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Problemformulering: Självledarskap definieras som en individs förmåga att påverka sitt beteende för att uppnå sina mål. Detta koncept har blivit alltmer relevant i takt med att organisationer övergår från traditionella hierarkiska strukturer till mer flexibla och självstyrda arbetssätt. Syftet: Utifrån olika perspektiv (chef & medgrundares-, anställdas- och ledarskapscoachs perspektiv), öka förståelse för hur tillämpningen av självledarskap som ledningsstrategi uppfattas i en organisation. Metod: En kvalitativ forskningsansats användes, där fem semistrukturerade intervjuer genomfördes för att samla insikter från deltagare i kunskapsintensiva företag i Sverige. Denna metod gav en djup förståelse för individuella upplevelser och uppfattningar relaterade till självledarskap. Slutsats: Studien visar att självledarskap som ledningsstrategi erbjuder både möjligheter och hinder för organisationer. De viktigaste resultaten antyder att självledarskap främjar ökat ansvar och autonomi bland medarbetarna, vilket bidrar till ökad motivation och arbetstillfredsställelse. Samtidigt innebär självledarskap utmaningar som ökade krav på självdisciplin, risken för otydlighet i mål och riktning. Effektiva strategier för självledarskap inkluderar självmålsättning, självbelöning och att förstå arbetsuppgifternas syfte, medan självbestraffning är mindre populära. / Problem Statement: Self-leadership is defined as an individual's ability to influence their behavior and goals. This concept has become increasingly relevant as organizations transition from traditional hierarchical structures to more flexible and self-directed work environments. Purpose: From various perspectives (including those of managers and co-founders, employees, and leadership coaches), this study aims to enhance the understanding of how the applicationof self-leadership as a management strategy is perceived within an organization. Methodology: A qualitative research approach was employed, involving five semi-structured interviews to gather in-depth insights from participants in knowledge-intensive companies in Sweden. This method provided a deep understanding of individual experiences and perceptions related to self-leadership. Conclusion: The study demonstrates that self-leadership as a management strategy offers both opportunities and challenges for organizations. The key findings suggest that self-leadership fosters increased responsibility and autonomy among employees, contributing to enhanced motivation and job satisfaction. However, self-leadership also presents challenges such as increased demands for self-discipline and the risk of ambiguity in goals and direction. Effective self-leadership strategies include self-goal setting, self-reward, and understanding the purpose of tasks, while self-punishment is less favored.

Meta-synthesis is an approach to synthesize qualitative research results. Originally proposed in the medical field and in education, this approach helps to advance current knowledge by generating a new interpretive synthesis. Since current research practices and knowledge development in emergency management is excessively divergent, there has been a need for a synthesis of knowledge from practice and research. One of the main arguments of this study is that the need is met by this study of a meta-synthesis. In this research, I suggested that many research results dealing with the issue of how to improve the performance of emergency management can be integrated into strategies for network management in emergencies. I used the term strategies in a much more generalized way to capture the idea of managerial/behavioral skills, plans, and insights for emergency management. The meta-synthesis was conducted from a keyword search, surveys, and expert interviews, which identified representative studies in emergency response. The review process of the representative studies is captured in a two-by-two matrix (intervention point axis and planning-improvisation axis) as a way of presenting the meta-synthesis results. This study then, turned to an analysis of reports of the Hurricane Katrina response using the meta-synthesis results. Qualitative content analysis was used as a method for the analysis. Reports from the White House, the House of Representatives, and the Senate are the target documents of the analysis. While conducting the analysis, I argued that the attempt of interpreting the failures of Katrina response into the failures of network management strategies provides clearer understandings regarding what went wrong and what was lacking. Furthermore, I argued that the way of thinking attempted in the analysis is a constructive one in that it provides an instructive action agenda for future disasters by connecting lessons learned to the strategies for emergency management. / Ph. D.

