Direct marketing is becoming a key strategy for organisations to develop and maintain strong customer relationships. This method targets specific customers with personalised advertising and promotional campaigns in order to help organisations increase campaign responses and to get a higher return on their investments. There are, however, many issues related to direct marketing, ranging from the highly technical to the more organisational and managerial aspects. This research focuses on the organisational and managerial issues of the direct marketing process and investigates the stages, activities and technologies required to effectively execute direct marketing. The direct marketing process integrates a complex collection of marketing concepts and business analytics principles, which form an entirely ‘self-contained’ choice for organisations. This makes direct marketing a significantly difficult process to perform. As a result, many scholars have attempted to tackle the complexity of executing the direct marketing process. However, most of their research efforts did not consider an integrated information system platform capable of effectively supporting the direct marketing process. This research attempts to address the above issues by developing a conceptual framework for the Direct Marketing Process with Business Intelligence (DMP-BI). The conceptual framework is developed using the identified marketing concepts and business analytics principles for the direct marketing process. It also proposes Business Intelligence (BI) as an integrated information system platform to effectively execute the direct marketing process. In order to evaluate and illustrate the practicality and impact of the DMP-BI framework, this thesis adopts a case study approach. Three case studies have been carried out in different industries including retailing, telecommunication and higher education. The aim of the case studies is also to demonstrate the usage of the DMP-BI framework within an organisational context. Based on the case studies’ findings, this thesis compares the DMP-BI framework with existing rival methodologies. The comparisons provide clear indications of the DMP-BI framework’s benefits over existing rival methodologies.

Made available in DSpace on 2015-03-05T18:39:03Z (GMT). No. of bitstreams: 0 Previous issue date: 22 / Nenhuma / Esta dissertação enfoca o processo estratégico de marketing, ou seja, a formulação e implementação de estratégias de marketing, em pequenas e médias empresas de desenvolvimento de software. Seus objetivos estão centrados na análise do processo, examinando a relação entre a formulação e a implementação e o papel da improvisação e da adaptação no processo estratégico de marketing. Também é investigada a percepção dos executivos das empresas analisadas sobre a contribuição do processo estratégico de marketing para a obtenção de vantagem competitiva, bem com a representação do conteúdo da estratégia de marketing em materiais de divulgação. A metodologia do trabalho envolveu a realização de um estudo de casos múltiplos em cinco empresas de desenvolvimento de software, sendo quatro empresas de pequeno porte e uma de médio porte. Foram realizadas entrevistas semiestruturadas com os principais executivos e análise de materiais de divulgação. Após a análise individual, foi realizada a análise comparativa dos casos. / This dissertation is focused on the strategic marketing process, which involves the formulation and the implementation of marketing strategies, in small and medium software development companies. Its objectives are to analyze the process, examining the relation between formulation and implementation and the role of improvisation and adaptation on the strategic marketing process. It also investigates the executives of the analyzed companies’ perception of the strategic marketing process contribution to the creation of competitive advantage, as well as the representation of the strategic marketing content in promotional materials. A multiple-case study was conducted in five software development companies, four small companies and one medium. The evidences were collected through semi-structured interviews and promotional materials. The cases were first individually analyzed and then a comparative analysis was conducted. The integration between formulation and implementation was identified, as well as the influe

This diploma thesis analyzes the current state of the company and creating a marketing strategy that aims to put a new product on the market, effectively increase sales and visibility of the company. The work includes a thorough analysis of the macro environment, industry environment and micro-enterprise with the final assembly of SWOT analysis. In conclusion, recommendations will be proposed for all components of the marketing mix, in order to improve the current situation, and their economic evaluation.

Neuroscience is a new scientific discipline studying people's nervous system and brain, and among other things discovering how they decide and what motivates them. One of the branches of this study is neuromarketing which becomes to be increasingly used as a marketing research methodology which claims to reveal what people really think not only what they declare. There are still many question marks concerning this method, and, particularly in the Czech market where there is generally little notion about it, neither clients nor advertising agencies are sure whether and how to use it throughout their marketing and communication process. This thesis sets its goal in trying to shed a light on the problematic and provide a deeper analysis of the methodology and its presence on the Czech market. Via primary and secondary research, and description of several case studies and conducted interviews, it intends to conceptualize the application of neuromarketing in marketing and thus help with a decision about when and how it may be worth to think of using it in practice.

