Le croisement de concepts issus de la gestion des processus métier, des normes et standards qualité et de l'interopérabilité nous a permis de nous intéresser à l'organisation et l'intégration des processus métier d'entreprise, pour proposer une démarche de mise en place d'un référentiel qualité multi-vues.<br />Le but de notre travail est de montrer comment intégrer les processus métier d'une entreprise à l'aide d'un référentiel commun offrant différents points de vue. Cette démarche généralisable est appliquée à l'intégration de deux standards de qualité, ISO 9001v2000 et Capability Maturity Model Integration (CMMI), afin de générer un référentiel qualité multi\--vues permettant une certification relative aux deux normes. Ce référentiel prend en compte les chapitres imposés par ISO et les recommandations de CMMI. Dans le cadre de l'implémentation du référentiel, nous nous sommes intéressés à la définition d'une méthodologie d'estimation des délais et charges des projets informatiques afin de rationaliser ce processus critique pour l'entreprise. La mise en place de ce référentiel qualité s'accompagne de la définition d'une démarche assurant l'interopérabilité des processus définis avec ceux des clients et/ou partenaires.<br />Une méthodologie d'audit projet, un référentiel documentaire et un référentiel des compétences viennent compléter le travail déjà réalisé afin d'assurer l'implémentation et le respect du référentiel qualité.

Capability Maturity Model Integrated (CMMI) developed by Software Engineering Institute of Carnegie Mellon University is aimed to improve the productivity of software development. From CMM to CMMI, they have been adopted worldwide. But the large numbers of unsuccessful and/or painful implementations have proved these implementations easier said than done. The software industry in Taiwan faces the challenge of global competition. Continuous improvement of productivity becomes inevitable. To achieve this goal, recently, government and non-government organizations together promote the CMMI. This thesis focuses on the Decision Analysis and Resolution of CMMI Level 3. Through the design of related methods and the development of software tools, the decision process can be more structured and more effective. Potential applications include evaluation and selection of software and hardware, outsourcing partner, tools, risk resolution alternatives or people. The typical Go/No-Go decision can also fit into it. The decision analysis methods included in this research are Multi-attribute Decision Making and Analytic Hierarchy Process(AHP). In addition, alternative screening and group decision making can be integrated into the above methods.

With the opportunities to expand from a local to a global market, organizations need to change with the development of information systems and communication technologies. The electronically transforming organizations&#039 / success depends not only to hardware/software usage but also transformation in the well-defined business processes. Successful transformation from &quot / organization&quot / to &quot / e-organization&quot / by innovative processes requires strategic and cultural changes as a result of changes in the leadership. In this thesis, a maturity model for the organizations to achieve to paperless office level will be constructed. Meanwhile, factors which are essential to reach that level are to be identified.

Due to its complex nature, risk and uncertainty are more widespread in construction industry than many other industries. Aiming to ensure that all project objectives are met, risk management is considered as a critical success factor for construction projects. The core elements of risk management are now known and used by many organizations. On the other hand, as declared by Project Management Institute (PMI), the ability to measure the effectiveness in managing risk is one of the most important areas that risk management needs to be developed in. Designed to assess the capability of a project or an organization in a particular area, a maturity model aids in determining strengths and weaknesses, and to target improvement strategies accordingly. Several maturity models have been developed for the area of risk management and furthermore, an attempt to adapt a generic risk management maturity model to the construction industry was specified from the literature. All in all, when examined, it was seen that most of these models outline the topics to be investigated in a maturity assessment and provide guidance in terms of content. It was believed that a practical approach was needed and the diagnostic characteristics of these models should be enhanced. Therefore, the aim of this study was to propose a construction risk management maturity framework, together with an easily applicable and effective questionnaire. To achieve this aim, six outstanding risk management maturity models were examined, and the proposed model was further supported with construction-specific attributes such as construction supply chain issues. The applicability of the model was tested through case studies conducted with five large scale Turkish construction companies. The results were evaluated and interpreted for each company and the gathered data were further investigated through statistical tests for certain comparisons. Finally, the questionnaire was revised with respect to the feedback received from the case studies.

Šio dokumento tikslas sukurti metodus ir papildomą medžiagą, kuri leistų analizuoti ir verifikuoti "PKP Branda" modelio vertinimų rezultatus. "PKP Branda" modelis buvo sukurtas CMMI bei SPICE modelių pagrindu. Šiame darbe, panaudojant modelyje aprašytus darbo produktus (DP), buvo nagrinėjami "PKP Branda" modelio ryšiai tarp procesų. Darbo metu buvo apskaičiuoti modelio ryšiai tarp procesų, procesų svoriai, išskirti esminiai procesai. Šio darbo rezultatai gali būti naudojami kaip papildoma medžiaga analizuojant vertinimų rezultatus. / The aim of this thesis is to create methods and extra material which would allow to analyze and verify the assessment results from the “PKP Branda” maturity model. "PKP Branda" model was created using CMMI and SPICE best practices. In this work relations between the ����PKP Branda” model processes were researched using work products described in the model. During this research relations between processes and their weight were calculated, essential processes were excluded. The results of this work can be used as an extra material to analyze assessment results.

