento de indicadores que atestem a viabilidade do projeto e a manutenção de sua viabilidade. Além da revisão bibliográfica sobre indicadores e em específico para os utilizados na limpeza urbana, foram desenvolvidos seis indicadores, nos seguintes temas: econômico, social, gerencial, saúde, ambiental e de qualidade do serviço. Resultando em valores que demonstraram: déficit financeiro crescente na coleta seletiva; valores que representaram menos de 10% na eficiência na coleta de material seletivo; redução no valor que avaliou os aspectos sociais; variações de até 217% no desempenho ambiental; e uma boa avaliação da população quanto à qualidade do serviço. O desenvolvimento e a avaliação dos indicadores socioambientais servirão para que as municipalidades possam corrigir os rumos de projetos de coleta seletiva, usando-os como ferramentas de gestão e a partir das informações geradas desenvolverem ações corretivas. Em São Leopoldo, a coleta sofreu alterações na sua rotina, com a realização da coleta por empresa terceirizada em parcela da cidade, além de ficar constatada a necessidade de outros programas como o de atendimento escolar dirigido a população de catadores, como forma de melhoria das condições sociais dos mesmos. / The Waste Recycling Shared Project, of the Environmental Program of the City of São Leopoldo, consists of differentiated collection of recyclable waste produced in homes, businesses, schools, government agencies and other institutions, generating jobs and income to families who work in program and reducing environmental impacts. Aiming to ensure project success are needed effective ways to control that help the team coordinator of the project in its management. Thus, monitoring of selective collection and the development of indicators that demonstrates the feasibility of the project and maintaining its viability. Besides the literature review on indicators and in particular those used for solid waste management, six indicators were developed in the following areas: economic, social, management, health, environment and quality of service. Resulting in values that show: increasing financial deficit in selective collection; values that represented less than 10% efficiency in collecting material selection, reduction in evaluated value that social aspects; variations of up to 217% in environmental performance, and a good evaluation population about the quality of service. The development and evaluation of socioenvironmental indicators serve to municipalities may correct the course of selective collection projects, using them as management tools and information generated basis of developing corrective actions. In São Leopoldo, the collection has changed in the routine, with the realization of the collection by a third party in part of town, and evidenced the need for other programs such as school attendance addressed to the population of scavengers, as a way of improving social conditions of the same.