The lack of smart resources management and servicescape strategies within the social housing sector in the late 1970s influenced the rise of successive Governments to consider the restructuring of the traditional ‘cumbersome’ Local Authority based structures and approaches toward more ‘enterprise focussed’ management organisations (Sharp & Jones 2012). This change in central Government policy encouraged Local Authorities to assign through outsourcing their housing stock (including associated asset management services) as part of a Large Scale Voluntary Transfer (LSVT) via a process of compulsory competitive tendering to Housing Associations and/or set up Housing Trusts to increase the accountability, efficiency, and effectiveness of social housing and healthcare provision in the local community. As part of this modernisation process, all social housing and community care providers (also known as ‘Registered Social Landlords’ - RSLs) became subject to statutory audits, inspections and regulation, and performance management, to ensure the service quality delivery requirements. More recently, however, changes in the legislative framework have introduced choice-based letting policy, putting the customer first, service delivery and additionally RSLs are required to act as ‘Corporate Social Landlords’. These changes have focused RSLs attention on the need to sharpen service responsiveness, especially in the area of housing maintenance management (DETR 2000). Previous research (Holmes 1985; Spedding 1990; Johnston 1993; Stewart & Stoker 1995; Olubodun 1996, 2000, 2001; Sagoo et al. 1996; El-Haram & Horner 2002; Kangwa & Olubodun 2003, 2005; Boussabaine & Kirkham 2004; Jones & Cooper 2007; Prowle 2009; Babangida et al. 2012) has mainly concentrated on analysing maintenance management factors at the micro level; developing maintenance models and framework design for operational level. However, in the social housing sector, there have been no studies undertaken to date that have been focused on housing maintenance strategies – for example, how this is formulated, the key drivers of change and the impact on customer orientated service delivery. The purpose of this study is to identify the critical factors that drive the decision-making process in order to formulate responsive housing maintenance strategies and to develop a decision support model to improve customer service delivery of social housing provision. Research methodology Through a process of qualitative case study, pilot questionnaire surveys, workshops and qualitative in-depth interviews, the research has identified how the housing maintenance strategies are formulated and how social housing providers could enhance customer service delivery. The study comprised four phases in order to reflect the key objectives of the research. The first phase comprised a review of literature on social housing provision in the UK, identifying relevant changes in the legislative framework, an assessment of the challenges faced by RSLs and the key factors influencing performance of social housing provision. This phase also included undertaking a case study based on five different RSLs to examine the ‘real problems’ as to how and to what extent RSLs have adopted their organisation in order to meet the changes and challenges which they now face. The second phase investigated the key service factors impacting on housing maintenance strategy design and development through the use of a pilot study questionnaire directed to the asset managers (participating in the survey) and also included a selection of end users of the services (tenants). This phase identified the differences between the perceptions of service providers and the expectations of the service users. A key feature of this phase entailed conducting a workshop to disseminate findings of the pilot study. The workshop also formed a basis for ‘in-depth’ discussions for identifying the key factors, their descriptions, their interactions with each other, their inter-relationships with the tenant type, and their combined impact on formulating responsive housing maintenance strategy. The third phase of the study entailed eliciting qualitative data from the participants using the Repertory Grid (RG) ‘in-depth’ interview technique - a psychology tool in order to gain a deeper understanding of the core important ‘constructs’ and sub-constructs, their characteristics, their inter-relationships in the design and development of effective