<p>To support the difficult process of SOA adoption, SOA maturity models are published.</p><p>In this thesis a literature analysis introduces the area of SOA maturity models and highlights benefits and criticism.</p><p>As a result, the combined SOA maturity model (CSOAMM), a model to facilitate the interpretation and comparison of SOA maturity models, is proposed.</p><p>CSOAMM is a model with 10 levels that describes SOA maturity by combining level characteristics of two recently published maturity models: SIMM and SOAMM.</p><p>CSOAMM was created by a comparative analysis in combination with a relational content analysis.</p><p>The model can be used for collaboration between companies and points out that a common understanding of SOA adoption exists.</p>

As empresas têm direcionado seus esforços para a gestão dos processos ao perceberem os benefícios que podem obter: otimização do trabalho, aumento da satisfação dos clientes e redução de custos são alguns dos ganhos percebidos. Também são atraídas pela visão abrangente proporcionada pela ótica dos processos, que permite a gestão eficaz de seu trabalho, o que as tornam mais competitivas. Porém, ao implantar a Gestão de Processos de Negócio (Business Process Management - BPM), os gestores não encontram uma base conceitual unificada que os orientem nesse sentido. O objetivo do presente trabalho é propor um Modelo de Avaliação de Maturidade em Gestão por Processos e um Modelo de Estruturação de Serviços de um Escritório de Processos. O modelo de avaliação de maturidade foi construído com foco nas práticas de governança em Gestão por Processos, tendo como base o referencial teórico. Esse foi ajustado através do diagnóstico de seis organizações que possuem implantados Escritórios de Processos. Já o modelo de estruturação de serviços foi desenvolvido a partir do referencial teórico e do estudo dos Escritórios de Processos das organizações que participaram de entrevistas, sendo ajustado através da sua aplicação nessas organizações. O Modelo de Avaliação de Maturidade em Gestão por Processos desenvolvido permite às organizações realizar um diagnóstico quanto à implantação da Gestão por Processos, para então, com o Modelo de Estruturação de Serviços de um Escritório de Processos identificar o portfólio de serviços que deve adotar para auxiliar sua evolução. Portanto, o presente trabalho contribui para a implantação da Gestão por Processos nas Organizações ao oferecer modelos de referência que permitam acompanhar sua evolução e planejar a estruturação dos serviços a serem prestados. / Companies have been driving their efforts to process management after realizing its benefits: work content optimization, customer satisfaction increase and cost reduction among others. They are also attracted by the broad overview provided by process perspective, which allows an efficient management of their work, and increase their competitiveness. However, when implementing Business Process Management - BPM, leaders do not find a unique concept that guide them in this direction. The goal of this work is to propose a Maturity Evaluation Model in Business Process Management and a Service Structure Build Model for a BPM Office (BPMO). The maturity evaluation model was built with focus on governance practices in Process Management based on theoretical framework. This was then validated through a diagnosis of six different organizations with implemented BPMO. The Service Structure Build Model was developed based on theoretical framework as well and appraisal of the same six organizations with implemented BPMO, being validated through its applications. The developed Maturity Evaluation Model in Process Management allows the organization to diagnose the implementation of the Process Management. This, together with the Service Structure Build Model for a BPM Office, help the organization to identify the service portfolio that must be adopted to support its evolution. Therefore, the current work contributes to the implementation of Business Process Management in Organizations by offering reference models to accompany its evolution and to plan to build the services to be offered.