City marketing is a recently developed process to assist communities in achieving development oriented aims. Changing economic circumstances created such a need and marketing contributed key concepts such as marketing mix and auditing procedures while the process usually occurs within a town planning context. Case studies of applied city marketing reveal predominantly growth related goals, diverse strategies, successes and problems concerning community involvement, equity and effectiveness. South African local authorities have only recently recognised the need for marketing, but tend to limit their actions to promotion. The Verwoerdburg Town Council which successfully established its new central business district, Verwoerdburgstad, through city marketing, has lost its impetus and direction. The Town Council should re-evaluate its goals and methods in order to market itself successfully. / Civil & Chemical Engineering / M.Sc. (Geography)

Submitted by Noeme Timbo (noeme.timbo@metodista.br) on 2018-02-28T18:02:00Z No. of bitstreams: 1 DEOLINDAQUINTA.pdf: 1361514 bytes, checksum: 41afc0bef4fee875af8c0c0bc3e4d7ba (MD5) / Made available in DSpace on 2018-02-28T18:02:00Z (GMT). No. of bitstreams: 1 DEOLINDAQUINTA.pdf: 1361514 bytes, checksum: 41afc0bef4fee875af8c0c0bc3e4d7ba (MD5) Previous issue date: 2017-08-30 / This study intends to analyze and survey internationalization process of African companies and marketing strategies used by Angolan’s beverage company to Portugal. At a changing and competing business scenery is essential to rethink the strategies that are employed. All countless difficulties presented by African countries aloud a process of learning and progression. The research was produced in to the context of internationalization process in developing countries companies’, which may be interpreted as a complex management field. These subject’s theoretical relevance are considered in this study with the intention of being useful for African companies, specialty to the Angolans ones, because there is not enough research about these subjects. This is a case-study approached by exploratory nature and quantitative perspective. The data were collected by depth-based script interview and documentary analysis. Refriango’s marketing and international market professionals were interviewed. The results reveal, that despite all the difficulties which Refriango faces on export its trade to Portugal, the company expanded into other markets after its internationalization process starter as result of an alliance established with Portuguese company Delta Café. Our results show that the internationalization process in developing countries companies into developed countries companies, although all its difficulties, focuses on finding resources, strategies, markets and knowledge / Este estudo teve como objetivo analisar e verificar o processo de internacionalização de empresas africanas, e as estratégias de marketing de uma empresa do setor de bebidas angolana para Portugal. Visto que num palco de intensas modificações, justifica-se a necessidade de repensarmos sobre as estratégias que se constroem no cenário atual, que está em pleno desenvolvimento e em clima de extrema competitividade nas organizações. Apesar das inúmeras dificuldades que os países africanos apresentam, há também oportunidades e aprendizagem de crescimento nesse processo. O estudo foi realizado no contexto de internacionalização de empresas de países em desenvolvimento, que pode ser considerado um ambiente complexo na gestão. E a partir da sua relevância teórica sobre os temas que contemplam o processo de internacionalização de empresas, a pesquisa procura trazer contribuições para as empresas, em particular às empresas de países africanos, e em Angola, por existir uma insuficiente investigação sobre o assunto. Trata-se de um estudo de caso de natureza exploratória, ancorado por abordagem qualitativa. Os dados foram coletados por meio de entrevista semiestruturada em profundidade baseada em um roteiro, e de análise documental. Foram entrevistados dois profissionais da empresa Refriango da área de marketing e da área de mercado internacional. Os resultados evidenciaram que no cenário estudado, apesar das dificuldades que a Refriango enfrenta na exportação do seu produto para o mercado português, a empresa no seu processo de internacionalização conseguiu expandir-se para outros mercados por meio da sua entrada no mercado português, fruto de uma aliança estratégica com o grupo português Delta Cafés. Concluiu-se assim que a internacionalização de empresas de países em desenvolvimento para países desenvolvidos, apesar das dificuldades, tem como foco a busca de recursos, mercados, aprendizagem e estratégias.

City marketing is a recently developed process to assist communities in achieving development oriented aims. Changing economic circumstances created such a need and marketing contributed key concepts such as marketing mix and auditing procedures while the process usually occurs within a town planning context. Case studies of applied city marketing reveal predominantly growth related goals, diverse strategies, successes and problems concerning community involvement, equity and effectiveness. South African local authorities have only recently recognised the need for marketing, but tend to limit their actions to promotion. The Verwoerdburg Town Council which successfully established its new central business district, Verwoerdburgstad, through city marketing, has lost its impetus and direction. The Town Council should re-evaluate its goals and methods in order to market itself successfully. / Civil and Chemical Engineering / M.Sc. (Geography)

The aim of this master thesis was to provide management of XERTEC and its marketing department for possible improvements of the current marketing strategy. Optimal propose ideas starts with a planning phase of the strategic marketing process that is focused on understanding the business and its environment. It has helped the processing of the situational analysis. Macro-analysis was conducted by using the PEST analysis, micro environment was assessed by using Porter five forces model and for the mapping of the internal situation was used the background of the VRIO analysis. The results of these processes I have summarized in the SWOT analysis. After subsequent reminding the targets and key customer segments, I approached marketing strategy through marketing mix to describe the current situation in this area and suggest what could be improved. The most significant change should be focusing on pull strategy, instead of the current push one.