Submitted by Fabiana Gonçalves Pinto (benf@ndc.uff.br) on 2017-03-17T17:32:50Z No. of bitstreams: 1 Corina Maria Mattos.pdf: 1949702 bytes, checksum: 1adf7f70ac89c35fa4e0953b59985d1a (MD5) / Made available in DSpace on 2017-03-17T17:32:50Z (GMT). No. of bitstreams: 1 Corina Maria Mattos.pdf: 1949702 bytes, checksum: 1adf7f70ac89c35fa4e0953b59985d1a (MD5) Previous issue date: 2016 / Mestrado Profissional em Enfermagem Assistencial / Pesquisa cujo objeto de investigação é a aplicação da ferramenta Kanban no processo de internação na clínica médica pediátrica de uma unidade hospitalar pública municipal. Tem por objetivo geral: elaborar o planejamento de aplicação da ferramenta Kanban para o processo de internação hospitalar de uma unidade pública pediátrica. Objetivos específicos: buscar evidências sobre a utilização da ferramenta Kanban na área da saúde; aplicar a ferramenta Kanban no processo de internação hospitalar na unidade pública pediátrica; adaptar a ferramenta para a especificidade do processo de internação hospitalar na unidade pública pediátrica em estudo. Trata-se de uma pesquisa participante, descritiva, com abordagem qualitativa, sobre a adaptação e aplicação de uma ferramenta administrativa de gestão denominada Kanban. Os resultados apontam que a introdução de uma ferramenta administrativa inovadora, em um serviço de saúde em unidade pública, requer a escolha objetiva de gestores locais que possuam poder de liderança e comando, tenham flexibilidade, sejam agregadores e conheçam profundamente sua equipe, sendo características essenciais para realização de um planejamento do plano de aplicação do Kanban como ferramenta de gestão na rotina diária dos profissionais da clínica médica pediátrica. Conclui-se ser essencial a adesão da equipe multiprofissional à aplicação da ferramenta no processo de hospitalização, havendo participação ativa dos setores chaves da unidade e apoio integral da direção. Neste processo, o vínculo criado entre o pesquisador e os participantes favorece a troca de conhecimento referente à situação investigada, de forma que, em conjunto, desenvolvam atitudes para solucionar interferências e encontrar a melhor forma de implantação e aplicação da ferramenta em sua rotina diária, de modo participativo. O Kanban aplicado à clínica médica pediátrica demonstra ir além da gestão de leitos, ele facilita a tomada de decisão sobre um tratamento ou diagnóstico instaurado, reduz o tempo de permanência da criança na unidade, subsidia a diminuição dos custos e possibilita a criação de indicadores específicos para área pediátrica / A study approaching the application of the Kanban tool in the process of hospitalization in the pediatric medical department of a municipal public hospital unit. Its main goal is to elaborate the planning of application of the Kanban tool for the hospitalization process of a pediatric public unit. It also presents the following specific goals: to seek evidence about the use of the Kanban tool in the health area; to apply the Kanban tool in the hospitalization process in the pediatric public unit; to adapt the tool to the specificity of the hospitalization process in the pediatric public unit under study. This is a participatory, descriptive study with a qualitative approach about the adaptation and application of an administrative management tool known as Kanban. The results indicate that the introduction of an innovative administrative tool in a public health service requires the objective choice for local managers who have leadership and command power, are aggregators, flexible and have a deep knowledge of their team, since these are essential characteristics to project the Kanban application plan as a management tool in the daily activities of pediatric medical clinic professionals. We concluded that the adhesion of the multiprofessional team to the application of the tool in the hospitalization process is essential, with active participation of the key sectors of the unit and integral support of the management. In this process, the link created between the researcher and the participants favors the exchange of knowledge regarding the investigated situation, so they can develop actions to solve interferences and find the best way to implement and apply the tool in their daily activities together. The Kanban tool, when applied to the pediatric medical clinic, is capable of reaching beyond bedside management, it also facilitates decision making on an established treatment or diagnosis, reduces the patients’ time in the unit, helps in the reduction of costs and allows the creation of specific indicators for pediatric area

This master thesis has been written at the School of Mathematics and System Engineering (MSI) at Växjö University in the field of computer science. IT security has become one of the main topics of every enterprise since they all use information technology in their business. Investments have to be done in order to achieve a high protection status of the IT environments. Specially small and medium-sized enterprises need more knowledge and advisory how to handle their IT security. This thesis analyses management tools that have the goal to improve the IT security. The second and main part of the thesis is the design of a tool that should helps to solve the described problems.