Submitted by Estagiário SPT BMHS (spt@fgv.br) on 2011-11-11T11:05:51Z No. of bitstreams: 1 1416161.pdf: 21828612 bytes, checksum: d50876d3702e3ebb0b7a56590a43e9d8 (MD5) / Approved for entry into archive by Estagiário SPT BMHS (spt@fgv.br) on 2011-11-11T11:06:03Z (GMT) No. of bitstreams: 1 1416161.pdf: 21828612 bytes, checksum: d50876d3702e3ebb0b7a56590a43e9d8 (MD5) / Approved for entry into archive by Estagiário SPT BMHS (spt@fgv.br) on 2011-11-11T11:06:12Z (GMT) No. of bitstreams: 1 1416161.pdf: 21828612 bytes, checksum: d50876d3702e3ebb0b7a56590a43e9d8 (MD5) / Made available in DSpace on 2011-11-11T11:06:20Z (GMT). No. of bitstreams: 1 1416161.pdf: 21828612 bytes, checksum: d50876d3702e3ebb0b7a56590a43e9d8 (MD5) Previous issue date: 2008 / O termo gestão de processos vem ganhando relevância como forma de gestão dentre as principais organizações em todo o mundo. entretanto o assunto ainda é recente no Brasil. O aumento de demandas relacionadas a este tema gerou inúmeras tecnologias de suporte a sua gestão. o que leva as empresas à necessidade de compreenderem melhor o tema. Michael Hammer propôs um modelo de maturidade em gestão de processos. que além de proporcionar subsídios aos executivos para tomadas de decisão. permite que os envolvidos tenham uma melhor compreensão do nível de maturidade de sua organização. Este trabalho teve como objetivo estudar a viabilidade da aplicação do modelo de maturidade de Michael Hammer. usando como caso prático a área de Tecnologia da Informação de uma grande empresa brasileira. As informações para análise foram compostas por questionários e entrevistas. revisão documental e observação direta. Os resultados obtidos confirmam a importância da compreensão do nível de maturidade da organização para início ou melhoria da gestão de processos. Apesar do estudo confirmar a aplicabilidade do modelo. existem ressalvas importantes a serem consideradas por qualquer área ou organização de TI que queira medir o nível de maturidade em gestão de processos através do modelo proposto. / The term process management is gaining importance as a kind of management among the major organizations throughout the world: however the matter is still recent in Brazil. The increase of demands related to this issue has generated numerous support technologies for its management. which leads companies to the need of better understand the issue. Michael Hammer proposed a process management maturity modelo which in addition to providing grants to executives for decision-making. allows those involved to have a better understanding of their organization maturity's leveI. This study aimed to investigate the viability of applying the Michael Hammer's model of maturity. using as a case study an Information Technology's of a large Brazilian company. The information used for analysis \vas composed of questionnaires and interviews. review documents and direct observation. The results contirm the importance of understanding the organization maturity's levei before start or improve process management. Although the study confirms the applicability ofthe model. there are important constraints to be considered b) any IT organization or area that wants to measure the process management maturity's levei through the proposed model.

As empresas têm direcionado seus esforços para a gestão dos processos ao perceberem os benefícios que podem obter: otimização do trabalho, aumento da satisfação dos clientes e redução de custos são alguns dos ganhos percebidos. Também são atraídas pela visão abrangente proporcionada pela ótica dos processos, que permite a gestão eficaz de seu trabalho, o que as tornam mais competitivas. Porém, ao implantar a Gestão de Processos de Negócio (Business Process Management - BPM), os gestores não encontram uma base conceitual unificada que os orientem nesse sentido. O objetivo do presente trabalho é propor um Modelo de Avaliação de Maturidade em Gestão por Processos e um Modelo de Estruturação de Serviços de um Escritório de Processos. O modelo de avaliação de maturidade foi construído com foco nas práticas de governança em Gestão por Processos, tendo como base o referencial teórico. Esse foi ajustado através do diagnóstico de seis organizações que possuem implantados Escritórios de Processos. Já o modelo de estruturação de serviços foi desenvolvido a partir do referencial teórico e do estudo dos Escritórios de Processos das organizações que participaram de entrevistas, sendo ajustado através da sua aplicação nessas organizações. O Modelo de Avaliação de Maturidade em Gestão por Processos desenvolvido permite às organizações realizar um diagnóstico quanto à implantação da Gestão por Processos, para então, com o Modelo de Estruturação de Serviços de um Escritório de Processos identificar o portfólio de serviços que deve adotar para auxiliar sua evolução. Portanto, o presente trabalho contribui para a implantação da Gestão por Processos nas Organizações ao oferecer modelos de referência que permitam acompanhar sua evolução e planejar a estruturação dos serviços a serem prestados. / Companies have been driving their efforts to process management after realizing its benefits: work content optimization, customer satisfaction increase and cost reduction among others. They are also attracted by the broad overview provided by process perspective, which allows an efficient management of their work, and increase their competitiveness. However, when implementing Business Process Management - BPM, leaders do not find a unique concept that guide them in this direction. The goal of this work is to propose a Maturity Evaluation Model in Business Process Management and a Service Structure Build Model for a BPM Office (BPMO). The maturity evaluation model was built with focus on governance practices in Process Management based on theoretical framework. This was then validated through a diagnosis of six different organizations with implemented BPMO. The Service Structure Build Model was developed based on theoretical framework as well and appraisal of the same six organizations with implemented BPMO, being validated through its applications. The developed Maturity Evaluation Model in Process Management allows the organization to diagnose the implementation of the Process Management. This, together with the Service Structure Build Model for a BPM Office, help the organization to identify the service portfolio that must be adopted to support its evolution. Therefore, the current work contributes to the implementation of Business Process Management in Organizations by offering reference models to accompany its evolution and to plan to build the services to be offered.

Many  companies  are  struggling  to  navigate  in  the  rapidly  changing  environment  and uncertain time of the digital era. Previous research has been exploring the ongoing trend of digital transformation, as well as digital business strategies, but still there is little guidance for  practitioners  in  terms  of  concrete  frameworks  and  concepts  for  digital  business strategizing.  This  thesis  investigates  critical  factors  of  digital  business  strategizing  and contributes  by  developing  a  maturity  model  for  digital  business  strategizing.  The contribution  of  this  study  is  two  folded,  on  the  one  hand  it  provides  practitioners  a conceptual  artefact  in  order  to  analyze  their  challenges  in  the  new  landscape  of  digital transformation and on the other it gives valuable insights for researchers on the new rising phenomena of digital business strategies.