housing asset maintenance strategies. The fourth phase of this study entailed the development of a decision support system and the qualitative validation of the relationships found to exist between the constructs examined in phase three together with the testing of the model over a period of two months with four of the participating social housing providers. Findings The key findings arising from this research suggest that the design and development of value for money maintenance strategies within the public housing sector, are not solely based on physical factors related to the age, condition, location, construction type for example, but rather it was found that the majority of the asset management decisions made, were dependent upon a multivariate of key factors. The study identified 52 key factors, which when grouped together formed seven key cluster (Customer risk factors, Asset manager risk factors, Tenancy risk factors, Neighbourhood and community sustainability risk factors, Financial and economic risk factors, continuous service improvement risk factors and corporate risk factors) which are both ‘unique’ and ‘novel’ and are identified as having a direct influence on the formulation of housing maintenance strategy. These factors should not be considered in isolation and are more akin to the business success factors. The business ‘Balanced Scorecard’ (BSC) was evaluated and used as the basis for a ‘best fit’ model which was tested against four RSL to confirm its validity and its appropriateness. The responses obtained from these trials has indicated that the BSC provides a working tool capable of enhancing RSL organisational capabilities and service delivery effectiveness but also able to incorporate customer views regarding service delivery. This research makes major contributions to the existing limited pool of knowledge relating to strategic asset management within social housing sector and in addition, provides an insight into how housing maintenance strategy can be developed to incorporate feedback from customers (tenants) regarding the quality and responsive service delivery. The research also demonstrates the potential value of the BSC approach to the management tool capable of generating a competitive edge in line with government policy which is currently directed towards encouraging RSLs to adopt a commercial business approach to their operations. The research also demonstrates that the adoption of a decision support system in the form of BSC has the potential to provide useful assistance to RSLs intending to move away from the traditional public sector approaches to management (a more private sector orientated) approach to their operations. The research also shows that asset managers experience little difficulty in understanding the principles behind the BSC approach and its application. In addition, the cascading effect of BSC in housing maintenance strategy means that the strategy can be converted into measurable actions at the operational levels thereby providing a direct link between strategy and its implementation. Due to the absence of suitable benchmarking data, score rating derived from the RG were adopted by asset managers. This approach was found to be highly sensitive in assessing service delivery constructs.

台灣手搖飲料店領先步入國際化、自由化，目前市場相當活絡，產品種類繁多，雖然台灣飲料市場已經成熟，但是每一年仍然維持微幅成長的趨勢。 隨著現代人飲食習慣的改變，各類飲品的茶值不斷增加，其中「茶類」飲料需求越來越大。 緣起於服務的公司為台灣手搖飲料公司，故嘗試以手搖飲品經營分子的角度評估，以「貢茶」品牌的目前位置與未來發展性為如何? 在台灣「貢茶」品牌只是，眾多品牌之中一且認知度並不高而在國外尤其在韓國、新加坡、香港等地區自家認知度較高的原因如何? 甚至在韓國當地消費者心目中「貢茶」品牌同等與星巴克地位。 本研究列出國內手搖飲料業現況、全球市場概況、目標行銷、體驗行銷、 PEST分析、價值鏈分析、SWOT分析等，以手搖飲料業特色和利基點，尋找其個案公司品牌經營之特效方案，了解其手搖飲料業之現況及當無酒精飲品類裡可鼎立成一個類目的可能性。

Submitted by Joana Azevedo (joanad@id.uff.br) on 2017-08-08T18:39:24Z No. of bitstreams: 1 Dissert João Ricardo L Rodrigues.pdf: 2905000 bytes, checksum: 4aab748f6aa03af0ea47c8608f4d35d1 (MD5) / Approved for entry into archive by Biblioteca da Escola de Engenharia (bee@ndc.uff.br) on 2017-09-05T18:18:32Z (GMT) No. of bitstreams: 1 Dissert João Ricardo L Rodrigues.pdf: 2905000 bytes, checksum: 4aab748f6aa03af0ea47c8608f4d35d1 (MD5) / Made available in DSpace on 2017-09-05T18:18:32Z (GMT). No. of bitstreams: 1 Dissert João Ricardo L Rodrigues.pdf: 2905000 bytes, checksum: 4aab748f6aa03af0ea47c8608f4d35d1 (MD5) Previous issue date: 2017-01-18 / A reestruturação e reorganização das organizações privadas vêm ocorrendo com frequência durante as últimas décadas, a literatura indicou que inúmeras organizações pelo mundo têm vindo