Conselho Nacional de Desenvolvimento Científico e Tecnológico / In a collaborative risk management scenario, project stakeholders often need natural forms of recording and reusing past risk management experiences so that they could better assess whether there are threats to the goals of new projects. The contribution of this dissertation is to propose an enhanced case-based reasoning (CBR) approach to support project participants to exploit such experiences, which are here expressed as collaborative risk management discussion cases. In this context, collaborative risk discussion of software project can be carried out by a existing risk discussion system (SEVERO, POZZEBON, et al., 2013), where such dialogues follow a communication protocol (SEVERO, FONTOURA, et al., 2013) e argumentation schemes (REED e WALTON, 2007). This research aims to propose an enhanced case-based reasoning approach, which is structured through traditional factual attributes in combination with argumentation attributes. Furthermore, different forms of CBR queries are exploited, such queries are based on facts and arguments so that past risk discussion cases could be retrieved from a case base. Finally, CBR explanation techniques, in particular case-based explanation templates, are exploited, allowing users from this risk discussion system a better understanding of how and why the most similar cases to a given query may be relevant to the solution of found problems in current risk discussions. To demonstrate the practical utility of this approach, a case study involving the collaborative experience-based risk management of a software project is discussed, as well as the results of an experiment conducted which show positive evidence for the acceptance and applicability of the approach in the solution of current problems of collaborative risk management by using past experiences. / Em um cenário de gerenciamento colaborativo de riscos, as partes interessadas de um projeto precisam muitas vezes gravar e reusar experiências passadas de gerenciamento de riscos de maneiras naturais para que tais interessados possam melhor avaliar se existem ameaças aos objetivos de novos projetos. A contribuição desta pesquisa é propor uma abordagem avançada de Raciocínio Baseado em Casos (Case-Based Reasoning - CBR) para apoiar os participantes de projetos na exploração de tais experiências, que aqui são expressas como casos de discussão de gerenciamento colaborativo de riscos. Neste contexto, discussões colaborativas de riscos de projetos de software podem ser realizadas por meio de um sistema de discussão de riscos já existente (SEVERO, POZZEBON, et al., 2013) tais debates seguem um protocolo de comunicação (SEVERO, FONTOURA, et al., 2013) e esquemas de argumentação (REED e WALTON, 2007). Esta pesquisa apresenta a exploração de casos avançados, que possuem além de características factuais tradicionais em CBR, o uso de características argumentativas. Além disso, diferentes formas de consultas CBR são exploradas para que casos passados de discussão de riscos possam ser recuperados a partir de uma base de casos. Estas consultas são baseadas em ambos os tipos de características presentes em um caso. Para finalizar, técnicas de explicação em CBR, em especial templates de explicação baseado em casos, são exploradas, permitindo aos usuários deste sistema de discussão de riscos um melhor entendimento de como e por que os casos mais similares a uma consulta podem ser relevantes para a solução de problemas encontrados em discussões de riscos atuais. Para demonstrar a utilidade prática desta abordagem, é discutido um estudo de casos envolvendo gerenciamento colaborativo de riscos baseado em experiência, bem como os resultados de um experimento realizado, que apresentam evidências positivas para a aceitação e aplicabilidade da abordagem na solução de problemas atuais de gerenciamento colaborativo de riscos com o uso de soluções de experiências passadas.

Inhalt: Jahresrückblick 1999/2000 MoUSe - ein Werkzeug zur Verwaltung von URZ-Geschäftsvorgängen

C’est aujourd’hui une nécessité pour une chaîne de valeur agroalimentaire que d’établir et déployer une stratégie de durabilité cohérente pour ses différentes parties prenantes et de parvenir à communiquer sur les efforts conduits auprès des citoyens et consommateurs, dont la demande de produits plus durables est croissante. Pour aller au-delà des premières initiatives existantes (cahiers des charges, labels, etc.), et accroître de façon effective leur performance durable et la qualité perçue de leur offre, envisager de nouveaux outils de gestion, construits conjointement entre l’amont et l’aval peut être une solution. Or les acteurs de ces chaînes, aux intérêts et cultures différents, ont notamment des visions individuelles de la durabilité. Par conséquent, s'ils veulent coopérer pour l’amélioration de la performance durable de leur chaîne de valeur, ils doivent répondre à un niveau minimum de satisfaction de chacun d’entre eux. Ce travail cherche à proposer de nouveaux outils de gestion standardisés et interopérables aux chaînes de valeur alimentaires afin qu’elles puissent co-créer de la valeur durable partagée et s’orienter vers de nouveaux modes de gouvernance.Le contexte expérimental est celui d’une chaîne de valeur de porc français, dont les acteurs entretiennent des relations contractuelles et ont déjà engagé un travail conjoint sur la durabilité de certains produits. Une première contribution porte sur la réflexion pour construire une métrique d’évaluation de la performance durable des chaînes de valeur alimentaires. Les trois cas suivants portent sur les possibilités pour les acteurs d'une chaîne de valeur alimentaire de coopérer dans le partage de solutions d'amélioration de la durabilité. Un scénario témoin est comparé avec plusieurs scénarios d’amélioration de la durabilité et les résultats sont confrontés aux attentes respectives des différents acteurs de la chaîne de valeur. Une quatrième partie s’intéresse l'importance du partage de données standardisées entre les différents acteurs pour soutenir la performance durable. Enfin une dernière section propose un modèle d’appui à un travail participatif pour faciliter la définition d’une stratégie commune de durabilité. / It is now necessary for an agrifood value chain to set-up and develop a coherent sustainability strategy for its various stakeholders and to communicate on the efforts made towards citizens and consumers, in demand for more and more sustainable products. To go beyond the first existing initiatives (specifications, labels, etc.), and effectively increase both their sustainable performance and the perceived quality of their offer, considering new management tools, built jointly between upstream and downstream can be a solution. However, the actors in these chains, with different interests and cultures, have individual visions of sustainability. Therefore, if they want to cooperate in order to improve the sustainable performance of their value chain, they should meet a minimum level of satisfaction for each of them. This work aims to propose new standardized and interoperable management tools for food value chains so that the actors can co-create shared sustainable value and move towards new modes of governance.The experimental context is French pork value chains, whose actors maintain contractual relations and have already tackled joint work on the sustainability of certain products. A first contribution focuses on reflection to build a metric to evaluate the sustainable performance of food value chains. The three following cases are dealing with the possibilities for actors in a food value chain to cooperate on common solutions for sustainability improvement. Contrasted alternative scenarios are compared between them and the results are confronted with the respective expectations of the different actors in the value chain. A fourth section focuses on the importance of standardized data sharing among the various actors to support the sustainable performance. Finally, a final section proposes a support model for participative work in order to facilitate a common strategy definition for sustainability.

