This diploma thesis deals with the issue of customer satisfaction with services of providing internet access of Infos Art s.r.o. in Prostějov. The thesis is divided into three main parts. The first part of the thesis is focused on a theoretical basis. The second part of the thesis includes analysis of the company and then customer satisfaction survey. The last part of this thesis includes proposals to improve customer satisfaction.

The diploma thesis deals with the processing of a business plan for establishing a new haberdashery business in Havlíčkův Brod. The first part contains theoretical knowledge related to business, business plan requirements and selected methods of strategic analysis. The second part is devoted to the analysis of the current situation of the external environment, the factors of the internal environment and the evaluation of the target market conditions using primary marketing research. The third part is focused on the specific form of the business plan.

The diploma thesis is focused on the elaboration of a business plan for the establishment of a start-up company in the field of operation of a catering facility with the possibility of delivery in the village of Moravský Žižkov and its immediate surroundings. Theoretical background contains the basic definitions related to the chosen business within the main idea, including the creation and validation of the business model through selected analytical-research methods and ending with a description of the structure and content of the business plan. The analytical part includes the examination of the idea using the business tool Lean Canvas and the implementation of further analyzes of the business environment in order to identify key factors and evaluate them for the selection of a suitable market strategy. The design part contains the complete elaboration of partial parts of the business plan in connection with the chosen strategy and business model so that the plan is feasible and viable.

The master’s thesis is focused on the creation of a viable business plan for self-employment in strategy video game development. The foundation is a literary framework processed into a theoretical basis, including basic concepts focusing on the main idea of the plan and the creation of a business model. The analytical part is devoted to the examination of the business idea using the Lean Canvas method and performing further analyzes of the business environment. The proposal part describes the chosen strategy for the beginning self-employed person, including the business model, which is based on the results of analyzes of the business environment.

This Master´s thesis deals with the suggestion of a communication mix for a selected company. The thesis consists of three main parts, theoretical, analytical and proposal. In the first part I focus on explaining the basic concepts that are important for a better understanding of the issue. The following analytical part deals with the characteristics of the selected company, its internal and external analysis and the compilation of the marketing mix of the company. In the final proposal part, based on the carried out analysis, the recommended proposals for improving the communication mix are presented. These measures should provide greater awareness of the company and its products, improve number of attendance, market position and the related profit.

The diploma thesis focuses on the on-line marketing communication of the Pedro brand belonging to the portfolio of The Candy Plus Sweet Factory, s. r. o. The theoretical chapter contains definitions of important terms which provide the basis for further chapters. In the analytical part, there are performed analyses of the marketing mix and communication mix are performed, as well as analyses of the microenvironment and macroenvironment within the Slovak Republic. It also includes marketing research, which consists of a qualitative and quantitative part. The last chapter of this thesis deals with online marketing communication, through which the brand would expand its own e shop to the Slovak B2C market.

This diploma theses is focused on marketing mix of a selected company which operates in an international environment. .The diploma thesis consists of three parts. The theoretical part focuses on the description of basic characteristics and concepts which are related to given issue. The analytical part consists of analyses performed in both internal and external environment of the company WoodBag s. r. o. on the assumption of its future expansion to the Swedish market. Results that we achieved are stated in SWOT analysis. The final part is the draft part, in which recommendations and potential suggestions from perspective of marketing mix towards successful expansion of the company to the Swedish market with results from particular analyses and theoretical background are presented.

The thesis deals with a survey of customer´s satisfaction with provided services. The theoretical part focuses on the explanation of different concepts, problems in marketing research and also on a questionnaire as a tool of collecting information. The practical part of the thesis analyses and presents the results from the questionnaire including recommendation and suggestions for improvements. They should be leading into increase in popularity of using public transport.

This thesis deals with business plan of the cafe especially for mothers with their small children. In theoretical part knowledge of business plan realisation is described. In practical part marketing research, market analysis, SLEPT analysis, SWOT analysis and financial analysis are made. In the end of the thesis reality and final resolution of the business plan are reviewed.

The subject of this master’s thesis, based on the results of researches on customer and employee satisfaction, is to provide proposals and suggestions leading to their better satisfaction. In the theoretical part, attention is particularly paid to services themselves, followed by customer and employee satisfaction and potential relations between them. For better analysing of these two respondent groups, a field research was conducted and primary data were collected through questionnaires. A discussion on the research results follows. It is believed, that the analysis of customer and employee satisfaction will contribute the company to their better understanding.