reformar o seu sistema organizacional. Em 2010, uma filial de uma empresa de prestação de serviços do ramo da construção civil no Rio de Janeiro, se juntou a esta tendência e começou um esforço de reestruturação mais amplo com a contratação de auditores e consultores especializados, que tiveram como finalidades a criação de um projeto de reorganização e sua implantação. Criaram, assim, uma equipe que gerenciaria o processo de mudança organizacional (EGEME), composta por consultores externos e funcionário de diversos níveis, incluindo cargos de liderança. Essa equipe destinava-se a analisar e reestruturar a filial monitorando os resultados, com o intuito de proporcionar maior competitividade, organização e transparência. Este estudo explora as perspectivas dos líderes envolvidos no processo, responsáveis pelo gerenciamento na execução das reformas organizacionais da empresa. A pesquisa utiliza um método misto com estudo de caso avaliativo focado no usuário e pesquisa, para examinar a mudança organizacional, estratégias, processos e resultados percebidos e relacionados com a iniciativa da equipe gestora do processo de mudança organizacional. A integração dos serviços de mudança não foi facilmente conseguida, bem como a sua coordenação e participação dos funcionários. O projeto contribui para a literatura sobre a mudança organizacional e integração dos serviços e sugere áreas para futuras pesquisas. / Restructuring and reorganization of private organizations has frequently occurred in recent decades, and the literature indicated that many organizations around the world have been reforming its organizational system. In 2010, a subsidiary of a civil works services company in Rio de Janeiro joined this trend and started a broader restructuring effort by hiring specialized auditors and consultants, who aim at a reorganization project and its implementation. They created, therefore, a team that would manage the organizational change process (EGEME), consisted of external consultants and staff at various levels, including leadership positions. This team was set to analyze and restructure the subsidiary in order to monitor the results and provide greater competitiveness, organization and transparency. This study explores the perspectives of the leaders involved in the process for managing the implementation of organizational reforms in this company. The research uses a mixed method of evaluative case study focused on the user and to examine organizational change, strategies, perceived processes and results related to the management team initiative of the organizational change process. Integration of change services was not easily achieved, as well as its coordination and participation of employees. The project contributes to the literature on organizational change and integration of services and suggests areas for future research.

網際網路的應用可協助企業強化與消費者的溝通與互動，此對於傳統的商業模式產生相當大的衝擊，然而在房地產諸多異於一般商品的特質下，網際網路對於建設公司經營的影響是否與一般企業相同？目前未被清楚討論。本研究發現，在B2E與B2B方面，網際網路對建設公司與一般企業的影響差異並不大，但在B2C方面，建設公司的網際網路運用度則明顯偏低，目前僅能扮演輔助交易的角色。不過，隨著網路環境的逐漸成熟，以及線上調查、產品客製化、集體議價等新興商業模式的出現，建設公司為提升經營績效，實有必要依循從B2E到B2B，再延伸至B2C的步驟，逐步提升自身的電子化能力，並採取傳統行銷與網路行銷二者並行的模式，以及強化網站的房地產行銷功能。 / The application of Internet can assist the enterprise to reinforce its communication and interaction with clients. Such a fact has a great impact on the traditional business model for sure. However, we must notify that the features of real estate are different from other common goods. Does Internet have the same influence on the management of real estate developer just like other industries? The issue hasn't been further discussed in the existing literature. This research reveals that Internet's impact on the real estate developer is relatively the same compared with other general business in the B2E and B2B aspects. Nonetheless, the Internet application ratio is obviously lower in the aspect of B2C. Real estate developer merely acts as the subsidiary in transaction part. Due to the well-developed Internet environment, innovative business models such as "online suvey"、"customized product" and "collective bargaining mode" begin to emerge in the market. In order to improve its management efficiency, a real estate developer company must adopt the B2E to B2B then B2C step-by-step procedure. Its electronic competence will be gradually enhanced accordingly. Besides, it needs to combine the traditional marketing with Internet to strengthen the marketing through web site and gain a considerable profit.