Changes and challenges that have occurred in the past two decades have forced a radical shift in the basic foundations of how business is conducted. Internal, as well as external forces have forced organisations to constantly monitor their surrounding environment in order to create an awareness of opportunities and threats to allow them to survive in their competitive environment. Organisations need to gather all the information at their disposal, and turn the raw data into intelligence through a process of analysis and an exercise of human judgement. By utilising the potential offered by information systems in the process of generating intelligence and creating a corporate knowledge base to be used in strategic decision-making will lead to competitive advantage and constant innovation. Strategic Intelligence has information as its foundation. This research proposes that through its ability to absorb sources of information, the synergy of Business Intelligence, Competitive Intelligence, and Knowledge Management combined to form Strategic Intelligence, will allow organisations to incorporate all of their information and intellectual capital into a single database or system which will meet the intelligence requirements of management. The purpose of this study is to identify the current use of Strategic Intelligence in the Long-term Insurance Industry in the South African environment, and through the use of a survey questioned the benefits or problems experienced by executive management who have not yet implemented and used Strategic Intelligence as an input to the Strategic Management process, and identified the perceived value Strategic Intelligence could add in the decision-making process. The research study shows that organisations have not yet fully embraced a model for a cooperative global internal corporate Strategic Intelligence System or Portal that will incorporate all aspects of Strategic Intelligence into a single, easily manageable resource for management’s strategic planning and decision-making process, even though it could enhance their ability to withstand the onslaught of global competitors and expand their business into new markets, protect their local market or identify potential merger or acquisition targets, and increase innovation within the organisations. / Business Management / M. Com. (Business Management

L’interface organisationnelle demeure un objet peu étudié. La recherche se propose de l’explorer et d’en comprendre les dynamiques.La première partie explicite les fondements de la recherche. Après avoir défini l’interface, elle fait apparaître que l’instabilité des interfaces résulte de déséquilibres dans les processus d’intégration-différenciation. Pour mesurer ces phénomènes, la méthodologie fait appel à deux méthodes : l’élaboration et l’analyse d’une base de verbatim, et une recherche-intervention.La deuxième partie est consacrée aux déterminants de l’objet. Elle précise les propriétés et les activités de l’interface, et en propose une modélisation. Une analyse croisée de 14 interfaces est ensuite exposée ; trois déterminants de la régulation à l’interface sont identifiés : le degré d’incertitude, la fréquence des interactions et la répartition du pouvoir. Sur ces bases, une typologie des interfaces est proposée : stratégiques, politiques, de coordination, et sociales.La troisième partie approfondit la recherche par l’observation in vivo et la transformation des interfaces. Elle met en évidence leurs coûts de fonctionnement, le rôle fondamental de leur finalisation, et montre que les processus d’intégration et de différenciation posent la question de leur qualité, en plus de celle de leur intensité. L’hypothèse selon laquelle le pilotage des interfaces organisationnelles améliore l’équilibration de l’intégration-différenciation est discutée puis expérimentée. À partir des premiers résultats d’expérimentation, la recherche identifie des leviers de pilotage des interfaces et formule des implications managériales. / The organizational interface remains a little studied object. The research suggests investigating it and understanding the dynamics.The first part clarifies the foundations of the research. Having defined the interface, il creates that the instability of the interfaces results from imbalance in the processes of integration-differentiation. To measure these phenomena, the methodology appeals to two methods: the elaboration and the analysis of a base of verbatim, and a research-intervention.The second part is dedicated to the determiners of the object. She specifies the properties and the activities of the interface, and proposes a modelling. A crossed analysis of 14 interfaces is then explained; three determiners of the regulation in the interface are identified: the degree of uncertainty, the frequency of the interactions and the distribution of the power. On these bases, a typology of the interfaces is proposed: strategic, political, of coordination, and social.The third part deepens the research by the in vivo observation and the transformation of the interfaces. It brings to light their costs of functioning, the fundamental role of their finalization, and shows that the processes of integration and differentiation ask the question of their quality, besides that of their intensity. The hypothesis according to which the piloting of the organizational interfaces improves the équilibration of the integration-differentiation is discussed then experimented. From the first results of experiment, the research identifies levers of piloting of the interfaces and formula of the managerial implications.