Obsah této diplomové práce se zaměřuje na poměrně novou součást marketingu – personální marketing, jeho analýzu a následnou aplikaci ve společnosti ABB Česká republika, s.r.o. Personální marketing do jisté míry propojuje kvantitativní a kvantitativní metody marketingu s činnostmi a cíli personálního managementu. Záměrem této práce je aplikaci personálního managementu do jednotlivých fází marketingového procesu za účelem vytvoření teoretického rámce metod a technik potřebných k průzkumu současných aktivit personálního marketingu, stanovení nedostatků a jejich následné řešení.

Background: Previous research highlights that marketing is a success factor for startups to thrive. New companies face specific challenges due to their novelty, size, and limited resources. It is necessary to understand and distinguish startups from other companies. Given that startups differ from other companies, it has become evident that traditional marketing needs to be complemented by entrepreneurial marketing for these businesses. There is a lack of quality studies on marketing strategies for startups. There is a need for qualitative studies that highlight the marketing challenges startups endure. Purpose: The purpose of this study is to explore the marketing process for startup companies,including the marketing theories and strategies used in practice, and to identify any similiarities and differences between the industries of the companies. Research questions: What does the marketing process look like for startups? How do marketing strategies differ across various industries? Method: The study is a case study and employs a qualitative method based on three semistructured interviews with three different startup companies. The research approach is abductive, using previous research as support for the analysis of the empirical data. The empirical findings develop the underlying theory through new insights from practical contexts. Conclusions: The conclusions show that all three startup companies use entrepreneurial marketing, characterized by limited resources, the absence of a specific marketing team, and an experimental approach. Digital marketing has been used to varying degrees, with different results depending on the product and industry. All companies focus on identifying their target segments and using various methods to reach them, as well as differentiating themselves from competitors through product development. Industry-specific differences impact their expansion opportunities, where complex products require specific customer segments and high competition drives continuous product development. / Bakgrund: I tidigare forskning lyfts det upp att marknadsföring är en framgångsfaktor för att startups ska lyckas. Nya företag möter specifika utmaningar på grund av deras nymodighet, storlek och begränsade resurser. Det är nödvändigt att förstå och urskilja startups från övriga företag. I samband med att startups skiljer sig från övriga företag, har det framkommit att traditionell marknadsföring behöver kompletteras av den entreprenöriella marknadsföringen fördessa. Det råder brist på kvalitetsstudier om marknadsföringsstrategier för startups. Det finns ett behov för kvalitativa studier som lyfter upp marknadsföringsutmaningar som startups utstår. Syfte: Syftet med denna studie är att utforska marknadsföringsprocessen för startup-företag, med marknadsföringsteorier och strategier som används i praktiken samt synliggöra eventuella likheter och skillnader mellan företagens branscher. Frågeställningar: Hur ser marknadsföringsprocessen ut för startups och hur skiljer sig marknadsföringsstrategierna inom olika branscher? Metod: Studien är en fallstudie och har en kvalitativ metod som är uppbyggd på tre semistrukturerade intervjuer med tre olika startupföretag. Forskningsansatsen är abduktiv där tidigare forskning används som stöd till analys av empirin. Empirin utvecklar den bakomliggande teorin genom nya insikter från praktiska sammanhang. Slutsatser: Slutsatserna visar att alla tre startupföretagen använder entreprenöriellmarknadsföring, kännetecknad av begränsade resurser, avsaknad av specifikt marknadsteamoch ett experimentellt tillvägagångssätt. Digital marknadsföring har använts i varierande grad, med olika resultat beroende på produkt och bransch. Alla företag fokuserar på att identifiera sina målsegment och använda olika metoder för att nå dessa, samt att differentiera sig frånkonkurrenter genom produktutveckling. Branschspecifika skillnader påverkar deras expansionsmöjligheter, där komplexa produkter kräver specifika kundsegment och högkonkurrens driver kontinuerlig produktutveckling.