Marketers must be able to categorize consumers according to some definable characteristics in order to help tailor their marketing effort. Black consumers are usually grouped into one homogenous group even though some of them are immigrants. The segmenting of the different ethnic groups needs to be modified to include different cultures among the same ethnic group. This thesis compares the differences of these subgroups in beliefs, attitudes and past purchase behaviors in response to direct marketing advertising.

The purpose of the project was to examine the current situation of B2C e-commerce in Japan, consumers' online purchasing behavior, and attributes affecting online purchases. Since many companies are interested in starting or have started B2C e-commerce businesses, this study would aid companies in developing marketing strategies that would grow their businesses and build loyalty among consumers.

The Master’s thesis deals with processing of a business plan for establishing a family guesthouse. In the first chapter of this thesis are defined theoretical foundations for starting a business, describes the structure and essentials of a business plan and analytical methods and tools. The second chapter analyzes external and internal environment, including the primary marketing research, on the basis of which the complete business plan of the family pension is elaborated in the third chapter.

The thesis deals with the design of communication strategy for the company „Zlatá Rezerva“. This proposal has the task to extend and optimize the company's current communication strategy. The thesis is divided into three parts. The first part includes theoretical approaches of the thesis. The second part analyzes the company and its external environment, also the results of the marketing survey are presented in this part. In the last part is on the base of results of the conducted analyzes and the own survey create the proposal of the communication strategy.

The thesis „Customer satisfaction analysis and suggestions for its improvement“ deals with the measurement of customer satisfaction of the Automobile repair shop Pavel Bánovský. Customer satisfaction will be measured by questionnaires which will provide basis for compilation of measures for increasing level of satisfaction with the services provided and increase the company`s revenue.

This diploma thesis has several objectives. The first one is to analyse current situation of ABC s.r.o. in relation to marketing tools used by this company. The second objective is to compare mentioned tools with marketing tools used by a smaller enterprise. Other aims of this thesis are analysis of the use of marketing tools and analysis of their impact on consumers (customers) while using method of questionnaire (survey). The work is divided into two parts – theoretical and practical. Theoretical part explains essence of marketing, its evolution, basic principles and terms. Some of these methods are practically used in the second part of the work while analysing the situation of the company. The last part of the work includes marketing plan which should support company’s strategy and an evaluation of its impact on the cash flows of the enterprise and their effective use in marketing.

The aim of this master thesis is analysing customer satisfaction of restaurant company by Porters analysis, SWOT analysis, marketing mix analysis, cluster and regression analysis and contingency test and draft measures which will lead to improvement of her level. The thesis consists of three parts - theoretical, analytical and proposal. The first part describes theoretical resources in area of customer satisfaction. For example, how satisfaction is measured and how the customer behaves. The aim of practical part is to evaluate the customer satisfaction in the choosen restaurant and interpretation of calculated results. In the last part of this work, there are proposed new disposals in view of results of analysis, which will lead to improvement of total customer satisfaction of the restaurant.

This thesis deals with the topic of customer satisfaction at a small Slovak company promovie. The aim of my thesis is to propose measures to increase the level of customer’s satisfaction. The thesis is based on the analysis of internal and external business environment and marketing research in the form of an electronic questionnaire. The acquired data are analysed, interpreted and then used to propose changes to increase the customer satisfaction in the company.

Thesis focuses on draft business plan regarding set up of private kindergarden (limited company). Thesis consists from 3 sections - Theory, Market analysis (external/internal environment & market research) and project realisation in a last part of thesis, resulting into final business plan proposal.

The main objective of the Diploma thesis is to create and analyze marketing researches and evaluate its possibilities of application in reality. There are marketing and communication basics, alongside with brief introduction to Baťa’s Zlin listed in the theoretical part. The practical part of the thesis is focused on defining the methodology of the marketing researches, including its analysis. Based on these information there is a conception created. The main reason to create this conception was rising amount of houses, which are being repaired regardless of its historical value and city regulation. This concept is therefore focused on creation of alternative plan on – how to preserve unique urbanistic character of functionalistic garden city of Zlin.