L'objectif principal de la thèse est de comprendre comment se construit la politique sportive d'une fédération sportive nationale. Le cas de la Fédération Française de Rugby (FFR) est étudié sous la forme d'une Recherche-Intervention, cette organisation ayant souhaité engager des réflexions autour de sa politique sportive, un objet qu'il a fallu appréhender et conceptualiser dans le cadre d'une fédération nationale. Cet objet est envisagé comme un processus de co-construction, entre des acteurs fédéraux (siège) et territoriaux (structures décentralisées et déconcentrées). Pour étudier ce processus et notamment les logiques d'acteurs, nous avons mobilisé la théorie de la traduction (Akrich et al., 2006), associée au concept de rapport de prescription (Oiry, 2012). La théorie de la traduction évoque la notion d'actants, pour désigner ces acteurs et prendre en considération des éléments de l'organisation dits « non-humains » (actants non-humains), qui ont aussi une influence et un impact sur ce processus. Notre problématique centrale est ainsi formulée comme suit : quelles sont les dynamiques actantielles à l'oeuvre dans la co-construction d'une politique sportive fédérale ? L'idée générale, au travers de notre cadre d'analyse, est d'exprimer comment ces acteurs, par le biais de leurs visions et de leurs perceptions (leurs traductions) et leurs collaborations/confrontations (leurs rapports de prescription), vont coconstruire la politique sportive fédérale en question. Cette thèse ambitionne d'appréhender à la fois l'intégration de cette politique dans l'organisation fédérale, et la formation d'un réseau d'acteurs qui, parallèlement, se configure et se stabilise. / The main purpose of this thesis is to understand how a national association sport policy is elaborated. The case of the French Rugby Union (FFR) is studied as part of an intervention-research, as this organisation initiated some reflections around its sport policy, an object that we had both to apprehend and conceptualise. This object is considered as a co-construction process, between national and regional actors. In order to study this, we mobilise the Actor-Network Theory (Akrich et al., 2006), associated with the concept of prescriptive relation (Oiry, 2012). The Actor-Network Theory (also known as the sociology of translation) highlights the presence of both human and non-human actors which can have an impact on this process. In this way, our research question is: what are the actors' dynamics during the co-construction process of the federal sport policy? The general idea, throughout our framework, is to express how the (human) actors, thanks to their representations (their translation) and their collaboration / confrontation (their prescriptive relation) are going to co-construct the federal sport policy. The aim of this thesis is to apprehend both the integration of this sport policy into the federal organisation (the FFR) and the creation of an actor-network, which, simultaneously, is configuring and stabilising itself.

The purpose of this article is to introduce the competencies of OEFA, the way this organization has been implementing mechanisms for its exercise and the liabilities of the administered regarding supervision and control. / La finalidad de este artículo es dar a conocer las competencias del Organismo de Evaluación y Fiscalización Ambiental (OEFA), la forma como este organismo viene implementado losmecanismos para su ejercicio y las obligaciones del administrado respecto de la supervisión y fiscalización.